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Mobile/Cellular Service Providers Complaints

T-Mobile USA / unethical behaviour (bait & switch) not keeping promises

Tariq Riaz on Feb 15, 2019

Switched to T-Mobile on Feb 6 2019. We had two of our own new phones and needed 2 more phones for kids. Saw a promo for iPhone 6s for $350 with $190 cash back. The store rep in Chantilly VA said oh I can get you the phones and ship it you free of charge. Give me the phone numbers that you...

Edgars Fashion / Edcon / Fraudulent Data and airtime bill handed over to debt collectors

Mahube makuse on Feb 15, 2019

Good day, Please note ref: EDRF [protected]. My account number [protected]. From December 2018 I've been calling RMCS to refund the fraudulent data&airtime bill the Edcon has handed over to VVM debt collectors. Ive been put on the ICT as bad payer cause of this account which I...

Cell C / illegal disconnection, appalling customer service

Tomatzzz on Feb 15, 2019

Cell CCell C did not send me any invoice since Dec 2018 and I have received your phone call today asking me if i am aware that i am in arrears, I then said i have made payment in Dec for R1260, which i have sent you proof of payment from Investec directly. In addition, I further paid another...

Orange ES / missinformed re phone/broadband package

Janlainey on Feb 14, 2019

Having been told by the sale rep that the total cost would be 51.95 for home phone, broadband and mobile and this included 100 min free calls in Europe. I asked her twice if the total each month would only be 51.95 euro she explicitly state yes. When my first bill arrived it was 63 euro so I...

SingTel / Singapore Telecommunications / mobile billing

Michael Stanley-Baker on Feb 13, 2019

I wrote by email and by your in-phone app service twice to complain that you have switched my service and billed me exorbitantly and unfairly since January. However, once I got through the total-waste-of-time online chatbot, it took 7 hours before someone responded on the chat server, when...

Telkom SOC / telkom data package

Matshepo Moeng on Feb 13, 2019

Please assist pertaining this product that was sold to me last year in September. I was contacted Mndo Telkom and signoff a R29 contract with a free SIM. Now the first debit came out on the 8th Sept 2017 which i don't know why as i don't get paid and got charged banking fees. Then they...

SafeLink Wireless / I need a replacement safelink phone

Connie R. Williamson on Feb 12, 2019

February 12, 2019 after months of issues with my phone I finally called and got the run around I always get when calling, which is why I put it off for so long. My phones speaker is barely audible, I have to use speaker phone to hear a conversation. I cannot hear it ring, or if I do I only...

Afrihost / fibre

yaseera khan on Feb 9, 2019

To Whom it may concern at Afrihost My Husband took out the Fibre special in January 2019 for R 649 incl installation that expired on the 31 January 2019. this is for the 10mbp. upon deciding to go with Afrihost, we have been getting quote on Fibre, for some odd reason a service provider...

Vodafone India / network issue

singhalok292 on Feb 7, 2019

Dear sir/mam I found network problam, last one year, in this area plz solve your network issue (singnal not available), a lot of vodafone customer base availble here most of villages of this area faces network issue mobile signal not available (mobile tower available but service is not...

Maple Call Inc / unauthorized use of personal information

Ypop on Feb 4, 2019

Hi! My previous long distance provider was necc telecom. Ca. I have never been a customer of maple call inc.. I never had an agreement with maple call inc. Jan 31st, 2019 I received invoice from maple call inc. For $87. Payment due date feb 2nd, 2019!!! No one informed me that necc...

SafeLink Wireless / textbook case on poor customer service!

Staa on Feb 4, 2019

Safelink wireless is definitely a textbook case on poor customer service! This so-called company has no intention in providing or improving customer service. You will be connected to some clown in the philippines if you can possibly get threw the endless maze of their phone system without...

Etisalat / mobile services

Vidhya Sri on Feb 3, 2019

I had a mobile handset & Sim card plan for 24 months contract, i was regular almost 1 year & after that i was paying 50% of the dues every month, suddenly i had received a message, mail & call saying your contract has been closed & you have to pay so much money including the exit...

Cellphone Airtime Subscription-Rmcs / cellphone airtime subscription

gumbatha on Feb 1, 2019

I did not agree in joining any rewards and never confirmed any agreement, next thing i am being charged R78 and R49 on my account and I keep getting sms that my account is overdue and need to pay, someone called me on behalf of Edgars of which I clearly stated that im not interested and...

FIDO / prepaid service

Ed2003 on Jan 31, 2019

I just changed my prepaid service provider from Fido. I had around $18 dollars in my account when I transferred to another provider. Fido tells me they cannot credit my charge card because that is the way it is. I guess the small print must have said that somewhere. So the agent I talked...

T-Mobile USA / text messaging

HSD on Jan 31, 2019

SMS Not Sending. After over 10 years with T-Mobile it may be time to switch carriers. After 10+ hours on the phone with tech support via phone calls and chatting nobody is still receiving my text messages even though they say sent. After hours, tech support said it was my phone after...

Cell C / fibre to the home - sales team provides false information to close the deal

J_M_S on Jan 31, 2019

I called Cell C in October to enquire about their Fibre to the Home deal. I was informed by the Salesman that there was an Unlimited offer which entailed the first 3 months for free. I asked the Salesman to send me an email to confirm this offering which he did. I was also asked to pay an...

Sprint / sprint business practice

Irina Hall on Jan 30, 2019

We were using sprint as a cell phone provider for 18 month and were very unhappy with both coverage and customer service. We had 5 lines unlimited everything with phones provided by sprint. After our "promotion" suddenly ended one year earlier than promised and bill jumped up $60, we...

Celcom / refund status

Fairuz Yusoff on Jan 28, 2019

Dear CELCOM/Axiata to the whom it may concern. Celcom is very good in driving me crazy just to get my problem fully resolved. With numerous calls and complaints made to its Care Line, it just like pouring water in the sand, almost nothing happen. My report on [protected] the case still...

Crowdfinch Cybernetics Private Limited Jaipur / mobile recharge api

Sakthivivek on Jan 27, 2019

Please Beware of this Company. I pay 5000 on 11th aug 2018 and they said api is free. They provide service on 27th sep 2018.I am Doing Recharge business Upto jan 2nd with Lot of Complaints.Suddenly they stop his service and i am facing lot of problems with my retailers.All his mobile...

Total Wireless / I am submitting a complaint because my phone services was cut off today without any warning and with no apparent reason.

Jo Anne Sheffield on Jan 26, 2019

We have been doing business with Total Wireless for over a year and have four lines for our family. Shortly after we started with Total Wireless through Walmart services, we received a text stating that our monthly bill of $100 per month would be reduced by $5.00 if we allowed automatic...