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Health & Life Insurance Complaints

Discovery Health Medical Aid / terrible advice and bad customer services

Alexander Haig Parkinson on Feb 15, 2019

How does two consultants confirm telephonically that my wife and daughter can be moved from their own policy onto my policy without any hassel. Only for another consultant to tell me after cancelling cover for my wife, completing online paperwork, multiple phone calls only to be told "it...

Blue Cross Blue Shield Association [BCBSA] / customer service

Worstwaittime on Feb 14, 2019

I work at a physician's office and I have to call to verify insurances for bcbs of nc. The wait time is ridiculous. You are on hold for over an hour regardless of what time you call. I cannot hang up, because I have to verify a patients' insurance so they can be seen at the office. The...

Banco de Oro / BDO Unibank / insurance

Banco de Oro / BDO UnibankPoor service in the insurance, in this matter, already email the bso insurance regarding of my insurance in home loan., I told them that I will not continue my insurance with your bank, all I need is to sign this collateral form. Of assignment of account officer so that my insurance (fwd...

Discovery Health Medical Aid / medical aid

Lezard van Tubbergh on Feb 13, 2019

Good day, I have been a Discovery client for more than 4 years and now I have had enough of your pathetic customer service. Every time we submit a claim your system responds with some vague or cryptic error message and I have to try and figure out what it means. No effort is made from...

Star Health and Allied Insurance / premium

Gopinath M B on Feb 10, 2019

Star health insurance renewal page will not have any details about it's price break up and people those are getting insured and they charge significantly higher. I had a insurance with 3 people and was paying 13K in first year then they charged 17K and 3rd year they chared 19K but after...

Aflac / telephone helper

lailaz on Feb 8, 2019

I need to know what specifically has been paid for, and what will be paid for given my current treatment plan. All she kept saying was basically tautology - "you get your benefits that are the benefits you get." - Could not tell me how much money I could expect _ I need to make some real...

American Access Casualty Company / fsa healthcare account

Richard Lionello on Feb 8, 2019

I was terminated from the company on 11/1/2018. The FSA coverage period was May 1, 2018 through April 30, 2019 and they deducted $750 from me through week ending 11/7/2019. They then change the coverage period to end on 11/1/2018 and denied my $641.33 December 2018 eyeglass claim due to...

Discovery Health Medical Aid / approving hospital surgery for my wife

Andre Anthony on Feb 8, 2019

Membership number [protected] Spinal Surgery to remove slipped disk that has cut into the spinal cord. must be done to prevent paralysis. Surgery due 12 Feb 2019. member since 2012. in a time of urgent Need, Discovery informs me that we have to pay R16k upfront to cover the surgery. In my...

Discovery Health Medical Aid / medical aid - keycare plus

Ray de Klerk on Feb 8, 2019

I came to the conclusion that discovery health medical aid is just like any other insurance company. You pay your premiums and agree to the terms and when it comes to the point that there is a claim then they decline it and will have several unrelated reasons why they are not paying. Im so...

USHealth Group / health insurance - scam?

Russ Ellis on Feb 4, 2019

Back in 2012 I already had some decent major medical health insurance but had. $2500 deductible. I Received a call from an agent that was selling this ‘better insurance product" at a better rate. I met with them and they said it only covered 1 medical office visit (sick) visit annually... / Fedhealth Medical Aid / service centre

MelanieCon on Feb 1, 2019

Oh my goodness Where do I start Changed my plan after multiple calls, sent confirmation letter in Nov (after I paid a whole year of maternity scans and doctor visits from my pocket in excess of R7000) Received confirmed letter this was done Messed up and rejected my casualty claim in...

Discovery Health Medical Aid / discovery internet site

Louise Meyer on Jan 30, 2019

Good day Struggling since 2019/01/28 I am battling now for 3 days to get my banking information that is currently on DISCOVERY`S system changed to my new banking info. When you call them, they are unable to assist you, you need to log into the internet site. And this is were the frustration...

Massachusetts Health Connector / paid but still not receiving insurance

Julie Z on Jan 28, 2019

1. This flawed system presented itself back when I was "shopping" for insurance. The website never worked for my account. Tech support couldn't solve the problem, so I had to listen to the list of available plans for me. I then wrote down a few I was interested in and would have to hang up...

AARP Services / life insurance company metlife / metropolitan

Jerrell J. Braxton on Jan 28, 2019

We have been clients of Met Life for the past 29 years. Our policy premiums doubled approximately 5 years ago due to our age. Since that time, we have received minimal assistance and support including having a responsible agent that has left us with a lack of confidence in our insurance...

Florida Blue / trying to get into my account at blue cross blue shield

ksteele102 on Jan 25, 2019

I would like to know when I get into my account I get a message telling me I have unauthorized access and to make an option of finishing up an application or make a payment. Does that mean my account is locked or blocked? I have been trying for 2 months. I got one thing taken care of but...

Massachusetts Health Connector / still being charged after cancellation

sscampbell12 on Jan 23, 2019

I recently put my wife on my health insurance. I called health connector to cancel our insurance. I spoke with someone on the 28th of December 2018 about the cancellation and everything was fine. The person even said they was going to refund the charge that was taken on the 24 of December...

Ambetter / health plan

Beth Paul Jarzombek on Jan 23, 2019

I was helping my daughter look for an otolaryngologist. There were several doctors on the list but hardly any actually take ambetter. One ent group has fourteen doctors which are all on the list but the group itself does not take the plan. Ambetter is really sneaky about that, putting...

Yuchengco Group Of Companies [YGC] / family product elite

babyruth361 on Jan 22, 2019

I applied for a credit card to make my life easier in times of emergencies. INdeed, the RCBC Bankard was helpful when my son was brought to the emergency room. I am still paying the amount and i hope to pay them within six months. However, when the RCBC automatically charged the amount of...

MetLife / Metropolitan Life Insurance Company [MLIC] / life insurance policy

dealcs7 on Jan 18, 2019

My great grandmother purchased a life insurance policy on my father at his birth (3/21/1936). He unfortunately passed away in Sept 2018. When I called MetLife regarding the policy, I was told it was indeed an ‘active policy'! They informed me that due to the unusual age of said policy, it...

Aflac / disability insurance - broker

Crystal Stoneman on Jan 18, 2019

Hello, I started with my company in October 2017 where we are immediately given disability. I have been reaching out to William Verbrugge since my hire date and he has not been able to complete the process for me. Each time he requires we have a phone call in which he never makes it to or...