Chrysler
Reviews and Complaints

My 2005 Chrysler Pacifica was deemed unsafe to drive due to excessive rust on the subframe / engine cradle. The engine is in danger of falling off car. Chrysler is aware of issue and has offered extended warranties ONLY to cars manufactured in Feb and Mar of 2004. Mine was manufactured in August so is not covered. The issue is identical to one known to exist, in the same model, made months earlier. Chrysler did not offer any means to identify the defective parts (to verify mine was not a defective unit that somehow was not properly tracked) As an entire 2 months of production "slipped through the cracks" i cannot see how they can with any certainty say all issues were resolved by my production date. i was told by Chrysler that assistance was available in some cases outside those production dates based on customer loyalty, but that my file showed i was not in that category. When asked if Chrysler values loyalty over customer safety i was simply told "based on my VIN there was no assistance available" I am working with a local dealer to see if there is ANYTHING they can do. i am not hopeful.

Bait & Switch tactics. Horrible customer service after purchasing an almost new car, i.e., Audi 2012 Pop 500 with less than 50 miles. On or about February 8, 2013, I received an e-mail from [protected]@cdjcustomersat.com The body of the e-mail stated, "Congratulations and thank you for buying your 2012 Fiat 500 from FIAT Of Burlingame. Fiat and FIAT Of Burlingame appreciate your purchase. It is important that we provide you with the best possible ownership experience. To help us do so, we invite you to complete our brief survey regarding your recent purchase experience. Your feedback is a valuable tool to help improve the experiences of our customers as well as guide future product development efforts. Your participation in the survey process is completely voluntary. Please complete the survey at https://survey.fiatcustomersat.com/ If you are prompted for a password, please enter the following: XXXXXX

Outside of purchasing a house, buying a car is one of the most expensive expenditures a person will make in his or her lifetime. While this is not true for everyone, I believe that to be the case for a majority of people. Put simply, I am over age 50 and this was the second new car I purchased in my lifetime. Having said that I firmly believe that the sale does not end once the customer pays and/or accepts the terms of the contract. Alternatively it does not end once the salesperson has his or her commission. In addition to entering into a six year contract with Audi/Chrysler, I also purchased their premium warranty coverage. In doing so my monthly payments increased nearly by nearly $100.

Prior to purchasing the car I visited the showroom five times. As I was firming up the terms and conditions to the purchase, I contacted my auto insurance company to drop coverage on my 2001 VW (liability only policy) to purchase full coverage on the Audi. Before doing so my adjuster asked for four photos of the car: front, back and right and left sides. My salesman said he would get the photos to my adjuster. It was not until I purchased the car and driven off the lot with it that my adjuster advised me she never received the photos. I was concerned that coverage on the car may not be in effect. The only reason I did not take the photos myself is because I do not have a camera. Besides the salesman told me he had taken the photos. Over the next four days I left repeated e-mail and voicemail messages, none of which was responded to.
Therefore, upon receipt of Mr. Betts' and Chrysler's customer satisfaction survey, I noted that I was displeased with the transaction and wanted to discuss the matter with someone ASAP. I can understand why my salesman never responded to my communications. Senior VP Doug Betts has refused to acknowledge my communications. Why bother sending a survey if you have no intention of acting upon it. Last, I provided Chrysler with the original e-mail from my adjuster in which she asked for the photos. I wanted them to know my comments are true.

Never again will I purchase from Chrysler and/or its affiliates.

3 weeks ago my 2007 Jeep Commander went in the shop for a starter. During the replacement of the starter, it was determined my front driveshaft was broken. Which is odd because it drove fine till it wouldn't start. I have been in a rental for 3 weeks because I am told there is a national backorder on my part. There is no ETA. Chrysler is refusing to help pay for my rental car saying I should have purchased their warranty, which was not an option at time of purchase. My warranty company said they may cover a portion of the rental after the car is fixed. I have paid $100 for rental so far, still owe $500 and counting! This is ridiculous. My payment is only $376, which I am also still paying. I guess the moral of the story is never buy a jeep. They do not appreciate their customers and cannot provide parts. I am beyond disgusted with Chrysler at this point. It's sad because I really like my car. How can I get hbem to be accountable for their inability to rectify this situation? ?

Between the mental anguish, the lies, the lost tags which are in my name, the alcohol consumption, the constant sexual harassment comments of a married man while there, I have had more then enough crap out of Tate Automotive.
I continued to give Tate a chance while trying to just find a vehicle I would be happy in for years. The icing on the cake was the new car manager lying to my face that he does not and has not made any money off of me and my purchases there. Also, the dealership taking my tags and saying they would turn them in and almost 2 months later I am flagged by the MVA for tags that I don't have. To find out the Dealership "lost" them. Then the Owner said it was being taken care of and a week later with Lost tags still registered to me I had to go to the MVA and take care of it, which Tate never called me back to tell me.

1. Harassment (verbal/violent) - used car salesman (verbal assault to me and my 21 year old daughter.

2. Discrimination - used car salesman (and being told they already knew he was treating woman like that) then fired him a month later for doing it again.

3. A vehicle not having some features in it after I purchased it and being told by the salesman that he just sells them to check in my manual.

4. Being cut by a razor blade being left in the car by the detail-er.

5. Lost tags and blame being put on me.

6. Alcohol being consumed on premises while I as a customer was still having paperwork done.

My biggest issue is I tried to keep coming back there and regardless whether I flipped cars every week, I am the one who took the loss on them not TATE, yet Tate is acting like all of this is my fault. All I wanted is to have my deal taken care of and the tags taken care of, not given excuses, "we're taking care of it", when it wasn't being handled correctly and I expect an owner of an establishment to be apologetic not short and rude while defending all the people screwing up.

I have a 2006 chrysler town and country 3.8 engine, that has experienced a connecting rod bearing failure due to debris inside the engine block. Chrysler has not issued a recall of any sort for this problem. The engine has less than 90, 000 miles. However, chrysler is recalling certain model year 2012 chrysler vehicles, including 200 and town and country models, dodge vehicles, including charger, durango, grand caravan and journey models and jeep grand cherokee vehicles manufactured from august 31, 2011, through september 13, 2011, that are equipped with 3.6l engines. These engines may experience connecting rod bearing failure due to debris inside the engine block.

Unless you are an employee of GM or Chrysler do not buy their products! Ever notice that asterisk nect to the prices in those dealer ads in the newspapers? That means you (a non-employee), it turns out, will pay $3000 to $7000 MORE than their employees pay for the same product in the mid price lines - even more if you get into bigger vehicles. Do you realize that these TARP'd union employees (and their companies) took YOUR tax money to get bailed out? Do you remember Ron Gettelfinger begging like a poodle for that TARP money for the UAW? And so now, they have the gall to jack up your price so YOU can pay for what turns out to be a good chunk of that employee's purchase. You;d have to be a complete fool to do that.

Just stick to the two "F's" : Ford or Foreign. (no employee pricing on fords that I can see). As we say around here "eff 'em"

I was working on changing a tire and could not take off the lug nuts. I went to use the standard issued lug wrench that came with the Chrysler 300 Touring when I bought the vehicle brand new in 2007. The lug wrench would not work, so I invested $15.00 and bought a universal lug wrench and none of the four sides would work. When I took this complaint to the Chrysler dealership in Fredericksburg, VA., I was told that the nuts were aluminum on the outside and from heat over a period of a few months to a few years the lug nuts can swell from the heat. I was told that I need to use a 22" mm socket and a 22 1/2" socket. This is frustrating just to take off the tire to change it out or replacing the outer tie rods or whatever. I feel that Chrysler should be responsible for putting on 20 brand new lug nuts at their expense not mine, so I can use what they gave me just to change a tire on the side of the road. Please get back to me or I will have to take other actions, which would not be favorable on Chrysler. Thank you for your time.

We purchased a vehicle from this company a month ago. As part of the financing they were to pay off the old car loan as part of the trade-in, and then add the difference to the new car loan. A month later, and they STILL have NOT paid off the old loan. In the meantime, they have the old vehicle, likely already at the wholesaler's, and continue to tell us that "there's no receipt" from the bank. This sounds like a company going under, but a company who's not shooting straight with their customers. What should have been a 3-day process, has been dragged into a month. Definitely would NOT recommend this dealership to anyone, no matter how nice the sales guys are.

We have to order a Computer Box for my Jeep Grand Cherokee during April. No Computer Box was available in South Africa and it had to be ordered from America. We were told that it will be available on 16 June 2012. Today when I phoned, they informed me first that it will be available on 16 July 2012 and then phoned me telling me that the date has changed to 14 August 2012. How on earth can they sell vehicles in South Africa if they do not have parts available in South Africa. Why do they not tell the clients that they do not have spares available when you buy the vehicle. At this stage I am paying for a vehicle that I do not have. Freddy Meyer

I took a Chrysler Crossfire to Locklear Chrysler in Tuscaloosa AL due to a key which was stuck in the ignition. Car would start but we could not get the key out. I lived in Birmingham my daughter lived in Tuscaloosa . The car was taken in afterhours and the service manager called me the next day and advise that the car needed a new key which had to be laser cut by the particular vin number by the manufacter/Chrysler. They told me it would be a few days Got the car the car back in a few days. This was in August 2011.
Daughter picked car up.seemed ok but the key would not unlock the doors of the car they didn't mention anything, daughter was using electric opener and ddi not notice this for a few nonths.. In April 2012 car would not start could key would not turn and steering wheel had locked. Had to have car towed to Hoover dealer for repair since all shops advised this was a dealer issue due key having to be laser cut. The hoover dealer called me after a few days and advised there was a problem. I went up there and found out the key i had purchased for $251.11 in 08/2011 did not match new parts and was totally different from the ed key that again had to be programed/ laser cut by cars individual vin by deale/manufacture. They told me it appeared they had got the key from a junk yard and switched the ignition switch key part to match
the wrong key. I contacted Locklear several times they were rude and acted like I was completely crazy I had them talk to the service manager in Hoover at Hendricks Chrysler and they still acted like It was not their fault. Locklear had also told me that all Chrysler parts had a 12 month warranty and my key was under warranty..They would not honor because it was not from the manufactuer it was a junk yard part.
Resulting in my car having the be repaired to the tune of $1200.00. The parts manage at Locklear Barry was very adamant they did nothing wrong and would not help..by honoring warranty or refunding the $251.11 I had paid for the bad key.The General manager Bart Irvine was rude and I felt like I was being drilled by a prosecuting attorney needless to say talked down to like I was a ###.
The bottom line is the company is horrible they take advantage of people, especially women..I would never go there for service or buy a car there...Beware Locklear Chrysler Dodge in Tuscaloosa Al...
Camille Earnest

I took my 2008 Dodge Ram 2500HD to Cunningham Chrysler, where I bought it new in 08. The exhaust manifold on the passenger side had rusted and was leaking and this was covered under warranty by Chrysler.
When I picked my truck up it was making a grinding or tapping noise when under load, upon investigating I found that the service dept. at Cunningham Chrysler of Edinboro had left both of my motor mounts loose and the noise was my fan hitting and breaking my fan shroud when motor would ### because the mounts were loose.
I talked to the service writer and then to the service manager and they both told me it wasn't their problem, their tech told them they did not loosen the motor mounts. I then showed them the Chrysler procedure that instructs the tech to loosen the motor mounts to in order to have the room to get the exhaust manifold out. They still said not their problem, I guess I am to believe that it is purely coincidental that BOTH of my motor mounts came loose right after a service appt. at Cunningham Chrysler of Edinboro ? I recommend that no one due business with this dealership, the service Dept. cannot be trusted.

This dealership sold me the wrong car. I traded in a Jeep Cherokee and told 2 sales people I need a vehicle that can pull a boat. Some sales women sold me a 4 cylinder dodge journey. We asked her twice are you sure a 4 cyl. can pull a boat. She said oh yes no problem. Then we asked about a tow package and she said it would be cheaper to go somewhere else. So we took the car. After getting a hitch put on we just didn't have a good feeling. So we called the dealership back and spoke to a manager and he said OMG no you can't pull a boat with a 4 cylinder. We were outraged. So the owner of the dealership said all he could do was give us a Jeep Liberty that had 7, 000 miles on it and it is $100 a month out of our price range. He said that was the best he could do like he was doing us the favor after they messed up. I do not even like this car and can't wait to get rid of it. After I got this car I noticed a rip in the interior ceiling and a couple dings on the outside. This dealership does not have knowledgeable sales people and has terrible customer service. I am still outraged with the whole experience.

I purchased a heat pump in 9/9/08. About the time it turn cold, my power bill got real high. I call TNT cooling & heating and they sent a man out to check the unit. He told me it was ok and for me to get someone to check the rest of my equipment. I did and found it was all ok. Well later on a friend check the heat pump out and told me I did not have a heat pump. I had a air condition unit. You really have to know a lot about a heat pump to tell the different. I never knew they made a unit like that anymore. I call TNT and told them the problem and they said they would get back with me, but they never did. I've call many time and the girl in the office said she would have Roy Teed to call me back, but he never return my call.

I was looking high and low for a particular vehicle, a 2009 Dodge Journey with a four cylinder engine. No dealer within 200 miles had one to offer. I located the exact one I wanted, even the color was right. It still had factory warranty available. I contacted the dealership by email, and received a phone call from a sales representive with ten minutes! I visited the dealership the next day, and had a wonderful experience. I would recommend these people to my relatives. I am very pleased, and I highly recommend them.