The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In
Sort by: Date | Popularity

Cruise Lines Complaints

Viking River Cruises / chef's kitchen

Em
Emily Johnson90 on Feb 17, 2019

Viking is not honoring dining reservations made online. Very frustrating as reservations online were only available at the late hours, when my grandmother arrived at the designated reservation time she was turned away. This is very disappointing, I thought I could trust this company with...

Carnival Cruise Lines / booking # 5pbh70 carnival cruise line trip long beach to ensenada mexico

Ce
Cesar Quijas on Feb 4, 2019

To whom it may concern. My name is Cesar Quijas Aranda. My wife and I booked a cruise trip which was scheduled for depparture on friday 2/1/19 and was due for return on 2/4/19. Uppon arriving at the Long Beach port parking structure on Friday February the first, my wife and I picked up on...

Carnival Cruise Lines / company cancel my almost paid in full booking

Bu
buttercupfay on Jan 31, 2019

Greetings all staff, i had reservation(9sm1s0) on sensation april 27, 2019 miami port carnival cancel me...Reason they said i was double booked... I called the other organization and they had record of me.. I had always made my payments to carnival i only owed $48.00 on 26 febuary...Now...

Carnival Cruise Lines / did not have birth records with me and I was denied

Ch
Charlene Davis on Jan 25, 2019

spent 4 hours tring to get the birth record and had the number where I bought the copy for some reason the phone number carnival had would not go threw we called again got another fax number she said it was busy all the time we got the order number she was right their when we gave Pa the...

Carnival Cruise Lines / miscommunication about promotion

Ly
Lynsie Armstrong on Jan 25, 2019

Yesterday, 1/24/19, I called and spent 45 minutes being tossed around from customer service to customer service person. While some were extremely helpful in aiding in my decision to book the cruise I had put on courtesy hold, it turns out I was given wrong information. One of the deciding...

Carnival Cruise Lines / dining preferences

Te
texasron87 on Jan 21, 2019

Booking numbers 4vcl12, 4vck87, and 4vck76 .We booked this cruise in October 2018, and I recently ran copies of our boarding passes. We had selected early dining at the time we booked this cruise . Our travel agent selected anytime dining for us. Now we cant get it changed ...we have to be...

Norwegian Cruise Line / NCL Corporation / ncl sky - cruise to cuba - week of dec. 21

Jo
Jocelyn Schaechter on Jan 20, 2019

Our family of 4 adults - 2 cabins sailed from Miami on a Cuba cruise during Christmas week on the Sky. From the moment we arrived at the ship, there was a distinct sewage odor. This odor permeated most public areas. When brought to the attention of Guest Services they indicated they were...

Celebrity Cruises / shore excursions

Fa
Faye W on Jan 18, 2019

Tasmania Jan 05 2019 shore excursion - Historic Hobart -wildlife -Port Arthur Please be advised we were extremely unhappy with this expensive tour and expect some compensation in return. The tour guide was terrible at operating this tour, resulting with no time to purchase any sort of...

Carnival Cruise Lines / chaotic trip with poor customer service

De
De Ja Vu on Jan 14, 2019

On 27 december, my family and I went on a holiday cruise from jacksonville to the bahamas on the elation. This was my 4th cruise and I can honestly say this was the worst experience i've ever had on a carnival vacation. We boarded the ship and got unpacked. We arrived at the muster...

Celebrity Cruises / celebrity constellation

Fr
Fredwood on Jan 13, 2019

Ref: Mr and Mre Wood Cabin No: 2088 Oct 19th 30th 2018 Voyage: CS11M191 To whom it may concern, We have already contacted you about the Celebrity Constellation Cruise in October 2018 from Citaveccia, which ended in a mishap in La Spezia. We since have carefully considered the circumstances and...

Brittany Ferries / club voyage rip-off

Dr
Dr R D Feltham on Jan 13, 2019

I have travelled regularly with Brittany Ferries on their Portsmouth to Spain routes, and having seen the misleading publicity which they propagate decided to join their Club Voyage (CV) scheme for Spain. The cost for this is a Registration fee £105, plus an annual fee of £125 = a total of...

Carnival Cruise Lines / unethical behavior

Ta
Tamie Patnaude on Jan 11, 2019

My Booking number was 4ZTL97, on the Carnival Liberty. My husband and I were on this boat from 12/20/18 - 12/23/18, along with another couple. On the first night of the cruise, we were at the bar in the casino. We had been there several minutes talking and laughing with the people around...

Brittany Ferries / club voyage

Dr
drrdf on Jan 11, 2019

I have travelled regularly with Brittany Ferries on their Portsmouth to Spain routes, and having seen the misleading publicity which they propagate decided to join their Club Voyage (CV) scheme for Spain. The cost for this is a Registration fee £105, plus an annual fee of £125 = a total of...

Viking River Cruises / refund

Ki
Kibadog on Jan 1, 2019

Viking River CruisesI have been trying to forget my "once in a lifetime" vacation with Viking River Cruises; however, the nightmare continues to haunt my mother and me. October 19, 2018 We boarded the Viking Var - but not in Budapest as scheduled. We were instead taken on a 90-minute bus ride to a vacant...

Viking River Cruises / viking's unethical actions

Di
Diane Voigt on Dec 29, 2018

Viking River Cruise European Sojourn October 18 through May 10. Our long awaited (and very expensive) 23-day river cruise from Bucharest to Amsterdam bore absolutely no resemblance to the trip that was advertised. Instead of unpacking once and relaxing on a three-week long journey, we were...

Celebrity Cruises / safety on excursions

St
Steven Jacobs on Dec 29, 2018

I was on your 9/1-9/8 cruise to the Galapagos...a trip of a lifetime. We had an option to kayak at one of the locations we stopped at. There were 10 of us kayaking...2 groups of five. I was in the second group. My partner and I are experienced kayakers. The initial 5 people went out for their...

Viking River Cruises / alaska cruise for 2019 ref 473-651x

Ro
Ross McKay on Dec 28, 2018

When I booked and fully paid for this cruise in September and December 2017 I was advised that I could deviate the departure dates by Mr. Landon Martinez. Nothing was mentioned about a $200 deviation fee or $100 Premium fee. Nothing was mentioned in the confirmation email and nothing i...

Carnival Cruise Lines / afc transportation transfer

Dr
Dr. Michelle Otstot on Dec 26, 2018

Carnival Cruise LinesGood morning! I was hoping to find resolution to an AFC Transportation Transfer which I purchased through Carnival.com's excursions and was forced to decline due to lack of service provided as specified in reservation. On Dec 22nd, we returned to Galveston from a lovely cruise and rushed to...

Viking River Cruises / very poor customer service – over a simple lost bag issue

Rl
RLHart on Dec 21, 2018

I had hoped to not have to write a review like this. It has been a month since we returned from our November 2018 visit to Prague and Danube River Cruise. While we experienced the same low water levels that so many have commented on, this was out of Vikings control and we can hardly blame...

Carnival Cruise Lines / carnival conquest cruise december 8, 2018

No
nojones on Dec 19, 2018

Booked cruise (booking number 3hrz11) and was assigned cabin 1384 on the riviera deck. Cruise departed ft lauderdale on 8 december pm. Nothing unusual happened that evening or the next day. However, on 10 december, a very loud rattling noise could be heard coming from the area around the...