Menu
AntennaDeals / Lava Electronics
AntennaDeals / Lava Electronics Customer Service Phone, Email, Contacts

AntennaDeals / Lava Electronics
reviews & complaints

www.antennadeals.com
www.antennadeals.com

Learn how the rating is calculated

1.2 16 Reviews

AntennaDeals / Lava Electronics Complaints Summary

1 Resolved
15 Unresolved
Our verdict: If considering services from AntennaDeals / Lava Electronics with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for AntennaDeals / Lava Electronics has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of AntennaDeals / Lava Electronics. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

AntennaDeals / Lava Electronics reviews & complaints 16

Sort by:

Newest AntennaDeals / Lava Electronics reviews & complaints

ComplaintsBoard
D
7:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AntennaDeals / Lava Electronics Credit for returned merchandise

This company is either incompetent or just out to cheat you. I purchased an indoor antenna, it didn't work as described, I called their tech support guy who agreed it wouldn't work in my location. They told me to return it, at my expense, and I would receive a refund in "2-3 days". 16 days later no refund and worse, they do not return call, emails, or texts. My usps tracking receipt shows it was delivered to them, but as i've said... No response. I would strongly advise people to avoid this company. I wish I could give no stars.
Dennis

Read full review of AntennaDeals / Lava Electronics
Hide full review
ComplaintsBoard
J
11:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AntennaDeals / Lava Electronics Antenna LAVA HD 8008

I bought a LAVA HD 8008 antenna from antennadeals and when I got it I tried it and it would not work. I have a low powered antenna that picks up 8 channels, I thought since it was a higher powered antenna it might pick up more channels. It would not even pick up one. They advertised it had a 60 day money back guarantee. I have sent numerous emails and still have gotten anything about a refund. I have ford about a thousands complaint about this company with the same complaint. They are a scam company, do not order anything from them.

Read full review of AntennaDeals / Lava Electronics
Hide full review
ComplaintsBoard
M
6:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AntennaDeals / Lava Electronics refund for returned antenna

On Aug. 27, 2018 I ordered online from AntennaDeals.com the HD8008 4K omni-directional amplified HDTV antenna and was charged $111.90. A few days later it arrived and the instructions said that it could be mounted in my attic and would pickup any broadcasts within a 125 mile range. I decided to mount it outside on top of my roof. Connected it to my Sony VEGA flat screen TV and followed their instructions and did a channel search. It found ONE TV station about 27 miles away. The four major TV stations about 35 miles away in Columbus, OH would not even register. I did numerous channel scans over the course of 3 days and still the one TV station was the only one to register.
I called the number on their web site for assistance during their advertised regular business hours and had to leave a message. No one called me back. I called again and left another message and still no return call. I texted them on 9/19/18 and again on 9/25/18. I finally got a reply wanting to know "what's going on?" After explaining that I had performed all of their suggested fixes I asked if I could return it for a refund a purchase a different one.
This is a copy of their text in regards to the refund: "Or we can wait for you to send it back then refund then setup a new order...the latter is the fastest route to an antenna exchange". On 9/27/18 I confirmed by text the address to send the antenna back to. They said to use the original shipping carton and return it to the P.O. Box listed as the return address label. On 10/1/18 I shipped everything that they had sent me with a tracking number. I got a confirmation that it was delivered back to them on 10/4/18. On 10/11/18 I sent them another text asking about my refund. No reply. I called and left another message, no reply.
Mr. Jimmy Howe, Sales Manager, listed on the web site is NOT an honorable person. Nor is Lava Electronics Inc. I have made numerous attempts to contact ANYONE about my refund but to no avail.

Read full review of AntennaDeals / Lava Electronics
Update by mndvan
Dec 09, 2018 6:18 pm EST

I have been texting the phone number that I originally had been texting with someone every Thursday asking where my refund is. Still no refund nor any replies.

Hide full review

Is AntennaDeals / Lava Electronics legit?

Our verdict: Complaints Board's thorough examination reveals AntennaDeals / Lava Electronics as a legitimate entity with notable strengths. Despite a 6% resolution rate on customer complaints, which invites a closer look, AntennaDeals / Lava Electronics stands out for its commitment to quality and security. Clients considering AntennaDeals / Lava Electronics should delve into its customer service record to gauge compatibility with their expectations.

AntennaDeals / Lava Electronics earns 91% level of Trustworthiness

Perfect Trust Endorsement: AntennaDeals / Lava Electronics achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for AntennaDeals / Lava Electronics. The company provides a physical address, 4 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Antennadeals.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Antennadeals.com you are considering visiting, which is associated with AntennaDeals / Lava Electronics, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for AntennaDeals / Lava Electronics have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • While AntennaDeals / Lava Electronics has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 16 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the antennadeals.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Antennadeals.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The antennadeals.com may offer a niche product or service that is only of interest to a smaller audience.
  • SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.
ComplaintsBoard
S
7:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AntennaDeals / Lava Electronics lava omnidirectional antenna - don't waste your money

This antenna does not pick up channels even 23 miles away. When I inquired about the possibility of returning it, I was given an RMA numbers and instructions on returning it at my expense. They kept the antenna and refused to refund since it was over 60 days. In answer to the question of why they gave me the okay to return it, I was told that is an automated system. They never answer the phone. There is no support. I don't even think this is a legit business.

Read full review of AntennaDeals / Lava Electronics
Hide full review
ComplaintsBoard
A
3:55 pm EDT

AntennaDeals / Lava Electronics hd-8008 outdoor antenna, hd-468 indoor antenna, and 2 converter boxes

Was able to get an RMA # and shipping address to send product back to as none of the equipment worked well. Tried following up on it a month later and all the phone numbers provided either said ext busy or asked to leave a voicemail. I left a voicemail and would receive a robo response from Mike at antennadeals stating I would be contacted but to no avail. This is definitely a scam.

Read full review of AntennaDeals / Lava Electronics
Hide full review
ComplaintsBoard
S
3:58 am EST

AntennaDeals / Lava Electronics no customer service

As usual, I am one of those people who's constantly ignored by their customer service.
I am having a serious problem with an antenna I recently bought from them (fell for their ads). It doesn't work.
There's no way to contact them, It seems like their office is empty and everyone is at home preparing for Christmas. No one wants to do their job properly. My emails are not replied, no one ever called me back. Once I get an opportunity to cancel it, I will with no doubts.

Read full review of AntennaDeals / Lava Electronics
Hide full review
ComplaintsBoard
S
2:59 am EDT

AntennaDeals / Lava Electronics Scammers

I won't say anything new. My antenna works like crap. They provide no customer service at all, never call you back and never pick up the phone. What is that? They took the money and went away. Nothing new.
I shipped a broken antenna back to them so they could see that it's really junk. And I also requested a refund. But there's nothing. I'm sure they got the package, I have a tracking number, but they don't answer.
You know, people, I think they are scammers who don't care. That's all.

Read full review of AntennaDeals / Lava Electronics
Hide full review
ComplaintsBoard
S
4:26 pm EDT

AntennaDeals / Lava Electronics incorrect product shipped/horrible customer service/refusal to respond to communication attempts

I ordered an item from them on July 12, 2017. On July 17, 2017, I finally received a package from them. It was not only the wrong item, but it was damaged. After several attempts to communicate with them, I finally talked with a supposed customer service rep whom told me that he would have the correct item, the item I ordered, sent out to me via express shipping. As of today's date, July 20, 2017, I still have not gotten so much as a confirmation email pertaining to the new, correct item being shipped. After several more attempts, SEVERAL more attempts to contact them, I have yet to be able to talk to anyone and have gotten no response from them in any way, not via text msg, not via email and not via a return phone call. This company needs to be shut down and I mean shut down completely and right now.

Also Known As;
Lava Electronics Inc.

450 FM 2493
PO Box 450
Flint
Texas
United States - [protected]

Principal: Mr Mike Monroe, Owner

Alternate Business Names;

TVAntennas.org

Read full review of AntennaDeals / Lava Electronics
Hide full review
ComplaintsBoard
J
11:38 am EDT

AntennaDeals / Lava Electronics lava antenna and pro install kit

Their website claims to ship within 24 hours and deliver within 1 to 3 days. I ordered an antenna and pro install kit on April 18th they didn't even print the shipping label until April 22nd and they didn't hand it off to Fedex until April 26th. That's 8 days there. Then they slow boated it through fedex and the antenna arrived on May 2nd. I still haven't received the pro install kit yet and have been sitting here with walls open waiting to install this for 17 days now. VERY ANGRY!

Read full review of AntennaDeals / Lava Electronics
View 0 more photos
Hide full review
ComplaintsBoard
D
10:11 am EDT

AntennaDeals / Lava Electronics Lava hd 2605 & 2805 antennas

Mike Kevin Monroe (SCAMMING POS!)
Antennadeals, com (Rip-Off and Scam artist!) “BEWARE!”

READ FIRST!

“Over 310 complaints” with the Better Business Bureau. Buyer beware.

WWW.bbb.org/east-texas/business-reviews/antennas/antennadealscom-in-flint-tx-28051622

This "Fraudulent Seller" reflects terribly on the product and the LAVA company name! Mike Kevin Monroe is a corrupt, worthless piece of crap! Lava is aware of his "Bait & Switch" ripp-off scams! Therefore is as corrupt and this Piece of ### Mike Monroe for allowing his to use their product line to steal from customers!

"DO NOT BUY THIS PRODUCT"
Or anything from this piece of trash:

Mike Kevin Monroe
Antennadeals, com
1023 Pine Needles Dr.
Sour Lake, TX. 77659

Read full review of AntennaDeals / Lava Electronics
Hide full review
ComplaintsBoard
K
1:32 am EDT

AntennaDeals / Lava Electronics Unhappy customer

I bought an outdoor antenna from AntennaDeals and it arrived damaged. When I contacted customer service regarding my problem they did not seem very happy. After several emails they said they will send me another one. So I sent the defective one back and about two weeks later they said that they were not able to send me a replacement. Then I asked for a refund but they refused.
After that I contacted PayPal and opened a dispute against AntennaDeals, and only then they finally agreed to refund my money. I removed the dispute and they gave me my money back. What a joke.

Read full review of AntennaDeals / Lava Electronics
Hide full review
ComplaintsBoard
A
4:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AntennaDeals / Lava Electronics Poor delivery & Poor customer service

Antenna Deals' website states product will be received in 1-3 days. I placed my order 7 days ago & it hasn't even left Texas yet! Tried calling Customer Service as website states they're open Saturday's until 7:PM CST. Called @ 4:PM CST and got their recording that 'no one is available now'. I sure hope the remote control I ordered works when I finally receive it because I don't plan to ever deal with Antenna Deals again! Still waiting in Arizona...

Read full review of AntennaDeals / Lava Electronics
Hide full review
ComplaintsBoard
H
11:58 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AntennaDeals / Lava Electronics Can't make contact tried many calls and emails

Purchased antenna from Antennadeals.com and does not work. I tried several times to call and they never answer. Sent several emails and no response. The mailing address says ...from customer support. No return address. I purchased with PayPal and am going to file a dispute. I am not going to let them get away with this.

Read full review of AntennaDeals / Lava Electronics and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
sky055
, US
Sep 22, 2014 3:21 am EDT

The antenna did not work in my area. I returned it by USPS. My credit card was never credited. I emailed the company and the rep kept asking for a paypal number. Well, I paid by personal credit card. I still did not get my $80. Do not purchase anything from this company!

ComplaintsBoard
J
10:17 pm EST

AntennaDeals / Lava Electronics lava 600

I bought lava900 it is cheap piece of plastic to put it up and cable is a very thin cable for radio . The cable snaped off and the unit wont stop moving with the wind it does lock down. I email them 3 times and had a fulll refund within 48 hours and purchase lava hd2805.

Read full review of AntennaDeals / Lava Electronics
Hide full review
ComplaintsBoard
T
2:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AntennaDeals / Lava Electronics Product delivery/Does not deliver

I purchased an antenna from www.antennadeals.com. I have yet to receive my antenna or a refund, which I have requested. I have emailed them quite a few times, with only one email response, which was not satisfactory. There excuse was they were out of stock. I told them I would take the next model up or a refund. No reply. They do not respond to emails quickly as they state in their advertisement! There is no 24/7 tech support! They sure as *** can't guarantee 100% satisfaction! They are a disgrace to American business! Do not buy from this site!

Read full review of AntennaDeals / Lava Electronics and 3 comments
View 0 more photos
Update by Tony Warner
Jun 24, 2011 6:22 am EDT

I just stuck the picture on there to show people the ad, so beware if you see this ad. Its just part of their ad. It will pick up fifty or sixty miles from my home but not on a reliable basis. You can get an American made antenna for around this price, but you will pay extra for a rotor. This antenna is very cheap. It might be worth 20 bucks and that is stretching it. I would not recommend this antenna. I have had quite a few people contact me on Pissed Consumer about Antennadeals about there bad service. They are a piss poor company. Stay away from Antennadeals.com!

Hide full review
3 comments
Add a comment
M
M
mjm70x7
South Beloit, US
Oct 20, 2014 9:45 pm EDT

I too have been ripped off by this company! I am very angry. I asked for support and never got it. I text them and emailed with no response.

U
U
Unhappy Lisa
, US
Sep 13, 2013 4:23 pm EDT

I purchased an antenna from antenna deals in June 2013 I have had it for 2 months and it worked great until about a week ago. I tried to emai them because they have a 2 year 100% guarantee to replace or repair the product no matter what happens to it. I have emailed them 4 days in a row with absolutly no response. I looked to report them to the better business bureau and they had an actual phone number for them of [protected] of course it went straight to voicemail but within 1 minute of leaving them a message I got a text saying I called the wrong number. Better business has numerous complaints about this company and they refuse to even accept their mail. STAY AWAY FROM THIS SCAM OF A COMPANY

D
D
Dave06
Boisbriand, CA
Jun 24, 2011 4:16 am EDT

Look carefully. They don't have any REAL photo of the antenna they sell. This is only a graphic. There's no antenna so cheap (59$) doing 150 miles. Trust me on this, I took 4-5 hours last day on the internet to compare different models. This one was a scam.

ComplaintsBoard
S
12:40 pm EST

AntennaDeals / Lava Electronics Had issues with providing faulty equipment

I ordered a digital antenna (HD) from these people and person told me in many conversation what I needed so I ordered it. When it arrived I unpacked it and started putting it together any soon found out there was a piece broken and another didn't fit very well (it had to of been packed that way). I email them right away and they replied promptly said that the new pieces would be shipped. I waited for 2 weeks any I emailed them and probably 40 more time without a response. They promote that every is American made, customer satisfaction is #1 with them, and prompt service.

This in not a big ticket item, ($2.00-$5.00)and for a Texas based company it's really this kind a thing goes on. My advice is to DO NOT Buy Any Thing from AntennaDeals.com

Read full review of AntennaDeals / Lava Electronics and 6 comments
Hide full review
6 comments
Add a comment
D
D
David789
, US
Aug 31, 2020 10:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I odered a 2805 unit and they sent me a w605 unit, I sent back on July 3rd and they received it back on July 5th by tracking number. They will not respond to emails, phone calls or texts. Been trying several times a week since Julyi have reported it with the BBB and pissedcomsumer.com. they advertise as 100% guarantee refund, what a lie

S
S
Sonja Carter
, US
Sep 30, 2019 9:21 pm EDT

Returned antenna per their instructions 1st week in July, have not received a refund and they will not return my calls, not sure why they are allowed to stay in business!

T
T
69tr3
, US
Oct 22, 2017 9:19 am EDT

Bought HD2605 ultra 4K and controls didn't work, took several days for them to respond. Got new part and antenna still wasn't
any good. Got less stations then my $10.00 HD tv stick. Finally got number to send back, now waiting for refund 10 days so far.

A
A
Adammckh
, US
Aug 29, 2015 4:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Website states product will be received in 1-3 days. It's been 7 days and the item hasn't even left Texas yet! So far, not impressed. Website states their Customer Service is open Saturday's until 7:PM CST. I called @ 4:PM CST and got a recording 'no one is available'. Hoping the product I ordered works! Still waiting to receive it...

J
J
jmartin70
, US
Jan 16, 2014 2:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I bought the LAVAHD2805 antenna from antennadeals.The remote control was bad and I tried to contact them but never heard anything from them. I sent 4 emails. I would not recommend this company to anyone.

M
M
Maryand
, US
Oct 17, 2013 10:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I wouldn't buy from AntennaDeals either. Their ad on e-bay stated American Made but, right on the box, it states Made In China! When we got the antenna it was missing parts. The remote did not work. And most of all, we only got a few stations with this antenna. We got more stations with our old antenna, "A LOT" more. I asked for our money back and had to pay $17 to ship it back to them. So, I had to pay to send their junk back to them. "Just Don't Buy From This Company" You'll be sorry you did. By the way we went to Radio Shack and bought a big antenna with the rotor and we had to pay much more for the set-up but, it works, we get a lot of stations. As a matter of fact we got 60 plus stations. Never knew there were that many stations out there.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact AntennaDeals / Lava Electronics customer service

Phone numbers

1800 380 6822 +1 (909) 643-5166 More phone numbers

Website

www.antennadeals.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with AntennaDeals / Lava Electronics?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AntennaDeals / Lava Electronics Customer Service. Initial AntennaDeals / Lava Electronics complaints should be directed to their team directly. You can find contact details for AntennaDeals / Lava Electronics above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about AntennaDeals / Lava Electronics. Discuss the issues you have had with AntennaDeals / Lava Electronics and work with their customer service team to find a resolution.