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USAA review: Auto claims ( 1 comment)

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Title: Disappointing Experience with USAA Claims Department

My recent encounter with USAA's claims department following an accident left me deeply dissatisfied. Despite the clarity of fault and the honesty of the at-fault driver, who accepted full responsibility from the outset, navigating the claims process proved to be an arduous ordeal.

Following a thorough assessment, my vehicle was deemed a total loss. Naturally, I requested that the provided comparables be rerun with parameters specific to my locale and the fiscal quarter, ensuring the most accurate valuation. However, USAA flatly denied this request and remained unresponsive to my inquiries.

Their refusal to accommodate such a reasonable request placed an undue burden on me, the party at loss. Instead of addressing my concerns and striving for fairness, they opted to shift the burden of proof onto me, effectively disregarding the importance of accuracy and transparency in their processes.

This experience highlights a concerning aspect of USAA's operational procedures, which seem to prioritize bureaucracy over customer satisfaction. By denying a straightforward request to rerun comparables with more relevant parameters, they perpetuate a stigma of big business taking advantage of everyday people.

In conclusion, my interaction with USAA's claims department left me disillusioned and frustrated. Their unwillingness to entertain a reasonable request undermines trust and reinforces the perception of corporate indifference to the plight of individuals. As consumers, we deserve better treatment and a more empathetic approach from our insurance providers.

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MsT3
Gilroy, US
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Sep 18, 2025 8:27 pm EDT

Worst insurance I’ve ever dealt with! Charging me storage fees, proving what model my car is! Waiting for 10 days for a tow truck to pick up my car! Thank the lord above USAA is NOT my insurance. However, their customer totaled not one but 2 cars and I’m the one getting treated like crap! Slowed laziest company ever! The accident happened Aug 4 it’s now September 18! Amanda is the rudest person and has been rude from day one! My auto body shop even has made comments how both cases were completely different! I’ll never understand how someone totals two cars pulling out of their parking spot, backed on and hits someone! Ya. NO ACCIDENT, you do not total two cars doing that! Then they tried to blame my son. That was driving too fast yeah not no accident, but let’s charge the person that wasn’t at fault not my son and not me. We’ll see how this ends. It won’t be in USAA’s favor. I guarantee that, but Amanda is the reason I’m taking this further.

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