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1.4 190 Reviews

Aldo Complaints Summary

16 Resolved
166 Unresolved
Our verdict: If considering services from Aldo with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Aldo reviews & complaints 190

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N
9:51 am EDT

Aldo aldo slippers

I was on holiday in mauritius last week and was in the capital.. The caudan waterfront port louis... Happen to pass an aldo shop and like the slippers... Bought 2 pairs. One brown and one golden.. Brown size 39 and golden size 40.

Well I started wearing the brown one and the brown leather has already started to peel... Felt terrible and its looking really bad... Seems like an old stock keep for a very long time.

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8:30 am EDT

Aldo shoe colour changed after a week's use

I bought this light brown shoe on 22nd May 2019 and I where it for a week while I was travelling abroad..I noticed that its colour has changed in few areas. On returning after my travel on 8th June 2019, the very next day I took the shoe with all invoice and its box to the store. But the store staff said 14days have already expired and we cannot give you an exchange..
So Aldo product are worth just for week..
Normally in India all the branded store provide 3 month warranty..but here it's only 2 weeks..this raises a question on its genuineness

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8:31 pm EDT

Aldo verbal abuse

The store manager in Aldo Menlo Mall is SUPER rude. I see how she treated one of her employees and it broke my heart. She thought she was being quite about it but when I seen her behavior it completely ruined my Aldo experience. I will never shop there again! Something has to be done about this situation because I have seen and spoken to other customers about her behavior. It is sickening. I have been shopping at Aldo for years but I will drive that extra 10 minutes to go to Woodbridge any day because of their poor choice of a store manager.

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7:08 am EDT

Aldo service / manager

Attention: APPARELL GROUP -ALDO

To whom it may concern,

My name is Wayne Olinyk, and I would like to lodge a formal complaint regarding the rude treatment I received by one of your employees who have been the "manager" on the 27/4/2019 at ALDO store in IBN Battuta mall, Dubai, UAE

It occurred approximately at 11 am as I was at the Cashier. The employee working the cashier was wearing the name badge, Portia, ID number 115329, Store no. 61718, transac.no. 2076 but there is this rude "Indian"manager that interfere with our transaction.

After having scanned all of my items, she requested the payment and asked me if I have the club apparel group, I replied yes. She asked me for the application form, I said I only used my mobile no. For those club cards and she said no it's not applicable and she started to make face although to start they transaction she is already grumpy.

And she didn't finish the transaction and went to the back room, so the cashier (black lady with a curly hair) come by and finished our transaction, so I asked her who that lady is, she said that is the "Manager".

I have been a long time customer at your store and was most upset by these events. Thus, this should not happened as I believe that a manager should be the best example for the subordinates employees on how to interact properly with a customer, and delivered a quality customer service on its customers. If this is your standards for a manager, I believe it is a mistake, she should just lock her self on the back room or stock room as she deserves to be there inside because her attitude is not applicable and she doesn't fit in a customer service industry. Pitty on her!

I hope that this letter explains my feelings and disappointment with what has occurred, I would not like this to happen to me or any other customer and hope that corrective measures are taken swiftly.

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8:05 pm EDT
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Aldo complaint

Hello I went to aldo in cherry hill mall at 9:30am waiting for the store to open to purchase shoes and they did not open on time it was 11:30am and the lifhts were still off, I missed my interview on tour behave, I was very disappointed! I love your store but after this incident I won't be back, your store was the only stire that look like you did not pay your electric bill! Signed pissed

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12:44 pm EDT

Aldo I am complaining about the service

I am buying a bag in aldo accessories when I ask the sales lady to give me a black one she said nothing and when I decided to get a rose colored bag then she said again nothing so I bought the bag and to my surprise the other side of the shop which is aldo also shoes and bags with men accessories I found out she has black bag and even more rose colored bag.
How this sales lady deceived me even she knows theres a chance I will go to the aldo also beside the shop.
This sales lady is a big lier and too much lazy to find the bag and entertain her customer. Gosh, I am buying in this shop frequently and this what I got.
Better change this lazy lady wont do good for the customer just to sit and waste time.

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5:48 pm EDT

Aldo boot sole

I bought boots from you guys, and only worn them 3 times (in normal weather, no rain or puddles) and the sole of my left boot completely came off. Those boots were over $100 and I feel ripped off. I was given the boots that people try on as well. I wasn't given a fresh new pair of boots, which in my opinion is rude. I would like a refund or a new pair of fresh boots

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7:53 am EDT
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Aldo leather handbag

I bought a leather handbag at Aldo in November. But when you look at the bag now. All the corners of the bag the black colour has come off and it is now like a cardboard colour.
I called the store now only to be told they dont sell leather handbags only synthethic leather.
Yet when we bought the bag, and asked whether it was leather we were told yes. If I knew it was not. I would never have purchased such an expensive bag. I might as well have bought one on the flea market.
I cannot believe that ALDO of all people and for those prices that it is not leather.
Just very disappointed in the product.

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9:50 pm EST

Aldo shoes siresen-96 [protected] 11-8-2 size. 8 1/2

I purchase a pair of shoes from your Atlantic City New Jersey store a month ago
The shoes we're black leather after 2 wears the leather start to peel in front

I purchased 3 pr of shoes
I felt as if i was purchasing a great product
My daughter said i was getting a great product
And now im not sure !
Please honor your product!
I am on a fixed income o have no money to thow away

Unsatisfactory customer

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5:17 am EST
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Aldo poor quality of the bag

I would like to start by saying that I am a huge ALDO fan, 90% of my shoes are from ALDO. In December I bought a bag online from the ALDO website and yesterday was the very first time I used the bag and must add that I am highly disappointed with the quality of this product.

I noticed that the L was missing from the word ALDO. When I took a closer look at the bag I realised that the rest of the words were also coming out, they look like they were stuck with a cheap glue. The stitches on the bag are hideous, even a first year fashion and textile design student can do a much neater job. I am highly disappointed and would like to know what can I do about this?

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1:16 pm EST

Aldo aldo shoe policy

I want an Aldo store on Lexington and 58th St. and I received really bad customer service from Travis and I am not sure of his last name but he was very rude and he did not want to help me with what I had to be helped with also he did not let me finish anything that came out of my mouth I've never sees I want an Aldo store on Lexington and 58th St. and I received really bad customer service from Travis and I am not sure of his last name but he was very rude and he did not want to help me with what I had to be helped with also he did not let me finish anything that came out of my mouth I've Never received such disrespect in my entire life He needs to be fired he is so disrespectful it's not even funny

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12:46 am EST
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Aldo worst quality brand.

I have purchase 2 pairs of Aldo shoes just 15 days ago. 2 pairs for 600 Qatari Rials. And the result is really unexpected. The upper body started removing like rexin. Really a worst brand of shoes i've ever used in my life. I have pictures and bill with me. Please try to change my shoes or return my money, i am never gonna use this brand in my life. It's really a biggest mistake of life i choose this instead of adidas, nike. If u coldn't help me in this i am gonna spread this message or upload that picture along with bill on all of my social media to viral it & not to use this brand. We all of my frnd use to buy branded shoes i will let them know about this cheap brand not to he purchase ever. So do co operate in changing my shoe or returning my cash back.

Thanks.

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3:32 pm EST

Aldo management experience

I use to be a employee there a little over a year ago ( manager to be exact) and I go to Aldo frequently to buy shoes and bags. I went In there today to exchange a pair of shoes. The store manager looked at the shoes and kinda tossed the box like what do u want me to do with these if u don't have a reciept. This is the same person that offers me to use her discount every single time i come Into the store. However there was a few people behind me and i said ok just give me a credit To not hold the line up. She said she didn't have merch credit cards. This is the same exact thing she told me when i wanted To do a return before and she actually had a whole drawer full of them bc her employee showed them
To me. I actually Wanted to get a boot that cost more than the shoes i was Trying to exchange. She said Come back another day. And i said No bc i think Ur lying bc just yesterday my Caucasian friend came In without a receipt to do a exchange and she gave her a gift card. I said Kristina every time i come In here i feel discriminated against treat me like im a normal customer. She said i am. I said No ur not u forget i use To be a employee here i know Policy and procedure. She said I'm not a racist and u can get out of the store. And i said No u can't put me out of anywhere bc how u can go above and beyond for my Caucasian friend and offer to do a shoe movement for her but not do it for me. I purchased them in the same location. She said get out of my store then called the cops on me. They came to
My job and they said they not going to do anything to me bc she admitted to them that she did have gift cards and that she was saving them. I'm going to corporate about this bc there's no point in speaking to the DM bc Kristina has told me Nicole doesn't and never has liked me and that Nicole would always take her side. I shop at Aldo almost every other week but I've never experienc ed anything like this ever. And it's ridiculous. She's never called the cops on anyone else who hurt her feelings. I will Never shop at this location anymore.

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1:19 pm EST

Aldo shoes

Also seems to buy cheap shoes and sell them at a very high price. Just after wearing it for 5 or 6 days the sole started to get detach. All they offered me was 20 percent off on next purchase. I don't want a shoe that breaks in few days and the company does not back their products. They claim this as wear and tear. Please check the images attached, the sole still has the sticker that came with the shoe. The sticker is still there but the shoe broke

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2:52 am EST

Aldo aldo egypt the quality of shoes is very bad

I have an official complaint regarding Aldo Egypt the quality of shoes is very bad moreover the customer service called retail group Egypt didn't solve my issue and at the end didn't respond into my email. This is your way to handle your clients that they have a complaint?
Below is the correspondence & photos of your product.
Please investigate this matter urgently & revert back to me.

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Update by Wael Ibrahim
Dec 22, 2018 2:54 am EST

This is the photos for my shoes

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2:03 pm EST

Aldo unethical behaviour (rude and obnoxious staff)

I bought 3 chain extensions set from 466 Fulton Street, Brooklyn, 11201 Location (store number 2524).My receipt no is 572565 and the ID of the cashier i dealt with was [protected]. The associate name is Gina([protected]).

First of all, i was waiting to pay for my item for 5 minutes while 2 of the staffs standing next to the available cash register talking about their lunch and weekend plans. I asked one of them to check the price for my item, She did, when i wanted to pay she said the other cashier will take me while she returned and start wandering around the store talking to the other cashier. she could have complete my purchase since she was in a free register but she didn't. when the only working cashier became free, she walked away totally avoiding me, when i asked her she came back and took my item and throw on the other side of the table. i told her that i was actually trying to pay for that. She start by saying the other cashier "people are so dry today, i cant deal anymore". she billed me the original price, i said they have 50% off, she said "Nope, this dont have 50% of, at most 30% (she has no clue about it, since an entire rack full of accessories are on 50% off sale)", when i told her that the other cashier already confirmed me the price, she asked the other lady and when she knew i was right she told the other staff " I can't deal with her, u take it" she moved away from the register while i was standing there to pay. i continue my purchase with the other staff while she stood there and talk about how people are rude. at this point i was so furious i decided not to take matter in my hand and jus leave.

I have the picture of the cashier and if this complain doesn't resolve anything i will submit an official complaint to BBB with all the info.

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8:44 am EST

Aldo aldo red bag has a big hole. barack bag sagging badly

I bought a red aldo bag when I was in dbn on holiday. I wore it 4 times as its a dress up bag. I discovered in the corner of the bag it has a big hole. The bag is practically brand new and hardly worn. It's disappointing I pd 900 that's not cheap. And I have a black also bag I bought and it's sagging badly I paid 799 for it. I put all of this on Facebook so others can see. I would like it both to be replaced. I will continue to share the word. See the pictures attached. Call me on [protected] asap. Call me for proof of purchase and pics

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Update by Cader
Nov 28, 2018 8:48 am EST

Black bag sagging from aldo. Bought at aldo canal walk. Call me for pics. [protected]

Update by Cader
Nov 28, 2018 8:47 am EST

Black bag sagging badly . Call me for pics. Bought at aldo candle walk

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9:39 pm EST

Aldo customer service

Store manager rude and speaks inappropriately to customers. District manager requested by customer service to respond to inquiries and complaints but failed to respond or have the courtesy to reply. Poor service stems from the top down.

I purchased shoes and explained at the time I may not keep them due to them being large on one foot but would try them at home with an insert. They were dusty on the bottom ( clearance ) shoes. I advised I didn't want to have an issue when /if returning. I also verified the return policy. A week later I went into return the shoes the store manager approached me at the register speaking very loudly and yelling what happened what happened why are you returning them and then proceeded to mumble under her breath to the cashier she probably wore the shoes . When I stayed it that they weren't an asked to repeat what she said she proceeded to argue with me. Highly unprofessional behavior and clearly a loud by the lack of response of the district manager .

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6:56 pm EST

Aldo lack of product in the store

Hello. I'm a aldo customer. That lives in the Harlem area in New York. I went in the store to find a store and I was told that they not getting the shoe because of the area. You feel that shoe is not going to sale. Now I'm not understanding why is that. It shouldn't matter where the location is. I feel that this is discrimination in the the urban area and we should be equal to any location. I'm going to continue to do my best to get a charge with that. It's a shame that I have to go out of my area to spend my money on your product and you have a store in my neighborhood. That's a shame and you all should be ashamed of yourselves.

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7:49 am EST
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Aldo customer service and delivery

Re order Y116827476
Royal Mail tracking No.  JV314343318GB 

Hi
I am writing to make a complaint regarding the above item which I ordered on the 27th October at your Brent Branch and requested for it to be delivered at Oxford Circus.

I received an emails from Aldo on 29th stating my order has been shipped and on 1st November I received notification that the order was ready to be picked up. I also received tracking confirmation by Royal Mail advising that my order had been delivered on the said date.

On Tuesday 6th November I went to Oxford Circus to collect my order. I waited 20 minutes whilst the sales advisor disappeared around the back to look for it and had been stood by the counter looking at the accessories to ensure that she could see me when she returned.

After the 20 minutes, wondering what was going on and then being ignored at the counter by two members of staff. I looked around on the shop floor and to my disappointment saw the young lady who I had been waiting for - serving someone else. I had to then wait until she served two other customers before I could gain her attention. She did not acknowledge the fact that I had been waiting all this time.

She advised me again to wait whilst she disappeared around the back. I waited another 7 minutes before she returned, to be told that my order had not arrived.

I asked how that was possible given the tracking/collection confirmation I received on 1st and today being the 6th (as in it is now 6 days later how has it not yet arrived?). Her response was I quote, ‘sometimes they send emails that things have been delivered and they haven't... it always happens'. I asked could she call up customer service, she said she was unable to do that and that was my responsibility.

Please note that I left work early that day. This has seriously inconvenience me as in the fact that I will have to go there for a second time but mainly, I had purchased it as a present for a someone's birthday which embarrassingly I was on my way to that day.

1. Please could you kindly inform me of the status of my order.

2. Please could you physically check with the store directly as opposed to simply using my tracking details.

3. Please could you kindly compensate me for the stress and inconvenience due to your staffs lack of customer care, unnecessary travel expenses and embarrassment faced in not being able to provide a gift for a birthday dinner that day.

I look forward to hearing from you

Kind regards

Maxine

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Aldo Customer Reviews Overview

Aldo is a global retailer specializing in the design and production of a wide range of footwear and accessories. The company offers a variety of shoes for men and women, including dress shoes, casual sneakers, boots, and sandals. In addition to footwear, Aldo provides customers with an assortment of handbags, jewelry, and other fashion accessories. The brand aims to deliver trendy, on-point styles for those seeking to update their shoe and accessory wardrobe. Aldo operates numerous stores worldwide and also serves customers through its e-commerce platform, aldoshoes.com, where shoppers can browse and purchase the latest collections.

Aldo In-depth Review

In summary, Aldo website - www.aldoshoes.com - is good place for finding stylish shoes and accessories. It is easy to use and offer many different products. Quality is good but sometimes prices can feel high. Sizing is standard, but always check size guide. Designs are modern and fashionable. Shopping online is simple and secure. They have many options for payment. Shipping is reliable, and they have clear return policy. Customer service is helpful. They also care for environment and ethics. Many customers leave positive reviews. They have loyalty program for extra benefits. Aldo is well-known brand with strong market presence.

Website Navigation and User Experience

Website of Aldo is easy for navigate. Design is clean and finding products is simple. Filters help to narrow down choices. Pages load quickly and site is mobile-friendly too.

Product Range and Selection

Aldo has wide range of shoes, bags, and accessories. They have many styles for both men and women. Selection includes casual to formal options.

Quality and Durability of Products

Products from Aldo are generally of good quality. Shoes are durable if care for properly. Some items may be less durable, so it is important to read reviews and product details.

Pricing and Value for Money

Prices at Aldo can be bit high, but they often have sales and discounts. For quality and style, many customers find it worth the price.

Sizing and Fit

Sizing at Aldo is consistent with standard measurements. It is important to check size guide, especially for international sizes.

Style and Design Aesthetics

Aldo is known for modern and trendy designs. They offer variety of styles to suit different tastes and occasions.

Online Shopping Experience

Shopping on Aldo website is straightforward. Product information is clear and checkout process is easy.

Payment Options and Security

Aldo provides many payment options including credit cards and PayPal. Website is secure, using encryption to protect customer information.

Shipping and Delivery Services

Aldo offers reliable shipping. They provide tracking information and delivery times are reasonable. Shipping costs vary depending on location and speed of delivery chosen.

Return and Exchange Policies

Aldo has clear return and exchange policy. Customers can return items within certain period if not satisfied. Some conditions apply, so it is important to read policy.

Customer Service and Support

Customer service at Aldo is helpful. They can be contacted through various channels including email and phone. Response times are good.

Environmental and Ethical Practices

Aldo shows commitment to environment and ethical practices. They have initiatives for sustainability and responsible sourcing.

Customer Reviews and Testimonials

Many customer reviews for Aldo are positive. Customers praise style, quality, and customer service. Some negative reviews exist, often about specific products or isolated incidents.

Loyalty Programs and Promotions

Aldo offers loyalty program called ALDO Crew. Members get benefits like discounts, birthday gifts, and exclusive offers.

Brand Reputation and Market Presence

Aldo has strong reputation and presence in market. They are known for fashionable products and have many stores worldwide.

How to file a complaint about Aldo?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Aldo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Aldo. Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Aldo on ComplaintsBoard.com.

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Contact Aldo customer service

Phone numbers

1800 326 2536 1888 818 2536 More phone numbers

Website

www.aldoshoes.com

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