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1.3 1650 Reviews

AirAsia Complaints Summary

132 Resolved
1516 Unresolved
Our verdict: If considering services from AirAsia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AirAsia reviews & complaints 1650

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P
11:46 pm EDT

AirAsia wheel chair facility

I had book tickets from BBI-KUL and KUL-SYD for myself and my husband.
I am a 65 year old lady with rheumatoid arthritis and my husband is 74. This was the first time we travelled in AirAsia. We had booked for wheelchair facility for both the flights.

Surprisingly, we haven't received assistance for the service that we had paid for. We have asked repeatedly to your staffs on the same and they said us someone will be assisting you on the way.
We had to walk all the way in both the airports with no service and help and have reached Sydney with swollen feet. Now I need to attend a Podiatrist immediately to get back to normal feet.
In case AirAsia cannot provide the facility, can you please remove the option from your website. I am very disappointed with your service and I don't think I can ever recommend people of my age to travel in AirAsia.

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12:47 pm EDT

AirAsia damaged luggage

I'm traveling back from Cebu-Kuala Lumpur - Penang and this is what happened to my luggage. I only seen it or realized when I arrived at home. The handle of the luggage was missing. It's very hard to carry since there's no handle anymore to drag. The luggage can't be use next time. I'm very disappointed when I saw my luggage in that condition. I used it with care but in just a blink of an eye it become like that. My other luggage have some scratches but I still can accept it but this one it's really totally disappointing. Please assist.

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10:08 pm EDT
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AirAsia response regarding name charge

I booked flights for my elderly family members and a friend. I accidently spelt a first name incorrectly. I have emailed, phoned AirAsia on numerous occasions and am yet to receive a response. I would just like to change the name from GAYLE TO the correct spelling. Booking reference is V49HSE - Blunt. If you need any further information, please let me know. It would be great to receive some/any response.

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10:35 am EST

AirAsia incorrect date of flight booking

On 6 March 2019 (Wednesday) I have booked a flight ticket from Kuala Lumpur to Kota Kinabalu for five people. I booked return ticket flight for 27 March 2019 from Kuala Lumpur and 3 April 2019 from Kota Kinabalu. I paid the ticket through credit card. After I enter the secure code for the payment, the loading was take such a long time. And suddenly I got the e-mail of the invoice for my booking, even though the loading are not done yet. But the invoice was stated the wrong date which is on 13 March 2019 from Kuala Lumpur and 16 March 2019 from Kota Kinabalu. After I got the invoice, I went to Sultan Abdul Halim Airport to asked at the AirAsia's counter about my purchase. But I only have two choices, which is to change the flight date (which is cost almost RM1000++) or cancel the flight (and get the refund about RM100++). I am quite dissatisfied with the option, because the booking date was totally wrong. Thus, I want a complete refund of my flight booking purchase.

I would be highly grateful if you look into the matter and make an arrangement for the refund of my purchase amount. I would to request you to take an immediate action.

Regards,
Areena

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10:43 am EST

AirAsia luggage is broken by airasia (thailand and malaysia)

Hello whom it may concern,

I'm writing this complaint about AirAsia both in Thailand and Malaysia.

What happened? I usually flew AirAsia as it's a low cost and quite convenient in order to fly to places domestically and internationally. I had 2 cases that I faced, both are about the damage of my luggage.
Once I flew from BKK to Nan (Thailand) and another one was from KL to BKK.
1) BKK - Nan (last year), my baggage holder was broken and disappeared when I picked up the baggage.
2) KL - BKK (On 5th, March, 2019), I faced with the pretty similar case but this time it happened to my baggage's wheel, one of the wheels is broken and disappeared when I picked up.

I would like to separate the situation into 2 parts so that you could acknowledge that I understand the policy of claiming. So, I split into; Baggage claim policy and Caring of AirAsia staffs especially staffs who are responsible for baggage belt.

1. Baggage claim policy: It's understandable that I cannot claim if there is broken baggage occurs unless I buy a travel insurance from the airline.
However,
2. Caring of AirAsia staffs who are responsible for baggage belt: There is none?
I heard the stories of this kind of careless from my friends and other people as well. When the staffs organise those baggage from and to the plane, they should do it carefully and recklessly because you should bear in mind one thing that we as customers pay for the travelling of our baggage as an extra cost, unlike other non-low cost airplanes. We pay for the cost of concern on our belongings but recklessly manage customers' belongings is unacceptable and no matter how well you lower the cost to compete with other airlines, you get no trust from customers. I believe there are tons of travellers like me used to be "were" AirAsia customers then but not now.

I hope the management team of AirAsia would consider what I'm trying to reach my message here and really improve it.

Regards,
Lalita K

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11:15 am EST

AirAsia seat allocation policy and service

Me and my husband chose airasia to fly to kl because its timing suit his schedule. And I had to compromise just to fly with him. At the counter we requested nicely to sit together, the guy said we cannot sit together. I asked why and the guy smirked and said because is a cheap airline, you dont get to chose. This answer is extremely disturbing and disgusting!

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3:59 am EST

AirAsia return flight cancelled from phuket to gold coast 4th april 2019

My Name is Caroline Field
Account no with Trip.com D3057283720
Booking Ref: [protected]
I was booked on a return flight from Phuket to KL /KL to Gold Coast scheduled on the 4th April 2019, I have been informed that this flight has been cancelled and I have been booked on flight AK819 instead which is a day later the 5th April very early in the morning also inconvenient, I was also told there are no flights out on 4th April.

I will require compensation from Air Asia to deal with this matter as I incur an Extra nights accommodation and I should not be expected to pay for the inconvenience of having to stay another night in Phuket . Then I have a 12 hour wait time in KL between flight connection D7200 this is also unacceptable.
Please advise how you can assist me on this matter with an amicable outcome for both parties.

Regards
Caroline Field

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10:37 pm EST

AirAsia website membership error and booking issues

I have tried to book flights from Perth to Langkawi for over a week and experienced issues with creating and including a BIG membership for my husband. I have been fobbed off repeatedly by the online customer service, saying that I have been confused, which I have not as I have clearly sent them proof of the issue, several times! After all these delays, finally I thought hubby's membership was sorted so I decided to try yet again, for at least the eighth time, this morning (19 Feb) to book flights through Air Asia direct online. Firstly, I find that the prices have now increased since having to wait. Then I get to the point where hubby's information is automatically included and I nearly have a heart attack as the exact same issue occurred again. I just cannot get anywhere with this booking. I am not even sure if there really is an Air Asia website, well not one that actually works.

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8:51 am EST

AirAsia refusal to carry 40kg sporting goods paid for and premium fare price in economy situation

I booked and travelled on AK 2010 booking number VVEE6N, at check-in stall refused to accept fishing and camping equipment claiming that it was not sports equipment, There service was rude by the supervisor that fronted me with a laptop showing only Diving equipment was allowed, we had organized diving and Fishing and thus we were refused check in of our equipment
The supervisor Zhu Chen was using a lap top to show diving and was adamant that fishing equipment was not allowed She basically shoved the laptop in front of me and walked awaysaying we will not allow your fishing equipment.
On arriving at Langkawi you staff said that the equipment should have been allowed and the supervisor was out of line and should have allowed.
Subsequently we had to buy new fishing and camping equipment at a cost of 2800RM plus we had already paid for the 40kg of equipment that was not allowed to be checked in
As a frequent traveller on Airasis I found the attitude of the supervisor rude and non considerate considering your service department in Guangzhou had alrerady approved fishing equipment by phone when I booked the 40kg that she refused to consider and we had informered her of this basically her attitude was "I dont care I make the rules here"
Additionally I had bought a premium Flex, yet the plane was full and all the chinese seated around me were booked as economy passengers at standard price while I was paying for premium.
I believe I should be compensated for the 40kg I had already paid, cost of buying replacement equipment (2800rm) and a replacement ticket GZ to Langkawi for paying Premium when surrounded yeconomy paying passengers thus in economy class.
As a frequent Gold traveller I request your burgent attentionYour urgent attention
Geoff Orpin

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5:33 am EST

AirAsia terrible service

Email sent to airasia and left unanswered... Showing again their bad ground staff service...

Dear sir / madam,

I am writing to you to raise an issue about: flights - departure from maldives, 2 people

The issue that I have experienced was:

There is a few of issues which did not match my expectations and I would like to submit them to you for service improvement.

1. Once we arrived in bangkok (from male) with over an hour delay on the scheduled flight, we had only 30 minutes to get our connection to phuket and no staff was present at the arrival hall. As we needed to obtain a visa (chinese citizend), we had to run around without any airasia staff to assist, in order to find the right place to go. Finally, running until out of breath, we managed to find the visa desk, the check-in desk and the gate. To be noted that I have been travelling for the past 30 years and have used air asia in a previous occasion and I have never had such an issue, with a service that does not match your award for best budget company in asia. Your ground staff is definitely failing you!

2. We purchased the premium option as it offers the possibility to access a lounge for a couple of hours, in the event of a late flight, which was the case on our return flight and there is no lounge facility for airasia nor any lounge that your ground staff is aware of. Your advertisement during ticket purchase is misleading (free lounge at klia... But what is klia?) as I was told later that you do not have any lounge facility or affiliation lounge in don mueang airport. It exist only in kuala lumpur international airport!... Here is the famous klia. If you sell something, you should also be able to deliver or at least to make it clear.

3. To go into the details as you seam to be keen to improve your services, each of the meals provided was provided with a 1 dl of water in a sealed cup, not a bottle as advertised during purchase.

4. On our return flight, at phuket airport, there is no facility improvement for premium ticket holder. We were parked like goat (20 people in 5 square meters) in a corner of the terminal and no one did communicate with us the reason for the delays. Moreover, the airasia staff were extremely rude mannered. "you stay there and wait...", we were told... (not only my fiancee and I but all of the 15 to 20 passengers present.)

5. When I purchased a premium seat for good money, I am not expecting a passenger from the other zone to come a get a seat for free. This has not disturbed me as such, although I could not understand why suddenly a passenger from a seat somewhere behind me, suddenly arrived in the red zone, took place and ordered his food without any pre-payment which does not sound fair for the passenger paying their due.

Nonetheless, crews on board of the planes are well trained, efficient and hospitable, which is definitely not the case for your ground staff. Most do not have a descent level of english or pretend not to be able to understand your concern, they look stressed out and really not happy to be doing the job for which they are being paid.

It occurred on: 20/01/2019 & 30/01/2019

What would be nice to hear from airasia:

To start, it would be nice to obtain an apology..., followed by a descent training of your ground staff and resolving all issues mentioned above. This would improve the services of airasia and delight all passengers using your services.

As far as any sort of compensation, I would let you be judge of the situation bearing in mind that I have paid around $200 for the premium fee per person, without getting the real premium service.

Moreover, I have been charged $96 in processing fees, which I do not really understand as I am the one doing all the work, inputting data on your forms and making the electronic payment. As I see it, I am doing to work and you are billing me $48.- per person for it.

I look forward to your prompt response on this matter. As recommended by trading standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Vincent kuhnis

Booking reference and/or flight number btycyd

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9:38 am EST
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AirAsia Check-in - baggage issue

I booked a flight from Hong-Kong to Kuala Lumpur with my family. N°AQ8GJG
Name: BOURCET. Email: [protected]@bourcet.com
I received an email with the information of the baggage policy:
"BAGGAGE
All guests (except infants) are allowed to carry on board 2 pieces ofcabin baggage. The total weight of both pieces must not exceed 7kg."
So, I took 8 baggage (for 4 people).
I tried to do the check-in online before the departure but the website was out of service.
When the person at the airport made the check-in, it wasn't ok because we had 5 cabin baggage and 3 backpacks. The baggage policy was no longer the same as that recorded on the mail.
So, we have to pay 450 HK$ at the airport for my cabin baggage and 210 HK$ online for the return (The baggage policy was no longer the same as that recorded on the mail).
I don't understand why the email information is wrong.
If it was written correctly, I would have a different suitcase.
That is why I would like a refund of the expenses incurred by the registration of this baggage (which was a cabin baggage of less than 7 kgs as written in the mail)
I'm looking forward to hearing from you
Pascale Bourcet

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9:00 pm EST

AirAsia terrible service

During Chinese new year, my parents booked a ticket back to Johor, when we booked the ticket the time shown for the flight is 7.15am.When we went to the airport, we realized that the time for the flight change to 7.00am.They did not informed us, so we quickly went to the self check-in machine and check in .The machine show that we cant check-in anymore because we must check-in 1hour before the time for the flight. The time was 6.20 am when we reach the customers service for Airasia, The girl at the counter tell us we must check in 45 min before
the flight, we explained to her about that they did not informed us about the change of time, and ask can she help us. She rejected us and she doesn't want to help, she say is our problem did not arrived on time. But the problem is the plane just started boarding, is possible to board the plane on time. After a few min, she call the air stewardess.After the call, she told us we are not able to check-in.My mum beg her and she still refuse to try to call again. In the end, we miss the flight and my parents are not able to have dinner with grandma, if we will able the check-in when the time we ask her, we will not miss the flight and waste our money.

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7:59 am EST

AirAsia refund

To whom it may concern,

I was offered to apply for a full refund from Air Asia on the 23rd November 2018 due to an aircraft change, which I filed the next day. My case was created on the 27th November 2018.

As I have not heard for Air Asia for about one month, I involved Malaysian Aviation Commission (MAVCOM) to chase my case.

Since beginning of January 2019, both Air Asia and MAVCOM advised me that my case has been resolved, but I have not received any money.

During my last conversation with Air Asia support on the 1st March 2019, they stated that they credited my account on the 23rd January 2019, however there is still no money in my account.

Also, they advised me to contact my bank, which I did, who advised me that they did not received any funds from Air Asia.

Can anybody help?

Many thanks,

Maro

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Christin Castillo
, US
Apr 15, 2019 1:29 am EDT

Same here, the status is resolved, but have not received any cash back since nov 2018. I have been calling Air Asia every month to check and could not seem to get a resolution. If this is a matter of just sending through payments back, this can be done at the press of a button.

I hope an investigative journalist can get hold of this scoop. I can imagine possible the reason is if Air Asia releases all approved refunds, they will be deep trouble financially...

Christin
thecastleworks@yahoo.com

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T
6:06 am EST

AirAsia poor services

Hi.. I'm Thanaletchumy.. I've booked tickets from malaysia to trichy on 2/2/2019 flight AK 029, 2225 flight time.. we managed to check in early but we reach the boarding gate after the gate closed 2210 MST because my daughter can't walk and had bring her to toilet.. hence delayed to reach boarding gate.. but my mother and sister was waiting in side the flight.. AirAsia staff refused to call out my mother and sister and not allow us to go in... atleast they should allowed us to go in. Never considered anything and busy with WhatsApp calls. No proper communication between pilot and staff. While arguing they could let us to go in and the flight take off at 2245. Now we would like to compensate our flight tickets money. We have spent RM 4500 to booked the tickets. Please refund our tickets money to book a new flight. Kindly respond ASAP before we spread this in social media.

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8:25 pm EST
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AirAsia booking rules

I made a booking reference VUV3GA and accidentally booked Manila to Tacloban rather than Manila to Tagbilaran. Out 21st March back 24th March 2019. The booking was for 2 people.
Sure it was a typo/silly mistake, but I tried to correct it immediately (within 10 mins) and have tried unsuccessfully to get anywhere with AirAsia at all. They simply refuse to even listen.
They just tell me to rebook it and forfeit the money spent.
When you contact Airasia it is just a guy sitting behing a computer which says NO !
Airasia should raise it's level of custmer service and have some understanding and empathy towards situations when a well meaning customer makes a simple mistake.
Particularly when that person tries to fix the mistake immediately.
What should I do next ?

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Update by RchardK
Jan 31, 2019 8:35 pm EST

Correction it was VUV3GA.

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6:09 pm EST

AirAsia airasia service crew. (airport crew)

29/01/2019 flight from Jakarta to Kuala Lumpur (AK 387) at 20.25 Indonesia local time. My wife and my son with others three passengers was misflight during waiting at waiting area and gate that was assigned. How come there unable to hear any announcements regarding boarding and also the last call by mentioned the name of passengers? This is a trick done by airasia crew in order to get extra money. I had be informed by my wife that airasia crew that on duty that time asking for money in order to allow my wife and son to boarding for the last flight, asking for rp.2, 000, 000. One of passenger had paid rp. 2, 000, 000 cash to airasia crew and had a change to board for the last flight. I think that the seat given was already know available, by settings a drama and asking for rp2, 000, 000 from passenger's. This will be unable to airasia to detect as passenger's will flight with the same boarding pass but need to paid to airasia crew. This type of service crew need to be cut off for his/her duty. Please investigate this case either others passenger's will face the sama issues and it keep on doing this tactic to earn extra money. If everyday they doing this with 5 passengers that affected, for 1 flight they can earn rp. 10, 000, 000. If this repeating for everyday for one month they can earn rp. 300, 000, 000 (can buy a new car), this is only calculations for one times a day. Cant imagine if more than 1 flight. Airasia service crew will become rich

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2:23 am EST
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AirAsia terrific t&c to cheat common man

Hello/Namaste,
I am Bijay Kumar, Today I have booked a flight from Bangalore to Bhubaneswar via Goibibo.com Booking # R2LJ5E but later I came to know that there was a mistake on scheduled date, it should be 3rd Feb 2019 but It has been mentioned as on 3rd March 2019.
I came to know about the error while I received confirmation mail from Goibibo & AirAsia, after 10 minutes of booking due to mobile network problem.
ASAP I tried to reach Goibibo customer service Helpline & also AirAsia Helpline but I couldn't get any Satisfactory resolution from both sides. As they told me that as per the T&C If I will cancel or reschedule then I have to pay RS 2900 as Penalties & Charges.
I couldn't understand the T&C of AirAsia.
For the ticket I paid RS 2600 then, Am I fool that I will pay another extra RS 2900 for rescheduling or cancellation?
If I will do that then total cancellation fees & ticket price will be 2600+2900=5500 (INR).
It is directly indication of illigal earnings from common man's hard-earned money as AirAsia knows that one common man will never claim for it and directly it will be benifit for AirAsia.
Why charges are much and more than the tickets price? It is just like,
One poor man starving to death without food then he had stolen RS 500 from anyone but police caught him then asked him to pay RS 5000 as the penalties.
What is the valu of the T&C which will give only benifit for company not to the customer?
If my ticket price is RS 2600 and for your side mistake like flight delays or any technical difficulties of the flight will you pay more than my paid tickets amout?
Remember your customer are the main source of your business.in my whole life time AirAsia will be in bad remarks. I will never refer anh of my friends or family member to travel with AirAsia for this kind of dirty business T&C.
If I have already paid RS 2600 for 3rd March and I am requesting to reschedule on 3rd February then you can ask extra amout which will be applicable to my requested day flight ticket charges.

Hope you will understand my concern & try to resolve my problem as soon as possible.
If possible requested to refund ASAP.
Regards
Bijay Kumar

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1:30 am EST

AirAsia oversold seats by airasia

We bought the flight tickets to fly from Penang to Langkawi (AK6246 to depart at 15:35) and our credit card has been already fully charged for the tickets. We also received the confirmation of the completed booking. We also checked in online in advance and everything seemed normal with no issue at all. Not until we arrived at the check in counter and we were told that our flights were already oversold and there were no more seats for us. Their staff reacted in a way that this was super normal for their airline to oversell their seats and felt no sorry at all to put us to the next flight.
Avoid this shxt airlines by all means. Blacklisted!

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4:19 am EST

AirAsia poor service and dirty plane on flight

I have just flown from Kyala Lampur to Avalon on 19 January 2019 on the 10.35am flight and the service on the flight was terrible.
We were in a hot seat in the quiet zone, 6A and 6 B. Our rubbish was not collected at the end of the flight, the toilets were not cleaned- I had to ask hostess to clean the toilet, I paid for a meal that took over 45 minutes to arrive and by the time it arrived we were about to land, out bags were meant to be express but did not come off early, staff took a long time to respond to being paged. I spoke to a hostess during the flight and she said they were understated, mind you I noteiced that three staff were working in the ‘flat bed' zone.

I ask that some compensation be paid to us as a result of our experience on the flight.

Julia Young and Amy Chandler

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Update by Flower flower
Jan 20, 2019 5:16 am EST

Please ignore my previous complaint. I thought that I was filling out a form for Air Asia and have just discovered that by mistake I t has been posted on this page. I am in the process of having my complaint removed as soon as possible. As previously mentioned please ignore the complaint.

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7:03 pm EST

AirAsia fraudulent, bogus and unauthorized charges to credit cards!!!

Air Asia added an additional processing fee of 10 SGD after I authorized charges excluding the service fee. If I had known, I wouldn't have booked the ticket. I had alternate plans to travel by ship which I didn't take advantage of at a better price. 10 SGD isn't an amount worthy of caring about, I just abhor scumbag outfits that deceive, misrepresent, take advanttage of and stick it up the arses of customers! AirAsia can FO&DD, I will never use them again!

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AirAsia In-depth Review

Company Overview:

AirAsia is a leading low-cost airline based in Malaysia. Established in 1993, the airline has a rich history of providing affordable and convenient air travel options to millions of passengers. AirAsia's mission is to democratize air travel and make it accessible to everyone. The airline's vision is to be the largest low-cost airline in Asia and to continue expanding its network of destinations.

Over the years, AirAsia has achieved several key milestones and received numerous accolades. It has been named the World's Best Low-Cost Airline by Skytrax for 11 consecutive years and has consistently maintained high customer satisfaction ratings.

Flight Services:

AirAsia serves a wide range of destinations across Asia and beyond. Whether you're looking for domestic or international flights, short-haul or long-haul journeys, AirAsia has got you covered. The airline operates frequent flights to ensure convenience and flexibility for travelers.

When it comes to on-time performance, AirAsia strives to provide reliable service. While occasional flight delays may occur due to unforeseen circumstances, the airline makes every effort to minimize disruptions and keep passengers informed.

Onboard, AirAsia offers comfortable cabins with well-maintained amenities. Passengers can enjoy a pleasant flight experience with ample legroom and cozy seating. In-flight entertainment options and Wi-Fi availability ensure that passengers stay entertained and connected throughout their journey. Additionally, AirAsia provides generous baggage allowance and handles luggage with care to ensure a hassle-free travel experience.

Booking Process:

AirAsia's website is designed with user-friendliness in mind. Navigating through the website is a breeze, making it easy for travelers to find flights and make reservations. The booking process is straightforward, allowing passengers to quickly select their preferred flights and complete their reservations.

With AirAsia, travelers have access to different fare options, including economy, premium, and business classes. The airline offers transparent pricing, ensuring that customers are aware of the total cost of their tickets, including any additional fees.

Flexibility is a key aspect of AirAsia's booking process. Passengers have the option to change or cancel their bookings, providing them with peace of mind in case their travel plans change. The airline also offers a convenient mobile app that allows travelers to manage their bookings on the go.

Customer Service:

AirAsia's customer support team is known for their responsiveness and helpfulness. Whether you need assistance with flight changes, refunds, or any other inquiries, the customer service representatives are readily available to provide support.

The airline offers multiple contact channels, including phone, email, and live chat, ensuring that passengers can reach out for assistance in their preferred way. The customer service team is well-trained and proficient in multiple languages, ensuring effective communication with passengers from different backgrounds.

AirAsia takes customer feedback seriously and strives to resolve complaints promptly. The airline values its customers' opinions and continuously works towards improving its services based on their feedback.

Pricing and Value for Money:

AirAsia is known for its competitive ticket prices, offering affordable options compared to other airlines. The airline frequently offers promotions, discounts, and special offers, allowing travelers to save even more on their airfare.

What sets AirAsia apart is its inclusion of additional services in the ticket price. Passengers can enjoy complimentary meals, seat selection, and baggage allowance, ensuring a value-packed travel experience. The airline also offers loyalty programs that provide benefits for frequent flyers, such as priority boarding and exclusive perks.

Overall, AirAsia provides excellent value for money, combining affordable prices with quality service.

Safety and Security:

AirAsia prioritizes safety and adheres to international safety standards and regulations. The airline maintains a modern fleet of aircraft and ensures regular maintenance to guarantee passenger safety.

Pilots undergo rigorous training and possess the necessary qualifications to operate flights safely. Onboard, AirAsia implements strict safety measures and procedures to ensure a secure travel experience for passengers.

The airline has a commendable safety record, with a low incident and accident history. Additionally, AirAsia maintains robust security measures at airports and during flights to provide a safe environment for travelers.

On-Ground Experience:

AirAsia aims to provide a seamless on-ground experience for passengers. The check-in process is hassle-free, offering options such as online check-in, self-service kiosks, and counter check-in.

Airport staff are efficient and handle baggage with care, ensuring a smooth journey for travelers. Lounges and amenities are available for passengers to relax and refresh before their flights. Airport facilities are accessible and maintained to a high standard of cleanliness.

The boarding process is well-organized, allowing passengers to board the aircraft efficiently. Ground transportation options to and from airports are readily available, providing convenience and ease of travel.

Partnerships and Alliances:

AirAsia has established collaborations with other airlines and travel agencies, offering passengers seamless connections and expanded travel options. Through codeshare agreements, travelers can enjoy the convenience of booking flights with multiple airlines.

Partnerships with hotels and car rental services allow passengers to integrate their travel arrangements, making it easier to plan their trips. AirAsia's loyalty programs provide opportunities for passengers to earn and redeem points with partner companies, unlocking additional benefits and rewards.

Sustainability and Corporate Social Responsibility:

AirAsia is committed to sustainability and corporate social responsibility. The airline actively engages in environmental initiatives to reduce its carbon footprint. Community support programs are in place to give back to the communities it operates in.

AirAsia prioritizes employee welfare and has implemented diversity policies to ensure an inclusive work environment. The airline maintains transparency in financial reporting and upholds ethical business practices. Its sustainability efforts have been recognized through various awards and accolades.

User Reviews and Ratings:

AirAsia receives positive reviews and high ratings from users across various sources. Customers are generally satisfied with the airline's services, praising its affordability, reliability, and customer support.

Common positive experiences shared by users include the airline's competitive prices, comfortable cabins, and friendly staff. Negative experiences are relatively rare, but occasional complaints may arise regarding flight delays or customer service issues.

When compared to its competitors, AirAsia consistently receives favorable reviews, further highlighting its commitment to providing a quality travel experience.

How to file a complaint about AirAsia?

1. Log in or create an account: To begin, please ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, succinctly summarize the main issue you have encountered with AirAsia. Make it specific and clear, such as "Unexpected Flight Cancellation by AirAsia without Refund".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with AirAsia. Include key areas such as booking issues, flight delays or cancellations, customer service interactions, baggage problems, or any discrepancies in charges or refunds. Mention any relevant transactions, including dates, flight numbers, and booking references. Clearly articulate the nature of the issue, steps you took to resolve it, including any communication with AirAsia's customer service, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be missed events, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your claim, such as receipts, boarding passes, correspondence with the company, or screenshots. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with AirAsia. In the 'Desired Outcome' field, specify what resolution you are seeking, be it a refund, compensation, or a formal apology.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that all information is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all details are presented in a logical order.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or AirAsia. Stay engaged with the process to maximize the chances of achieving a satisfactory resolution.

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Contact AirAsia customer service

Phone numbers

+60 160 085 8888 +1 (844) 727-4588 More phone numbers

Website

www.airasia.com

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Is ComplaintsBoard.com associated with AirAsia?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AirAsia Customer Service. Initial AirAsia complaints should be directed to their team directly. You can find contact details for AirAsia above.

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Use this comments board to leave complaints and reviews about AirAsia. Discuss the issues you have had with AirAsia and work with their customer service team to find a resolution.