Certified Homecare Consulting
Reviews and Complaints

Great company and staff. We have used them for licensing, policies, and training. We hope to do more with certified after the next training. We do marketing with them as well.

Thank you so much to Marcus, Ali, Steve, and Katia for all of your help and guidance. There is no way we would have achieved accrediatation without you.

Certified HomeCare Consulting was a truly disappointing company to collaborate with. Their primary concern seemed to be our finances. Once they received our payment, the quality of their services plummeted, and communication with their office became a challenge. Whenever I attempted to contact a particular employee, she was invariably absent. Her recurring excuse was that she had recently lost a family member, a claim she made with alarming frequency. Throughout the year we engaged with them, she purported to have lost her mother on multiple occasions. Her fabrications were so frequent that she struggled to maintain consistency in her stories. Monthly, she would inform my team of a family loss to justify her absences. Her demeanor was consistently negative. Inquiries regarding our licensing were met with ignorance or rudeness, and it seemed as if she was bothered by our partnership. Despite my team's unwavering politeness and the substantial fee of $10,000 we paid for our license, she was conspicuously absent on the crucial day of our company's licensing. Our calls and voicemails went unanswered, and to this day, she has not responded. I suspect she is unaware that our company initially failed to obtain the license. We had to arrange a new survey and ultimately secured our license independently. Our investment in their services was futile. I would advise against doing business with CHCC unless you are prepared to part with your money for no return. Initially, they may seem amiable and professional, but once payment is made, the troubles begin. Their customer service is abysmal. It's wiser to save your money and look elsewhere for business support.

Certified HomeCare Consulting was a guiding light to us during the initial Covid public health emergency and continue today. Updated infection and new pandemic specific policies required by federal mandate were explained in detail and delivered timely with each revision to ensure we stayed in compliance. Thanks especially to Derek !

CHC was there for me every step of my process. I received a ton of information that I wouldn't have understood without the help of Certified. I suggest making this the company for all your consulting needs.

Thank you, all staff for all you do for my company, I truly appreciate you all.

I paid Certified Homecare Consulting (CHC) a lot of money to help me start a home healthcare business and also lead and guide me through a successful accreditation with an accrediting company. I chose this company (CHC) because they boast on their website that they know what it takes to start a home healthcare business from ground up. Unfortunately, the consulting company knowledge of home healthcare business, private duty is not very good as they made a lot of mistakes during my business, LLC creation that included state and city regulation for home healthcare companies in Georgia. I was told at the beginning that I could accept Medicare clients, hire physical therapist and occupational therapists which I found out after they collected all of their money that my state rules and regulation does not permit home health, private duty agency to have those services. However, the brochures, website that they created for me still say that I can have those services and they are refusing to change it. The brochures are not usable and have to be trashed because of the incorrect information. Using this brochure along with the website will be deceitful. I paid the accreditation company $6000.00 plus for accreditation. I was not successful on the surveyor's visit and require another visit by the accreditation company and they are asking for another $6000.00 re-visit fee. I asked the consulting company (CHC) to help me cover the cost of the second visit as they did a poor job getting me ready for my first visit. They are refusing stating that they provided me with the documents to help me to be successful. I am asking CHC to cover the $6000.00 surveyor revisit fees and provide my agency with correct brochures and web site redesign that depicts correct agency's skill and services. It is very unfortunate that CHC is taking advantage of people during this hard economical time. CHC is taking people hard earned money and satisfying their own pockets.

The Certified team helped us get licensed and accredited in California. They even helped complete our plan of correction. Thank you to everyone at Certified homecare for their help - we couldnt have dont it without you.

I cannot thank Roxanne, Sue, and everyone else enough for helping us get our agency licensed. The training was fantastic too. We appreciate everything you did for us and look forward to starting our second agency with them soon.

The companies I am associated with have worked with Certified For more than two years and have been very impressed with the organization. Particularly in these challenging times. I would like to specifically thank the Team responsible for Mock Surveys and assistance with POCs. It helped significantly when surveyed. Additionally, the Policy Tean for providing Updates timely. Recently Derek assisted me with obtaining information quickly and was pleasant and professional. Thank you.

What would I do without CHC. You are so supportive, answer all my questions and make yourselves available to me whenever I need you! Katie is a wealth of knowledge and is able to explain policies so well. Thank you! I look forward to working with you for a very long time.

Certified Homecare Consulting help us get licensed and accredited with Medicare. Extremely knowledgeable, Wonderful people.

Great company, and Staff we have worked for years with them always so supportive, and very good communication. Highly recommended