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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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6:02 am EST
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AliExpress order not delivered

I ordered a product from AliExpress on 25 Jan which was going to be delivered by yanwen economic air mail but there is no update about the order after 29 jan 2019 it's already 22 Feb 2019 still no update about it. please help regarding this issue. I want to know where is my product and it will get delivered by which date or atleast update the tracking status

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Update by Alone1320
Feb 22, 2019 6:37 am EST

Tracking id LP00121600376508

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4:55 am EST
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AliExpress order not shipped

My order number98681481557705 have not been ship since 3 week I have contacted the seller but he doesn't reply. I have already made payment n it the first time I have any issue like that since I am a platinum member on aliexpress I have purchased lot n lots of items but now I am so dissatisfied with this sellers. Can you help with this matter I really need this product

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6:49 am EST
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AliExpress order not received

I'm complaining about not recieving my order i ordered on 11/11/18 when it said on the app that the order is delivered! I called liban post and they said they didn't receive the product. This is order ID [protected] and this is the tracking number RP089323203CN.
Can i have a new tracking number to see where is the product i ordered or to know more about the product

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3:35 pm EST

AliExpress astonvilla professional 4/4 maple wood violin set with carrying case

I made an order on 11-11-2018 from Adventure-Club Store.
I didn't get my order and I opened a dispute.
Days later the seller begged me to close dispute that my order will soon arrive.
I close dispute. And till 19-02-2019. I have not received my order yet.

我于18-11-2018从Adventure-Club Store订购。 我没有得到我的订单,我开了一个争议。 几天后,卖家请求我纠正我的订单即将到来的争议。 我很争议。 直到19-02-2019。 我还没收到订单

Please I want to get my order or I want my money refunded.
I am an accident victim and bedridden and I don't want to die from the pain this is causing.

我想收到我的订单,或者我希望退款。
我是一个意外受害者,卧床不起,我不想死于这造成的痛苦

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7:15 am EST

AliExpress 100 cm led wall lamp

The lamp I ordered has arrived well packed but absolutely dead.
I ensured that all wires connected properly and AC power reaches the power a DC converter. Then took pictures, and opened a dispute.
The seller gave me options to refund money or replace faulty lamp with a good one, which I went for.
The seller kept insisting to close open dispute and I answered that it can be done after they sent a new working lamp.
The next day AE had closed a dispute without any feedback.
When I requested explanation the seller response was "AE already handled it"...
All attempts to appeal had no result, full ignorance.
I had many successful purchases from AE, but this one was the worst ever experience looking as a cancer of the resource.
The attitude and the way how seller and AE Customer Support Service acted is below any acceptable level.

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5:02 am EST

AliExpress even customer service lie to you. order number:- 98339736968684

I have been trying to cancel an order for approximately two weeks. I have contacted their 'customer service' over this issue several times but to be honest they are no help even if you can get them to understand what you are saying in their 'chat'. You try to reply to an email supposedly copied in on the email they sent to the seller but you get no response.
A couple of days ago I asked if they are able to view the contents of the message centre to see for themselves the issue I am having with this seller and the reply was, 'No I cannot'.
Today I tried complaining again to be told they look through the messages to resolve issues between buyers and sellers. When I challenged them on this my 'chat', their equivalent of customer service, was more or less immediately cut off.
I then instigated another 'chat' to report such behaviour and the representative could not care less even when I stated that I shall wait for the three days for the order to cancel automatically and when I receive my refund I am closing my account. I may just as well told a brick wall my complaint as that would have achieved the same response.

Do their customers mean that little to them?

Until this point I have been happy trading with Aliexpress but now I shall go anywhere to avoid trading with them. How can you trade with a company whose customer services are LIARS themselves?

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Aliextinct
, US
Feb 21, 2019 10:39 am EST

It was exactly the same thing I got from Ali's customer service. They did nothing but saying they understand and send a message which did not do anything. If they think the tension is getting higher, they just cut me off like I clicked on the "Chat ending" which I did not know when did I do it.

If there is any problem, you are on your own.

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5:45 am EST

AliExpress order id : 507220092775893

Have not received my goods or refund as promised by customer service on AliExpress. I am owed either 50 battery or $430 AUD. I was unable to pick the item up due to the lack of customer support from the seller nor was I notified of where to pick it up until it had been returned to the seller. The item has been returned back to the seller and I have no items or no money; which is very upsetting.
Please resolve this as I am a big customer who purchase nearly everything off aliexpress.

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2:00 pm EST
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AliExpress wrong item received, refund was canceled by store, aliexpress support decision of fraudulent store

Wrong item received, contacted seller and asked for a refund from the store.
I submitted photo evidence from the package together with the wrong item which I received.

To my surprise the refund was canceled by the S925 Store on aliexpress.com and the seller said you have received item.
Aliexpress.com support stores decision to cancel refund.(working hand in hand to fraud, that is corruption on high level, just to mention aliexpress is listed on stock exchange).
But seller sent a message with arrogance And asked if you order another item from our store we will then send the correct item aswell.
That is fishy fraud, you order another and you receive the item or not, or another wrong in combination.It is that sort of annoyment you can complain to IFRS to address the standards, investigate aliexpress and force the fraudsters out. Or shut down company and Blacklist CEO's if found corruptive and involvement indirectly with fraudlike activity.
IFRS can take complaints to intelligence authorities and when a company receives enough complaints, it may be banned from world stock exchange.and CEO's can be blacklisted so they can never open a sales or trade company ever again.
Good advice is telling the media first and then if if you wish you can hire a lawyer to file a civil lawsuit against store or atleast build up solid case enough to get your rights, and put fraudsters out of business forever.

"The international standards for consumers is that the customer have right for a refund when wrong item is received from a store".

Search for, International Financial Apliance Committee. They can shut down stores and companies on International level if store/company is found fraudent or curruptive. ask a lawyer for advice usually that is free of charge and is a good start.

China have many good gadgets and goods to sell, but the fraudsters is infamous worldwide issue.
Transparency, respect and FairPlay/ fair trade is important cases to fight for.

Good luck to all consumers

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11:38 am EST

AliExpress selling refurbished/defective phones with brand new tag

Seller is selling refurbished defective phone with brand new label. I have checked with oneplus customer service that warranty is expired and also shared video of microphone is not working but AliExpress rejected my dispute.
I have tried to escalate this issue to as much as possible through Facebook, live chat but AliExpress is not bothered to help me. The same user has cheated many people and they have lost 100s of dollars

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8:28 am EST
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AliExpress incubator

Hi,
I paid amount AED 150.99 via Debit card ending with 7950 . On 28 Jan 2019.at 3.03 pm.
For incubator controller two different models.
Order ID.[protected].
& [protected].

When I go search the delivery status its shows Delivery awaiting.

When I check My orders it shows "no order"

Let me know when this I get my shipment.
My contact [protected].

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6:53 am EST
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AliExpress the order# 98430400555165

Hello,

I have canceled this order from a long time, and whenever I communicate with them "Mi Global Store" the seller does not give an answer to my order cancellation request. This seller is not cooperating at all and I don't know why you are dealing with vendors like this. They are not care about oils at all. I want a solution to my problem with them and refund my amount in my account, You as a reputable site and have a good reputation that you will find me a solution with them.

Riyadh Mohammed

Thanks

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8:09 am EST

AliExpress ps/2 to usb adapter converter usb

I got 2 converters, but none of them worked properly.
I got the message that usb device is not recognized every time I plug it into the computer
Every time I plug in nothing happens, I got the message in the right corner that device is not recognizable and when I press any key on the keyboard nothing happens
I've tried to check it on the other computers, both of the converters but still nothing happens and the devices dont work.

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4:39 am EST

AliExpress eastvita hdq15 mini smart wifi ip camera hd 1080p network camcorder ir night vision motion detection sensor sports dv dvr r30

I made an order for a single smart camera of the above product from Geekam second store on 17/9/18 and it signer to have arrived on 16/11/ 18
But till this moment I have been to my post office twice and havnt seen my parcel...
I contacted the store but it ddnt respond so i decided to lay a complaint as to get a guide line through this issue, pls

ORDER ID:[protected]
TRACKING NUM::RF571407493SG
ADDRESS::Moses Benson
Abayomi crescent, Idi Ishin,
Jericho, Ibadan
Northwest Oyo state, 200272
Nigeria

Moses Benson

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11:06 am EST

AliExpress I am complaining about non yet available of mobile phone back cover

Order no: [protected]
I am writing in connection with the above mentioned order for mobile phone back cover. Unfortunetely, I have not yet received the mobile phone back cover, which was orderd in 09th of January. I would be greatfulif you could deliver it as soon as possible and can I know some information about whether my order receive or not.

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10:52 am EST

AliExpress lcd clock

Seller admitted sending item to wrong address. Promised to re send replacement after chinese new year but dragged this. Later when I lodged a dispute process through alibaba, seller asked that I cancel dispute in order that he send me item. On advice of alibaba agent, I cancelled dispute process. Still seller did not send item and I believe he was holding out for expiry period to get money instead. I have since, on advice of another alibaba agent to reinstate dispute and ask for refund as seller is no longer trustworthy.

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9:10 am EST

AliExpress disappointing customer service agent

hi aliexpress:

I would like to seek your assitance for the the awful customer service from your agent. I inform her ehat my problem is but she is very arrogant. please see att for the captions. I dont know if this is a kind if service you are giving to a platinum member but it is very disappointing. I have been ur client for quite some time but your the threatment is very disappointing. Hope you can take actions from this.

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5:34 am EST

AliExpress failure to deliver and misconduct

Hello, I am having a problem with the seller named hew rui, he is refusing to ship my order and at the same time he is rejecting order cancellation because he wants me to put a false reason as to why he cannot deliver my order. I continuously asked him to ship the order but all he cares about is the review of his shop. It has been nearly a month now since I paid for my order and it has not yet arrived. May you please help because this is very frustrating

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1:33 am EST

AliExpress 26 inch foldable mountain bike

Bought a mountain foldable bike from aliexpress seller name (warm beach store) since 8th feb and I had messaged the seller since 5th feb and he never respond and even after the end of their chinese new year he also never respond and didn't ship the bike till now and when you call AliExpress customer service to contact him through his phone number they told me they don't have his number or any other contact details except email which he never respond to it, how aliexpress has no any contact number with the seller how they let the seller sell in their site and his information page is completely empty even no license how they made us vulnerable for this kind of humiliation and all their response thats we can do

My name: Hamdy ELABBASY
Email: hamdy. [protected]@gmail.com
Desirable resolution: either contact seller through phone to ship it immediately and respond to my full messeges or compensate me with another bike with the same specs with no additional money or shipping fees.
Order number attached

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2:54 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AliExpress dolago hair; bad quality hair that is fake not human hair

Do not buy from Dolago hair on Aliexpress! They sent me extremely bad hair that was full of short hairs, lots of small hairs sticking out, too frizzy, extremely tangled and matted as if I had owned the hair for several years, the bangs were stringy and not full as promised with a sizeable gap between some of the strands on one side they were completely sparse, the hair was extremely thin not 150% destiny at all and the hair shed a lot! This is the worst hair I have ever gotten when I have bought a lot of hair over the years. This hair was terrible from the moment that I opened the package.

The company also leave fake reviews using pictures of women with hair from other companies pretending that it is their hair, then they write many fake 5 star reviews from supposed "Americans" writing in very broken english. When I did a burn test with some strands of the hair that had shed, the hair melted slowly into a ball rather than burning, smelt like rubber and gave black smoke. That shows that this hair is fake, it is synthetic hair and not human hair. Real human hair does not melt, I used some of my natural hair to compare and the hair burned instantly into a ball and smelled like burning hair. I paid £170 for fake bad hair!

The seller is a liar who lied that they told me when they shipped the hair not to leave a bad review if I want a refund, they never did this. In the dispute when I returned the hair they lied saying that I seriously damaged the hair. Please do not buy from this awful company! Bad hair and bad manners. Scammers. The worst company I have ever dealt with.

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They refunded me

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1:30 pm EST

AliExpress unauthorized credit card charges

Hello! I'm writting this complain because I do the payment at forefair boutique store at aliexpress day 06.02.2018, 10:19, for a bodysuit that cost 12.11$ but from my card my money was taken twice. I went to the banca and confirm that the money were taken twice from ali, I contact the seller and they dont give me a reason why they take my money twice for 1 product (24.22$). Of course if my moneys arent save im not gonna order anymore at aliexpres. Pls respond me as soon as posible.

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AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

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