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Beauty & Day Spas Complaints

Massage Envy / online booking

Tameka Payne on Feb 17, 2019

My husband and I scheduled a 90 minute massage online for 16 February 2019 and received a confirmation phone call the day before our appointment (9:32am). Five hrs later, I received another call stating our room was never booked because the online application doesn't communicate with their...

Sorbet Group / nail bar

Lerato Ray Kutoane on Feb 10, 2019

Sorbet GroupHi. I got a treatment done at Sorbet Camps Bay on Friday, February 8th. I was getting a fill done. The lady helping me kept changing my treatment. I am appalled by the outcome of my nails. They aren't even, aren't the same shape or size. Really amateur work done. One can actually tell where my...

Massage Envy / facial

Tammy Cathey on Feb 9, 2019

Horrible experience. Technician humiliated daughter. Wouldnt do the facial and won't give us a refund. When called up there to settle this matter, I could not speak to manager said she was at lunch and does not know when would be back. Wouldnt give me number to corporate which I found...

Massage Envy / very poor customer service

Steve Brudnicki on Feb 8, 2019

I have been a member for several years. I purchased $175 in a gift card for my girlfriend. She tried scheduling her appointment online and got errors so she called the site in Coleraine Township, Ohio. She booked her appointment for tomorrow. The location miss scheduled it for today. She...

Massage Envy / customer service at this facility

pamela.davis1 on Feb 4, 2019

Message envy complaint 2/2/19 I purchased a 6 month agreement membership with ME and it expired end of December. I still had at 3 messages left to use and I asked the manager Kaley if she would extend an additional 30 days so I could use my remaining 3 messages. For that I was appreciative and she...

SmartStyle / bad bad haircut

Mango1961 on Feb 3, 2019

I went in to get a haircut I knew the girl she's cut my hair before came home the following day I realized that it was longer on one side than the other and choppy really choppy in the back she parted it in the middle to cut it and I wear it on the side so one side is way off I went back...

Sorbet Group / poor customer service

Tshegofatso Mohale on Feb 1, 2019

Good day I am very disappointed in the service received from Sorbet on the 25 January 2019. I called Sorbet in Bayside to set up an "emergency" gel soak off and re-application at around 5pm for an appointment. I was told that they are fully booked (which is understandable), I arranged for the...

Simplicity MedSpa / facial fillers

Michele Marasca on Jan 30, 2019

11 hours ago-Edit PLEASE SEE DEB TRI'S RESPONSE TO MY REVIEW BELOW - After looking at the other reviews which I did NOT do before coming here my experience was the same as other's that gave this place a bad rating. The owner will not take accountability when she makes a mistake. She i...

Modern Beauty Salon / facial service don't take package

jan820 on Jan 30, 2019

Modern Beauty Salon要过年开开心心去美容院洗脸 ,反而恐吓要报警 ! 在美容院千万不要sign package video : 我和另外一名受害者(fb 认识的) 去这家modern beauty salon midvally 拿summary statement, 我们等了一个钟头 ,最后manager GIGI 恐吓我们要报警, 说这边不是modern beauty salon, 她们换了老板 ,换了palace C 和老板不给booking洗脸 (招牌还是modern beauty ) 我要看ssm 也不给看 !!! 不同名字招牌可以做生意? (我们录影是因为fb 说她们的manager GIGI...

Massage Envy / 12 month contract


I am currently pregnant. I went to get a massage at massage envy but noticed i was feeling dizzie and started to have mild cramps when I got home. I called the manager of the store several time to see if I can cancel my membership and I never recieved a call back. I eventually got a hold...

Activity Superstore / activity superstore false advertising

ElspethA on Jan 27, 2019

I was given as a Christmas Present 2018: The package - The box states the following : An energising facial, a Swedish back, neck and shoulder massage, and either an eyebrow shape or a nail file and polish: This package could not be booked until 1 Jan 2019 so not an old offer ie brand new...

Massage Envy / billing at branch location

Jimyor on Jan 22, 2019

My future ex-wife was using my HSA (Health Savings Account) credit card without my knowledge to purchase massage services, provide gratuities for services, and even purchase gift cards for her friends. None of the above were medically necessary. When I brought this to the branch manager...

Supercuts / hair highlight

Patti001 on Jan 22, 2019

SupercutsI went into a Super cut store to get a color service provided and a highlight service. The first girl did an ok job but left a little in the front with no highlight. I went out to the car and looked in that mirror and decided to ask for a little more highlights in the front because they...

Massage Envy St George, Utah - Kelly Thacker / I had a medical emergency and I was unable to cancel within the 24 hour cancellation policy

Lori Christensen on Jan 21, 2019

I have been a long time member at Massage Envy and have never been treated so poorly than I have from Kelly Thacker, the franchise owner in St George, Utah. On the day I had a massage appointment booked, I slammed my hand into my car door and had to go to emergency because I smashed three...

Nail Palace at Junction 8 Bishan branch / nail treatment

MdmFoo on Jan 15, 2019

Caution!!! Nail palace - just last evening 14 jan 2019, I encountered similar unpleasant experience at junction 8, cheated & fell into their vicious trap! I made an appointment for a nail fungus treatment + class pedi & mani treatment, however the total bill came up to $2000 for these...

Sorbet Group / I am complaining about bad service

Skye Benjamin on Jan 15, 2019

Good Day I trust that you're well. My name is Skye I am currently living in cape-town South Africa. I just want to inform you that I'm very unhappy with the service I received just now at your store in promenade. It's not the first time I go to your store and the other few times I...

Massage Envy / membership cancellation

Sheehanjamz on Jan 14, 2019

I just sighed up for a membership for myself and decided to start the process of getting one for my husband. I signed up for my membership with my signature, my husband was not there so he never signed the contract. I never received a copy of my contract or was never explained the...

Costco Wholesale Corporation / Refresh Skin Therapy Fruit Acid 15% Gel Peel/Skin burnt after use

Neelam Vijay on Jan 10, 2019

I bought "Refresh Skin Therapy Fruit Acid 15% Gel Peel" from Sunnyvale Costco on Jan 8, 2019 and used it as per instructions given on the product. I see burnt tissue and back skin on my chick bone.Also I see lot of redness around my nose area after using the product. It is painful. Date of...

Costco Wholesale Corporation / refresh skin therapy fruit acid 15% gel peel

Neelam Vijay on Jan 10, 2019

I purchased this "refresh skin therapy fruit acid 15% gel peel" from sunnyvale costco yesterday (jan 8, 2019) and applied for 3 minutes. I got burnt marks on one of my cheek bone and it is looking really bad. Also I felt redness around my nose area after use. My skin is showing total burn...

Sorbet Group / service at mall of the south

Nathaniel Moonsamy on Jan 9, 2019

y girlfriend and family have been going to Sobert Mall of the South (One with the Dry Bar) for the longest time ever, I decided to join on the 24th of Dec 2018, To my surprise, the person taking the calls did not book the correct treatment and did not even inform us to who was having what...