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Internet Providers Complaints

Philippine Long Distance Telephone [PLDT] / unauthorized renewal of contract

Salus Tiedra on Feb 17, 2019

Philippine Long Distance Telephone [PLDT]Hi PLDT, I am Salustiano H. Tiedra a consumer of PLDT Home DSL, Plan 1299 for 2yrs already with phone no. [protected] and account number [protected], would like to let you know that i am a very dissatisfied customer. I started my service with you last February 2017. There has been a...

Ooredoo / data line

Shahul HR on Feb 17, 2019

Dear Sir, I was holding a post paid data line [protected] in Kuwait.The Contract expired by July 2018. Somebody from Customer care called me and asked me to renew. I said I dont want to renew, instead I want to cancel.They closed the line. I went to Abu Haleefa Ooredoo Branch in July 2018...

Neotel / lte termination by force

Alokgkp on Feb 13, 2019

Neotel account r000822086 Good day, Below are the payment auto debited to neotel from out bank account, you can see in oct 2018 payment was deducted on 1st oct for oct and on 31st oct 2018 for november'18. Why these people are lying and look like they are not reliable person, please...

Optimum / piss poor customer service from foreigners...

Optomium sucks on Feb 12, 2019

Tried calling c/s several times and I always ask where they are located. They always refuse to tell. I want to talk to some one in the usa, not manila!!! Every time I ask to talk to someone in the usa they tell me that can't be done. I ask to talk to a supervisior they tell me none i...

SingTel / Singapore Telecommunications / broadband


Dear Sir I understand from Singtel staff in my telecon today 9 Feb that the Singtel system shows that I have acknowledged the T and C and my BroadBand contract is now fixed. Let me explain the sequence of events: on 6 Feb during my telecon with singtel I was told that there is a offer for...

Windstream Communications / internet

Mintyfresh on Feb 7, 2019

I have had Windstream internet service since 1995 in the same location. The absolute only reason I have been a Windstream customer for this long is because I have no other option in my area. Windstreams prices are high and I have never had good service. I lose my internet service multiple...

Suddenlink Communications / internet and cable customer service

Tandc Pineapple on Feb 6, 2019

Have tried for a week to get a hold of technical support and left to hold for 45 minutes and hung up on. Once got through and gave them my phone number just for them to hang up on me. Had been without one of my boxes working in my house for a week. This is not the first time for this to...

CenturyLink / after the first year of my 2 year guarantee the price went up

seadooin on Feb 4, 2019

After 2 months of getting the original quoted price to where it should be I was paying $138.88 a month. Now I have been paying $161.09 for the last 4 months or after the first 12 months of my 2 year price guarantee contract. I called a few times and was told it is because of a customer...

Optimum / payment taken for services not rendered. unethical behaviour

Kamani Porter on Feb 3, 2019

I signed up for Optimum Service. My credit card was charged to signup for service on a Thursday. An appointment was scheduled to install on Sunday. When it came time for my appointment I was told that they needed the code to the gate which was given during the sign up along with two phone...

Cogeco / cable channels

melvin legacy on Feb 2, 2019

upgraded to the Hollywood pkg. for six dollars a month then I lost the movie encore channels 785-786 was told of change took effect nov1 2018 if I wanted it back on it would cost 4 dollars per mth. when I talked to a technician at cogeco. he told me I should have been grandfathered in...

Suddenlink Communications / raising rates without a better service

Me Wv on Jan 31, 2019

I've contacted Suddenlink about my bill creeping up on a regular basis. I've been a loyal customer for some years now; however, better rates are given to new customers only. Existing customers get the pleasure of having to police their billing statement as rates increase and random fee...

Inmotionhosting / website hacking on wordpress

JasonBanks on Jan 30, 2019

Bought domain registration and hosting wordpress hosting 2018. 6 months later, inmotionhosting send an email saying my sites were hacked. They recommended I talk to Securi which just so happened to be their newly added Security partner. Very suspicious, now that Inmotionhosting provide...

Optimum / television

Robert21435 on Jan 29, 2019

The programming on Optimum is outrageous. The same program on the same channel runs continuously all day and often all night. Then you have a program that runs all day and sometimes all night on many different channels. The amount of channels you think you have you don't, because the same...

Mediacom Communications / / internet

Michael McGee on Jan 29, 2019

My internet goes in and out about 15+ times per HOUR, meaning anything that requires a dedicated connection is impossible. They have by far the worst Customer Service Representatives known to the corporate world, and their technicians could not be any more useless. They only provide their...

Cox Communications / driver

Nicole Oeser on Jan 28, 2019

At about 3:15pm in Peoria AZ one of your drivers almost hit me twice on lake pleasant parkway and west wing. He was running 70 in a 50 where he almost hit me the first time passing me because he drifted into my lane, blatantly ran through a red light and was doing well over the speed limit...

Philippine Long Distance Telephone [PLDT] / internet and phone

Fritzie Paduada on Jan 28, 2019

I have been a subscriber since March of 2016, with account #[protected]. My connection has been problematic for almost 3 years now. I have submitted many complaints and written emails to PLDT but reply nor call has been made by PLDT. I have been in contact with NTC several times and been...

Suddenlink Communications / customer service

elric8513 on Jan 24, 2019

On January 24 2019 I tried to call into suddenlink to see if we will ever get upgraded to their advertised internet speeds. We are still on the 30 MB download service which is the speed the original owners that sold out to suddenlink had. Several time we have been promised upgrades to at...

Cox Communications / internet services

Darrin Duhamel on Jan 24, 2019

Like many, I am looking to unplug from regular cable tv services and just go hulu. When I attempt online to solicit a quote for just the internet services (no check box in tv, phone or home security and automation; in fact each of these services is greyed out) I am quoted $99.99 for Cox...

Ooredoo / technical services are very unprofessional

Khitz on Jan 24, 2019

I have scheduled our installation at 4-6pm at their Lulu Branch D-Ring. I received an SMS Confirmation that they will install, 12-4pm. Changed the scheduled by Call center but same schedule sent. I confirmed 12-4pm but technician is not available. Technican is very unprofessional and hang...

Comcast / Xfinity / billing/breach of contract

Raju59 on Jan 23, 2019

I have been a customer with them last 5 years for internet/tv and each time i negotiate a new contract it starts at that price and each month they keep raising price and these shameless poeple have a nerve to say that they do not have to abide by the contract!!! for exampe i started with 11o$...