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Tobacco Products Complaints

Imperial Tobacco Australia / jps tobacco

Da
David fisher85 on Feb 16, 2019

I have been a consistant customer for years now but i am getting sick and tired of purchasing your tobacco only to find that its filled with lots of barky peices in every single pouch!! At first i wasnt to fussed as these things happen but now this is an every pouch occurance and i have...

Imperial Tobacco Australia / jps tobacco 25g pouch

Ka
Kate Sohl on Feb 14, 2019

Imperial Tobacco AustraliaI have been smoking JPS for a couple of years now and the last year it has become dry lots of bark looking bits all through it, I don't usually make complaints but the last 25g pouch of tobacco I purchased was extra dry and very harsh. When I have a smoke my throat will burn and one...

Marlboro / marlboro black

Ci
CindyDB93 on Feb 13, 2019

Every since the "new design" came out with the seal on top, the cigarettes taste awful and just not the same. I smoke blacks for a reason. If not corrected, Marlboro is going to loose all their buyers. I am done with this brand. Its been weeks and I cant do it anymore. The new ones are...

Altria Group / bond street blue cigarettes

Rh
Rhys Kelly on Feb 12, 2019

I find this completely unacceptable. I work hard for my money, and cigarettes are not cheap!! I bought a 40 pack of bond street blues, and there was only 39 cigarettes in there, and a gap where a cigarette should be. I bought them from the 24 hour woolworths at skygate. I would like thi...

Marlboro / menthol black 100s

Ka
Kassie88 on Feb 6, 2019

I buy 2-3 packs of marlboro menthol blackl 100s daily ive noticed if they have the stamp on it it is NOT menthol blacks it has green writting with the rings i think they are menthol lights gave me an instant head ache ive wasted alot of money on these its getting very hard to find these...

Imperial Tobacco Australia / parker and simpson blue + firm touch filter

Ta
Tan B on Feb 7, 2019

Imperial Tobacco AustraliaThe first packet of Parker and Simpson blue was found to have not properly wrapped cigarettes, the paper was rolled around the tobacco crooked and therefore the filters where not on properly, at least ten smokes in smokeable. The second packet of the same brand and colour had no glue...

Imperial Tobacco Australia / jps superkings menthol

Ka
Kareena Roig on Feb 5, 2019

Have purchased a packet of JPS Superkings Menthol from coles to find tobacco falling out of them. Lit up one that was half empty which nearly lit hair on fire with it being most paper lighting. Not normally a complainer but this is the 3rd packet over past few months that has had a...

Marlboro / marlboro black 100's

He
Heather Caserta on Feb 4, 2019

My husband and I both smoke Marlboro Black 100's. We purchase 4 packs every day! The last 2 1/2 weeks the cigarettes in the box are NOT blacks. They are red 100's. With two gold lines on filter. Very disappointed as we are spending quite a bit of money each day and not getting the product...

Camel / camel menthol packaging

Me
Megan Richardson on Feb 4, 2019

Recently Camel changed a lot about the packaging of their cigarettes, mainly the menthols. i smoke what used to be the green camel menthols and since the packaging has been changed pretty much all the menthols have the same 3 colors and its hard for the gas station clerk and even myself...

Imperial Tobacco Australia / jps tobacco blue

Ky
Kylie 1983 on Feb 4, 2019

I've been smoking jps tobacco for quite some time I don't normally complain but this is just getting beyond a joke the tobacco is normally good tobacco but the last month it has been very dry and clumps of bark that you just can't smoke and when you have open the tobacco it normally would...

Camel / camel menthol

Da
Dariane Damron on Feb 4, 2019

This was the email I just sent to Camel "I would like to take some time to quickly tell your company how much I absolutely HATE your new Camel Menthol packaging. The old saying"don't fix something that isn't broke"comes to mind. Ever since the new packaging came out, ATLEAST 10 times now...

Marlboro / marlboro menthol blacks

As
Ashlee Kay Lewis on Feb 4, 2019

I have been smoking Marlboro Menthol Blacks for 7 years now. I have occasionally smoked other cigs and none compare to the taste of the blacks. For the past few weeks my boyfriend and I have been getting regular menthols in our menthol black packs and it's very disappointing seeing as they...

Imperial Tobacco Australia / horizon long

Ja
Jacqueline Coull on Feb 4, 2019

Imperial Tobacco AustraliaThis is the 3rd packet of cigs that the filter has been ripped and lost most of the tobacco. This experience has proven to be costly and annoying due to the extreme costs already, you certainly don't expect a damaged product at full price. Contact details below Jacqueline Coull 49 Graham...

Marlboro / marlboro black menthol 100's

Sh
Shoaf87 on Feb 3, 2019

Packs with the new points codes smoke and taste like a light menthol cigarette. I called customer service and they explained that they changed the filters, the lettering font and color as well as adding 2 golden rings on the filter. I was assured that they did not change the blend. I don't...

Marlboro / menthol black 100’s

Ch
ChelseyStubbs on Feb 3, 2019

Why have I bought 2 packs of cigarettes this week, expecting them to be Marlboro black menthol 100's as the pack says, only to open them up and find regular Marlboro menthols inside?!?! Very disappointed! What are you going to do about this??? I buy 1-2 packs per day, and think the regular...

Marlboro / black menthol 100

Ma
Malboroplease on Feb 3, 2019

Bought a carton cuz I love the black menthol it's not to much but just perfect amount of menthol but the carton had malboro menthol cigs in all of the packs I am very dissatisfied and would like a refund seeing as cartons are not cheap nowadays my family was very dissatisfied seeing...

Marlboro / marlboro blacks menthol 100’s

In
India14322 on Feb 2, 2019

I've been smoking these cigs for a long time and about 6 months now the cigs are very off leaving a horrible after taste of staleness and major headaches. Some have 2 gold rings around the filter some have 1 some have none. The Marlboro print is off as well some are very little some are...

Camel / camel crush silvers/new packing the worst

Fo
FoxxyLemons on Feb 2, 2019

So I just bought two packs of cigarettes, in a hurry, due the the line building behind me at the gas station. The cashier had a hard time figuring out the crush packs after I stated clearly what I came in for...and the packs I'm holding are "Menthol" not "Menthol Silver". I asked for Camel...

Philip Morris USA / cigarettes

My
Mykelv on Feb 2, 2019

I smoke marlboro black menthol 100's, i bought a pack today in Ypsilanti Mi and when i opened them up i found marlboro green 100's inside see image below. I cant smoke them because they are too strong for my lungs, now i have to buy another pack and im out the $7.22 that i spent on thi...

Camel / menthol/menthol silver packaging

Ai
Aimee Schmaling on Feb 1, 2019

I can NOT TELL YOU how INFURIATING your new packaging is. if I have to open up one more pack and find WHITE MENTHOL SILVERS when I ASKED FOR MENTHOL FULL FLAVOR I am gonna lose my mind. NOONE CAN KEEP THESE PACKAGES STRAIGHT. NOT CUSTOMERS OR EMPLOYEES. AND GOD FORBID I HAD A CASUAL...