CB Banks US Bank Unauthorized credit card charges. (gift card)

US Bank review: Unauthorized credit card charges. (gift card)

misterdog of US

Oct 06, 2023 11:38 pm EDT

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I purchased a $100 Visa gift card from a Kroger in Arkansas. When I tried using the gift card, I kept getting a "card reader error" message. After several attempts, I ended up having to use my debit card. I tried using it in the next couple of days at a couple of different merchants. It was refused at ALL of them! So, I called the number on the back of the card and spoke with a customer service rep. who I had a very hard time understanding and I kept getting "stock" answers to my questions. Finally, I got her to understand that although the card had a $100 balance, I couldn't use it anywhere. So, she took my name and address and told me that I would receive a replacement card in 7 to 14 business days. I emphasized the fact that in the meantime I had to use my debit card for the purchases that I bought the gift card for and that being on a fixed income was a strain, because I was actually spending money that the gift card would have been used for. So, for that long of time was to say the least an inconvenience. When I finally got the replacement card and tried to register it, I was told it had a 0 balance. I asked them how that could be considering I had just got the card in the mail. I was told rudely that somehow the $100 got spent somewhere in Georgia at a store I had never heard of. When I asked how that could be seeing that I just got it in the mail. I then was told the $100 was taken off the old card that couldn't use even though it had had $100 on it. So, now the replacement card was useless and had a 0 balance because someone had used even though I couldn't. So, the new card had a 0 balance. Then, I had to dispute the that and was told they had 90 days to see if I had a legitimate excuse for replacing the $100 gift card. So, my $106.95 is placed in limbo for up to a total of 5 months! I think that this is the WORST customer service I've EVER dealt with! It's time consuming, annoying inconvenient and frustrating. I'll NEVER do business with them again!

Desired outcome: Please refund my $100 IMMEDIATELY! I shouldn't have to suffer because of YOUR poor security measures and 5 months is WAY too long for this to be resolved.

US Bank - I will never lease a car from u.s. bank again 110

US Bank - closing of the checking account 32

Resolved

US Bank - vehicle lease-end charges 6

US Bank - unlawful holding of funds ($3000) 5

Resolved

US Bank - od fees/old balance 3

Resolved

US Bank - unethical behaviour

US Bank - wrong overdrafts and unknown accounts 1

Resolved

US Bank - missing money/bad customer service

US Bank - creative questional overdraft charges 5

Resolved

US Bank - impolite customer reps/harassing calls 4

Resolved

View all US Bank reviews and complaints

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US Bank contacts

US Bank phone numbers

+1 (513) 632-4141
+1 (513) 632-4141

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Cincinnati Metro

+1 (303) 585-8585
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100%
Confidence score

Denver Metro

+1 (414) 765-4636
+1 (414) 765-4636

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Milwaukee Metro

+1 (314) 425-2000
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St. Louis Metro

+1 (503) 401-9991
+1 (503) 401-9991

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International Collect Calls

+1 (800) 365-7772
+1 (800) 365-7772

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Home Mortrage

+1 (800) 242-1200
+1 (800) 242-1200

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Existing Student Loans

+1 (800) 285-8585
+1 (800) 285-8585

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Lost & Stolen

+1 (612) 659-2000
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+1 (800) 872-2657
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14%
Confidence score

24-hour banking

+1 (844) 266-5789
+1 (844) 266-5789

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+1 (800) 872-2657
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24-hour banking

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