Clicks Retailers
reviews and complaints

I had the best service at the Whale Coast Mall in Hermanus. The pharmacist, Lana Steyn, was absolutely brilliant! I am from Knysna and I got a bladder infection yesterday. I was turned away from Dischem and was by this stage crying from the pain. Lana was so sympathetic and straight away took me into the client room where the nursing sister usually works from. She got the online doctor going for me so I could just tell the doctor the problem. She stayed with me and then sorted my script out. I cannot tell you how much I appreciated her help and her friendly manner. I was really so incredibly impressed by Lana! She is such an asset to Clicks!

I bought 2 x air purifiers to the value of around R6 500 online on the clicks website. I entered the correct delivery address as I can confirm this with an email received from Clicks. The Courier company phoned me on Monday, 25 March 2024 to ask where is my address in “Bryanston”. I didn’t place my order with a Bryanston suburb. I immediately contacted the call centre of both clicks and Pargo. To confirm they have the wrong suburb! Today I phoned customer service at clicks, spoke to Jameela, who transferred me Mbongile Mfya! Who said they can’t give me an answer on where and when my parcel will be delivered. I asked to speak to his sipervisor, which he said was Amy! She couldn’t speak to me cause she was busy! I asked her to please call me back! Which she didn’t! Today was the 28th of March! I still don’t have my parcel that I paid for 10 days ago. Is that the service Clicks stand for?

Regards

Martie Barwick

[protected]

I bought my baby products at clicks in Daveyton mall as per usual a day ago at 13:01 on the 3 December 2023, and I have noticed that my slip says I bought 2 pampers diapers instead of one and I was charged for 2. The cashier name is Nthabiseng as it appears on my slip.

I am very disappointed with clicks and I am willing to take it further if this is not resolved in time.

Hi ladies & gentlemen,

Has anyone else on this platform being penalized by Clicks due to their own I.T team making an error.

I recently received a minus(-) points balance of 1500points because in the previous points pay out they accidentally loaded more points than they should have, however my question is, why wasn't a notice sent out to me about this error before the next points pay out(which is 3 months time).

Furthermore I only started using my Cashback a couple of days after the pay out, why did they wait and just throw a surprise minus points in the next collection period.

I feel this isn't fair, as a Clicks customer I make a conscious decision to purchase from Clicks to accumulate these point.

I'm currently following up with them, I just need to know if anyone else has experienced this, remember there's strength in numbers.

For the past 2 years I had no choice but to deal with Clicks Long beach Mall pharmacy, the only Clicks branch who deliver medication in the area. They don't answer calls, emails let alone get chronic medication scripts right. The consistence rudeness from their staff who cannot cope is now beyond acceptable and WHY should the customer need to tolerate this? NEVER, not once in the 2 years have, I called and had my call answered the first time, EVER! They just don't answer their phones. After the 2nd email was ignored, I called the store, after the 3rd call eventually the "front" counter answered, and I was told on Friday at 1pm, that the dispensary driver had left for the weekend and I had to collect my chronic medication. I requested that it be prepared and all I had to do was collect. When I arrived, the medication was not prepared, I was ignored and eventually very rudely told that I had to wait as there where only two of them on duty in the pharmacy! Once I opened the packet, chronic medication was missing, I have now tried since Monday morning to speak to someone... messages left are ignored and still no medication now 3 days later! This is unacceptable, if they are understaffed, in a country with the highest unemployment WHY are additional staff not hired to handle the "busyness" of the store? How long must the customer tolerate this unacceptable disgusting zero customer service? This is an ongoing inherent problem NOT just a one event. Effective complaining is to talk to the right person! HOW when this morning on my THIRD call, never mind my calls since Monday, today is Wednesday, I was told the manager is 'busy" and the call was dropped!? How does a customer complain effectively or get any resolution when the management who are cowards, hide behind a junior call center person who can give me a "ref number" for my chronic medication problem, the most junior person in the value chain? I will be taking my business to Dischem, I am tired of incompetence and negligence laced with rudeness! I have been supporting Clicks for almost 30 years, NO LONGER!

I cant still understand that clicks ignores the rules of employment yet they blacklist employees when they tell the truth about how they are paid. By law, pharmacist assistants rate is r23.000 when qualified but clicks pay their assistants r12.000 before deductions and yet they do everything while the rp's or managers just sit and gossip. Until when black people are used by clicks just cos they need job especially now that they dont care and use locums around. And they like to blacklist anyone who speak the truth

Good day

My name is Mankaiseng Serei
I visited clicks on [protected]) and purchased a gift voucher
I then gave it to a pregnant friend of mine who then went to redeem it and found out that it was R0.0.
I then went to clicks to find out what was happening... then told me the voucher was not loaded due to their what technical what then they gave me a new voucher... the treatment was not okay
They cannot give an unloaded voucher and just apologize
I mean like if did not go back what was going to happen to the money that they took out of my account and did not load it to that gift voucher... they were so not professional and unapologetic about causing me so much heartache and umbaresment... poor pregnant human who went and que not knowing that the voucher is not loaded
I'm so disappointed I don't want to lie

I bought a Beautiful Glass kettle with a blue light that lights up when boiling on 3 February 2022. The kettle has a warranty for 12 months.

A couple of weeks ago the rubber band that connects the glass and the top part has melted away. So the top part of the kettle is loose. And when you pour the boiled water it spills everywhere.

Its 2 months after the warranty expired. And Clicks won't return it. Please help!

I got to Clicks at Mark Park (Vereeniging) today (16/01/2023) around 11:45 I was carrying my 3 weeks old baby, the security at the door told me to leave the baby bag at the door since they sell babies stuff in there, I tried to reason with him that my phone, purse, car keys & everything the baby might need while I'm busy is in there, mind you that my lil one is already busy with his bottle of milk. He told me that the only option is to carry that stuff with my hands but the baby bag has to be left at the door, please explain how does one do shopping witj hands full of stuff, I ended up not going in because it really did not make sense. I'm so disappointed as I was looking forward to getting myself & my baby some things in there. The standards have really dropped at Clicks, make rules yes... But they should be reasonable & considerate

I stay in Nigel. Since there is no Engen fuel station, I normally go to Dunnottar to fill up my vehicle in order to earn Clubcard points. This is abut 15 km from Nigel. I normally received my Clubcart points without any hassles.
On Saturday 14 January 2023 I again filled up at the Engen Eagles Nest fuel station in Dunnottar. When I presented my Clubcard to earn my points, I was told that they are not connected to Clicks anymore since one of the staff members committed fraud.

My complaint is that I have not been informed of this before I started filling up my vehicle, because should I have been informed, I could have filled up at BP in Nigel and earn points on my Pick n Pay Smartshopper card, and save fuel by not having to travel 30 km!.
I've spent R846.79 0n fuel on Saturday, plus I've travelled 30 km in order to use one of Click's Affinity Partners who now turns out not to be an Affinity Partner anymore.
Hope to hear from you soon

09.02.2022. Went to clicks hazyview b, got pain meds and other meds at the pharmacy, medical aid paid, bought water and other items to the value of nearly 250, my kids came as I was going out, they wanted stuff inside, asked the guy where to leave my plastic, he said as at the door, went with my kids bought more stuff to the value of 320. 00. On my way out, my medication was not in the plastic and he said he wants receipt I gave him, he started insulting me when I asked where’s my stuff. He accused me of stealing, showed him the proof, he still carried on, I called the manager and he did nothing. Not even reprimanding the security guy, I lost my daughter s medication an the rest of the stuff. My daughter was in pain the whole night because of rude people. Clicks hazyview is the worst in the world

I bought huggies gold size3 at clicks and the nappy is tearing on the sides leaving the baby wet each time she pees. Pack is still new and I can stand changing clothes after a few minutes of wearing diaper. I even have photos of the elastics tearing. Please help. This new pack of huggies gold seems to always come with low quality nappies. Please bring back the old huggies gold with a maroon pack or upgrade on quality. We can't stand losing a lot of money on buying brand name and poor quality nappies inside

I contacted the customer care line on 03 December 2022, 1:31 and shared with thr lady that I did not receive my full order. I also shared with her that I only received and opened the package on 4 December 2022 as I provided my mother's address for delivery. Upon checking I discovered I received only 3 out of the 4 items. She requested my order number and while holding the line she contacted the online order section. She then advised me to direct an email to [protected]@clicks.co.za. Upon doing so I was notified that the email came back twice, upon which I decided to phone the customer care service again to inform them of this and also to check if I can get an alternative email address. When the phone was answered a different employee answered. I then shortly shared with her that I phoned early and eas advised to direct an email but it came back twice. She then informed me that it is the correct address and I must check my inbox and outbox that it is not full. I then shared with her that I have been using my email earlier before contacting them on which she started to get agitated and I then dropped the call. Few minutes after she phoned me back and sarcastically said I dont know whether you ran out of airtime or what went on but can I please get your order number. I waited until she finished and then shared with her that I ended the calk because being a public servant myself, I believe that it is extremely unprofessional to serve clients in that manner. Thereafter I wanted to give my order number but she got quite on the other side making scratch noises although I could hear her still being on the line.

I am very disappointed with The service I received today at clicks store Lichtenburg Mall .I have never felt so belittled in a very long time.

I bought a Russell hoobbs Iron I'm May 7 2022 at the same store for R729.

Lately the Iron was still working well except for the water that no longer came out in a form of steam anymore.

Today The 24th of November around 13hr I decided to take it to the store in its original box and original slip to find out how they could assist me as the Iron was still under warranty.

Arriving at the till I spoke to the cashier explaining the problem with the Iron and asked her if they can send it in for repair as it was still under warranty.If anything has to be repaired they will let me know if I have to pay for it.

She called Mr Hlatswayo who took the Iron and slip to the back of the shop.

When Mr Hlatswayo came back he returned the Iron to me saying Mr Matlala who is the store manager said they can't take it because the head office is going to return it.I asked Mr Hlatswayo why did he say that. He said Mr Matlala said it's dirty underneath.

I explained that the plate is soiled cos of Ironing and could easily be cleaned though there is nothing wrong with the ate but the water not coming out as steam.Thats the reason I wanted it to be checked.

Mr Hlatswayo asked me to take it home and clean it then bring it back.

I said ok and took it back.

I have been a loyal customer for so many years to a point where they know my kids and family.

Mr Matlala would even tell me I have Bern gone for long and was looking for me to come buy electronics on special when they have a sale .

I have never tried to take advantage their friendly customer care .

But today they just decided not to assist me.

I didn't asked for a new Iron.All I wanted was for them to help me to get it repaired like Game and Verimak and homemark do .

But the rejection was too harsh in front of other customers .I was not yelling nor causing a seen.I was humble like the cashier.The cashier even suggested they should go test it and see what I was talking about.Mr Hlatswayo said the boss has spoken.

MR Matlala came to the cashier that was assisting and just created me and left.

What a horrible experience.

I had planned to buy a cheaper Iron while they take that one for check up but I just left and went to game to buy an Iron.Telling them my experience at clicks, they said they were not surprised. Most people complain about Mr Matlala to them.

I thought I should hear what you have to say about the matter before I go to consumer goods and service commission.

I am very disappointed and angry.

They know I could afford a new Iron but I wanted to fix that one.

LINEO MASHAO

[protected]

Show quoted text

Good day, I am a long time customer of Clicks Villageview, Bedfordview, every time i need to speak to them andtelephone them, they either don't answer the phone or they answer and tell me to "PLEASE HOLD ON" and that is the last i hear from them. I have been using Clicks in Villageview since the shop oppenned, but from now on i will go to DISCHEM as their service is far superior to yours.

I think your service STINKS.

MR.A.J.M.GUIA

Order was made in August Order Confirmation [protected], the delivery never happened at all and no courier came for delivery. This was no even out of SLA but was returned back to storage.

Reference #: 467627 - RE: Delivery update: A Clicks parcel OFT1T53944686 is out on delivery, card was never out on delivery, queried whether I will ever get products ordered, no response.

After weeks of fighting I requested my refund which is taking even longer, guys I just want my money back, email was sent with proof of purchase and account details I just want my moneyback immediately I am tired of clicks, products were purchased so I don't need them anymore, Can I have my money back and never shop at clicks again please. Thats all I ask.

Good day

My name is Tiisetso Potgieter, yesterday the 11 September 2022 I was at click klerksdorp Street store and I was assitat by jeanen bassoon, she told me she can not sell me the morning after pill because it's not good for my body, I don't understand why she needs to tell me that, I have the right to buy what I want and I understand the cons and pros. She needs to be removed from the pharmacy as soon as possible I will be calling the department of health counsel to report her, she can bring her believes to work. I am going to need her employee number

On 2nd September 2022,took my 9 months old baby for his immunization. Examination bed full of dust, my baby's length were taken incorrectly, the Sr had to do it again while standing. The check list for any allergies were done after immunization were already administered. Follow up date for 12months immunization given at 11 months to come back. That Sr does not know what she is doing, Im a registered professional nurse myself and were shocked

For the last year I have experienced very poor service at Clicks, Lillys Quarter, Hillcrest.

The pharmacists/assistance are very unprofessional and it seems that they do not want to help you or do not know what to do. They are taking forever just to finalise a script. I ordered pre packing script and still when you want to pick up it is not ready (gave them a day) While busy with one client, they shout to each other in the dispensary or also to the other assistances in the shop. I have been a client for many years, and it is convenient to use this shop close to my work. Maybe I must go to another Pharmacy group.

I have done 2 online orders for Herbal Essence Shampoo & Conditioners.

Upon careful scrutiny of the invoice I had notice that I was charged the full retail and the advertised "Buy 1-get 1 free" was a hoax. I contacted the call centre on Monday and was advised that the systems were done, I left my details with a call centre agent Magmoed, who lacked the values of good manners and kindness when dealing with loyal customers. It appears now that I would I have to ensure that transacting with Clicks, has to be done thoroughly and cautiously to avoid being ripped off. This goes against the grain of good business practice.

Lack of service and kindness at Springbok Northern Cape Clicks Pharmacy. One has to wait extremely long at the pharmacy department because of very poor and slow service. Boxes with new medications are not immediately unpacked and then one is always shown away and needs to come back later. I supported our other local pharmacy on 18/07/2022 because of this type of service at Clicks and would advise all other people to do the same.