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Bed Bath & Beyond
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4.4 2864 Reviews

Bed Bath & Beyond Complaints Summary

5 Resolved
410 Unresolved
Our verdict: If considering services from Bed Bath & Beyond with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest Bed Bath & Beyond reviews & complaints

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7:01 am EDT

Bed Bath & Beyond concern

I was in your store on 71st in Tulsa and approached 3 employees for help. As I walked up I could hear the woman who appeared to be the Nanager telling two young male employees to "go ahead and see if you can get her to complain to HR again today". The men went past me so I asked the woman for help. She pointed where I needed to go and walked away. I've thought about this for weeks and felt it had to be reported. She must have been talking about another employee. This sounded like harassment to me.
I will stick with my normal store on Skelly Drive. Unbelievable behavior.

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8:10 pm EDT

Bed Bath & Beyond poor resolution

My wife purchased a Dyson Vacuum in 2016 and realized it was not working in August 2017. We exchanged the vacuum at that time at the Bed Bath and Beyond in Mission Valley, San Diego. We were given a new vacuum from that store and all was good until September 2018 when we noticed the vacuum was not working properly. We were going to switch to a different brand vacuum because of the repeat issues, but decided to give Dyson one more chance after I called the Mission Valley store and they said I could return the one we had for an exchange. I went to the Mission Valley store where we purchased the vacuum, and after 45 minutes of waiting for the manager to fumble around the paperwork, we were told this vacuum serial number didn't match the Bed Bath and Beyond computer and that we didn't get this Dyson at your company. I explained to Patrick (employee in the returns) that we have never purchased a vacuum at any other retailer, except at Bed Bath and Beyond. Then I guess a manager by the name of Eric came out from the back and told me the same thing, that I will have to deal directly with Dyson, which by the way, there was a representative from Dyson there and he was unable to help. This is a terrible way from Bed Bath and Beyond to act as the vacuum was certainly from your company. There must be an issue with the computer system not recognizing this vacuum. Oh by the way, I had a purchase receipt from Bed Bath and Beyond for this item. I was treated like a criminal and had my integrity questioned over a vacuum return that I paid over $600 for... Really... Poor management and poor resolution. Bed Bath and Beyond is a joke for not acting more professional and finding a solution as clearly they are wrong in this situation.

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9:01 am EDT
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Bed Bath & Beyond aerobed air mattress

Bought one in Bowling green for camping as the one I had quit working, they never once told me about the return policy nor is anything posted in that section of store ( I have pics) took it back to Greenwood, In on south 31, they told me the box was open the couldn't take it back. they exchanged it, so now I have an unopened box and after getting one that the electric pump didn't work I don't want this one. I want my money put back on my charge. How the heck do you know if something doesn't work when its electrical unless you plug it in. I have been ripped off by you guys. If this is not resolved I will call the BBB, as you guys already have a bad reputation. I have shopped you guys before, but never again if this is not resolved. I just want my money back on my charge. All your major stores, Macy's, J.C Penney, Wal-mart, all take them back. And it wasn't cheap, I spent 250.00 on it.

Sincerely,
Kathryn Burton

a very dissatisfied customer

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12:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bed Bath & Beyond still no refund of a return of wrong shipped item

I ordered a canvas from Bed Bath and Beyond, they sent me the wrong one.
Order# 659CAN3241091463
PO#DN3T2RY
ORDER DATE: AUG 23 2018
I returned the canvas immediately via per there online instructions, printed the Fed Ex return label and was returned safely to their warehouse. I am still waiting for my refund!
I ordered August 23rd 2018.
Fed Ex proof of return (picture#3) is
tracking# 7955600*****
As of Sept 21st 2019 its 7 business days.
I've been told twice i was getting my creditcard refund. Everytime I call they say if you still haven't got refund call us back by this day. That day comes and still no refund.
Now excuse is they have to wait for U.S side and Canada side to confirm a refund or some excuse like that.
Im getting worried I will NEVER see my money back.
Andrea Cote

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Update by AndreaCote
Oct 05, 2018 8:47 am EDT

Finally got my money back after phoning 20 times. Each time was a different excuse.
I WILL NEVER ORDER FROM BED BATH AND BEYOND EVER AGAIN! No wonder sales and % are down and plumpeting. That's why Sears didnt make it in Canada. Learn from their mistakes. Customer service should be #1

Resolved

Not resolved! Cannot delete info that i thought was not being publically posted

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8:48 am EDT

Bed Bath & Beyond handling of spill hazard

I was shopping at bed bath and beyond lakeline store # 571 between the hours of 5:30pm and 6:30pm on the 15th of September. During my shopping experience, with my son, I nearly slipped and fell at one of the clearance areas. I had to call for my husband who was not too far away to assist me with not slipping and falling as the puddle of liquid (not water) was extremely slippery and surrounded me. After my husband helped me from the area, I had my husband immediately run to search for an employee to take care of the mess while I stood by to steer others away who might not see it. Shortly after an employee came and we explained the situation. She thought it was the roof leaking water but we explained it was not and it must be leaking from the clearance table. We considered the matter handled and went on our way but shortly after we looked back and found the employee had left the area unattended and another unsuspecting individual (a woman) was heading in the direction of the spill. I raced to tell the woman who was very grateful. I spoke with the manager about the situation and its seriousness and she blew me off and said it is being handled. This was not acceptable to me and there are no spill stations to be seen or I would have put out the floor slippery sign and cleaned it myself. The employee should have cordoned the area or notified another using her radio to come and clean it up while she stood guard to avoid any further incidents. I was appalled my the managers lack of seriousness on the matter and her weak apology about the mess. The matter was not about the mess in the first place but how the matter was handled in cleaning it up. The manager was either completely oblivious of what I was getting at or just didn't care to hear what I was saying and was just wanting me to go away. I would like to see clearly marked spill stations and proper cleanup protocols along with the manager receiving customer service retraining.

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3:48 pm EDT
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Bed Bath & Beyond shark vacuum

I tried to return a vacuum with a receipt dated 8/28/17. On the return sign it said with a receipt you could return at store price something about 20% off which is fine. I was told that on the bottom of the sign it said exceptions electronics. If you look up a vacuum it is not an electronic it's an appliance. So it made the manager look stupid. I was going to add money and buy a dyson vacuum. But I was told by manager Justin I couldn't. This is crap if someone can explain to me that a vacuum is consider an electronic then I will be satisfied. This guy said it's an electronic because it plugs in which that means a washer is an electronic. Definitely not good customer service.

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2:44 am EDT
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Bed Bath & Beyond manager of store 59 wrongfully accused me of shoplifting

While we were paying for our merchandise the manager abruptly approved the cashier screening and inquiring if we were returning something? The cashier replied: " no, they are making a purchase". Suddenly he searched our bags without asking for permission for making us aware of his intention of doing it. We were totally surprised the rudeness and impoliteness displayed by the store manager in front of store employees and customers. All this incident happened while I was trying to figure out how to use a rebate gift card. The manager left and rapidly came back yelling what items we have purchased because he was missing a Dyson display. Granted that purchase consisted on small broken boxes a dog bed that clearly shows that a Dylan vacuum could not be hidden. At this point I see people in the store looking at us and murmuring. This situation made feel totally embarrased while I realices that he was deliberalty accusing us of robbering the vacuum. His lack of professionalism as store manager and agresiveness and rudeness behavior displayed towards us without a proof made us feel humiliated, embarrassed and totally ashamed of being in involved in such detrimental incident. Despite the surprise from your own cashier who was totally clueless of why he was acting the way he was. She even agreed with us that he approach was totally inappropriate. Due to this incident feel emotional distressed to since I feel that I have been abused as a customer, wrongfully accused of a crime and such aggressiveness had got me sick and, aggressive and totally disturbed and physically and emotionally affected. More so for being humiliated and treated like a thrid class citizen in front of other customer. After paying for the purchase the store manager was standing near the exit door searching us with his eyes and never display an amicable behavior or apologizes for his actions.

I had called corporate right when the incident happened and I have not heard back from anybody to at least offer me a sincere apologize or compensate me somehow for such an incident that has left me with serious remarks.

Thanks
Carlos Cordova

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1:41 pm EDT

Bed Bath & Beyond jermaine at your oakland park store

I went in to buy a Breville Espresso machine just about an hour ago. The item was not available at that store or any store. So I called on the Supervisor to help solve the situation since this was a birthday present. The item I wanted was $299...I had a 20% coupon to use. That would bring the item down to about $219 plus tax. Jermaine the supervisor arrived and I explained the situation and that is was a birthday present and I said, if you give me the $499 Brevile for the same price as the $299 but for $399 I will not use the 20% coupon that would take $100 off. It seemed fair to me...just about equal. He said NO...I will not reduce the price of an item. He said, I can call other stores. One is in Pompano a 1/2 each way and they were out already. He said, I can order if for you but I said it was a birthday present and I needed it for tomorrow. He said NO. No apologies. Just have a nice day. Really? This is his idea of customer service. I am going to spend $400 without a coupon and he says NO. I asaid why NO. She said because I said NO. No apology. I told him he just lost a loyal customer. He said, have a nice day! Awful. That is what you say when you are losing a customer...HAVE A NICE DAY! He may be African American and that may be why he was promoted to a mgr but he doesnt deserve his position because he obviously has not idea of customer service. It was a though I was wasting he time. I work in customer service for 43 years and I would be fired if I treated a customers as he treated me just now.

I went to Best Buy a few months ago and the DVD player I wanted was not in stock. They gave me one the was $400 more than the one I wanted. I did not ask for the upgrade, it was offered to me to satisfy the customer. If this is your store policy you may want to change that and quick. But that upgrade without asking was pleasing the customer and made a situation right and had me walk out the store happy and just wanting to come back again. After 16 years and thousands of dollars spent at your store, you have seen the end of me, my wife, my kids any of my friends I tell this story to at the birthday party tomorrow. Today is 8/3/18 and he is a waste to your company if he treats other customers the way he treated me. The lady that helped at 1st was very nice. I must say this decision was above her pay grade and obviously above his desire to please the customer. Just figure the math. $299 is the 1st price...I said I would pay $399 for the $499 and not use the coupon. That is almost a push when it comes to sale price and he still said no...so I say no Sale to Bed Bath and Beyond from this moment forward.

Thanks for listening.
Tom Cantelmo
[protected]

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Deedee115
, US
Sep 10, 2019 3:17 pm EDT

You're an idiot.

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10:43 am EDT

Bed Bath & Beyond the customer service associate at the desk

Saturday I was at the Exton Pa store. I had several hundred dollars in gift cards from my wedding. I went to customer service to ask how much money was the total accrued. I waited in the customer service line. There were 3 people ahead of me. As I stepped forward to be the next in line, the clerk said "next person". I was the next person and she told me that she "had to take the person her boss told her to take" The person just waited on, and the people she called, both told her I was next. She said "my boss said". I was in the customer service line, and she took someone from the cashier's lane. I am still so angry about this. It happened around 2pm. I put all of my things down and left immediately. What is the point of customer service? I needed help, I was GOING to buy several hundred dollars in gift cards. Not now.

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2:12 pm EDT

Bed Bath & Beyond one year bed bath and beyond membership

Hello,

I went online to order Bona Hardfloor cleaning liquid, all of sudden I saw an item added to the cart for one year Bed Bath and Beyond Membership. I am not sure how that got added, I did not realize and made the payment thinking that I bought Bona Hardfloor cleaning liquid. After few days, I did not see anything shipment, went back to my account and saw that I purchased one year membership.

I called the customer service and they said they will refund the money, but they called after few days and said they can't cancel the membership because I bought a product with that membership. Once you said you cancelled the membership, isn't that your responsibility to remove that from my account. How am I supposed to know that I can't buy anything with my account until you cancel the one year membership.

I am really annoyed with this, I don't need the membership and please refund my money.

Thanks
Sampath

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10:30 am EST
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Bed Bath & Beyond cusinart 5-1 griddler

I purchased the griddler10/26/15 from Bed, Bath & Beyond. I am totally dissatified with it. The grease does not drain into drip pan, just lies on the grid (my as well fry a hamburg in frying pan), I tried tilting it back a little, then just runs on the counter. NOW, the coating is wearing off one of the grids. For $100 and the cusinart name, I expect alot more than this. I can count on one hand, the number of times that I had to wash out even a drop of grease from the drip pan. I called your 800 #, girl told me I would have to send this back to you, I am not paying to ship it back to you, cost me more than it is worth. I am including a copy of my receipt. Can't seem to insert my copy of receipt, I copied & pasted it but wouldn't come through.

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Update by bilcas
Feb 04, 2018 11:49 am EST

thank you very much. I sure appreciate it. I didnt think BBB would take it back after 2 years.

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sasbbb
, US
Feb 03, 2018 7:03 pm EST

Just bring it back to the store. They will do a return at costumer service. You don't have to ship anything anywhere. I work in bbb at the service desk. Just bring in the item and your receipt.

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5:35 pm EST
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Bed Bath & Beyond worst customer service and online experience

Never purchase anything online from this company. I had to placed an order with someone on the phone because there is no place on their website to add my promotion code. They were able to place my order with my promo code, however I received an email from the purchase department 2 days later asking me to call them [protected] - no one ever picks up and their answering machine says they will call back within 24 hours (never happened because it seems like no one works there). I was forced to call several times per day and still nothing. Then I was forced to call customer service and they can't do anything about it because it's not their department. I'm currently waiting on the phone to speak to someone who can do something, anything about my purchase. What a waste of my time.

First of all, customer service rep can't do anything so I ask to speak to the manager. I get on the phone with jennifer who places me on hold while she tries to call this processing/purchase department. Obviously she can't a hold of anybody because it doesn't seem like anyone works there! Jennifer cancels my order and gives me back the promo code with new expiry date so I can walk into one of their stores to purchase my order. Promo code never ends up in my email or on my account and so here I am again - waiting on the phone with customer service. Jennifer isn't picking up so I tell this new customer service rep to patch me through to any manager! Anybody who can help because their customer service reps are useless! If they can't send promo codes then why do they work there and what are they good for? So pathetic they can't even distribute promo codes that have expiration dates. Bed bath and beyond will be the next company to go like sears and like target in canada - with this type of online service, they won't survive the digital age of shopping.

Today's date: jan 16th 2018

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3:52 am EDT

Bed Bath & Beyond unprofessional

Incredibly long lines for checking. Only one employee was working. Slow like a snail. I think I was waiting for about 30 minutes, so I decided not to wait and just left the line. The second cashier appeared out of nowhere and asked the first one about me not in a very polite manner. Kind of where's this tall white guy who was just staying here? Did he leave?
Other people from the line could have heard it and I think that was rude...

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6:17 am EDT

Bed Bath & Beyond too expensive

I've purchased something from this website and must say that there is a big difference between what they show you on their website and what you actually receive. I was not satisfied with my purchase, because it was nothing what I expected. Their products definitely are not the worst, they are fine, but not worth the price. Workmanship, material - everything is rather cheap and poor. I would not recommend Bed Bath & Beyond to anyone. There are better sites out there.

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1:25 am EDT

Bed Bath & Beyond impossible to get a refund!!

I made an order with Bed Bath & Beyond and never received my stuff. They did not reply to my messages and when I called they did not pick up. Since there was no way to reach them I contacted PayPal and BBB. I opened a dispute and only then someone from Bed Bath & Beyond finally contacted me! I wasted almost two weeks just to get some response. They promised me a refund and it is now almost two months later and still no money. Now they say that the refund was processed! Looks like this is not the end and that I will have to fight for my money!

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5:54 am EDT

Bed Bath & Beyond New coffee machine hasn't been sent

My husband ordered coffee machine from the company www.bedbathandbeyond.com. 20 business days and he finally received the order, but the machine was wrong and defective as well. He spoke with the seller, who excused and told that they would easily change the machine. But 3 weeks have passed and the seller hasn’t provided any information about the machine. My husband contacted him through the website, sent emails and tried to call, but the seller hasn’t reacted. Help us.

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3:17 am EDT

Bed Bath & Beyond They stopped to reply and I didn't get money back

We bought coffee machine from the company www.bedbathandbeyond.com. It was real disaster. I waited 4 weeks and heard some fake promises about the delivery. The seller found different excuses and blah-blah, when I asked where the order was. After 4 weeks of waiting and hearing his lies, I finally decided to obtain money back, but there was another problem. The seller stopped to communicate with me. Liars.

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3:56 am EDT

Bed Bath & Beyond The seller didn't return money back and their services weren't at high level at all

I ordered set of towels from the website www.bedbathandbeyond.com. The company is real scam, ‘coz they provided the confirmation info. But they have sent me wrong sizes of the towels. I returned the whole order back, but after that the seller informed me that my desired towels were sold out. I asked for refund, but after 10 days I still haven’t received it. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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7:20 am EST

Bed Bath & Beyond beware of text offers

BEWARE OF TEXT OFFERS! They sent me a 20% off coupon in the mail and it said text this code to this number for 20% off one item and you will receive your code to use mobile online so I text the code to the number and get a response --"YOU WILL RECEIVE YOUR CODE IN ONE WEEK" Really? One week ...I'm trying to buy Christmas gifts ...you think I'm going to sit around for a WEEK and wait for a code for 20% off ...hahahaha. So I just went to Amazon and found it cheaper anyway. BOGUS!

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2:54 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Bed Bath & Beyond shipping delayed

I went to the Bed Bath and Beyond store in Cedar Park for an item that was advertised in the Sunday paper. They did not have the item in that store, but offered to get it online for me and ship it free. I was assured that I would receive it in eight days. It was not even shipped for eight days. It is now twelve days later and I haven't seen my package and FedEx doesn't even recognize the tracking number they submitted to me. I could have driven about fifteen minutes to another location and purchased the product. I chose the online option because I despise driving in heavy traffic. Never again will I darken their door as I also despise being deceived more than I despise heavy traffic. I hope the product (exercise equipment for the pool) is better than the service or it will be headed back.

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chalesimone
, US
Sep 03, 2018 9:16 pm EDT

Long delays in shipping, a ridiculous amount of time it takes this company to deliver your online orders,
don't bother shopping online go to another online retailer like Amazon etc., who are far more efficient
and speedy deliveries, this BB&B is hopeless!

Bed Bath & Beyond Customer Reviews Overview

Bed Bath & Beyond is a retail chain offering a wide array of home goods. They specialize in products for bedrooms, bathrooms, kitchens, and dining rooms. Their inventory includes bedding, bath towels, cookware, small appliances, and home decor. Additionally, the company provides services like a wedding registry, where couples can select items for their new home. Customers can shop in-store or online, with options for shipping or in-store pickup. Bed Bath & Beyond aims to cater to the needs of homeowners looking to furnish or update their living spaces.

Bed Bath & Beyond In-depth Review

Website Design and User Experience: The website design of Bed Bath & Beyond is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and provides accurate results, saving time for users. The overall user experience is smooth and enjoyable.

Product Range and Variety: Bed Bath & Beyond offers an extensive range of products for every room in your home. From kitchen appliances to bedding, furniture to bathroom essentials, they have it all. The variety of brands and styles available ensures that customers can find exactly what they need to suit their preferences and budget.

Pricing and Value for Money: While some items at Bed Bath & Beyond may be priced slightly higher compared to other retailers, the quality and value for money make up for it. The store frequently offers discounts, promotions, and coupons, allowing customers to save on their purchases. The competitive pricing combined with the quality of products makes it worth the investment.

Customer Service and Support: Bed Bath & Beyond excels in providing excellent customer service and support. Their knowledgeable and friendly staff is always ready to assist customers with any queries or concerns. They go above and beyond to ensure customer satisfaction, making the shopping experience pleasant and hassle-free.

Shipping and Delivery: Bed Bath & Beyond offers reliable and timely shipping and delivery services. They provide various shipping options, including standard, expedited, and same-day delivery, giving customers flexibility based on their needs. The tracking system allows customers to monitor their orders, ensuring transparency and peace of mind.

Return Policy and Refunds: Bed Bath & Beyond has a generous return policy, allowing customers to return or exchange items within a reasonable timeframe. They make the process simple and hassle-free, providing refunds or store credits promptly. The customer-centric approach to returns ensures customer satisfaction and confidence in their purchases.

Online Shopping Experience: The online shopping experience at Bed Bath & Beyond is seamless and convenient. The website is responsive and optimized for both desktop and mobile devices, allowing customers to shop anytime, anywhere. The checkout process is quick, and the secure payment options provide peace of mind.

In-Store Experience: Visiting a Bed Bath & Beyond store is a delightful experience. The stores are well-organized, clean, and spacious, making it easy to browse through the wide range of products. The staff is attentive and helpful, providing personalized assistance when needed. The in-store experience adds value to the overall shopping journey.

Loyalty Program and Rewards: Bed Bath & Beyond offers a loyalty program called "Beyond+" that provides exclusive benefits to its members. The program offers perks such as free shipping, 20% off entire purchase, and access to special events and promotions. The rewards program is a great way to save money and enjoy additional benefits as a loyal customer.

Customer Reviews and Ratings: Bed Bath & Beyond values customer feedback and provides a platform for customers to share their reviews and ratings. The website features honest and helpful reviews from verified customers, allowing potential buyers to make informed decisions. The transparency in customer reviews enhances trust and credibility.

Sustainability and Ethical Practices: Bed Bath & Beyond is committed to sustainability and ethical practices. They prioritize eco-friendly products and work with suppliers who follow ethical manufacturing processes. The company's dedication to sustainability contributes to a greener future and aligns with the values of environmentally conscious customers.

Overall Rating and Recommendation: Bed Bath & Beyond is a top-notch retailer that excels in various aspects. With a user-friendly website, extensive product range, competitive pricing, excellent customer service, and convenient shopping experiences both online and in-store, they provide a well-rounded shopping experience. The loyalty program, customer reviews, and commitment to sustainability further enhance their appeal. Overall, Bed Bath & Beyond is highly recommended for those seeking quality products and exceptional customer service.

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Contact Bed Bath & Beyond customer service

Phone numbers

+1 (800) 462-3966 +1 (908) 688-0888 More phone numbers

Website

www.bedbathandbeyond.com

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