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Bed Bath & Beyond
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4.4 2864 Reviews

Bed Bath & Beyond Complaints Summary

5 Resolved
410 Unresolved
Our verdict: If considering services from Bed Bath & Beyond with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Bed Bath & Beyond reviews & complaints 426

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Newest Bed Bath & Beyond reviews & complaints

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7:46 pm EDT

Bed Bath & Beyond beware

I recently bought a Ninja 1000 blender from Bed Bath & Beyond.. I used it to make a smoothie;. First I crushed ice with which the blender did a very good job, then I added the rest of the ingredients:. After pouring it in my daughter's glass, she spitted out something'. It was a 1 cm long by 4 mm wide piece of plastic in the shape of a small dagger|. We were horrified to think that she could have swallowed that, . It turns out that the inner section from the top of the blender seems to have chipped off! It almost seems that someone chiseled the inside.. I took pictures of everything and obviously I'm planning to return it ASAP.

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12:25 pm EDT

Bed Bath & Beyond bad service

Worst managerial staff ever in triangle mall in raleigh, nc. They did not follow tornado drill training in the April 2011 raleigh nc tornado. A woman from Sanford told me that the same tornado flattened buildings and it was headed towards us. The managers were outside taking pictures of debris on their phones and encouraged others outside to witness lightening and debris. The manager was suppose to make an announcement, he never did. Instead two people walked out the door minutes before the storm hit. The manager never took the employees off their registers..they were 10 feet from glass windows and customers were right behind them..hmmn let me see 165 mph winds and glass windows..thats not going to stop a tree or car from coming into the store and killing people.The manager had no idea that a heart patient and a bunch of people were in the bathroom with a flashlight and chairs that I brought to them. One employee, not a manger, helped out by bringing water and a radio. What were these managers thinking?!? Their immaturity and stupidity could have gotten people killed.

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4:55 am EDT
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Bed Bath & Beyond declined check

I tried writing a check to Bed, Bath, and Beyond and was told they couldn't except it. So, I walked out w/ nothing. Days later I found that the check HAD gone through. How do I fight this one?

Read full review of Bed Bath & Beyond and 2 comments
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IndSalesRep
, US
Mar 14, 2011 6:59 am EDT

Was there a transaction receipt at the register where you wrote the check?

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pobarjenkins
Minneapolis, US
Mar 14, 2011 5:12 am EDT
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Dispute it with your bank.

ComplaintsBoard
S
9:15 pm EST

Bed Bath & Beyond inferior products

Purchased bed sheets which did not last more than two years, the fabric shredded; washed the towels the first time and they snagged, second time the edge seams came apart. Spent over $1, 000 within two years and have purchasd crap made in China!

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6:30 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Bed Bath & Beyond rebates

I bought two products for Xmas gifts at Bed Bath and Beyond and sent in the paperwork for my $50.00 rebate on each product. A few weeks later I received a notice from the Rebate Center that one of the rebates would not be honored due to lack of proof. I got a hold of a rep at the Rebate Service Center who figured out that it was their mistake and said that the problem was remedied and that I would be indeed receiving both of my rebate checks. Fast forward a month - I had received one check but not the other but continued to wait it out to be sure that they had probably screwed up again. I called the "SERVICE" number again at the Rebate "SERVICE" Center only to find that there was now - no way - on God's green earth that I was ever going to speak to a rep again. I went to the Rebate site but could only "chat" with a rep. The story was too long and convoluted for a chat - I asked to "SPEAK" with a rep but was told to call the "SERVICE" number. I explained to two different "chat" reps that the number just offers recordings and then hangs up. They just kept referring me back to the bogus "SERVICE" number. I instead drove to the store and the manager there honored the rebate as I had kept all of my paperwork regarding it. MY time - my gas money - my frustration. How simple it could have all been if Bed bath and Beyond cared about customer service.

I get that "chat" reps are less expensive for companies and I do a lot of business online for that reason too - but when someone calls my company to "SPEAK" w/someone regarding "CUSTOMER SERVICE" - you better bet they speak to someone! Bed Bath and Beyond - you saved a few bucks on a phone call - but trust me - you lost a customer in the process! If you can't properly service your customers - you don't deserve them...

P.S. If the other check does arrive - I am giving it to my attorney to put into an escrow account. Let's see Bed Bath and Beyond work as hard as I did - to obtain what at that point - will be rightfully theirs. Here is clue Bed Bath and Beyond - if you call - enjoy the recordings.

Read full review of Bed Bath & Beyond and 24 comments
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LS Williams
, US
Dec 25, 2023 8:50 am EST

Almost $14.00 to return a packaged set of sheets. Not worth shopping here.

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Bonnie Cull
Clear Lake, US
Dec 03, 2023 4:06 am EST
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I ordered the bench back on June 12th and the seller was Bed Bath and Beyond. Although they took my money I never received the item and I have not been able to contact them. I figure I have been hustled. They said to contact Bed, Bath, and Beyond. The order Number was 4781

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Patsy Nelms
, US
Nov 28, 2023 2:53 pm EST
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On July 8, 2023 - You had a sale and I purchased 2 chairs. Every day I look for them to be delivered. $48.18 is not a lot of money, it is to a senior citizen. Have I been scammed? Patsy Nelms

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Sylvia Maldonado
Puerto Rico, US
Oct 11, 2023 11:44 am EDT

Hi I bought a few ítems $58:49 July 11,Octuber now,and the Bank was investigating and Nothing.. Hackers…whats going on, i want my money back please,and the store was Bed Bath and Beyond….why this name ? Please Please

Thanks

I hope you help me….

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Ena Hallman
, US
Sep 09, 2023 6:21 am EDT
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I ordered a kitchen aid mixer on July 31, 2023 via the internet and the card I used was charged and I have not received the product. Can you help me?

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Pj Noah
, US
Aug 30, 2023 10:25 pm EDT

I ordered a close out kitchen aid stand up mixer

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Denise Vaughan
Hillsboro Or 97124, US
Aug 14, 2023 8:07 pm EDT

I placed an order in June 25 2023 never received the order. They took $42.01 from my bank account. Order number 57187.

I have made several complaints, still got no response. I'm going to go to my bank and file a complaint with them for fraud by Bed Bath and Beyond.

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Ariana Skerrett se _
, US
Aug 13, 2023 2:42 am EDT
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I made the purchase on July 14. I bought the products online and this is my order number RG017541637CN. It says that it was delivered to that address when that address is not the one that was entered in the purchase. I need to know if it is a mistake so that I can get my money back.

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Doris Frace
, US
Jul 29, 2023 6:43 am EDT
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I placed multiple orders on July 8th and July 10th.

I have not received any of my orders as of July 22, 2023

There has been no communication from Bed Bath and Beyond even the advertisement states orders will be filled in a timely manner of a few days.

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Hattie Williams
, US
Jul 26, 2023 6:49 pm EDT
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I placed orders online and paid through my credit card and have not received my orders nor will they response to my emails. It was a Rlosiy and downf shop. Beginning to think I have been scammed. Orders were placed around the first of July. My email is williamsfoxy@bellsouth.net

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7:16 am EST
Resolved
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Bed Bath & Beyond customer service

Managers at BBB ridiculed, maltreated, and shamed me.

The manager is retaining my stuff I brought for return and refused to give me a receipt or credit.

Read full review of Bed Bath & Beyond and 6 comments
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SegSmith
Boston, US
Jan 20, 2021 2:03 pm EST
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Hello, I am an American Patriot who values the constitution and freedom of speech. What your company is doing to silence conservative voices is not only going down a slippery slope but it is also following the very dangerous trend in our nation to marginalize those who support free thought and conservative values. I am sure I am not alone in this but wanted to express my thoughts. The USA has always valued free speech and if companies like you try to shut off those who think independently, then you are joying the mob attack mentality of those who promote that agenda. Please reconsider your decision to block the sale of items like MyPillow because of this issue. Stand up for freedom of speech and stand proud for it. Your decision will only lead to more mob pressure where you will end up blocking many others who don't think like the mob.

A patron

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bobbi ann
, US
Sep 05, 2018 6:53 am EDT
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I bought original blend pods for coffee machine at the end of September. They do not work. Clear water comes through with every pod. They were on clearance when I purchased them. BB 28 JULY 2018 8
is on pod. I would appreciate a refund.
bed Bath and Beyond in Pottstown, pa was the location I bought item.

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C@nsumer17
, US
Sep 01, 2018 12:08 pm EDT

I am a frequent shopper at the BBB store in Brookfield, WI. Tonight was the first time I've experienced poor and unprofessional customer service. I walked up to the register, I wasnt greeted. I asked the cashier there wete any coupons, she answered "no, only if we sent them to you", I said there are no coupons out anywhere she sais no. Real flat.

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C@nsumer17
, US
Dec 08, 2017 10:22 pm EST

Continuation: I spoke to the manager who was very flat and try to excuse the cashier's response to me regarding any available coupons. He didnt really appear to be concerned by a unhappy customer and the cashier's behavior. That is why im sharing my experience.

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C@nsumer17
, US
Dec 08, 2017 10:18 pm EST

I pulled up a coypon my friend sent to me and told the cashier I had a coupon that was online and the store didnt have to send them out. She snatched the scanner; scanned my phone. She snatched the receipt and a pen and tossed them on the counter. I asked her of she were made because she slammed/tossed the reciept and pen. She said thst she could put them on the counter and that she wasnt made. She then grabbed the final receipt amd tossed it on the counter. I asked her to place my reciept in the bag.

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mdelira
, US
Jul 31, 2015 12:11 pm EDT

First of all, what a big mistake to leave my 20% off coupon on one in-store item at home. I went in to the store located in Franklin TN on Cool Springs Blvd to purchase a Cuisinart Panini Maker. I tried to use the mobile text offer to get the discount but get this... the coupon doesn't arrive for 24 hrs! Anyway, they refused to work with me on avoiding the time and expense to return and get the appliance in time for my Mom's birthday. Seriously? I asked for the manager and district manager's names which they obliged. So, we ordered the Panini Maker from Amazon for just a few dollars more than the 20 OFF net price. (Free shipping by the way). A few things that I hope they consider as I'm going to share my story on various websites and their corporate office. My parents own a cabin rental business and maintain the properties with everything that Bed Bath and Behind the Times sells. My parents are just DYING for a reason to see overpriced brick and mortar Neanderthals who play discount games close their doors. Oh well, I hope 30 bucks was worth it!

Bed Bath & Beyond Customer Reviews Overview

Bed Bath & Beyond is a retail chain offering a wide array of home goods. They specialize in products for bedrooms, bathrooms, kitchens, and dining rooms. Their inventory includes bedding, bath towels, cookware, small appliances, and home decor. Additionally, the company provides services like a wedding registry, where couples can select items for their new home. Customers can shop in-store or online, with options for shipping or in-store pickup. Bed Bath & Beyond aims to cater to the needs of homeowners looking to furnish or update their living spaces.

Bed Bath & Beyond In-depth Review

Website Design and User Experience: The website design of Bed Bath & Beyond is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and provides accurate results, saving time for users. The overall user experience is smooth and enjoyable.

Product Range and Variety: Bed Bath & Beyond offers an extensive range of products for every room in your home. From kitchen appliances to bedding, furniture to bathroom essentials, they have it all. The variety of brands and styles available ensures that customers can find exactly what they need to suit their preferences and budget.

Pricing and Value for Money: While some items at Bed Bath & Beyond may be priced slightly higher compared to other retailers, the quality and value for money make up for it. The store frequently offers discounts, promotions, and coupons, allowing customers to save on their purchases. The competitive pricing combined with the quality of products makes it worth the investment.

Customer Service and Support: Bed Bath & Beyond excels in providing excellent customer service and support. Their knowledgeable and friendly staff is always ready to assist customers with any queries or concerns. They go above and beyond to ensure customer satisfaction, making the shopping experience pleasant and hassle-free.

Shipping and Delivery: Bed Bath & Beyond offers reliable and timely shipping and delivery services. They provide various shipping options, including standard, expedited, and same-day delivery, giving customers flexibility based on their needs. The tracking system allows customers to monitor their orders, ensuring transparency and peace of mind.

Return Policy and Refunds: Bed Bath & Beyond has a generous return policy, allowing customers to return or exchange items within a reasonable timeframe. They make the process simple and hassle-free, providing refunds or store credits promptly. The customer-centric approach to returns ensures customer satisfaction and confidence in their purchases.

Online Shopping Experience: The online shopping experience at Bed Bath & Beyond is seamless and convenient. The website is responsive and optimized for both desktop and mobile devices, allowing customers to shop anytime, anywhere. The checkout process is quick, and the secure payment options provide peace of mind.

In-Store Experience: Visiting a Bed Bath & Beyond store is a delightful experience. The stores are well-organized, clean, and spacious, making it easy to browse through the wide range of products. The staff is attentive and helpful, providing personalized assistance when needed. The in-store experience adds value to the overall shopping journey.

Loyalty Program and Rewards: Bed Bath & Beyond offers a loyalty program called "Beyond+" that provides exclusive benefits to its members. The program offers perks such as free shipping, 20% off entire purchase, and access to special events and promotions. The rewards program is a great way to save money and enjoy additional benefits as a loyal customer.

Customer Reviews and Ratings: Bed Bath & Beyond values customer feedback and provides a platform for customers to share their reviews and ratings. The website features honest and helpful reviews from verified customers, allowing potential buyers to make informed decisions. The transparency in customer reviews enhances trust and credibility.

Sustainability and Ethical Practices: Bed Bath & Beyond is committed to sustainability and ethical practices. They prioritize eco-friendly products and work with suppliers who follow ethical manufacturing processes. The company's dedication to sustainability contributes to a greener future and aligns with the values of environmentally conscious customers.

Overall Rating and Recommendation: Bed Bath & Beyond is a top-notch retailer that excels in various aspects. With a user-friendly website, extensive product range, competitive pricing, excellent customer service, and convenient shopping experiences both online and in-store, they provide a well-rounded shopping experience. The loyalty program, customer reviews, and commitment to sustainability further enhance their appeal. Overall, Bed Bath & Beyond is highly recommended for those seeking quality products and exceptional customer service.

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Contact Bed Bath & Beyond customer service

Phone numbers

+1 (800) 462-3966 +1 (908) 688-0888 More phone numbers

Website

www.bedbathandbeyond.com

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