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The good, the bad, and the ugly - discover what customers are saying about Cingular

Welcome to our customer reviews and complaints page for Cingular. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Cingular.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Cingular's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Cingular, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Cingular. Your feedback is an important part of our community and will help others make informed decisions.

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1:10 pm EST
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Cingular harrassment

this company harrassess people. they call and when the answering machine answers they hang up and they do it repeatedly. I am a student online i do not mwant harrassments and phones ringing all the time.
i am working on my masters degree at phoenix the underdog of the superbowl. would please tell this no. to quit harrassing people i am tired of it! i cannot concetrate with iqnorant little employees sitting around with nothing to do but harrass people that have no money! it won't wont do any good

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RAYMOND SELVYN
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Apr 22, 2008 8:15 am EDT

Yesterday 4/21/08, I received a Collection Notice from Afni Collections stated that I owe CINGULAR account; in the amount of $385.11 and a collection fee of $57.76 . This is very odd also because I have never had or step inside of a CINGULAR store in my entire life. Try to call that phone number a few times to dispute this but was on hold for 45 minute + with no one answering it.

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Steve Myers
Williamstown, US
Dec 06, 2006 12:00 am EST

My phone got broken and I even have insurance and I have been paying them for a year. I was told that because I have changed a phone that has a manifaturing deffect, I was told that they cant do any thing about it.I am just wating until my contract ends. It is the worst company to deal with.

Steve.

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Trambass
, US
Jun 29, 2010 12:41 pm EDT

Reception around the country pretty poor, most lost connections of any provider. I hope that their merge with AT&T helps them improve. I had Verizon for years and was very happy with CDMA coverage.

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RAYMOND SELVYN
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Apr 22, 2008 7:15 am EDT

Yesterday 4/21/08, I received a collection notice from Afni stating I owe on an CINGULAR account; in the amount of $385.11 and a collection fee of $57.76 that comes to a total of $442.87. This is very odd to me because I never had an account or step inside of a CINGULAR store in my entire life.

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makeitha cheers
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Apr 21, 2008 2:56 pm EDT

i have never had a cingular phone and i would like this request to pay balance remove.i would like to know what state and city service being used, and if customer can provide a copy of the signature on the contract so PLEASE CONTACT ME AT NUMBER ABOVE!

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sugarlipps
Clarkston, US
Mar 09, 2011 12:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

I received a settlement offer from the same company. AFNI...Saying I owed $425.81 for a bill to qwest. I have never had qwest.

I think this is a scam.

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12:00 am EDT

Cingular Can not call area code 319

I have a complaint with cingular wireless. I have talked with cingular everyday and I just get the run around. Is there someone I can call or write to complain. Briefly my problem is that I can not call area code 319. my phone is 319 area code but I am working out of state. I can not call home. Another cell ph from 319 can not call me. I went to a cingular store in the city I am working and they tried to call my cell with their cell and it didnt work. I am able to call other area codes. Land lines in 319 can call me. I cant call them.

I have called cingular and they say they are working on the problem but it still isnt working. It has been a week.
Is there anything I can do? Is there someone I can talk to?
Susan

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12:00 am EDT
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Cingular Do not refill Go Phone Cards

Used up my minutes on my plan a week before my account automatically refilled. Bought a Go Phone Card at Walmart.

Tried to enter the # and was eventually told by customer service at Cingular that I could NOT re up for more time using a pre paid card.

Now I have $$ tied up in a card I can't use- since the backis scratched off Walmart won't take it back.
Rebbecca Erverchoe was sassy, obsinant and not helpful AT ALL neither was her superior Shanya Whitter or in the office of the President Mike Thoms did not resolve the issue so now I'm waiting to hear from his boss so I can get my money out from this pre paid card I can't use and Cingular won't honor.

We are cancelling our Go Phones and going back to VIRGIN!

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Tito
, US
Dec 09, 2009 3:03 pm EST

I bought a Blackjack smart phone. I went back a week later to try to buy some headphones. Their were four guys working and no one besides me in the store (Cypress Creek rd in Ft Lauderdale. One guy was new and the other three made him help me. He had no clue how to find what I needed. He tried and he was nice. The other three saw we were getting nowhere but sat in the corner ### about getting a ### bonus and joking about us getting nowhere. I just walked out swearing I would never deal with them again. It is a nice phone though.

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Mark Regan
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May 26, 2007 12:00 am EDT

I signed up with Bell South Mobility (which later changed their name to Cingular) and had no problem for ten years.

That is until my 19 year old son met one of their female "sales reps" twice his age, who needed to meet heer quota, and promised him a "low" introductory rate if he would sign up with Cingular as a member of my "family plan". She told him that he didn't even need my permission, all she needed was for him to give her my social security number, which he obtained from my driver's license while I slept.

She then signed "him" up with his own number and did not put him on my account. I knew NOTHING AT ALL ABOUT how he got his own phone with no credit and no money, until I got a $1000 bill from Cingular a few months later, mostly for 50 cents a minute phone calls made "over" his limit for the month.

When I tried to complain to a manager, none was ever available, and I got no callback. When I asked to speak with the sales rep who had signed him up, she was no longer with the company.

Pretty soon I received a letter from Cingular's attorney threatening me with a lawsuit for refusing to pay money I "legitimately" owed them. His staff refused to let me speak to him, and he never answered any of my emails or certified letters. He is not even a member of the local bar association, so they will not investigate him.

Now they call themselves ATT, but they are the same bunch of con artists and fraudsters preying on the young and ignorant by structuring their sales incentives such that their employees get rewarded for their fraud until they get caught and fired, but the company still prospers from the fraud, and the local police and district attorney will not do anything because they are the largest cellphone company (and taxpayer) in town.

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Miguel Chiluisa
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Apr 21, 2008 4:43 pm EDT

I just received a collection notice regarding an account with Cingular. The last time I subscribed withCingular was 9 yrs ago, and have never paid late or left a remaining balance. The telephone number on the letter are different from the AFNI website. I called 4 times and on the last one, I let the phone on for 20 min and no one comes on. I then call the number on the website and it hangs me up saying to call back later due to the high call volume. Something is definitely suspicious and I can't log in to their website without putting a social security number, which I'm not going to supply. I need to submit a complaint on this as well.

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Jason Alexander
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Sep 25, 2006 12:00 am EDT

I had a Blackberry from Cingular for over 2 years, my wife had been with Cingular for close to 5 years. After we got married, we decided to get on a family share plan in order to reduce expenses. Neither of us were in a contract with Cingular at the time so there were no cancellation fees to pay. We both cancelled our respective service with Cingular (and went to Verizon Wireless). Within three weeks, the next interaction either of us had with Cingular was a bill that also stated our respective accounts were being forwarded to a collection agency. This is completely ridiculous. We had been faithful customers for a combined 7 years and the way that we're thanked for our service is with a notice that our outstanding balance is being forwarded to collections. I would advise that no one sign up for Cingular since if you ever decide to leave, your credit will be tarnished.

I have since received another bill (after paying the first) that seems to include a bunch of charges I've never had to pay in the past. Again, DON'T SIGN UP FOR CINGULAR WIRELESS, THEY TREAT YOU HORRIBLY AND TRY TO RUIN YOUR CREDIT IF YOU EVER DECIDE TO LEAVE!

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Gabev
, US
Nov 30, 2009 9:12 am EST

I don't recommend this company at all as its customer service is so bad you feel like you've stepped into Robot Land with everyone telling you exactly what the last person said without anyone listening to what you are saying to them.

I was so mislead when I ordered my wireless internet service that my first bill was $640.40! And they had the nerve to only want to refund $250.00. This went on for a whole month until I got someone with a heart finally and only got her attention I feel because I was in tears and told her that I felt raped by her company...Honestly never had a worse cusomer experience in my entire 52 years on the planet.

Stay away from this multi million dollar monster with no heart!

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bajji
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Nov 06, 2008 1:50 pm EST

Before cancelling Cingular/AT&T service, we called them to check if there will be any early termination fee. The agent said no. Only prorated monthly bill.

So we cancel and then get hit by a $200 fee. After hours of calling, the conclusion was that I should have recorded the conversation. So like the companies record calls, the consumer is expected to record calls as well.

Funny thing is, every time I say this now, agents on the call hang up.

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krishnan
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Nov 04, 2008 5:44 pm EST

Dear sir,
sub: payment collection -1867.00$ -cingular tehone number [protected]
hi, I had a cell hone service through from september 2017 to october 2017.I had moved to Newyork to Milwaukee in October 2017 and had paid all the hone usage charges before I moved to Milwaukee.
Now to my surprise, I was checking my credit report and saw that I Owesd the AFNI Inc, $1867.00 which is not correct.Since I donot owe any money due to Cingular Please take action to remove this from my account.
I am a poor man and an priest working in the temple. I use my phone when it is my emergency and so that I can correct in my credit with the Agencies.
thank you,
Your sincerely,
ganapthy krishnan.

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Mariana
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Sep 07, 2006 12:00 am EDT

I can't recommend Cingular to anyone. I am unable to make a cell phone call from my home using Cingular's service. Sometime I will have a connection but most of the time, I don't. If I do have connection, the call drops. I've talked to their tech support multiple times and have been told 1. It's the electronics in my home; 2. A cell tower is down; 3. We are in a low coverage area; 4. A cell tower is not down. Their complete lack of concern and customer satisfaction is evident. I recommend that anyone, considering Cingular cell phone service, first check the coverage in their area and make sure your phone will work. Cingular may advertise that they have the least dropped calls, but that obviously isn't true in our area of southern California.

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Josephine Diaz
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Jun 24, 2007 12:00 am EDT

I bought a a "300" phone from Cingular from on-line and over the phone.I was promised a rebate in paying up front for the phone. I was promised a rebate. I bought this phone because it the time my other phone didn't have out of the city service. It is a Cricket.

I received the phone. When I came it was left out so anyone could pick it up.
It was too small. I had lost it a couple times and it was too small to use. I called Cingular customer service to tell them I wanted to return the phone. They kept telling me to wait for the Welcome Kit.I receive it about 3 months later... I had called 4 times asking when it was coming and that I never received it. They kept saying I couldn't do a thing until I received the Welcome Kit I applied for my rebate. During that time I had lost my phone and didn't find it this time.I was turned down for the rebate. It said I wasn't entitled to one. I was promised one when purchasing the phone. I also reported the lost of my phone at that time.

My first bill came. It was $240.00. I called customer service again. The woman told me ,that you have to pay something like a security deposit. She said there was sorry that none told me this when paying the phone. 2wks later I received a bill for 404 dollars. I called back again. I told them I'm not paying it. I will pay the $63.? That I had agreed to pay every month. Next they sent me a bill for $743.?. I told them I'm not paying it.

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Amanda
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Oct 28, 2006 12:00 am EDT

My name is Amanda. My mother had received a promotional offer in the mail regarding a free cellular phone that would be shipped to her at no cost, if she established an account with them. She did establish that basic account and had signed up with a contract which included 1000 everyday minutes and unlimited nights and weekend minutes to start at 6:00pm on a monthly basis. My mother gave me the phone and the financial responsibility. I maintained the account as it was approx. the same fee every month of $75.00. We continued our service for several months, until it was suddenly disconnected. I called to review the account with a representative from Cingular. The rep. stated that I had a balance currently of over $1500.00. for one months service. I couldn't believe what I was hearing. I immediately asked to see the bill. Once I received the bill via USPS, I contacted Cingular regarding an error that was printed on page 18 of 40 pages. On page 18 the bill showed that a new month had started. So not only was I being billed for one month, but on page 18 the next month had started accumulating on the current bill. So essentially I was being double billed. I contacted Cingular who recognized this error, however after numerous attempts to try and resolve this issue by calling in, going in to a Cingular store, speaking with floor managers, I am forced to pay for a mistake that Cingular committed. And I don't feel like my mothers credit, and my financial status should be impacted by such an error. I, for the record, even went into the Cingular store located in Hillsboro Oregon, and made a good faith payment of $170.00 while my bill was to be purged and examined by a rep. from Cingular. However, while they were in the process of doing that, they did not reinstate my service, nor did they follow up to reconsider these outrageous charges. Indeed I never went over my minutes, nor did I do anything wrong. But what can I do? I certainly don't want to take Cingular to court, although I know I would win.

I would love some feedback!

Truly,
Amanda

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