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Hotels Complaints | Page 2

Gala Hotels / took our money for a hotel booking but didn’t pass it on.

Les Cooper on Feb 6, 2019

Took our money for a Hotel booking but didn't pass the payment onto Hotel .com and as they never received payment our booking was cancelled. We were not advised and only found out when we arrived at the Hotel and therefore had to make another payment to secure a room from the Hotel. We are...

Agoda Company / I host a property with them

Jon Taylor on Feb 6, 2019

Agoda appears to be setup in such a manner that as a host of a property, I am only able to contact them via message, their messages are 98% of the time scripted replies which means you are going around in a constant loop and not addressing the problem. When/if a human eventually replie...

Accor Plus / accor plus membership

Jenniferyu1991 on Feb 5, 2019

In November 2018 I signed up for an Accor Plus membership. The salesman was very convincing over the phone, he has called me on my work phone and I asked if I could think about it but he wouldn't let me go and added all these extras on my membership so I signed up in a matter of minute...

Trivago / hotel reservation

Annette Ferguson on Feb 5, 2019

I logged into my Trivago account and booked a hotel reservation through the search engine. After putting in my hotel request and dates I chose a site they recommended and booked and paid for my hotel. Since that time I have found out that the booking company has taken my money, cancelled...

Woodspring Suites / fraudulent charges to the wrong card by staff

Stephen Blake on Feb 5, 2019

They charged the card that was used on the first night several days later and I had to have them refund it. However several days after that they again charged the wrong card and I complained but the desk clerk said I had to wait until monday when dave came back to get the card refunded...

Protea Hotels / purchase on

Greghsa on Feb 5, 2019

I tried to purchase vouchers using my american express card, but it never came back with confirmation? (I subsequently purchased a voucher successfully with my fnb credit card) On my latest american express bank statement, it seems like the transaction was triplicated: 17/01/2019 protea...

Super 8 - Woodstock / hotel room condition

GMulligan on Feb 5, 2019

I checked into the Super 8 Woodstock on Friday, Feb 1, 2019. I checked right back out within approximately one hour of checking in on that same evening of Feb. 1, 2019. Drove 1hr, 26min—71 miles that Friday afternoon to reach that destination. Arrived with the intent of attending the Woodstock...

Ramada Worldwide / unethical and illegal activities

Gloria Williams on Feb 5, 2019

I have a family member who works for ramada mezona in mesa, az. Because this employee would fear losing their employment I am submitting this complaint in hopes of ramada doing the right thing. First of all, those in authority, specifically one of the bosses, (rocky) uses intimidation and bully...

Getaroom / fees/charges

Notogetaroom on Feb 5, 2019

The "fees" charges by Getaroom are outrageous. Over $50 fee to book a room. It is impossible to get assistance and information from their "help" desk. No logical explanation was given and no potential for refund...they just kept talking in circles. I will definitely give them as many poor...

Days Inn / appearance of motel room

Birgit Corron on Feb 4, 2019

January 31, 2019 Room # 300 was near freezing and it took about 5 hours to warm the room with heater set at 86 F. Had to put chair under door knob to secure it because door wouldn't lock. Television, alarm clock, and telephone did not work. Wake-up call was done on my cellphone by...

Agoda Company / resort accommodation koh samui


Booked a resort room through the agoda website in koh samui. The room was not as per photographs shown. I booked a 1st floor room with balcony and was given a ground floor room with no balcony. The room was also fithly with a dirty toilet, dirty shower, holes in the walls and in very bad...

The Mill Resort And Suites (Priceline Confirmation Number 227393746) / unacceptable and extremely poor physical plant facilities/amenities

Errol Schneer on Feb 4, 2019

I have used Priceline on numerous occasions to book airline, hotel, and car rentals, all with excellent results. But my latest booking for a hotel stay at The Mill Resort And Suites in Aruba from December 22, 2018 to January 5, 2019 was unacceptable by any standard and did not merit the...

Americas Best Value Inn & Suites / my boyfriend and I were both charged for staying in the same room.

rachel talamantez on Feb 4, 2019

I made a reservation with my card for a room online, my boyfriend arrived before I did and he used his card for my reservation. I was looking at my bank account and noticed that I had been charged as well. When I went to the office to ask them why they said that my boyfriend did not use my... / customer service agent - victoria

Michelle9191 on Feb 3, 2019

I was hung up on twice by a customer service agent named Victoria this evening. The first time, she was repeatedly speaking over me any time me or my husband asked a question. I asked her to stop speaking over me and asked to speak to her manager - to which she hung up on me the first... / ripoff

Karen Denning on Feb 3, 2019

I've booked a room through this lame non professional Website. They charged me a deposit and when I gotten to the hotel I wasn't in the system. My husband and I was traveling from an 8 hours drive to have gotten the bad news. I have been calling every number and leaving messages and yet...

Americas Best Value Inn & Suites / bed bug

Amanda Snedeger on Feb 2, 2019

Americas Best Value Inn & SuitesMy family and I went to stay at americas best inn and suites because our water froze, and with a 10 month old baby, you can't go without water. Anyway we get there and within an hour of being there I was bit, but no one else was complaining so I thought maybe it was just me, the next...

Expedia / queenstown hotel booking

Wendy217 on Feb 2, 2019

I booked 7 rooms on Feb 8-10, 2019 at QT Queenstown through Expedia in May, 2018. Booking is confirmed and full payment has been paid. However I've received the following message from QT on Feb 1, 2019, due to a technical system error, they are in an overbooking situation that does affect my...

Galahotels / reservation at dolphin beach resort st pete fl

gerta muellner on Feb 2, 2019

12/10/2018 made reservation. You charged $ 233.00 us. When I arrived jan 28 2019 I was told that this was cancelled by galahotels istanbul tur, jan 272019. I expect a refund asap as I had to pay again. My confirmation # was 458521a. My name is gerta muellner e mail [email protected] I would...

America's Best Inns & Suites / hotel room

JamesBrownSmith on Feb 2, 2019

America's Best Inns & Suitesyes I got a hotel room in Tyler Texas and when I enter the room the room was dirty I found a used condom underneath my main comforter the copy machine was broken and did not work no matter what plug do I plug it into the TV was busted on the input and I can only change it to two channel...

Days Inn By Wyndham / all

Chrissy19833 on Feb 2, 2019

Days Inn By WyndhamRoom was disgusting. There were no Bed Spreads on the beds. Bathroom was nasty. Dust everywhere. No smoke detector. Blood on the sheets. When I called the front desk the guy working acted like he didn't care. I was in the process of leaving an Abusive Relationship. I had my 2 Son's with...