CIMB Bank
Reviews and Complaints

Never have I heard a customer service representative talking to the customer in a unfriendly, albeit threatening manner. I received a call regarding my late payment and her tone sounds like the A-long wanting their money back.

I wonder is this how CIMB works? Threatening the customer should there be a late payment? It's never good to threaten or feel threaten, especially when it's between staff and customer.

I called cimb card collection [protected] yesterday and they said will release my account by today but until now my account have not release yet. Before this, they can do it in few minutes to release. I was so upset they take long time to release with the reason they send for maintenance..What kind of maintenance they need to release my account.. If they want to deduct the amount i owe, then just deduct but not to block my account...I have nothing in my hand and not a sen to make a phone call to card collection. Luckily, the lady in card centre sunway help me to make a phone call but i waited waited until today still my account have not release yet...Do you know what its feel like in my situation...Come on cimb customer service now days is sangat teruk

dalam bank cimb saya haritu saya tinggalkan rm20 something sebab mmg limit rm20. so saya biarkan.tiba2 tengok akuan tinggal rm5 something? tak tau kenapa duit hilang mcm tu je and apa yang cimb buat without bagi notice.. next time kalau nak makan duit orang bagitau lah.. bodoh betul !

My name is Ang Bee Yen. I feel really unhappy and disappointed with the service from CIMB Bank at Bandar Puteri today. I got scam from a guy which stole the money RM1, 000 from my CIMB debit card and RM1, 500 from my Public Bank debit card two days ago, I had report the police immediately at the eveinng 5, 58pm but I not able to submit the police report to bank due to the working time daily. Today 24/4/2015 10.05am, I arrive CIMB Bank at Bandar Puteri today and wish to submit my police report to Ms Hidayah. I approach the counter for the first time, there is another staff told me she is engage and ask me to wait at the seat. After waiting for 5 minutes, although I can see Ms Hidayah is preparing some document behind but I think she suppose to assist me first and continue with her job. I approach the another counter for second time, and standing at the counter since at the moment the bank is only few people, she did not react to my request and continue with her job include playing with her hair and make her shirt neat and continue ignore me ( not even greet me or ask me to wait for 5 minutes, is totally ignore ). After waiting for 10 minutes, I choose to leave, because there is no reason for a customer to wait more than 10 minutes when she is not engage with another customer. After I leave CIMB and go to Public to submit Police report as well, the bank is full until there is many customer is standing and wait, but when I approach the counter, the officer Ms. Tan immediately come out from office without letting me to wait for single minute. This is the service difference compare to CIMB and Public Bank.

I'm not happy with the CIMB services. I bank in cheque dated 1st April during afternoon on 31st March, Now CIMB charges total RM15.90 for post dated cheque return, courier service and GST charge. It is ridiculous as my office is behind the bank and only takes 1 mins to walk over. Customer asked to write down their contact nos behind the cheque - for what purposes if there error in the cheque and banker cannot call us to check so what the hell our contact nos for. Am really upset with this transaction as bank can call us for others reason but not this reason whereby bank can make profit of RM10 per cheque

I call for void late payment charge.the staff said I have to pay full balance than can void the charge. I fell so wired, I have other bank credit card and when I call to void the charge they will help me, and never say have settle all the balance first.I use cimb credit card more than 5years le, although is not convenient to make payment, but I still don't want to cancel.and I not first time call cimb void late payment charge, always no problem.but now if you tell me have settle full payment than can void.ok, fine.i will cancel all my cimb card.thank you

i want to complaint at the CIMB service in replacing faulty ATM cards. I'd been to the CIMB Bukit Tinggi 1 branch in Klang for 3 times, each time they will said there is no card available. When i asked the date of the availability, they said they cannot confirm, so i asked whether they can call me once the card arrive, the answer is no. When i asked for their contact no, they gave me the main number in customer help desk. So everytime i need to call to the customer help desk, which wil direct me to different number just to find out the card's availability and everytime the card is not available. I am so angry and asking for the branch direct no and the help desk refuse to gave me the no.
What a lousy bank. They better close the bank if they cannot deliver and provide customer with ATM cards.

CIMB BANK (Singapore) is totally a cheater. The roadshow promoter or whoever told my father that by signing 3 times to his card, just 3 times, don't have any other requirement, he can CONFIRM get a free xiao mi phone. then when we call, they said its only for the first 1000 customer. They should have made themselves clear. Put this aside, the bill paper, this is the second time that we never receive the bill and you guys insist to charge us the late payment fee and interest. The first time we called and ask if we owe any money, as we never receive any bill, and they told us we had already made the payment. So we just ignore, then the following month, from the bill we received, it was not paid at all, we called and verify again, but they only deduct the interest for me, and not the late payment fee. So we had no choice but to pay for it. I told my father to cancel the card after this incident, as my friends told me that all their parents are not satisfy with CIMB card too. But he say nvm, give them a chance. But this is the SECOND TIME we never receive the bill and the second time we have to pay for the extra fee for nothing. I'm speechless about this. Never experience this with other credit card company. This is totally their way to cheat customer money, and my father finally, after being cheated the second time, have decided to cancel the card.

This bank has the most utterly useless systems, and poorly trained customer service staff I have come across in many years of travel. When visiting the bank I see that they have cobbled together Access databases handing their card issue records!
Trying to pay with a debit card is a hit and miss affair, as they routinely refuse the payment, but hold the money for 14 days. Telegraphic transfers are equally problematic as their input fields do not accept all of the required values for some countries. Trying to cancel a transaction leads to lots of 'cannot lah' type responses from their call centre operatives.
My biggest regret is that I opened an account with them in the first place,

Another joke is that they offer a 'credit card' but actually require that money to be deposited to credit the account before you can use it. When I speak to them they do not understand that this does not constitute a credit card account. Despite not applying for a credit card they wrote to say they had issued one; when I went to the bank to collect it - that's right they don't post them to you - they could not find it, but stated that they would fine for me for not collecting the card that I did not apply for, which they had lost.

Steer clear of this bank, they are incompetent beyond belief.

Credit Card department freeze my saving acc without any notification and when I call to release the account they said mujst deduct the minimal amount in order to release it. And under extreme condition I agreed and they say will release the account in 2 hours time, this happens on Friday afternoon. When I checked back at 6PM my acc still freeze and I could not get any help from CIMB since the Credit card collection department only works normal hours. Now they saying I have to wait 2 days to access my Saving account since they off for 2 days. What if people in emergency need of money? When card activation can work 24/7 why cant the collection department which freeze the customers saving acc works? Such a poor and irresponsible service!

CIMB Sri Aman Branch is the worst customer service... people have to wait long hours due to so few staffs on the counter... sometimes when there was peak hours, only 3 tellers on the counters... sometimes their friends would overtakes the lines... so unprofessionals..

I made transaction for purchases of air tickets with expedia.com.my and apple store malaysia, using cimb bank's direct access credit cards.
The transactions were done and quoted in malaysian ringgit, in fact, expedia has a malaysian office, and payment was done in Malaysian ringgit.
However, when I received my credit card statement, the amount charged to my account was more than what it was supposed to be.
I then called cimb customer service, the 1st receptionist told me the charges were higher because the ringgit had depreciated following my transaction date, so the amount charged was higher, I then highlighted to him that the transaction amount was in ringgit, and the website is a malaysian website, he then asked me to wait while he found out what was the reason for the extra charges, and so I waited and waited and waited for many, many minutes.
I felt desrted after waiting for a long time, so I hung up and called again, the second receptionist told me the extra charges was levied by the merchant, and had nothing to do with cimb bank, and they could do nothing about it, she advised me to call the merchants direct to sort out the matter. Feeling very disappointed with their answers, I hung up.
The following day, I called Apple Store Malaysia, which has their office in Singapore, their receptionist, a girl who identified herself as Bing, told me Apple store charged their invoice to cimb bank in ringgit, and did not receive a single sen extra from the bank, which made me very puzzled as to who had charged the extra amount into my credit card's account.
I then called cimb bank again, and a different receptionist told me the charges was from VISA international, and they have to pass on the charges to me. This made me so confused, and I told them I had bought products from these websites before using other credit cards from other malaysian bank, and not a single sen extra was charged to me.
CIMB bank is ripping off its regular customers by passing on extra charges which normally should not be borne by customers, and this is not going to be good for CIMB bank's reputation.
Don't ever use CIMB bank again, especially their credit cards.
For your further info : CIMB Bank has one of the worse counter service among all the Malaysian banks, their counter staff are not only slow, and work as though they are a government department, and customers are giving them more work and irritating them by doing transactions with their bank- they would rather collect their salary without doing any work. Some staff are rude at times to their customers.

I go

I have settled my computer loan since february 2012 but until now my name is blacklisted at bank negara/citos. I am very sad and frustated. Please settle my problem urgently!
From : zulkiefly bin omar (Kp: [protected]) - 89, jalan dua, taman tapah, off jalan pahang,
35000 tapah, perak. (Hp: [protected]).

Disappointed in Malaysia Cimb bank BHD !

My saving account let ppl transfer all and without any taq, but bank never take the risk and just keep ignore me ! I hope someone can help me fight back coz I wan my money back is very important for me, not only a words u all say " sorry u have to call K.L " then put me outside ! Give me explain why others can have my account and transfer it anytime !

I am very upset and fed-up for the poor customer service provided by CIMB Malaysia.

I am a CIMB credit card customer, then I registered myself to use CIMBClicks with my Credit Card. Subsequently, I noted there is a useful function which is to reload my phone prepaid number from CIMBClicks and I proceed to use it, and TAC on SMS requested, but there is no SMS receive on my phone even after 2-3 times trial.

So, so get things clear, the best is to call to customer service and solve it. So I call the CIMB customer service, greet by a nice guy who transfer me to the relavant department (he thought it is relavant) after I explain what is happening.

So, I was transfer to CIMBClicks service, again, explain what is happening and I was inform this is handling by Credit Card department. Fine, let's transfer me over.

Phone transfered to Credit Card department, again, I am require to explain what is happeining, and again I was inform this is handling by other department (Can't hear very clear what department she is talking about). Alright, I been put on hold while transferring.

The beauty is, I was put on hold for about 10 MINUTES listening to the music. Finally someone pick up the call and asking me to verify my identity. Ok, I understand this is for the security issue and I am fully co-operate to verify every single questions. BUT, by asking about 6 questions to verify, is it necessary? or even the customer service do not understand what I am answering and make her keep asking me questions?

Fine, finally the verification done after a bunch of questions. and I was require to EXPLAIN again what is happening and AGAIN she require me to put on hold so that she can transfer me to another department which is in-charge. WHAT? again?

FINE, then another few minutes on hold while transferring, finally greet by a nice guy and AGAIN require me to EXPLAIN what is happening. Finally, this nice guy tell me, "Sir, your account cannot perform other action, only for credit card balance enquiry".

WHAT? I am being transferring to so many departments and holding calls for so long and talking to so many different person, and finally I come to a person who just tell me I can't use it? Why don't you tell me in the 1st or 2nd department whoever answer my call?

General customer service do not able to answer, fine. CIMBClicks do not able to answer, ok. Credit card service also not able to tell? and the rest of the department which I can't hear clearly who they are as I am on very tired by holding the phone and wait and being transferred.

Come on, I don't think the Bank customer service should be this bad. Why a simple answer given by the last guy are not able to given to me in the first few transferred call to either CIMBclicks and Credit Card department? Or I am the first ever person who are so stupid to call and ask for enquiry with just a Credit Card member?

I called CIMB hire purchase dept to ask for my yearly statement, they claims statement only will be released upon request. so they ask me to write letter and fax over . i did fax my request letter and still waiting for my statement, its already more than 7 working days .
how long it will take to get my statement? 1 year? other banks will send us the yearly statement without any request. but this special case CIMB so trouble ism. can the management think a bit and change the stupid policy ?

Last Friday, 3rd Feb, I lost my ATM card. Im worried someone would use my card, and the branches all closed, so I went home and call to CIMB Bank, first i have call the number for local, and I have choosed the categories for ATM card lost. But, none is answering my call. Ok, nevermind. I was thinking, may be the worker was away or anything. So, i try call again and again for more than 5 times, still none is answering the call! Ok, fine. Then, I call to the number for international, again.. more than 3 times. I was so pissed about that, how come none is answering the call for that. Ok, I try my luck, I choose other categories ( I forgot what I choosed ), just awhile, someone have answerred my call.
I wonder why, for the categories like ATM card lost, none is there!

Apparently with this bank, any information regarding your loan can be accessed by anyone. Anyone can just call the bank, give only ic number, pretend she/he is the owner, then the bank will release any information your heart desire! Wtf?! How is it possible someone can call the bank and have all my loan information. No other bank will allow that?
Plus, when I call to complaint, the customer service will rudely say that is you are not happy, then go to other bank lo... Eh, what the hell la. U should train your customer service ppl properly!

27/10/2011 4.20pm at CIMB Bank Jerantut Branch today, i want to withdraw my FD, the 3rd counter teller ask me wait about 10 minutes because there is a securities item need manager to open. I wait about 1 hours but the teller still no calling me, i go to the counter ask, the Malay teller angry that he sounded if i want to withdraw FD so i gonna wait. Atfer that the Manager En Suhaimi come down and sound the clerk. Kindly give warning letter to the clerk. There is no standard waiting time and attitude concept.

ATT: Shame on you CIMB Bank Berhad (13491-P)
CIMB Bank Berhad (hq: 11 Jalan Raja Laut, 50350 Kuala Lumpur) applies incorrect exchange rates on their customers who make frequent travel abroad, and then discovers it 2-3 months later and charges the unsuspecting customer for their gross mistake by freezing the differential sum owed to make sure that they secure 'their money' from the customer. But then get this, CIMB Bank sends a letter to the customer notifying them that they are going to rob them, 2-3 months after the customer has made his/her overseas travel (you can imagine the customer's bewilderment), and there's nothing the customer can do about it. This letter the customer receives 2 working days before the money is going to be take out. What if there was no money in the bank? Oh no, they make to freeze the sum the moment it is available in the account! The sneaks. Surely they leave the customer with no choice?! So the customer goes to the bank branch which holds the account in concern to attempt to to stop this move, but to no avail. CIMB Bank still claim it's 'their money' and therefore not their loss and therefore the customer has to be charged. Really? I mean, really? Isn't this insulting to the customer's own intelligence?! Don't the humans working in the bank realise that the customer has since moved on with their life?! And you know what else? This bank limits their customers holding savings accounts to using ATM cards which are only accepted by machines and not humans. Therefore this customer had no choice but to use the said ATM card everywhere he/she went! Shouldn't CIMB Bank be dealing with their own inefficiencies and inadequacies without taking it out on their customers? May the public be warned - do not accept ATM cards by this bank or any bank. By no way in hell. This customer is no longer with CIMB Bank as this experience plus their whole experience with this bank has proven to be disgusting, distasteful, unjust and grossly misleading. All bank profit out of their customers. But in this case, the profit was made out of theft. In short, daylight robbery.