Menu
For Business Write a review File a complaint
CB Fitness Centers and Gyms Bally Total Fitness 45 E 55th St, New York, NY, 10022, US
Bally Total Fitness company logo
Bally Total Fitness
reviews & complaints
Bally Total Fitness company logo

Bally Total Fitness

45 E 55th St, New York, NY, 10022, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
6:00 am - 10:00 pm
Tue
6:00 am - 10:00 pm
Wed
6:00 am - 10:00 pm
Thu
6:00 am - 10:00 pm
Fri
6:00 am - 9:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed
ComplaintsBoard
P
12:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bally Total Fitness - Wrong billings and wrong info on my a/c

Bally Total Fitness used to be a good brand name to me. I was one of their members when I was in junior college, and joined them again about two years ago. I signed up in the 6th Ave location, and they switched me to the 32nd street after they closed down the one on 6th Ave. I was taking a small break in January, because I knew I was going out of town, and didn't have time to go to their fitness center in New York. I called them at the end of December, and their rep told me I could continue my membership after I came back. I went to the 32nd street location again in February, and paid my monthly fee as always. In the middle of February they told me I owned them money, and I had no idea what was going on. They told me I didn't pay for January, and I told them I already did. They said the fee I paid was for January, and not for February. They said I have to pay the freeze fee if I wanted to take a break. I was trying to talk to the managers, and they were very bad attitudes. I called their phone reps again, after a long conversation, I thought the issue was resolved. I asked him for a case number, and he gave me one. But, it didn't look like the issue was solved, and I saw there was some information about me on their computer system screen, it said I went out of country... (But they wouldn't let me to read the rest of it), I told the staffs on 32nd street, I just went out of town, and not out of country. I went to a different Bally location afterward because I felt the staff attitudes on 32nd street were totally unacceptable. But after a while, their staffs on the other location were telling me I have to pay for February. I explained my situation to them again. But, they tried to force me to pay... I tried to talk to the phone rep, but it took me to the automated system. I wrote them an email with my case number, but there was no help. Lately, they sent me a bill, and said I own them 2 months membership fee. I tried to call the number on the bill and the other Bally Total Fitness numbers, but couldn't talk to a live operator. I wrote another email to them and hoping they will get back to me soon. I feel sorry for Bally Total Fitness, because they hired the wrong people! I am not surprising to see many of their locations are closed after my bad experiences.

Read full review of Bally Total Fitness
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.