Thorntons reviews and complaints 1
View all 173 complaintsThorntons - Overall attitude
I shop at the Thorntons at Monee rd and Ridgeland in Monee, IL.
I was glad you built there because it is convenient to my near by home.
The facility in very nice and clean. However your personnel staff working at the store are completely disgusting. I visit the store at least once a week since it opened and I am about to completely stop. The personnel at this store feels that they are doing you a great favor waiting on you. They are constantly wanting you to use the automated machine so they don't have to wait on you. I am about done with Thornton's unless something is done by your HR department firing everyone and hiring personnel that wants to wait on you. I don't know if it is because I am white and they are mostly black that they have such an attitude. I am not the only person that feels this way. My wife and son refuse to go there. Your HR department needs to correct this problem if you want to continue to maintain business. I also work in the public sector and if I treated customers like they do I would be fired.
william J. Dick
member # [protected]
tel: [protected]
email:williamdick0214.[protected]@netzero.com
Desired outcome: replace personnel
Latest Thorntons Reviews
Thotons app Customer service was very disrespectful by two of the employees doing my last visit. Need to be corrected immediately. Thank you. Rude employee 2 transactions made on my account and I only made one Guest servicesGiving a Voice to Consumers
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I feel the same way. Your staff hate white people. I just asked if there was any ice coffee because it’s because there is never ice coffee in this place, she ignored me and took care of the black man standing right next to me. Customer service sucks to, I also live in town and shop here frequently, you need to change your management around customer service sucks. They absolutely act like they are doing the customer a favor.