The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In
Sort by: Date | Popularity

Hotels Complaints

Agoda Company / Non refundable cancellation charges.

Ka
Kashino Naohiro on Feb 18, 2019

Agoda CompanyI wrongly booked a hotel (booking no. [protected]) and immediately realized my wrong dates (one week late) and wanted to change the date, but your description showed only to cancel my booking first for the next booking and I did so (booking no. [protected]). Yet, my previous wrong booking i...

Americas Best Value Inn & Suites / Checked in to room opened refrigerator and there was left over pizza from previous guest makes me wonder what else is not clean

Ro
Roy Hampton on Feb 17, 2019

Americas Best Value Inn & SuitesI spoke with manager and showed him a picture and told him he needs to speak with house keeping he told me that is not my decision and his only concern was to take care of me and informed me he would give a refund and I can go somewhere else and he is very rude and I will be posting pic...

Ramada Worldwide / Hotel Stay/ Bed bugs

Ma
Margaret Rainard on Feb 17, 2019

Ramada WorldwideFebruary 17, 2019 Utah Hotel and Lodging association Executive Director Jordan Garn Email: [email protected] Ramada Worldwide Complaint Division To Whom it may Concern, I was one of the many passengers whose flight, number 643, from Denver, was diverted to Salt Lake City due to...

Agoda Company / cancellation of a room

De
Dennis Emson on Feb 17, 2019

Booking ID [protected] On arrival at the hotel one of the two rooms had been canceled without my knowledge by Agoda, I phonrd Agoda and was asked to pay for a room diect to the hotel which I did and I was reimbursed the money I payed on my card for the room. I received an email on 21st January 2019...

Motel 6 / unacceptable service/condition of room upon check in

Ta
Taphnne Parlin on Feb 16, 2019

i was a guest at this motel on friday the 15th of Feb. and we stayed in room 443, as we entered the room there was not only a foul smell of stale cigerettes but also a pungent odor and to my suprise there was a toliet backed up with feces and toliet paper just sitting there...i proceeded...

Motel 6 / Unclean, roach infested, overpriced and unsafe

Di
DislikeYelp on Feb 16, 2019

I was unlucky to have arrived in Charlotte, NC during an NBA event and found Motel 6 was available. I thought there were laws that insured minimum cleanness, roach free, safe rooms for rental, so I booked. However what I got was [censored] covered toilet (arter maid cleaned), 50 year old worn...

Exploria Resorts / Lack of information given at arrival at Summer Bay welcome centre.

Va
Vaughan THOMAS on Feb 16, 2019

I booked this vacation package 1922426 for myself and partner. because my partner has been delayed and will not now be arriving until late 19th feb I was not permitted to do the "tour and presentation". Therefore no further information was made available to me at all in fact I was refused...

Extended Stay America / Management

Di
Distraughttoo on Feb 15, 2019

On 2/1/2019, I checked into this hotel and the man at the front desk who claimed to be the manager (no name badge), was extremely rude and insulted me. He said he was working double shift. Not my problem. I finally asked, how can he treat his customers like that? Anyway, about a week later...

Ramada Wyndham Hotel and Conference Center / cancellation of reservation

Ao
A Orne on Feb 15, 2019

I made a reservation on the Ramada website. Some how it defaulted to a third party website. I needed to cancel the reservation and found out there in no refund. I asked to get my room back and I couldn't do that either! I called the Ramada 800 number for help, you you guessed it got none!...

Americas Best Value Inn & Suites / i'm being threatened from employees at motel front desk

Se
Sean1010 on Feb 14, 2019

I have been staying at this property for 2 weeks without issue. I went to open my room door the card key wouldnt work. I told the lady at the front desk and was told the maintenance would look into it and it'll be working upon my return from work. When I came back it worked normally. 4...

Agoda Company / double charge

Lu
Lucilyn Coloma on Feb 13, 2019

Agoda CompanyBooking ID : [protected] Hotel : Containers by ECO HOTEL Room Type: Queen Room City / Country : Tagaytay Arrival : Saturday, 29 December 2018 Departure : Monday, 31 December 2018 We receive an email from your office that you charge Sir John Gilbert Madarang twice, due to an unexpected system...

Hyatt Corporation / customer service

Jy
jyyshamsi on Feb 12, 2019

I asked reception if I could wait in the lobby while I handle an elctronic money transation and they states it was ok, then shortly after they asked me to leave immediately. Went out in the cold in the streets to mcdonald's. Shorty went back and checked in. Ur employees very...

Agoda Company / over charge error - booking id [protected]

Ja
Janehs on Feb 12, 2019

Booking number [protected] I have just received my statement and have been over charged for the hotel booking I made on 2nd June 2018. At the time of booking the hotel was confirmed at 1626.34 euros and £1421.42 with an exchange rate equivalent to 1.144. I have now been charged £1523.16...

Days Inn Wild Wild West / brittany, front desk clerk

Gr
Greenblaster on Feb 12, 2019

This front desk clerk named brittany, who knows nothing about hospitality argued with me about getting a late checkout. Wyndham diamond members get a 2pm checkout, end of story. At 1st she said no late c/o, then said I could have until noon (c/o is at 11am). At 11am sharp I get a knock on...

Baymont Inn & Suites / unethical behavior

An
Anissa Bain on Feb 12, 2019

First let me start by saying I love staying at this hotel, however on 02/09/2019 I went to check in the clerk wouldn't check me in saying my card was not accepted. It was not a prepaid paid card but an internet bank. I have stayed at this hotel numerous of time with the same form of...

Budget Suites of America / management

Ve
Venessa Bell on Feb 11, 2019

I got bedbugs from this place I went to the office 3 times one of witch in tears I have pictures I brought them the bugs in tape. I have never seen these before I manager was rude beyond belief. I asked for my deposit still haven't received it. I had to throw away a 400$ vacuum that wa...

Netspend Corporation / no one cares.

Jr
Jrivelli7871 on Feb 11, 2019

Ive been waiting for over a month for a check from you guys. I was told by 3 seperate assiociates of yours . That it was mailed on the 8th of January. Two of them told me it was being mailed UPS. Then the third told me it was being sent USPS. I can understand it was a mistake. UPS/USPS...

Hotels.com / hotel booking

Bo
Boonliong Ngoei on Feb 11, 2019

Recently my sister in law passed away . I had to book 5 rooms for the family to attend the funeral and managed to get one thru Hotels.com. They sent me a confirmation [protected] n and that my booking is guaranteed n deducted payment from my credit card. With this I set off in my car to...

La Quinta Inns & Suites / hotel room and hotel

Me
medicmom76 on Feb 9, 2019

La Quinta Inns & SuitesI would absolutely never recommend this hotel! I have attached photos of how nasty our room was and it smelled horribly as well. The inside of the hotel had filthy floors, wallpaper peeling off the walls, dried makeup and toothpaste on our bathroom counter, no toilet paper roll holder...

Getaroom / unethical behavior and extremely poor service.

Jf
j f b on Feb 9, 2019

On 2/8/19 I booked-supposedly-a room at circus circus in las vegas with getaroom and agent named "jack" under #r1375649160 total of $390.56 already charged to my credit card. Also requested the manor and a room with 2 queen beds. My email confirmation shows reno circuscircus and in the sky...