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Telecommunications Complaints | Page 7

Vodacom / rude, impatient team leader

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Zandile Manci on Jan 25, 2019

VodacomGood day, I had a very bad service with one of your team leaders Jimmy from you call center department. Jimmy refuses to give me his Surname, as he was not allowed to because some of your employees were stocked before, I'm not even sure how true that is but that's what jimmy says. My thing i...

iTalk Affiliate Telecommunications / broadband

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Smellycat1st on Jan 24, 2019

I entered into a contract with italk originally in sept I was told no line by would be out! By never arrived was emailed to be advised that line in property! So plugged in box and no signal called italk who did tests girl advised fault on line bt would need to come out so I waited no bt!...

Telkom SA SOC / mo'nice data bundles

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Tshidi Comfort on Jan 24, 2019

Since last week I have been buying mo'nice daily data bundles in the mornings, but have only been able to access internet/whatsapp in the evenings only. Thinking maybe theres sosmething I didnt do, but my sister and cousin had the same problems. The data eventually expired because I only...

Vodacom / wifi contracts

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Zenad ONLINE Store on Jan 24, 2019

I was offered a new router with 10 Gig night and Day data on my existing subscription at a reduced price, as their way of saying thank you for being a loyal customer. Then I received a bill of R1300. I phined them and they were going to investigate the matter. The next day a courier...

Vodacom / refund of money taken off in error

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Tammy Denton on Jan 24, 2019

I cancelled my vodacom contract at the end of november 2018, I spoke to ntombi who confirmed that it would be cancelled from end december. On 01 january vodacom deducted r828.78 from my account. I contacted vodacom on 3 january and spoke to colin who said that it was an error on their side...

Vodacom / summer gigs promotion

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Natasha Anthony Bothma on Jan 24, 2019

We upgraded one of our contracts online in December. We were supposed to get some vouchers with the upgrade - one of them being a Makro voucher. To date we've received all our other vouchers except our Makro voucher. We've been contacting Vodacom on numerous occasions only to be told they...

Cell C / pending refund since late last year!!

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Vuyiswa Roussel on Jan 23, 2019

Since last year, I have been awaiting a refund from Cell C for overpayments I had previously made on my contract. Everytime I call to check the status of my refund, I am told the supervisor is not available to advise on status. I have submitted all required documents on my side and have...

Telkom SA SOC / landline suspended

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A Naidu on Jan 23, 2019

Good day. I am totally dissatisfied with the assistance that i have been receiving from customer care since 20/12/2018. No feedback received after numerous calls. Was contacted at the end of October 2018 regarding upgrade to fixed line look alike. Went to a store in November only to find out...

Astro / long installation, and simply cancel by their own self

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Edmand tan on Jan 23, 2019

I had waited for two weeks since i had registered for the installation in Astro services centre but turns out it's had been in week three and they don't even care about the installation and cancel our installation appointment by their own self. One notification from Astro said that your...

Telkom SA SOC / pathetic customer service

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Moens on Jan 22, 2019

On the 7th Dec 2018 we logged a complaint of our Telkom landline not working, it's been close to 2 months to date with no success of a repair, each call centre has lied to me, including supervisors, today I spoke to a Lwando at Cape Town branch, he promised to transfer me to a supervisor...

Telkom SA SOC / uncapped internet lies

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althea oakes on Jan 21, 2019

Telkom has for the past year been on a blatant drive to sell "un-capped" internet packages to unsuspecting customers without informing the customers of the consealed "fair usage policy" which "throttles" (the actual terminology n the telkom software system) customers after they have used a...

Telkom SA SOC / cancelled adsl line in april 2018 and still being billed for it in jan 2019!!

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Hendriette on Jan 21, 2019

I've cancelled my asdl line in april 2019 and is still being billed for it! I've escalated the matter several times but received another account last week! I was informed via email on 11 december 2018 that the matter has again been escalated with reference number [protected]. It seems that...

Vodacom / new data contract issues and automatic cancelation

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Monche Samuwls on Jan 21, 2019

In December 2018 I took out a new data contract at Vodacom Chatz in N1 city mall Cape Town. After I initially took out the contract I had to go back to the shop 3 times before I could have a working sim card, as the assistant that helped be originally did not give me the correct sim card...

Telkom / adsl line cancellation

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HermanSwart on Jan 20, 2019

I cancelled my Telkom ADSL 4MB line on the 2 May 2018 due to the line being more off then on and very slow download speeds. The final straw and the main reason that made me re-evaluate my internet service provider was that my line was out of service for 5 weeks even though I constantly...

Vodacom / contract added to my account without my knowledge

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Selmaré Breitenbach on Jan 19, 2019

I have my contract now over the 20 years and on Tuesday the 15 Jan 2019 I have called customer service to find out something and then they told me on the 31 Jan they going to deducted R 4409, 59. Then they told me I have 2 cellphone numbers on my account and it is the other number that...

Vodacom / internet installation

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Chantéh on Jan 19, 2019

We had internet installed at our new place. They said it will work by the end of the day. After calling them the same day of installation they said it will take 24 hours. We phoned back after 48 hours and they said that they first now have to lodge a complaint, after they said the same...

Vodacom / fraudulent upgrade

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lynnterblanche on Jan 19, 2019

In November 2018 I personally went to th vodacom shop and cancelled one of my accounts. Last debit order to be deducted end of December 2018. Yesterday i received an sms saying my new device has been succesfully delivered. Called vodacom to hear what device and was informed it was an...

South African Broadcasting Corporation [SABC] / annual fee

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Eggzy on Jan 18, 2019

Good Day Tyler Koch id number [protected] ... I don't know where to turn My father passed away in August 2017, he left in his will a tv, my daughter, she never took possession of the tv as she still lives at home and I have one . My sister was living with my Dad at the time, she has a...

Celcom / wireless broadband

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yanyan Lau on Jan 17, 2019

Customer service call and give me for free try for 21 days... But I need to pay rm50 for the delivery for broadband, this I accept it. After that, the coverage at my area is not good, so I call back and ask to take back. Now, she say need to charge another fee. I say last time when give a...

Zong Pakistan / to block several numbers because they are threatening and using abusive language

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Lubna54 on Jan 19, 2019

They called 4 times used abusive languages and were threatening to me they called 4 times in morning these numbers are [protected] at 8:51 am, [protected] at 8:22am, [protected] at 8:22am, [protected] at 8:21am. These were the numbers and time they called on my mobilink number...