Woolworths
reviews and complaints

Though you might like some feedback about your Morayfield Shopping centre store (Inside at the northern end of the centre) and why Woolworths is losing its customer base and why you are in decline. I have been a regular customer for many years at 4 Woolworth’s stores that are within my general area. Reason one: “Bad customer service” I have just done my grocery shopping at the Morayfield Shopping centre store at about 1:15 pm today. When I went to checkouts there were only two manned (normal? ) checkouts. As I had a trolley about 1/3rd full I of course pulled in line behind another shopper. She had already piled up a huge mound of groceries on the counter with another half a trolley to go. But I patently waited and noticed the young “Team leader” (front of store manager ?) on the floor, who was way down at the front desk counter area, glance up towards us and directed a customer in the adjacent checkout, to bring her trolley down to where she was and that customer was served by another checkout operator. So I waited a while longer and realised I was being ignored, so when that other checkout was empty, I also walked my trolley way down to that checkout. I searched for any signage about “maximum items or express lane etc” and there was no signage indicating this anywhere. So I started to unload my groceries on the counter. As I was unloading groceries another young “Team leader” appeared and proceeded to caution me that I was in a lane with a maximum of 12 items. I apologised and replied that I could not see any signage at all indicating that this was a 12 items lane. The young “Team leader” then said it was obvious it was an express lane. I apologised and replied that I could not see any signage at all indicating that this was an “Express” lane. I asked her to please show me where the signage indicating it was an “Express 12 items lane”. She glanced around and admitted there was no signage and she didn’t know what had happened to the signage, but that it should be obvious ! I offered to go somewhere else and be served, but she insisted it was OK this time. She then came back twice more and spoke to me about the issue and how it was Ok this time but I need to remember for “next time”. I have always followed the ‘Rules” regarding the express lanes, ALWAYS, but I really didn’t appreciate being “spoken to” about being in the “Express 12 items max lane”, when there was absolutely no signage whatever indicating that it was. I only occasionally shop at this store so I would not be aware at all that it lacks proper signage. If the first young female “Team leader” had actually walked all the way up to the checkout where I was first waiting for some time, she would have seen that it was obviously going to take another 5-10 minutes to process the woman in front of me. Then she may not have ignored me and perhaps offered to open another checkout ? Perhaps the two young female “Team leaders” are not experienced enough to be doing that job or need further training. Of course I won’t be shopping at that store again ! Reason one: “Price increases” I’ll give you two examples of what are seen as outrageous price increases. 1) I have been drinking Milo since I was a teenager (now 49), hot Milo on a winter’s night was always a favourite. I have recently decided to actually stop buying it because a few years ago I could buy a large tin for just under the $8 mark. Now it has blown out to $12 for large tin and has become an unaffordable luxury item. It simply is not good value anymore. 2) A few years ago, 85 gram Fancy Feast cat food tins were around the 80-89 cents a tin. They have now jumped to more than $1.80 a tin which is just appalling. Your sneaky practice of putting a product on special for a week and then increasing the price to a higher lever than what it was when the special was offered, does not go unnoticed. Often the new price after a special ends, will be 10 – 20 cents dearer ! We are not stupid, we do take note of these devious practices you know.! I would love to go on about the lack of support for Dick Smith products, but that will wait for another day. Obviously someone is making a lot of profit ( I seem to remember $2.45 billion in 2014) at our expense. Luckily we now have several alternative options which can offer better customer service and often better prices. Good luck in the future. regards Robert.

Why is that that when i supply my own cold reusable bags the check out people always over fill them. They put in all sorts of things in there when i have consistantly asked that can they please JUST PUT THE COLD stuff in there.. I dont want my bread and drinks in there as they squash my soft products.. They overfill the bags i supply to the extent as to where I cannot lift them. I have asked them and they just roll their eyes or laugh.. its not a joke. I am on DSP and struggle to get my shopping done and by the end of it these bags weigh a ton! for example today one bag had two apple juice each 2.4 l then it had 2 x 2l cordial and also to that same bag 1l olive oil. Impossible to lift!

Today (4/11/2015) I shopping at woolworths beldon w. a 6027 a young blonde service manager and a staff member shooting toy guns with flying objects coming out at her staff. not really happy because if she hit my child or myself I would be concern what this object could do. needs to get a brain and why isn't she doing her job. not a good impression for the company.

I have been shopping at Woolworths every week for the last 20years or so, and have noticed that a lot of other brands of food have now disappeared from the isles. For example in Biscuit Isle, only Woolworths and Arnott's in Biscuit isle. Most food is Woolworths brands, which gives very little selection. I do buy some things that are Woolworth's Brand but like to have a choice. Not a lot of Australian brands available either. As for the Specials, I have to shop on Tuesday and by then most specials have run out. I thought they should last the week. I usually find the shelf empty and only Woolworth's Brand available and standing out in Centre of Isles. This leaves me no other choice but to go elsewhere to buy groceries that I can purchase with other well known Brands that I like.

i did an online application for a Woolworth store card and an operator from woollies called and we completed the application which was successful so i indicated that i currently stay in Estcout we do not have a woollies store and told that i will only be coming month end to the nearest woollies on the 23.10.2015 i received an MMS thanking me for using my woollies at West Street in Durban when i was in Estcout . i traveled to PMB and i was told somebody had already picked up the temp card and used it all, so they forwarded my details to the Fraud Department and that they would contact me by Tuesday, it Friday today and i have not heard a single word from woollies i am really irritated, disappointed and Frustrated

Why is it that with the amount of diabetes in Australia now why is it getting harder than ever before to get low or nil sugar products also there's never enough multi grain bread in your bakerys I'm type 1 diabetic & I have noticed Woolworth's especially deleting low sugar alternatives from the shelves I've grown up with Woolworth's & golden circle but if you continue to remove the healthier options from shelves I will have no option but to start asking for social media action against you not to mention diabetes australia all the staff tell me they don't have any say in what's sold on the shelves sorry but it's not good enough.

We have been shopping with Woolworth's for over 12 years and when the rewards first came out we were very excited as the customers can be rewarded for shopping at Woolworth's. When we received our first gift card because we kept shopping there was great which we passed this information on to our friends and family. However in the past few months we spent a lot of money there which we were expecting a decent gift card which we did not receive . In return we received a new program rewards they are running but there's nothing about our either rewards which now they expect us to continue to shop there. I feel like myself and friends and family have been taken advantage of with there false rewards. I am not going to shop at any Woolworth's again and I'll make sure every one I talk to does the same. I'm very disappointed with how such a big company could do this to us.

Last night I was shopping with a friend in the Maitland Pender Place store it was around 9pm and we had a trolley of groceries we went to self serve and were having some problems with double scanning things ect the lady ( HER NAME WAS OLGA, ALGA SOMETHING OLD LIKE THAT) she was aged around 60s that was on the self service was there talking to customer she must have known catching up on the Goss, anyways we asked for help with some thing we had double scanned she looked around for some else and then had to help us even made faces to the lady she was talking to about us asking for help and gasp :0 we then had another problem where the machine was saying wait for assistance and we asked again for help because we were interrupting her conversation she started yelling out to one of the girls 3 check outs down to come and help us while she continued with her conversation with the customer she knew anyways after all that we asked her if there was any chance she could help us split the bill with card/cash the lady she was speaking to said she was going to go as she was getting quite busy but as the lady said that OLGAR turned away from us and walked back over to her and said did u know I had an operation and started a whole new conversation whilst leaving us stand there waiting after a while another worker asked if she could help us and I explained how rude the other lady was and unhappy I was with the service she agreed and said she was sorry. I then walked from self serve to where you buy smokes and as I was waiting MRS OLGAR was running up to other workers pointing at us and talking about us UNBELIVEABLE! This lady was at least in her 60s she was the most rudest lady I have ever come by the eye rolling, the gasping, the gossiping and just her customer service skills I live in Maitland and their are a lot of unemployed people out there and you guys hire SOMEONE LIKE THAT! I will never shop there again I have never felt so embarrassed and judged in my life if I were you I would be taking this seriously! you have lost a local and loyal customer she must of been someone high because all the girls working were to scared to say anything to her!

Store code: 2634 Store Location: Redbank Plains Time: 17:15pm Check out : 9 (Old large woman with short grey hair with glasses) The woman who work at the check out would greet every customer in the line and when it was my turn, NO greeting, NO thank you and very rude attitude toward me at the end by in stead of given me the animal cards, she just throw them on the counter. HOW DO WOOLWORTH TRAIN THEIR STAFF ANYWAY? BAD REPUTATION TOWARDS YOUR COMPANY!

I noticed parts of the store have been refurbished which was needed I believe. I was pretty disgusted however to notice the deli floor was not clean where assistants were serving. There were scraps of food on the floor and bits of cold meat. Not what you would expect to see along with two dustbins for garbage. Cannot the staff do better than this and make sure things behind the customer service counter are hygienic and there for put their customers at ease?

On Friday 16th October 2015, I proceeded to the fast checkout with a few items. Firstly the young man behind the counter was reading a magazine - I asked him if I could be served here, to which he replied yes. I then asked him if he was able to spare any Animal cards as in some cases customers do not take them - I had seen several customers leave this store with no cards. He then told me in no uncertain terms and very rudely that I would be given what was allocated to me on my receipt. (At the end of the day - he was doing his job) but it was the rudeness in which it was delivered that was very offensive. After the transaction went through, I thanked him and as I walked away he at the top of his voice and again very rudely and sarcastically said "You are so welcome". I have worked in customer service now for over 30 years and may I say he was one of the rudest young men I have ever encountered. I then asked another lady at the front if I could speak to a Manager about the incident but the Manager was not available. I proceeded to tell her that the young man had been incredibly rude. As I walked off, I turned around to see they were both laughing and again being rude. I shop at Woolworths all the time - however I will never set foot in Woolworths Oxley again.

Today I did some shopping at woolsworth retail store at Macquarie shopping centre. I was waiting in the queue for the checkout/payment. There were counters to my left and right and this queue is in the middle of these counters. To my left, there was a blonde guy (woolsworth employee). I was first in the queue after a while and there was a blonde lady behind me. The woolsworth employee on the counters to my right was still busy with other customers. Whereas, this guy Mathew on my left was now free and he already sensed that I am wondering for checkout/payment at his counter. However, this guy intentionally ignored me and asked the other blonde lady for the checkout first. I tried atleast 3 times quickly to see if he calls me but he rather preferred the lady behind me for the checkout first. I will appreciate if you can take immmediate action against such racist behaviour. I am very much disheartened, frustrated and harassed with his beahviour and I am thinking to file an official harassment complaint against such behaviour. Please provide ethics training to your employees to avoid such behaviour. The employee Jordan is aware about this guy as I asked Jordan about the name of this guy. Hoping my feedback will not be ignored. Regards, Ashish

So on 15 October I went down to my local Woolworth's and bought 2 packets of vacuum sealed Frankfurters. When I arrived home, I realised that one of the packet had a slit in the side, and the bag had been exposed to fresh air for a number of days while on the shelf. The slit was approximately 3 cm long, and the package was no longer vacuum sealed. The brand was Mayfair, the type was Cocktail Franks, a 500 g packet. I hope to receive a refund for this product, as I don't feel it would be safe to eat this product after its exposure to fresh air and bacteria, or potential tempering with.

My local store is a dismal Woolworths in disrepair (compared to the nicer ones around it) and the interior probably hasn't been updated since the 90's. Still, I go there sometimes as it's the closest supermarket and usually the most convenient option for picking up basics like bread and milk etc; I went to get a number of items, but I walked out without purchasing anything as they did not stock the very basics. The items I were looking for, but did not get, were grapes, kiwis and a 3L jug of own brand milk. The $9 per kg chicken in the delicatessen was also sold out, and the only alternative was to pay $15 per kg for a prepackaged box of chicken. I went there at 11am, and I'm guessing the store has been restocked (I've seen the delivery van frequently coming in at 7am in the past) it hasn't been busy the whole time it was open and it was fully restocked by the nightfill team. Could you please ensure that you keep your stores fully stocked and with a wide range of items, at all times? Grapes, kiwis and milks are staples for every family across Australia. It is not a big ask to reasonably assume that they will be in Woolworths. Lately, it has always a gamble with my time to see if going to Woolworths MC will mean that they have everything I need to buy. I am considering avoiding Woolworths altogether, and shopping at a competitor further away, as long as it means I'm guaranteed that I'm able to get what I want, in a nice and clean environment.

Today we went through the checkout at Woolworths at 11.30 am and the Scottish-sounding lady (who was training a guy) threw down hard the bag containing mangoes. We have just unpacked them at home and both mangoes have soft spots now - not there when we selected them in the supermarket. I might add that we usually try to miss this particular checkout lady as we have had similar experiences before. Today, her aisle was the only one open.

Making a complaint since I have seen the staff member roughly handle two customers children In my Local Woolworths store (coonabarabran) i have now witnessed the same staff member twice grab and tell off customers children. As she is an older member of staff i would expect she'd know better, but when i asked the cashier serving me, she stated "she gets away with everything..." When i asked if there had been complaints about her before the young lady responded "there have been dozens of complaints" I find this unacceptable, and i would like for her to be properly dealt with instead of everyone ignoring the problem

I just did some shopping in Food for Less in Hurstville Westfield Shopping Center. I heard the announcement shop is going to close when I was looking for the weedkiller. Then I just quickly leave the section and took a few packs of Up and Go which is very close to the self register. When I did the self check out, I asked an old lady staff when do they close, she just said very loudly and impolitely " we are closing now! " After I finished check out and walked out the shop while I put receipt into my bag, I accidentally bumped my head onto the roller door which should not happen because there still is customer in store, why roller door has been pulled down? I complained it with the shop staff, she said to me rudely, why you could not see it? She did not think there is something wrong with it. And then I just said to her, your attitude is really bad and I need your name to make a complaint, but she just said to me, I do not have my name, you can ring the number on the docket. When I walked closer to her and saw her name badge, Barbara. Then a male staff walked out, Barbara said he is the boss with name Paul. I told Paul what had happened, but he only kept saying we are closing at 9pm, you need to finish purchase by 9pm. He didn't mention anything that the roller door been pulled down is not appropriate. And he kept saying he was not there when I talked with Barbara, so he could not commend anything on it. Obviously they do not think anything they have done wrong and not care their bad attitude at all. What kind of store it is?! They are not servicing customers at all! I feel so upset after talked with them. What kind of store it is?!

My mum went in today to buy 4 cartons of pepsi max as it is on special. There was 1 on the shelf. She went up to the kiosk and asked if there was any more. To which the lady at the kiosk said they are on a pallet and there is nothing i can do about it. My mum asked for rain check. To which the lady replied sorry cant give you rain check as you live in town and the special doesn't finish until tuesday. My mum is going out of town on sunday and wont be back until wednesday. Now this is not customer service. It is bull crap.

Hi, I've been shopping at the Newmarket Woolworth's Victoria for over ten years and in that time on just about every second visit I have over heard very inappropriate, offensive and insulting conversations between staff that at times have put myself and friends in very uncomfortable situations and once or twice I have put my things back on the shelf and walked out, I would like to mention that all the long term staff there are fantastic and would do anything for you, it seems that those staff members that get moved from store to store get moved for a reason! I don't ask for much and have a high tolerance to bad service but today I had what felt to me very bad and unnecessary service when asking why they stopped selling a product that always sold out very fast? And could not be ordered in for me! After getting no real answer and told it could be for a number of reasons I went to COLES and grabbed the same item of the shelf and asked the first staff member I had come across if they are ordering more in and was told YES! Then asked how many would you like us to order in for you? WOW so easy! Instead of walking out of Woolworth's feeling I just put up with so much from that store I walked out of COLES feeling I will be back even if it was a little out of the way I will be making the extra effort just like they do..!