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where's the beef/chicken?
Ticket # 206 Store 1229 10/27/2008
On this date I ordered 2 Chk Doublers, 2 RB Doublers and 1 Sm curly fries. I had no idea that these sandwiches were to be your answer to White Castle. $6.67 for white bread with just a tad of meat! I suggest you eliminate this product pronto and go back to your products that don't insult the customer. Every time we go this route, there is less reason to patronize Arby's. The competition is gaining ground. I don't buy your salads anymore because, given their price, I can get better deals elsewhere. Let your accounting staff feed on these items!
ease of access of survey
Bottom of our receipt said to do the survey and get free Reg RB or Beef N Cheddar. Filled out possible website: arbys.com/survey and could not get into any site except this one. If you are looking for complaints this works, but if you are looking for a true customer friendly survey you will not get it with this approach. We have always enjoyed Arbys and are amazed that this type of survey ? is out there.
i went to my local arbys. i saw the new sandwich angus beef and i thought i would try it. i ordered especially after seeing the pictures. it looked awesome. well i ordered one and to my dismay it did not look anything like the pictures. i said something to the manager and he said i will take care of it.
i was wondering if this kind of advertising is your way of doing business? or is it this restaurant. we are usually happy with our food.
5/9/2011 7:47:54 a.m. I stopped in this Loves truck-stop and fueled, it had an Arby's so I decided to grab something to go, so looking at their menu board I noticed the chicken and bisquit sandwich, and by the picture looked delicious. So I ordered two sandwiches. Left the truckstop, got on the highway opened up a sandwich and what a big disappointment. Nothing at all like the pictures advertising this sandwich. The so called chicken was I doubt 1/16th of an inch thick, a lot more breading than chicken. Also looked nothing at all like the chicken strip in the picture. Buyers beware, you will do better just to buy a bisquit, it will be a lot cheaper and you won't be disappointed by Arby's false advertisements.
My husband and I both tried your new Roast Burgers (bacon cheddar) and your potato bites. We were very disappointed. The Roast Burgers had very little meat. We also had mozzarelli sticks and potato bites. Both had the same coating, which was changed from the original recipe. The bites were inedible, even when dipped. We definitely will not be eating these items again although we are frequent diners in your restaurants. Don't change things if you expect people to continue patronizing your establishments.
I went to arbys on the evening on Feb 19th 2009 thru the drive thru window. I specificly asked for the sauce that goes with the new southwestern eggrolls sauce. I didnt recieve it. We ordered 2 med strawberry shakes and they were out of it. THIS IS THE 2nd TIME THAT THE HAVE BEEN OUT OF STRAWBERRY SHAKES... The curly fries were cold. We only live 1.6 miles from the restaurant the fries cant get that cold in that short of period. We eat at arbys atleast 8 to 10 times a month there. We spent 23.66 on dinner tonight. I am very disappointed in the quality of the food and the service this evening.
This doesnt mean that we will not ever eat there again. I guess my point is, that it seemed like they didnt make the to listen when we were ordering our food. The store was not busy, we spend alot of money there each month.
i was down by point loma a couple days ago and i stopped by to get a roast beef sandwhich and i had asked for 3 arbys sauce packets and i think it was the general manager who told me only one per sandwhich and i didn't like that and i also didn't like way she would snap her fingers to the other employees and tell them some mean stuff
hade a coupond and they would not honer it saying they had fruld couponds out there and there not takeng none can't they tell it was a newpaper ad and not make me feel as i forged it for only 5 arby melts for 5.00 and make me fell like a crook in sted i paid 12.39 due to not enough time to some where else, guess next time i will know better
I used to get ham and cheese sandwiches at arbys and there was alot of ham on them . Since they started the 5 for 6.95 the ham is very little. I got my sandwich and opened the wrapper and all I seen was a bun, I lifted the top of the bun and found a small circle of ham in the middle and I said something to the girl at the window and she said oh well this is all you get, it is pre measured by arbys. This is a disgrace that you pay that kind of money for a sandwich and get bread...things are tough out here and people are only eating out maybe once a week and this is what you get. I want my moneys worth ...
My family and I went into arbys to have a late lunch. The help was rude...our order was wrong. There was four teenagers in charge and no adult in site. They were nasty cuz we said our order was wrong. When finding a table...they were such a mess. Food all over and the only tables that were clean had the chairs still up from the night before...this was 3 in the afternoon. And to make it worse...when eatting with my 8 and 3 year old...we listened to the staffs conversation about how wild a party got the night before and how "drunk and ###ed" everyone acted...i will never set foot in that arbys again.
I purchased a turkey ranch market fresh sandwich, a small curly fry and a small diet pepsi.The fries were cold and had a pepper taste right away when I ate the frys on the way home, When I got home and tried to eat the sandwich it also was too peppery and dripping with ranch dressing.I finally just threw it away after wasting that money for a dinner meal.I am not happy with Arby's at all this time after I had eaten there many times inside the store.
im just upset that you would stop serving the chicken salad sandwich...uuggghhhhhhh, , , , , , , why?
would love to say that my server was tina mitchell, and she was so sweet about it, shes very professional and very helpful.
sincerely,
beverly huggins
bad service
On October 10, 2008 at 7:40 pm my son and myself entered the Arby's Restaurant on Paris St. in Sudbury Ontario for supper. Upon entering the restaurant, the door pane and glass were filthy. When we entered the restaurant I noticed that not one single table had been wiped down as well as the chairs. The floor was littered with garbage and looked like it had...
Read full review of Arby's and 3 commentsfalse advertizment
on 9-18-08 at 11:50 am i visited the arby's roast beef restuarant located above which i have visited many times before. i had coupons that i had received in the mail that i had used some just the day before. then when i asked to use one today i was told by the manager of the store they decide which coupons on that page of coupons that i had already been...
Read full review of Arby's and 4 commentsband aid sandwich
My husband and I went to the Arbys near our house and then parked in the lot to eat. As I was finishing my sandwich (which was just a regular arbys melt we got the 5 for 5.95) I found a band aid it in!! I was so grossed out I spit that bite back in the wrapper and proceeded to puke. I went back in with the bag of food, everything else was still in there...
Read full review of Arby's and 9 commentsmanager
I was at a Chattanooga Arbys and a hungry couple came in and wanted to work for food. They looked pitiful and hungry. When they talked to the manager we over heard the conversation and we were so surprised he turned this man and pregnant woman away. How do you turn away hungry people? I wrote about the full account here. Please read it and tell me what you think should have been done. You can leave a message at the end of the article or here.
http://www.associatedcontent.com/article/912797/arbys_restaurant_in_chattanooga_refuses.html?cat=9
LOL< take your complaints to management, they'lll replace your order. But anyways, I agree with Shane, Its hard to say that management should let them work because thats a hazard or a bunch of different levels but, to just turn them away was wrong. I think they should have atleast been given a meal or told to fill out an application and have the management work with them towards possibly sttarting a Job. Its hard to say if these people were honest or not and letting them in the back could have given them oppurtunity to do God only knows what. I would have atleast payed for them to have a meal, it makes me sick to thinnk that even here in America, people are starving to death...
I was at arby's yesterday, , , , , , , ticket number101 at 8:17 p.m.order number120101 arbys in brooklyn Center MN.
our order should have been for5 med roast beef with cheese
We got no cheese on our roast beef sandwiches.
I especially like the roast beef with swiss, , , but there was no swiss on any of our sandwiches.
Well maybe you would be happy if they let them in to make your food, also insurance would not allow it, if they got hurt I would be you would not be there next week when the food prices doubled to cover the cost. I work in food service and guess what we are in business to make money just like any company, may be if you opened up your checkbook or wallet and gave them money they would not have to beg.
Thats bc arbys is nasty and scummy. I live in Ohio and last week they served me up a band aid (a crusty nasty used one) in my arbys melt! yum huh? I say boycott them!
roast beef
Heck, I know it's cheap, five roast beef sandwiches for five bucks! But you get what you pay for, and the roast beef looks phoney and tastes like pressed sawdust. I go to a real roast beef barbeque restaurant and pay $8.00 for a decent meal with real good barbeque. It's worth it to pay three times as much as to eat this cheap filler food. I know, slop the hogs, just like hogs at the trough, eating Arby's or even Taco Bell, although, it fills an empty stomach on a budget. But I seldom go back to Arby's, the only thing I really like there are their Jamocha milk shakes. I much prefer Taco Bell's food to Arby's'.
The complaint has been investigated and resolved to the customer’s satisfaction.
Barbecue? Blecch! My "beef" with this outfit is that they apparently dropped the Super Arby with lettuce and tomato. I was willing to go there for a (rather pricey) roast beef sandwich and nothing else really.. So tomatoes and lettuce are too expensive? Instead they're hawking turkey sandwiches. Who on earth goes to Arby's for turkey sandwiches? It is (or was) a roast beef outfit. NO junk on it, just roast beef, lettuce and tomato if you want it, and pay a little more. What's the big deal? Not everybody is on the down low.
Come to think of it, if they still had the Super Arby I really couldn't know because, like McDonalds, they scramble that menu up with all those idiotic other things they sell (that have nothing to do with roast beef) and all those "meal deals" which by the way was one of the reasons I never go to McDonalds anymore. I know what the heck I want and always order just what I want...a la carte, If I can't find the item and its price clearly on the menu, I walk - with my money in tow.
poor customer service!
Yesterday my kids, sil, nephew went to the mall. All the kids decided they wanted to eat in the food court. My 12 yr old nephew and 14 year old son went off to order from Arby's.
I could see them from where we were sitting. The line was huge with customers waiting to order. My son comes back with his food. Nephew is still waiting as I could see. He finally brings his food to the table and says he was waiting on a cup of cheese. He returns to wait some more. Now mind you I can see the counter from where I am and he is standing alone with no other customers at the pick up counter. I see him leaning on the counter doing that drumming thing with his hands that boys always do. He came back and said a girl walked right up and asked for cheese and the employee gave it to her and looked at him and said see how rude some people can be. I went up to the counter to find out what the problem is. I stood there a while before any one paid attention to me. I asked for a cup of cheese and this girl started SCREAMING at me that he was banging on the counter so she would not give him any. I apologized if she thought he was being rude but he didn't mean anything by it because he does it all the time. She just kept screaming at me and half of it I couldn't understand. I told her he was just a kid and he really didn't mean to be rude. She screamed she is a kid also because shes only 16 and then claimed she had 6 people waiting for their food before him. I told her I could see from where I was sitting and there was no one else there so she was choosing to ignore him. I turned to walk away and she called me a B####! I asked for a manager and a man came from behind an area where he was preparing food. He spoke no English so that was going to be a problem. I asked a 3rd lady that was there for a corporate number.
No one could find one. I asked for the managers name or owner. All 3 just kind of looked at each other and one said Well, maybe Donna. I asked for the girls name that called me the name. No one would tell me. There was a huge line of people waiting to order and I was so embarrassed that everyone was witnessing this so we walked away. I arrived home and went on line to find some info. Found a number and called but the lady they said I needed to talk to was out and leave a voice mail. I did and am still waiting to hear from her.
The complaint has been investigated and resolved to the customer’s satisfaction.
My whole family goes here for the burgers now thay are gone and have no reason to go here. Everymoneive talked to loved them
the lobby was a complete mess and it took the cashier 10 mins to come take our order. The person that was making food didnt have gloves on and stuck his hands in his pocket and messed with it and then made food. the cashier couldnt figure out how to ring in the sandwiches for good few mins.
I went to Arby's at 527 w. dixie ave. elizabethtown , ky 42701, store #00981. oct. 17th 2023, at 12;13'22 pm, the whole order was cold, the bun was stale, i pd. 9.49 for cold food, i will not be going to that Arby's again DT328-DT, EMPLOYEE Kylie, order id. AABE7LTWAJAR
Purchased my first Arby's cheesesteak sandwich on 10/21/2023 and was disappointed at what I received. The sandwich was 100% unlike your televised advertisement. I recommend to not advertise what you can't deliver.
James Kovars
cold more lettuce than chicken bun hard chicken burn unable to eat you cant call them to complain rend4420@att.net this is not good for your business my friends told me this and i could not believe it DT307
My son and i visited the Arby's in Grants Pass Oregon a week ago and we both ordered the cheese steak sandwich for the first and last time. Neither one of us were able to finish it due to the tastless goop which the sandwich had in it. THIS IS NOTHING LIKE THE COMMERCIAL!
Store manager is rude and treats her employees like crap. Some managers below her yell at other employees and belittle them. I’ve seen mice in the location. Most employees eat whatever they want when they want it but are rude when employees ask for breaks.
on 7/15/23 at 246 pm at store 5846 1530 may road Peru il 61301 I went through drive thru and girl waiting on us was very rude I felt like I did something wrong. was not friendly. had a look like she was very mad very poor service. i will not be going back to that store again
I got excited when I saw I could order 5 for $5.00 classic cheddar if I installed the app.
So I installed the app only to find out there must be a "qualifying order" of 5 at regular price.
Sunday 07/02/2023 at 7pm.
The total bill for a special was over $21.00
I hate being scammed so I went to Burger king and got a $14.27 meal for 2
Is this a large fry you dickholes? Can’t even see the [censored]ers in the container. Ordered a large specifically to have extra for the next day. Guess I’m eating air tomorrow. And you’re eating [censored] unless you rectify this.
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Arby's headquarters1155 Perimeter Center West, Atlanta, Georgia, 30338, United States
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I don't know how much meat is "supposed" to go on a Roast Beef Doubler, but I am fairly certain that there's more of it on a regular roast beef sandwich.
Disgusting bread, not enough meat, and the picture on the sign showed cheese. There was none.
Not my first problem with Arby's.
Totally agree... those "sandwiches" are really lacking. Nothing like the picture. Not to mention the bun was dried out, and you could barely taste the meat. Never buy those, unless you're in the mood for a light snack of bread.