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4.1 600 Reviews

BookIt.com Complaints Summary

49 Resolved
141 Unresolved
Our verdict: When using services from BookIt.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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BookIt.com reviews & complaints 193

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J
8:46 am EDT
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BookIt.com sheraton providence airport rhode island

May be one of the worst hotels as far as room cleanliness I have ever stayed in
1. Blood on bedspread and coverlet
2. Dirty towels in bath room blood and fece stained
3.bathroom not cleaned urine all over toilet
4.late evening toilet back up that never got fully resolved couldn't use bathroom in room

We finally just tried to sleep as we had an early flight and arrived late. We didn't notice the blood stains on bedspread until the morning otherwise I would have insisted on another room. Not what I expected from a Sheraton!

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S
7:16 pm EDT

BookIt.com prepaid excursion was never registered with bd travel and we could not go

MY daughter and I were in Punta Cana on a vacation package that I had prepaid on line including our excursions. Roberto at BD Travel said they didn't have such an excursion. I would like my money back. I filed a complaint and have not heard anything. please call me at [protected] so I can give details of incident. I also have a complaint about another excursion that was terrible!

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2:00 pm EDT

BookIt.com complaint on service of booki.com

Do not use! I booked full all inclusive package with flight to Costa Rica July 2018 come to find out the airport is over 5 hours away. So on top of my trip cost $4000. I have to book hotel night stay there and back and cut off our resort stay to 4 days which they will not refund to pay another $1700 for transportation to and from resort, and extra 2 night hotel stay by airport. Both hotel and bookit.com state it's my problem that they had false information online. Resort that won't help and is in partnership is Barcelo Tambor Costa Rica

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4:45 pm EDT
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BookIt.com customer service

Bookit has by far the worst customer service I have experienced, long hold times, clueless staff, provided me with the wrong information, will hang up on you and I have been waiting for a supervisor to call me back for over a week.

Me and some friends booked through them to go to puerta varata and I was unable to go and had to cancel my trip, I was within the time frame and should have only had to pay a 25$ fee. I expected the price would change and I was willing to pay the difference for my friends but they said if they took me off they would lose the room, which makes no sense as the room is already in my friends name. They told me to wait until after my friends leave the hotel to call and they will then reach out to the hotel dor a refund (again made no sense to but I did as they said) of course the hotel said I waited to long and therefore they would not provide me with a refund.

I made a complaint and was assured they would review the call and if the agent told me to wait they would refund my money, this never happened. Nobody will get back to me to resolve the issue, every rime I call I have to explain everything from the start, they are rude, keep me on long holds and never provide a resolution.

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7:28 am EDT
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BookIt.com customer service false advertising

I have been on the phone back and forth with these people, and have not received an email with my confirmation number and to book my room with all three parties they over charged me and never sent me the amenities that I supposed to have in my hotel stay. I supposed to leave on the 18th and I am horrified. I want to speak to someone in cooperate and haven't got an answer as of yet.

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M
12:51 am EDT

BookIt.com poor customer service - no transportation to and from hotel

Booked a 5-day vacation package online with BOOKIT.COM, the person I spoke with when booking the vacation was very nice, however, when we arrived at the airport there was no transportation arranged to the resort. My group had to find our own way and take the risk of being robbed by hiring a random taxi. Very nerve racking, to say the least as we had all of our luggage and spending money on us. Upon the end of our stay, we called Bookit.com to follow up on our transportation to the airport and the first person we spoke with emailed us a link to our ground transportation vouchers, but the link was broken. We called back and spoke to another agent and she advised us that the ground transportation to the resort was an added feature. This was very surprising as we were told that ground transportation to the hotel was included when we booked the vacation package. We asked to be transferred to a supervisor and when we spoke to the supervisor, coincidently he could not find our Booking ID, email or names in the system and gave us a phone number to call that was disconnected. When we tried to call the supervisor back, the answering machine advised that they are not accepting calls from our number and our number is blocked. BookIt.com service is terrible and we will never use the service again as they have no consideration for travelers well being and will say anything to get the sale but god forbid you to run into any issues and try to contact bookit.com, they will block your number and leave you to die on your vacation. This is my truthful experience with Bookit .com take heed.

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12:28 am EDT
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BookIt.com refund flights due to travel advisory for cancun.

My boyfriend and I booked our trip to Cancun for this summer and shortly after booking with bookit.com we found out that the US Government issued a Travel Advisory for all citizens traveling to Cancun. After looking into this we found more and more negative news about the resorts in Cancun and many other beaches down in that direction. We called bookit and they canceled the trip portion but not they flights, as they said that we would have to contact American Airlines for that refund. Well long story short we contacted AA and requested a refund, which took weeks with no response then we called and spent hours on the phone explaining our situation and they finally released the tickets back to bookit as they were our third party who made the purchase for us. They now told us to contact bookit again and ask them to refund the payment. We did and bookit refused to refund, instead they want us to book another destination and right now we have decided to stay within the US and not travel outside due to the horrible stories and travel advisories not only in Cancun but Jamaica as well. We also tried to contact a legal department to dispute this and contacted bookit vial e-mail and have been unsuccessful. We will keep working on this until we get a full refund and we recommend that bookit make better accommodations for situations as such and keep up to date on these advisories and inform their customers immediately as it is a safety concern. I've attached some of many screenshots that we have as proof.

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R
12:27 pm EDT

BookIt.com reservations for an all inclusive vacation to riu guanacaste

Bookit Advertised a members225 discount for 7+ days at any all inclusive resort. Great deal I have 6 people going which could be 3 separate reservations and a savings of $675-not a bad deal. When I went to finalize the reservation the code would not take. I called Bookit got Romero Brown who was the most disrespectful, arrogant Bookit Agent I have ever dealt with. This guy was going to make me look like an idiot by pointing out that Bookit clearly never makes errors and that I was completely wrong in suggesting anything of the kind. He explained that there are two Resorts that don't allow for discounts and one was the Riu and the other Sandal's. I asked to see that in writing and he quickly pointed out that if I would have looked for restrictions I would have found them on some back page of their website. I asked him to show me knowing I had already been there. Mr. Romero Brown says there if you open that particular page it clearly states that the Riu has restrictions and there fore they do not honor discount codes. Knowing there is nothing written I press on and ask him where does it show me that? Now you can hear his voice change and he too realizes there are no restriction for the Riu listed and that my claim for the memebers225 is justified.

After another 30 minutes of "how are you going to make this right" Mr. Brown asked my permission to get this resolved and he will promptly call me back. I agreed but said to Romero that I sense that this is the last time I will hear from him and his comment back was perfect as though he was reading off a script... No Sir our goal is to provide the very best customer service in the industry and we seek 100% customer satisfaction" and he hung up. I waited the remainder of Friday, all day Saturday and Sunday and no call. Finally Monday of last week I decided to take matters into my own hands and call them again. After waiting on hold for 20+ minutes I was connected to a department that I thought could resolve the issue. Instead after reiterating the story again I was told that someone would call me back. Unfortunately that call stating that they would honor the $225 came 5 days too late and I had made reservations with Cheap Caribbean instead. Now I will say that I received another call (twice from a Serena) who was in a position to deal with this matter but since the initial 2 calls I have left her 4 messages and hung up 2 other times not leaving a message.

Bottom-line I would only deal with Bookit in the future if they were willing to provide me a credit of $675 for a future travel otherwise Bookit is dead to me and to everyone i can share this story with.

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Update by Reid Meisner
Mar 12, 2018 12:29 pm EDT

Nothing to report-no further communication with Bookit! Very disappointing!

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C
2:55 am EST

BookIt.com unauthorized credit card charges

Good day.

We would like to obtain more information with regard to two credit card transactions that was processed on 30 November 2017, as these transactions were not authorised.

The Credit card is in the name of Candice J Appel.

The two transactions which are exactly the same, are listed below :

30 Nov 2017 Odeon/Bookit R 1345.95
30 Nov 2017 Odeon/Bookit R 1345.95

We require more information in terms of by whom the purchase was made and for which service

Regards

Charmaine Roos

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L
7:57 pm EST

BookIt.com online travel agency

Booking ID: [protected]
Dates of Service: 12/25/17 - 12/31/17
Destination: Caribe Club Princess Beach Resort, Punta Cana, Dominican Republic
Complaint:
- hotel room toilet did not flush properly, you had to manually take the tank off the back of the toilet to get the tank to fill so that toilet would flush
- shower plumbing was rusted and broken. You were unable to secure the hand held shower head on the bar / wall.
- unable to close / move the shower door
- the room smelled like mold making it difficult to breath,
- the hotel rationed towels. 1 towel per person per day. and was very difficult to to deal with if additional towels were necessary
- the counter in the bathroom was covered with cigarette burn marks.
- the in room safe was broken
- tiles in the room / bathroom were broken... missing.. or in overall poor repair
- hotel bedding, furniture and towels were visibly worn with holes / tears in material
- water entered room when it rained
- roofing was missing on building. there was only black tar paper on roof
- pool area was roped off with yellow caution tape so workers could install roofs on builings
- we were placed in a "construction zone" with roofing nails in the pools and on the walk ways
- concrete walk ways were broken / crumbling / in obvious disrepair
- we complained multiple times to different people daily. The issues were never addressed... We were ignored

- staff was rude ... threatening ... and would pretend to not speak / understand english when you had a complaint, they just couldn't be bothered

- please email me at [protected]@gmail.com if you would like pictures of the accommodations

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Update by Lisa Osmanzai
Jan 03, 2018 8:00 pm EST

This is the reaction of the hotel staff when you try to make a complaint and take a picture of their name tag for management.

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S
1:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

BookIt.com www.bookit.com (hotel)

On September 25, 2017 my husband Robert Metz Jr booked a hotel room in Valdosta, Georgia for Friday October 6, 2017. The amount was $113.67 charged to my Amex. On October 5, 2017 at approximately 12pm he called to cancel the room since we live in Semmes Alabama and a hurricane was headed our way. We spoke to the clerk at the hotel who canceled the room and stated it was within the 24 cancellation period. We were still charged for the room. I spoke to my Amex and they credited the charge but now have posted the charge stating we didn't cancel in time. We did cancel in time but could not cancel through bookit because we did not have a contact number. The number we had disconnects when you hit any option. I am asking since we didn't stay in the room and canceled in the allotted time I want my credit.

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M
MayCase
, US
Dec 07, 2017 2:41 pm EST

Hello,

My name is May, I am a case manager at Casemark. I have read your review and I am positive I can help you recover compensation.

We at Casemark want to create a better consumer experience and encourage accountability among businesses. Which means that our goal is to support consumers and provide them with professional representation.

On behalf of many satisfied customers, we were able to successfully negotiate and recover significant compensations in cases similar to yours. We can work on your behalf and recover the financial compensation you are seeking from the company. We take care of all the difficult paperwork and time consuming communication with the companies.

I know that getting compensated is never easy, but we have the knowledge and experience with these kind of cases and we will fight for you every step of the way.

If you are interested in hearing more about the ways we can help you, Please contact me at: may@casemark.net

Sincerely,
May Jackson

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M
7:29 am EST

BookIt.com transfer from airport to hotel.

Booking ID [protected] date traveled Oct 8th 2017 to Panama.

I have already spoken to your people at BOOKIT and they cannot help.
We booked a transfer from airport to hotel, we went to the desk and no one was at it we waited around for nearly 1 hour and ended up having to get a taxi from the airport to hotel and pay for it. We had already paid for the transfer with BOOKIT so we want our $74.00 returned, we even phoned our hotel to see if they could help us and no, they knew nothing about transfers, on our way back your taxi picked us up, so they knew we had arrived the week before.
I Have booked with your company 4 times in the past and if this is the way you treat customers it will be the last time.

If I do not get a reply I am going to post this on Trip Advisor.

Maureen McKeown.
[protected]

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A
4:33 pm EDT

BookIt.com booking hotel

The pics bookit advertises looks nothing like the actual pic. Worst first vacation out the country. They get you for your money and screw you at the end. Be live Collection in La Romana, DR is Bad! Disgusting hotel, just nasty! The rooms were dirty, bathroom smells like piss, bedsheets were dirty, door locks were broke, no hot water, smelly room, broken mini fridge with bad odor, bugs under the bed sheets and it goes on. The food was disgusting and need reservations to eat. Dishes were dirty and food not properly cooked. The drinks were watered down and tasted horrible. No one speaks English or understands you which is ok and expected I guess. This place is bad and I literally cried my whole trip and tried to fly out but everything was booked. Actually scared to go back to Dominican Republic it’s so sad. Book it did absolutely nothing! One representative told me they had nothing to do with that.

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K
4:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BookIt.com refund cancellation fee - booking id:[protected]

Name: Kesha Coleman
Booking ID: Booking ID:[protected]

Originally, booked with Riu Palace Cabo for $1765.26. Two days before my trip, I call the hotel and they tell me the will be closed until 9/12. My trip was scheduled from 9/8 - 9/11. I try to re-book my trip with Breathless, however i didn't know at the time of booking that it was in addition to what I had already paid. You refunded that amount which was $1, 224.69.

However, I am inquiring about the amount that you kept which was $353 ($253 plus $25 per person). I did not cancel my trip - the hotel was closed during the time I was scheduled to be there, thus I'm requesting that I be refunded the $353 or provided a partial refund.

Sincerely,
Kesha

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A
4:32 am EDT

BookIt.com awful company

They are awful.
They are so shady, tricky and sneaky. All in one. They want their money. It's ok. But after getting the money there should be a great service which is kindly NOT provided. I always measure companies by the way they treat their customers who pay them. And BookIt has the wrist rating.
Their representatives are rude and inattentive, I have no idea what they earn money for.
Definitely not worth any bit of attention from people. I want everyonу to know it.

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C
5:03 am EDT

BookIt.com never use them

I have already used them and almost everything was fine, except for their slow service. Recently I was going to travel and decided to book through their website. On the next day, I found out that my tickets were cancelled because the flight was no longer available. Since then I've been trying to get my refund and it's been 3 weeks. This is not a slow service anymore, this is a complete mess!

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9:30 am EDT

BookIt.com missed excursions and poor communication

I booked my vacation through your company online. I had nothing but problems from the beginning of my arrival to the hotel. I did not have issues with the flights or the hotel directly, just your company. The flights were as smooth as possible and the hotel was absolutely beautiful. It fulfilled every promise that the website stated.
I booked three excursions online when I booked the hotel and flight. Those included deep sea fishing, ATV/ Ziplining, and a lobster dinner on the beach. The vouchers or website for that matter did not explain where the excursions were to take place or how long they would last. Transportation was only provided for the ATV/ Ziplining but that was a problem as well.
Upon checking in with your company on arrival, as instructed to, we found out that the ATV/ Ziplining excursion was not even on your list and they had no idea when we were going to be picked up or that the excursion was booked for us. You then spent over an hour on the phone trying to figure out where the missing piece of the puzzle was. The people at the hotel even told us to double check because sometimes transportation does not show up for your excursions.
Another issue that we had was that private taxis were needed for the other two excursions. Which that is ok, but the lobster dinner was an hour away in Cancun and that was not including traffic. The deep sea fishing excursion was ok because it was only 10-15 minutes away and was not that expensive.
The lobster dinner excursion was all the way in Cancun and would have costed $85 for a one-way taxi ticket. That is $170 for transportation to one excursion that we were not informed of and would have lost due to the excursion being canceled. There was no other transportation available and your company could not help at all. Not to mention the fact that the ATC/ Ziplining excursion was that day and by the time we got back to the hotel we would have been 15 minutes late to the lobster dinner excursion, not including traffic and our excursion would have been canceled anyways.
The excursion that was missed (The Lobster Dinner), was supposed to be a celebration for a five-year anniversary. It did not happen due to poor communication with YOUR company! I am severely disgruntled and am disappointed for the missed opportunity.
I am requesting a full refund for the missed excursion due to multiple communication errors and circumstances around the event. Why would you book an excursion over an hour away from the hotel I booked at? Why was transportation an issue and not offered, if not at an extra cost, for the two excursions that transportation was not set up for? Why were approximate times for how long the excursions lasted on the excursions when you book them? How can you allow an excursion to be booked and not provide assistance when an issue arises with it?
All around this experience was awful and I would not consider booking with your company again! I feel that I was wronged by your company and a vacation that was supposed to be relaxing turned out stressful and incomplete. We missed a dinner planned for our 5-year anniversary because of the lack of communication and poor customer service. For that I am requesting a full refund for the missed excursion!
If you have questions regarding this concern feel free to contact me at [protected] or by e-mail at [protected]@yahoo.com. Once again, I am severely disgruntled with your services. I would appreciate a response back acknowledging the concern and provide a reasoning for the issues at hand as well as a full refund for the missed excursion. I hope you have a wonderful day!

Regards,
Ashley Whitacre

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L
2:19 pm EDT

BookIt.com all inclusive

I book a vacation with book it for my 3 college children I request all inclusive.
I call a day prior to departure again to check that it was all inclusive and how much would it be for the hotel deposit, book it agent told me that it's included on the bill.
I just sent money enough for transportation with my kids, at this point I have no money.
They charge my kids deposit and now is non inclusive.
my daughter is starting feeling sick, she has diabetes and need to eat on time.
please help me resolve this issue, I called several times to book it and nobody can help me they hand up the phone after been in hold for 1.25 hours.
booking number [protected]
[protected]

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12:10 pm EDT

BookIt.com all inclusive vacation/airplane seat reservation

In January 2017, we reserved an all inclusive vacation to Jamaica for July 25- July 31. We paid and reserved airplane seats at the same time. The day before our trip, we checked our reservations with the airline only to be informed no seat assignments had been reserved for us. We were told by the airline that sometimes 3rd party reservationists ( i.e. BookIt) do not convey this information. So, in order to be seated within reasonable distance from my spouse, we had to pay additional $166.71. BookIt's customer service representative said "it's in the fine print, " and there is nothing BookIt can/will do to compensate the additional cost incurred. We will NEVER go through BookIt, again! Nor will we recommend BookIt to anyone!

This is my second posting because I am uncertain if the first went through.

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K
11:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

BookIt.com customer service

We booked our vacation including the transportation to and from the airport.
In our way back no one pick us up from the airport and we tried to call no one answered and we couldn't get hold of anyone, we had to call a cap!
When we came back I tried to call and complain about what happened with us and get my money back and I got the worst customer service ever and very much been told that no manger will speak to me for any reason! They hanged up the phone on my few times.
That was my first and last vacation with bookit.com
We travel a lot and never had any problems with any other site, what I experienced with bookit.com was the worst ever.

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BookIt.com Customer Reviews Overview

BookIt.com is an online travel agency that provides users with a platform to book a variety of travel services. These services include hotel reservations, flight bookings, car rentals, and vacation packages. Customers can browse and compare options for their travel needs, with the ability to filter searches by destination, dates, and budget. The website also offers travel guides and tips to assist travelers in planning their trips. BookIt.com aims to facilitate a streamlined booking process for those looking to arrange their travel accommodations.

BookIt.com In-depth Review

In Summary: BookIt.com offers a comprehensive travel booking experience, with a focus on user-friendly design and a wide array of travel options. While the site provides competitive pricing and various deals, the level of customer service and the transparency of its cancellation policy are critical factors for users. The platform's commitment to inclusivity and environmental responsibility adds value for socially conscious travelers. Overall, BookIt.com is a viable option for those seeking a reliable online travel agency with a good selection of travel services.

Website Usability and Design: BookIt.com provides a user-friendly interface with easy navigation, allowing users to find and book their travel needs efficiently. The visual appeal of the site is modern and inviting, with a layout that makes it simple to access various sections. The mobile responsiveness ensures a seamless experience across devices, which is crucial for travelers on the go.

Booking Process: The search functionality on BookIt.com is robust, offering filters and options that help users tailor their search to their specific requirements. The variety of booking options caters to different preferences and budgets. The checkout experience is streamlined, though some users have suggested that additional clarity during this process would be beneficial.

Pricing and Value for Money: Prices on BookIt.com are competitive within the industry, and the site often features deals and discounts that provide added value. However, some users have noted that the transparency of costs could be improved, particularly regarding additional fees that may not be immediately apparent.

Accommodation and Travel Options: The range of hotels, resorts, and flights available through BookIt.com is extensive, catering to various travel styles and budgets. The quality of accommodation partners generally receives positive feedback, and the diversity of travel packages allows for customized travel experiences.

Customer Service: Customer service responsiveness varies according to user reviews, with some customers reporting swift assistance while others have experienced delays. The efficiency of problem resolution and the availability of support channels such as chat, email, and phone are areas where BookIt.com could potentially enhance its service.

User Reviews and Ratings: The authenticity of customer feedback on BookIt.com is recognized, with a substantial volume of reviews contributing to the overall satisfaction scores. These reviews are a valuable resource for potential customers looking to gauge the reliability of the service.

Payment and Security: BookIt.com accepts a variety of payment methods, ensuring flexibility for users. The security of transactions is taken seriously, with measures in place to protect customer data. The clarity of the cancellation policy is an area that some users feel could be more transparent.

Additional Features and Services: The platform offers loyalty programs, travel insurance options, and the ability to book car rentals and activities, enhancing the overall travel planning experience. These additional services provide convenience and peace of mind for travelers.

Accessibility and Inclusivity: BookIt.com makes an effort to cater to travelers with disabilities and provides family-friendly options. Multilingual support is an advantage for international users, though the extent of this support is not specified.

Environmental and Social Responsibility: The site's commitment to sustainable travel options, community support initiatives, and carbon offset programs is commendable, appealing to environmentally and socially conscious travelers.

Industry Reputation and Awards: While specific details on industry recognition, certifications, and media coverage are not provided, BookIt.com is known to have a presence in the online travel agency market.

Comparison with Competitors: BookIt.com's unique selling points include its user-friendly design and comprehensive travel offerings. Its market position is solid, though a detailed competitor analysis would help users understand how it stands out from other travel booking platforms.

Cancellation and Refund Policy: The flexibility of the cancellation and refund policy is a concern for some users, who suggest that the terms could be more accommodating. Refund processing times and user experiences with cancellations vary, indicating an area for potential improvement.

Post-Booking Support: BookIt.com offers travel itinerary management, updates, and notifications to keep travelers informed. Post-trip services are available, though the extent and quality of these services are not detailed.

Overall Experience and Recommendation: The pros of using BookIt.com include its wide selection of travel services and user-friendly website. However, the cons such as customer service issues and policy transparency may affect the trustworthiness of the platform for some users. Whether users would recommend BookIt.com depends on their individual experiences, but the site has a generally positive reputation among its user base.

How to file a complaint about BookIt.com?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with BookIt.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with BookIt.com, including key areas to mention in the complaint.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint about BookIt.com on ComplaintsBoard.com.

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Phone numbers

1866 269 7360 1800 204 7250 More phone numbers

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