1xBet
reviews and complaints

Two days ago, I received the message on my phone number telling me that on the occasion of my birthday on 1xbet, I have two coupon codes valid until next month. I therefore connected to my 1xbet account and I used these 2 promo codes, after having respected the requirements of these 2 promo codes, I managed to bet and I won. At that point, I requested a withdrawal which worked well. The bet using the second promo code was still in progress. as soon as I won the second ticket, I requested a withdrawal, but was asked to contact the 1xbet security department. I immediately contacted said department. Then, this 1xbet security department asked me to send photos of both sides of my national identity card, which was done, then they asked me lots of questions, I answered correctly. they confirmed to me that my request will be processed. So I waited. After a few minutes, I received the email telling me that my account will be blocked. Suddenly, I try to connect to my 1xbet account, no more access. 1xbet is really a scam business. Despite sending the national identity card to the 1xbet security department, my account has always been blocked. I am still waiting for my game account to be unlocked because this account has + $ 274.

I am an old client for 1xbet I make many deposit and withdrawal several time without any problem
3 days ago I make a deposit of 950 eur I lost little but when I try to make a withdrawal of 850 eur they rejecting my withdrawal request automatically and asking to email the security team..

When I contacted their security team regarding my withdrawal request, they asked me for Identification Documents, I provided my id, my passport, 4 type of selfie pic, neteller account pic, my selfie holding my ID card next to my face and answered their questionnaire,

After a long conversation and providing all the documentation they said my request has been send to the specialists, wait for the answer, and few hours later they send me following email.
provide us with id document of neteller
I send it 10 time and every time they said: unfortunately we didn't receive your file, nplease correctly attach your file!
when I test him with screenshot pic, they reply screenshot are not accepted for verification
just waste my time with scammer

Dear Complaints Board,

I don't know if you'll be able to help me or not, here's the details of my case..

I was a new user in 1xbet, I made a deposit of 8, 000 BDT ($100 USD) and was playing slots, fortunately I won a small jackpot of around $1500 USD, but when I try to make a withdrawal they rejecting my withdrawal request automatically and asking to email the security team..

When I contacted their security team regarding my withdrawal request, they asked me for Identification Documents, I provided my NID photos, my Taxpayer Certificate, my selfie holding my ID card next to my face and answered their questionnaire,

After a long conversation and providing all the documentation they said my is under verification, and few hours later they send me following email.

"" Good Day.
We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:
Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:
1. to block (close) the account (including any duplicate accounts), which may entail:
- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you
- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account).
2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.
We ask you not to create gaming accounts with The Company.
Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.
All further questions concerning the case of blocking from your side will be ignored.""

Here I have shared the full email conversation with 1xbet security team during my ID verification.

https://drive.google.com/file/d/12Clp9C8ilGj4Dce793xZywunt-aFKcYv/view?usp=drivesdk

1xbet mobile app to create my account. Then I have to my mobile and email verified. Then I have to deposit by nagad mobile banking to deposit. And betting over my deposit valus stuck bets settle. But 1xbet showing when time I have to withdraw email to documents needed. I have to set my email address [protected]@gmail.com to [protected]@1xbet-team.com this email to sent my bd govt national i'd card. But 1xbet not solve my problems. Plz I need my full account balance withdraw

Hi, I have an account on 1xbet, following the winnings, the amount of the account was 205000 fcfa. In January, my account was blocked without explanation, the account is still blocked, I meet all the requirements of 1xbet's security service, for all procedures in my account I was asked to provide the following documents:
1. Photo of my identity card
2. Screenshots of the personal account in 1xbet.
3. Screenshots of my bank account
4. Bank statement
5. Photos of my cousin's ID card I use her bank account
6. Several personal questions
They promised me an answer but since then every time I contact customer service they tell me that they will get back to me. But since then I have received no response.
This has been going on for several days now

My money not pay your yoır sytem ı want my money thıs my transfer id write ok but ı dont have my bank acount money you can look control you see ı dont have my bank acount money ı send you dırect bank acunt you see your pay my money 5000 tl you not pay ı give you curaçua licance autority and ı open case and all bank me write and gıve all bank acount for blook. Frozen. I wait your answer. Control pls. Me not take money and ı give you all document. You send me bank transfer decond. Why not send? Because not pay your sytem. But me send my bank acount. See the bank account transactions I sent you, see for yourself that you do not have the money I got on that date. If you still want to pay me send me the bank receipt