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Vacuum Cleaners Complaints

Filter Queen / complaint

Micah Lee on Feb 11, 2019

It's a horrible company with atrocious customer service. They took advantage of my elderly immigrant parents, especially the fact that they couldn't speak english as the past two years, the vacuum needed to be fixed four times and trying to get in contact with customer...

Rainbow System / return policy and the pot of gold program

Cynthiaharris44 on Feb 10, 2019

To whom it may concern, I purchased a rainbow on February 3rd 2019. I feel as though I was giving false information as to the pot of gold program. I was told that the company was very punctual they would be on time and if my demonstration was canceled on their behalf it would still count...

Kogan Australia / robotic vacuum

Sharon K12 on Feb 8, 2019

I purchased robotic vacuum received mid December 2018. However, on 25/1/19 the robotic vacuum started acting erratically tried all troubleshooting. On 30/1/19 Kogan requested video footage which I promptly provided on same day. It is now the 8/2/19 and after numerous attempts to get a...

Gohar V. Panajyan, MPH, child-onset schizophrenia, fired from Quality Assurance Division, Ministry of Health of Armenia / schizophrenic gohar v. panajyan

MarinaNoble WatertownMA on Feb 5, 2019

Gohar V. Panajyan, MPH, child-onset schizophrenia, fired from Quality Assurance Division, Ministry of Health of ArmeniaIn October 2018, the Ministry of Health of Armenia was attacked again by the scam emails of Watertown/MA resident Marina Noble (former Marine Mkhitaryan, illegally stayed in the USA shoplifter). This time, it did work. Marina Noble achieved her nefarious goal as she did years ago, when she...

Shark Vacuum / shark uv795 vacuum

Kim Carey on Jan 29, 2019

I purchased a Shark vacuum a year and a half ago. The rollerbar/brushbar bristles have all worn down but Shark does not sell the replacement bar for this particular model. They sell multiple other brushbar replacements for different models, just not this model. Given Costco's generally...

Kogan Australia / kogan ultimate robort vacuum

Thanh N Nguyen on Jan 25, 2019

Purchased and received this product in Mar 2018. After almost 8 months working well, the charger station has now no power. In last 7 weeks, I have been trying to contact Kogan via phone and online for support in warranty process but no luck. Please help??? Dispatch Date 21 Mar 2018 Invoice...

Think Vacuums / paying for returns while item is still under warranty

michelle welch on Jan 16, 2019

I made a purchase of a champion central vac electric attachment kit in aug 2018. I was talked into spending more money than I wanted (over $500) but that is my bad. Today jan 16, 2019 the power head stopped working. With some trouble shooting we figured out the overload reset protection...

LG Electronics / vacuum cleaner model vi-3870hts

shapour boroumandfar on Jan 16, 2019

hello I correspond with you from Iran. I bought a vacuum cleaner model VI-3870HTS from your products in March last year, which unfortunately failed and broken its handle after a few days (Hose Assembly, Flexible) without any res . I went to your after sales service representative in AHWAZ city...

Costway / steam mop

Jack Rushen on Jan 11, 2019

I received my steam mop and set it up. However, the white pad keeps coming off. There is a triangular piece of plastic that I tried to put on, but that only makes a scratching sound across the floor. The instructions aren't clear enough. How do you get that pad to stay on? The unit wa...

Bed Bath & Beyond / staff/product

Terrence Crowley on Jan 5, 2019

Yesterday we had a gut wrenching punitive experience at BB&B after all the stuff we bought from you here is the worst. Bissell Bolt Plus. The cashier told us to go pick out another one and bring it to her then she went to another department. We asked another cashier to help us and he...

Shopee / automatic smart robot vacuum

Errol Tayab on Dec 14, 2018

I ordered an Automatic Smart Robot Vacuum Cleaner with an original price of 1302 with sale price down to 349 through the Shopee platform.I dont have so much expectations on the item since it is made in China and it was cheap for the price but I really lived for the product description...

Emax / / bissell vacuum

iwhish on Dec 13, 2018

Back on February 9rh, 2018 I bought a Bissell vacuum from your store in MCC, on March 23th, 2018 I had to send it back for a repair, the back filter keeps coming off every time I use the vacuum. I was given a defective product but your store refused to admit it. They fixed it or so they said...

Wish, Home, / black robotic robot vacuum

Shirley Willison on Dec 10, 2018

Ordered this vacuum in November of 2018, it doesn't move on carpet. Trying to return it, Wish/ Home does not have any customer service. They won't call me and every complaint I try to send them comes back with password update. I was not requesting a password update. They keep telling me to...

Rainbow System / the carpet shampooer

mike lowe on Dec 3, 2018

The unit worked when it was displayed. We then had a problem with it not turning on at all. We called the sales rep. and he came and picked it up. got it back 3 weeks later with the same problem, then made 2 additional calls about it not working. So approximately 4 weeks after the first...

Black & Decker / vacuum cua525bha-xe

Ceciliay on Nov 28, 2018

Thought there was a missing piece in the box (Item 16) in the manual. Brought the item back to the good guys for a refund or store credit. The sales people there (At least 3 or them) had to scour through the manual to refer it to a super fine print in the appendix to show this particular...

Dyson Canada / v10 absolute

Anuzgoel on Nov 19, 2018

I had purchased V10 Absolute from Dyson Canada for CAD 799/-. It started giving us trouble after 2-3 months and would not function for a few days and than would start running again. I complained about this to the customer service in Canada. They told me that they are sending an empty box...

Dyson / dyson v6 hepa

Bob Goldberg on Nov 16, 2018

DYSON V6 HEPA-DEFECTIVE PRODuCT For years, in order to sweep the kitchen floor periodically, we had a Dirt Devil. The cost was around $40.00 and they lasted a couple of years. When our last Dirt Devil ceased to function we went to the Dyson website and purchased a v6 hepa. The initial unit...

Samsung Electronics / samsung refrigerator

chuck butler on Nov 10, 2018

8 different ticket numbers, numerous calls and 4 repairman visits and my refrigerator is still not working right. keep hopping thru Samsung customer service hoops, ie, receipts (complete) and getting the run around. Been going on since repair attempt #1 on September 20, 2018. This i...

Rainbow System / rainbow demo fraud

Brandice89g on Nov 10, 2018

I won a free air purifier when they delivered it they did a demo for ths rainbow system and i said i couldnt afford it ..the rep said all i needed to do was get 12 couples to do demos and thats it and my first payment wouldnt be due till 45 days ..well 2 weeks later and a payment wa...

Fingerhut / ord0092587343 return

EReyes94 on Nov 9, 2018

Hoover WindTunnel Pet Upright Vacuum and Hoover Power Scrub Elite Multi-Floor Pet Carpet Cleaner - FH50256PC On 10/6/2018 I ordered the above items and request for them to be shipped to chicago by mistake, I immediately called back and changed the shipping address to ship to Georgia. Unfortunately I...