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Photo Services Complaints

Ian Gen Hall / breaks contracts

Theo Lewis on Feb 15, 2019

Ian Gen HallIan Hall signed a contract with the company I work for acknowledging that our turn around time was approximate. We were three days late on delivery and he went straight to the reviews platforms to leave a scathing review rather then check with us and talk about it. It got so bad that when...

Gap Studios / $800 gift voucher/lack of clarity on pricing options

Muntasir on Feb 11, 2019

My wife and I ended up having a bitter experience at the Gap Studio (on 9 January 2019), instead of a pleasant one. We received a "$800 gift voucher"and decided to experience something different - to have our family picture taken by professionals in Australia. Our initial experience wa... / copyrighted infringement - stolen photos appear on website/video

Julie Artist on Feb 10, 2019

Photos stolen by john golfis in 2006 when he operated ios fine art llc and gamut control llc are currently published to artistic transfer, llc website and youtube video Stolen photo #1 appears prominently on this webpage of a couple getting...

Portrait Innovations / the final package of prints.

Patricia Pyle on Jan 31, 2019

The prints of our skin are pink. I also ask for venitting on the group picture and did not get it. Even if it was cropped it would have looked better. Got a second pose in black and white that was venitted but was not done well. The studio did not have heat but we made the appointment...

Lifetouch / employee?!?!

L M Wood on Jan 30, 2019

In my opinion there is so much shadiness going on with this company that I am quite surprised that they are allowed to be in business. I was hired and when I asked about health insurance, I was told they would get back to me after the hire. After several phone calls back and forth, I wa...

Artistic Transfer, LLC / "patented" image capture system claimed by owner/founder lillian francis powell

SammyS on Jan 28, 2019

Lillian francis powell advertises on website that she is the "owner" and "founder" and "president and director of operations" of artistic transfer, llc and the company owns "patented" image capture technology ans publishes a link to...

Braidyn Looper Wedding Photography Sheridan Wyoming / photography

cardgamer on Jan 27, 2019

Braidyn Looper Wedding Photography Sheridan WyomingOn August 10th, 2018 Braidyn Looper Photography agreed to photograph inventory for an online store. A few weeks had passed and still no photographs. I kept getting responses such as " I will get them emailed next week" or "i'm going on a trip". Sometime in January 2019, I seen Braidyn at...

Bestcanvas / canvas wraps come back too bright.

Terry Ip on Jan 17, 2019

I received my order#US2A60000065116 from you yesterday. They are one 24x30in and a 20x30in canvas wrap prints. They were too bright. At least one stop brighter than it should look. I called the customer service number, it keeps on ringing forever and no one answer the call. I want to have...

SnapFish / deleting photos and projects


Contrary to what is promised on the snapfish site - they do not "store" your photos or projects. In the FAQ section - it states that it offers "unlimited storage". However, arbitrary deletion of both uploaded photos and created projects is commonplace (Even for customers that order on a...

Lifetouch / poor quality product

Daniel1959 on Jan 10, 2019

We were photographed by lifetouch for our church directory and opted to buy portraits as part of this experience. Unfortunately, our original prints were overcropped, either cutting the tops of our heads or cropping so tightly that our heads were cut off when the pictures were put in the...

CanvasOnSale / canvas prints

Swizzwish on Jan 10, 2019

I ordered 2 prints with frames and had them delivered as a gift. They arrived without frames. I called the phone number and they told me I had to submit a email with photos of what I received. I have done this 3 times and still not response from the company. I have called everyday and...

Portrait Innovations / hardcover book

Alesha Belfield on Jan 9, 2019

I took some family portraits back on December 9, 2018. The package included a hardcover book and a canvas. I was told that the canvas and book would be in on the December 21, 2018. I went in that day to pick up my both my item only to be told my book wasn't in. It was my last day in the...

GrooveBook / my money is taken out my account and no pictures

Mary H Dominguez on Jan 8, 2019

Hello my name is Mary Helen Dominguez and this is about the 3rd time this happens to me . I have an account with you on my cell phone. I picked all my photos so you can send me my book and again you took money out of my account and no again no photo album send to me. I have tried over and...

Lifetouch / no photos arrived. called twice now.

Becky Bishop on Jan 2, 2019

Ordered for two children. One arrived, the other never arrived. Called 2 months ago as told to call in a few weeks if the other order did not arrive. I called 4 weeks later and now I'm told they will resend and order will arrive in 4 to 6 weeks. I asked, considering we did not get our...

Shutterstock / shutterstock auto renewal plan is on. you may not realize that!!

Stanley Chan on Jan 2, 2019

We have the same problem. Shutterstock's has the auto renewal button checked, and this year Shutterstock just took US$49 from my credit card without noticing me. So, be cautious, even if you make a one-time purchase. I did not see / notice the default button last year. I called the credit...

Lifetouch / understaffed at this location!

Taylor2332 on Jan 1, 2019

Hello my husband and I where scheduled an appointment Friday Dec 28 at the PTC Hampton Va location. I'm not much of a complainer but I wanted to take the time to share how this poor sweet young man was truly giving everything his all but it was amazing that the young man was handling...

CanvasOnSale / magic cup & canvas order

Debi Mustard on Dec 31, 2018

CanvasOnSaleI ordered 2 magic cups for a Christmas present. First, when receiving the box, I could hear it was all broken into pieces. Not even magic cups, just normal white ones. I took pictures and sent an email immediately as they instruct on their phone message. Called everyday since I received...

Printerpix / website/vouchers

Charlie Mullett on Dec 21, 2018

Complicated and Deceitful Website I recently tried to redeem a voucher from Groupon here. After selecting the calendar I wanted, when placing the order I ended up buying a voucher for 5 calendars instead of using a voucher for 5 calendars. 10 days later when querying why the order - for my...

Groupon / deal on 16x12 canvas, ord # [protected]

Cheryl Pilger Sardina on Dec 20, 2018

I've tried to track the order and it always says not found. The payment of $92.90 was taken out of my account on 12/10 by BestCanvas Inc as this was my first Groupon and didnt know how to do it correctly. So honestly there are 2 issues! How do I process the order I already asked and...

SnapFish / purchase delivered to incorrect address, ignored by snapfish

Emily__123 on Dec 19, 2018

I ordered a photobook from Snapfish and it was delivered to a completely different address. I entered 14 Queen St, and the item was delivered to 14 Clyde St and signed for by a resident at that address (complete stranger). On my order confirmation the delivery address is 14 Queen St, so I...