Menu
For Business Write a review File a complaint
Alibaba Customer Service Phone, Email, Contacts

Alibaba
Reviews and Complaints

www.alibaba.com

Learn how the rating is calculated

1.7 15 Reviews 222 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Alibaba Complaints 222

ComplaintsBoard
T
3:41 am EST

Alibaba Wheelchairs

There is a Chinese company called

Shanghai Flower Medical Equipment Co., Ltd.

Shanghai VON Industry Development Co., Ltd.

after I reached an agreement with their salesperson, "Cathy," and sent her the down payment.She made changes to our agreement and stated back us  our payment. It's been from August 24 until today that we haven't had our money. I also spoke with their CEO, who didn't support anything, and someone named Rachel said something bad to me because I was just asking them about our rights.

They are all handled with me in the same way: first answer, then no one responds. If they respond, just complain about why you are asking for so much money! Do you believe it?

Desired outcome: please we need our money

Read full review of Alibaba
Hide full review
ComplaintsBoard
W
6:31 am EDT

Alibaba Poor quality rings order number: [protected]

Good Day,

Have bought male wedding ring from Shenzhen Aimili Jewelry Co., Ltd. (order [protected]). I give a review to confirm receiving but the quality is very poor. the rings damage short time as shown in the photo.

Please I need your help I have to get refunded.

memory shibuchi

[protected]@yahoo.com

WhatsApp number [protected] /[protected]

Desired outcome: refunded

Read full review of Alibaba and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
Y
Y
Yasin Mobashshir
AE
Nov 16, 2023 10:20 am EST

Original phone i14 Pro Max unlocked 4G 5G cell phone 6.8 inch AMOLED Screen large memory smartphone Global GSM LET mobile phones

Original phone i14 Pro Max unlocked 4G 5G cell phone 6.8 inch AMOLED Screen large memory smartphone Global GSM LET mobile phones

We received fake product, not Authentic I am attaching receipt

We received fake product, not Authentic I am attaching receipt

Y
Y
Yasin Mobashshir
AE
Nov 16, 2023 10:12 am EST

I purchase a mobile i phone

Original phone i14 Pro Max unlocked 4G 5G cell phone 6.8 inch AMOLED Screen large memory smartphone Global GSM LET mobile phones

We received fake product, not Authentic I am attaching receipt

ComplaintsBoard
G
2:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Alibaba Custom Printed T-shirts

I ordered custom screenprinted tshirts with my logo on them. I provided artwork and asked for specific colors for the logo..

Beware the seller is:

Yiwu Custom Brand Commodity Co., Ltd.

the shirts arrived and they are prinited with heat press logo NOT screenprinted as advertised and low and behold the printing of my logo is NOT the colors i requested.

Seller on Alibaba refusing to fix and also refusing to refund. i prefer the product being fixed and resent to me, seller refusing to budge.

will not buy from this company again.

Desired outcome: seller refusing to fix the order, and also refusing refund.

Read full review of Alibaba
Hide full review
ComplaintsBoard
N
12:42 am EDT

Alibaba order [protected]

Ordered 100 pces of microprocessors in June 2022. for 1500 USD. Return 30 days.

We did the QC in October 2022, none seems to work with the program.

We wish a technical support from he manufacturer to evaluate the pieces and if needed, the refund.

Impossible to discuss with the lady from the chat , she is ill and she does not transfer our questions.

Desired outcome: Contact and discuss with the manufacturer

Read full review of Alibaba
Hide full review
ComplaintsBoard
M
11:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Alibaba Tentative d'escroquerie de la part d'un fournisseur

Bonjour

je travaille avec beaucoup de fournisseur sur Alibaba.com.

j'ai passé commande et régler à l'avance comme je fais d'habitude car je fais confiance au fournisseur d'Alibaba.com.

j'ai payé un montant de 18168,96 USD le 10 avril 2022 et je n'ai toujours pas reçu ma commande .

le fournisseur me promène avec des prétexte infondé .

j'ai demandé remboursement et le fournisseur ne me donne plus de nouvelle .

je trouve honteux que des patriotes Chinois agissent comme cela a mon égard .

quelle poursuite dois-je effectué afin de récupérer mon montant .

auriez-vous un mail afin que je puisse vous transmettre les pièces pdf du bon de commande

merci de votre retour

Mr Villanueva

Desired outcome: je souhaite tous simplement récuperer mon argent .

Read full review of Alibaba
Hide full review
ComplaintsBoard
D
7:44 pm EDT

Alibaba company

please stay away from Alibaba company with the names of

Wamax

wizard system

or Ibrahim Alsayed

Paul Gray

his company is a scam please trust me he will just take your money and lead you on

He took my money up front then told me he would not deliver the product until I pay additional taxes including material I did not order. He originally charged me for shipping then charged Ana additional tax that was 800% the price

stay away for you own benefit

Do not pay up front its a total scam

Desired outcome: money returned

Read full review of Alibaba
Hide full review
ComplaintsBoard
D
5:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Alibaba Arcade Game Machines and Bumper Cars

I recently purchased some Arcade Game Machines from China to be shipped to New york Tampa Shipping Port that I am not able to clear because Customs says I need prior authorization from the manufacturer for Copyright or Trademark to clear the game machines or they will confiscate them for Piracy use. I am trying but with no response from the seller in China regarding this matter.

Regarding the Bumper Cars, the seller in China refuses to give me the proper documents for the Battery to the Cars because they want me to use their shipper which does not require the legal documents other shippers need, and refuse to give me a full refund, it has been 5 months and I am still waiting for the Cars to be shipped.

These goods were purchased and paid for through Alibaba, so how do I get help solving my problem?

Desired outcome: Need to get the Goods that I paid for and waited over 5 months for

Read full review of Alibaba
Hide full review
ComplaintsBoard
E
8:49 am EDT

Alibaba Ladies t - shirt

Hello Dear sir or mam, I ordered 520 pieces of goods from a company through alibaba 3 months ago and bought the goods, I bought 11 designs and different colors from that company, but that company did not send me the same as I ordered! They only sent me all white clothes, that too for 3/4 years, and I did not get any response when I contacted that person, I contacted that company from your application! Please help me, this way your organization will be distrusted, please help me to solve this problem! I hope that you will give me full support in this, thank you

Desired outcome: Plz help me

Read full review of Alibaba
View 0 more photos
Hide full review
ComplaintsBoard
M
4:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Alibaba model F2 electric surfboard

I placed an order via PayPal for an electric surfboard on 8/11/22 to Camoro Tech Co. Ltd. The person I wired the money to is [protected]@gmail.com. They insisted on being paid via Family and Friends and after several exchanges of e-mails we agreed that I would send half the payment ($295) via FF and the second half via goods and services. After the received the FF payment they changed the agreement and said I needed to send the second half via FF as well. I refused and have not heard back from them since. I now believe that this is not the company Camoro Tech Co ltd since the receipt they sent has a different address than the one I see at their website.

Desired outcome: I would like to be reimbursed for the $295 since I now believe this is a scam.

Read full review of Alibaba
Hide full review
ComplaintsBoard
S
9:29 am EDT

Alibaba hot selling phone i13 pro max 16gb+512gb 6.7 inch full display

i ordered a phone on 17/07/2022 and found that , it was not original i filed a refund application on 18/07/2022 FROM ALI ZHENG THEY AGREED TO MY REFUND AND IT SHOWED ME on 21/07/2022 THAT I WILL GET MY REFUND IN 10 WORKING DAYS BUT ITS CLOSE TO 15 DAYS NOW AND WHEN IM TEXTING THEM THEY TOLD ME I SHOULD CONTACT MY BANK I DID BUT MY BANK SAYS I WAS FRAUDED. Tracking number 1ZT202207188288596 AND ORDER NUMBER [protected] ORDER SUBMITTED ON 17/07/2022 10:53 ON REFUND PAY OUT IT SHOWES AMOUNT REFUNDED USD 154.9

TIME:21/07/2022 09:09:17

Desired outcome: PLEASE REFUND I NEED MY PAYMENT BACK.

Read full review of Alibaba
View 0 more photos
Hide full review
ComplaintsBoard
H
1:37 pm EDT

Alibaba Order no.[protected] | 2022-06-19. Ago toyota hilux 22r toyota engine parts toyota-22r-engine for toyota

Please read my complaint to the seller.

Hello Alice -

It has been very difficult to deal with your company. I finally got frustrated when I learned from you that I won't receive the shipment by the time that you indicated. You said the shipment will take 28 to 30 days. Based on your representation and because I need the delivery as soon as possible, I agreed to purchase the engine. In your last communication, you suddenly changed your statement and doubted that I receive the shipment in the time that you indicated.

I paid for the engine on July 2, 2022. So, I should get the engine by the first week of August. If the engine gets to my address door by the first week of August as you stated, that would be accepted. However, if the shipment arrives late, I am sorry I can't wait any longer. The regular shipment from China to Los Angles (600 miles) for the engine to the port f Los Angeles cost $250. I live only 100 miles north of Los Angles. You charged me $300 extra (a total of $550) to deliver to my door address.

I am very disappointed that the way you treated me. First, you advertised the engine for $900. Then when I tried to buy it, you change the price to $1100. When I asked you why you said it was to lure me in. This is not honest.

I paid for the engine with my visa credit card. but in the end, you charge me another $48. This was another way to extract money from me.

Do you think Albania accepts the way you do bussing on their site?

Regards,

Hersel Mikaelian

Desired outcome: 1 - Get the product that I order in time, not later than August 6th, 2022., as was promised.2 - The return of excess money that I was charged. $200 for the engine and $48 for nothing to do with my purchassing. A total of $248.

Read full review of Alibaba
Hide full review
ComplaintsBoard
E
7:14 pm EDT

Alibaba Embrodery Machine

Hi I’m filing a complaint about Arab’y delivery service I paid and placed a order for three embrodery machines and they scamed me I never received my order i sent the 2000 dollars and have nothing I hope u can help me with matter this is unbelievable And also the company Toy Store llc also scamed me of my money I was to get three embrodery machines and never received them and they scamed thousands of dollars this is awefull I’m 67 years old and I really got scamed I hope u can help me in theses two companies that are fraudulent here is my phone number [protected] and I have all documents to prove they scamed me

Read full review of Alibaba
Hide full review
ComplaintsBoard
G
10:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Alibaba Embrodery machine

I purchased 11 embrodery machines and the company scamed me out of thousands of dollars the company name Toy Store LLC there on your web sight and they have a company in Texas can u help me with this company?

Read full review of Alibaba
Hide full review
ComplaintsBoard
D
11:08 am EDT

Alibaba Portable référencé: 113 pro max high-quality non livré à ce jour

le 25 décembre 2021 j'ai commandé :

Détail de L'achat: 113 Pro Max High quality Android 10.0

12GB+512GB phone13

10-Core 5G LET Cellphones unlocked

Dual SIM Phone Yuefeitong

Information vendeur: Alipay (EUROPE) Lilited

[protected]@list.alibaba-inc.com

N° facture: 2021122581031300011432116781059

N° Transaction;19W027166W510471W

Réglement par PAYPAL

Mon adresse DUPASQUIER Denis 22, rue de la Libération 55240 BOULIGNY

Mail: denis.[protected]@orange.fr

Jamais de réponse reçu à mon mail

Desired outcome: remboursement des 72.24€

Read full review of Alibaba
Hide full review
ComplaintsBoard
J
8:52 pm EST

Alibaba Horse Blankets and fly sheets

I have used Alibaba multiple times and never a problem until I placed a larger order.

I have gotten absolutely no help from Clarice in the complaint department and tried to go to the next higher level with no luck. All I get is "there is nothing we can do". Yes they are wrong but we can't do anything.

The company is still listed and selling and can screw the next person over just like they've done me.

I advise to not use this platform.

Read full review of Alibaba
Hide full review
ComplaintsBoard
O
7:20 am EST

Alibaba paid for goods and package not received

i paid fully for the product and didn't receive the goods, payment was made on the 11th of november
compay: harred ice manufacturers
product: GCquad golf simulator
im requesting for a refund of $4800
he asked me to pay a further 550$ for importation license which i refused i said i was reporting to alibaba he told me theres no way i am getting even 1$

now his profile is down, no information on him, and alibaba is saying they cant do anything about this? how are your customers protected?

Read full review of Alibaba
Hide full review
ComplaintsBoard
M
6:52 pm EST

Alibaba Payment not return

On 7/12/2021 I submitted a payment to Tim Liu (seller of Albaba) Two and a half weeks later I received the goods. However, the items were not as described. I informed Tim that I would like to return the items. Tim provided the address where goods were to be returned. Tim promised to return my $364.00 after the goods were received by him. Tim never returned my money and cancelled his account to prevent me from contacting him. I've been unsuccessful with contacting the seller or the company since late July. I think this seller blocked me from contacting him. I will upload my receipts. I never had a problem with this company and this seller has given this company a bad name. I am furious! I am owed $364.00. In addition, I paid $139.60 to send the items back. Tim Liu received the goods back and kept my money. Documents I will provide.

Desired outcome: I would like to contact someone at customer service to report this matter, Report the seller and I want my full refund.

Read full review of Alibaba
View 0 more photos
Hide full review
ComplaintsBoard
A
11:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Alibaba ATV Cmoto, 500

I have submitted many complains about my order via Alibaba and the representative name Nairima Lawrence from Ayycom Apparel trading and I bought ATV and he has account in Alibab and through Alibaba he introduce him self and then the deal done from him after we are chatting by whatsup [protected] and [protected] and I transferred a money 900 dollar by western union in order to ship the order, unfortunately he did not send anything and he got a money without shipment,
I have all evidences about this issue and I hope to help me according because I upset about this dealing and applied many complains and comments about it

Read full review of Alibaba
View 0 more photos
Hide full review
ComplaintsBoard
D
7:38 am EDT

Alibaba Order of 285 Office Accessories - Label Printed Not Shipped

I paid for 285 office accessory sets on alibaba back on May 17th. I paid with DDP express shipping. I have filed a dispute with Alibaba.com which guarantee me buyer protection but nothing has been done on this dispute.

My label shows that label has only been printed after all this time. Fed ex has confirmed that the label is old and has not moved. Is most likely no longer valid

Seller refuses to communicate with me and refund my money

Alibaba continues to push the dispute out after its already been way over a month that this label hasn't moved

Desired outcome: Refund

Read full review of Alibaba
View 0 more photos
Hide full review
ComplaintsBoard
K
9:05 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Alibaba Order #8118188516343559 unrectified dispute/damaged items received including items glued together to appear whole

To Whom it may Concern,

I ordered 4 chairs dated September 17, 2020 from seller Shop5596262. I specifically stated on the order email as you can
see noted in the attached dispute document, to be certain the chairs were treated with care and packed appropriately, I waited
3 months for these chairs. I sent emails to seller Shop5596262 and never got a response. Finally when the chairs arrived they were smashed and damaged and a health hazard to sit on, one was even glued together something that could not have been done during transportation but was done during production. I emailed the seller again and again and didn't receive any response. The customer care treatment from AliExpress was deplorable, after contacting Aliexpress via dispute, the responses were completely unsatisfactory, the company decided without my consent or any explanation to refund me only 491.83 euros, and keep the smashed chairs, but leave me totally out of pocket to the sum of 163.94 euros and out of workable chairs. There was no resolution, no evidence from seller, while plenty evidence from us (the buyer), only a dictatorship response from Aliexpress. When I appealed their decision without any explanation they again refused any explanation, and to refund me my hard earned cash which I paid for the "fantastic experience" of receiving smashed chairs that can only be used for fire wood. I expect a full refund of 163.94 euros and a rapid end to this fiasco. Aliexpress has wasted my time and I am extremely disappointed with the customer care and the way this dispute was mishandled. Additionally I wasted my time to do a survey expressing my concerns but NOT ONE representative contacted me to discuss. I am sure that AliExpress would prefer to keep this bad customer experience as a private matter and I expect that you will honor my request.

I look forward to your reply

K. M.

Desired outcome: full for damaged items

Read full review of Alibaba
View 0 more photos
Update by Kasia Krystyna
Feb 22, 2021 9:11 am EST

I also have a video and a word document showing the dispute summary but the page did not allow me to include

Resolved

Hello. This complaint was not meant to be posted publicly. I have searched for file a complaint with Alibaba and this site came up. I was under the impression that this site is affiliated with Alibaba/ AliExpress. I kindly ask Complaintsboard.com to please remove this complaint as I was mistakenly mislead to believe this is a complaint request form for Alibaba/AliExpress. Please remove.

Hide full review

Alibaba Reviews 0

Looks like Alibaba has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Alibaba, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Alibaba

Screenshot Alibaba
Alibaba is a Chinese multinational conglomerate that specializes in e-commerce, retail, and technology. The company was founded in 1999 by Jack Ma and has since grown to become one of the largest and most successful companies in the world. Alibaba operates a variety of businesses, including online marketplaces, cloud computing services, and digital payment systems.

One of Alibaba's most well-known businesses is its online marketplace, Alibaba.com. This platform connects buyers and sellers from around the world, allowing businesses to source products and services from a wide range of suppliers. Alibaba.com offers a variety of products, including consumer goods, industrial equipment, and raw materials.

In addition to its online marketplace, Alibaba also operates a number of other e-commerce platforms, including Taobao and Tmall. Taobao is a consumer-to-consumer marketplace that allows individuals to buy and sell goods, while Tmall is a business-to-consumer platform that focuses on branded products.

Alibaba has also made significant investments in cloud computing and digital payment systems. Its cloud computing platform, Alibaba Cloud, provides a range of services, including data storage, analytics, and artificial intelligence. Meanwhile, its digital payment system, Alipay, is one of the most widely used payment platforms in China.

Overall, Alibaba is a highly successful and innovative company that has revolutionized the way businesses operate in China and around the world. Its online marketplaces, cloud computing services, and digital payment systems have helped to drive economic growth and improve efficiency in a variety of industries.
How to file a complaint about Alibaba?

Here is a guide on how to file a complaint against Alibaba on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Alibaba in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Alibaba. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Alibaba on ComplaintsBoard.com.

Overview of Alibaba complaint handling

Alibaba reviews first appeared on Complaints Board on May 29, 2007. The latest review A Platform for Global Trade Excellence was posted on May 17, 2024. The latest complaint Order #8118188516343559 unrectified dispute/damaged items received including items glued together to appear whole was resolved on Feb 22, 2021. Alibaba has an average consumer rating of 2 stars from 237 reviews. Alibaba has resolved 33 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.3
25087 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Alibaba Contacts

  2. Alibaba phone numbers
    +86 571 8502 2088
    +86 571 8502 2088
    Click up if you have successfully reached Alibaba by calling +86 571 8502 2088 phone number 43 43 users reported that they have successfully reached Alibaba by calling +86 571 8502 2088 phone number Click down if you have unsuccessfully reached Alibaba by calling +86 571 8502 2088 phone number 38 38 users reported that they have UNsuccessfully reached Alibaba by calling +86 571 8502 2088 phone number
    6%
    Confidence score
    China
    +852 2215 5100
    +852 2215 5100
    Click up if you have successfully reached Alibaba by calling +852 2215 5100 phone number 1 1 users reported that they have successfully reached Alibaba by calling +852 2215 5100 phone number Click down if you have unsuccessfully reached Alibaba by calling +852 2215 5100 phone number 8 8 users reported that they have UNsuccessfully reached Alibaba by calling +852 2215 5100 phone number
    Hong Kong
    +886 266 029 888
    +886 266 029 888
    Click up if you have successfully reached Alibaba by calling +886 266 029 888 phone number 1 1 users reported that they have successfully reached Alibaba by calling +886 266 029 888 phone number Click down if you have unsuccessfully reached Alibaba by calling +886 266 029 888 phone number 0 0 users reported that they have UNsuccessfully reached Alibaba by calling +886 266 029 888 phone number
    100%
    Confidence score
    Taiwan
    +1 (408) 785-5580
    +1 (408) 785-5580
    Click up if you have successfully reached Alibaba by calling +1 (408) 785-5580 phone number 0 0 users reported that they have successfully reached Alibaba by calling +1 (408) 785-5580 phone number Click down if you have unsuccessfully reached Alibaba by calling +1 (408) 785-5580 phone number 1 1 users reported that they have UNsuccessfully reached Alibaba by calling +1 (408) 785-5580 phone number
    USA
    +39 287 343 476
    +39 287 343 476
    Click up if you have successfully reached Alibaba by calling +39 287 343 476 phone number 4 4 users reported that they have successfully reached Alibaba by calling +39 287 343 476 phone number Click down if you have unsuccessfully reached Alibaba by calling +39 287 343 476 phone number 2 2 users reported that they have UNsuccessfully reached Alibaba by calling +39 287 343 476 phone number
    33%
    Confidence score
    Italy
    +91 226 695 5233
    +91 226 695 5233
    Click up if you have successfully reached Alibaba by calling +91 226 695 5233 phone number 2 2 users reported that they have successfully reached Alibaba by calling +91 226 695 5233 phone number Click down if you have unsuccessfully reached Alibaba by calling +91 226 695 5233 phone number 0 0 users reported that they have UNsuccessfully reached Alibaba by calling +91 226 695 5233 phone number
    100%
    Confidence score
    India
    More phone numbers
  3. Alibaba emails
  4. Alibaba address
    969 West Wen Yi Road, Yu Hang District, Hangzhou, 311121, United States
  5. Alibaba social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Alibaba contacts
Alibaba Category
Alibaba is ranked 8 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.