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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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S
1:04 pm EDT

Burger King food drinks

I am from Toledo was in for funeral, Thought I would drive through get some food to take back to Hotel, They gave me pop without ice, I hand him the pop back he poured it downside my new car, Then He never said there was no ice, fries was drop inside the bag never bothered to eat any of the slop, Not only did I learn they had no ice never offered me anything else to replace, I can say I will be sure to avoid that place. Bad service and not a bit friendly.

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1:39 pm EDT

Burger King food quality & rude staff

My husband and I went to the Burger King here in Fernley, Nevada on Fremont Street just before lunch was supposed to start. I ordered a bacon cheeseburger and the burger was completely cold, the bacon was overcooked, cold and stale. I don't know how old the bacon really was. When my husband went to complain to the manager, she said it was their policy to give any leftover bacon to the customers. I wouldn't have fed that crap to a stray dog. When my husband asked her if she would eat bacon like that, she quickly said no. She then proceeded to the back of the kitchen and was loudly making fun of us complaining with the rest of staff...alll of them laughing in front of the other customers! I honestly thought that only the Burger King's in Memphis were awful. I now know that they are all bad. I tried to give Burger King the benefit of the doubt, but I will never EVER set foot in another one again. Not for all the money in the world! 🤬🤮

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12:45 pm EDT
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Burger King false information

The burger king in south beach on 5 street a block from alton road the bk close to 395 highway. It has hours that it closes at 1am. Last night, tuesday September 5; my bf and myself arrived in drive thru by bk speaker at 12:54am sat by speaker for 10 mins since car was at window in front of us.

Pull up to window and no employee by drive up window there was a handiman by window not employeed by bk. I asked to speak to manegar, had forgotten his name. He was working at that time and date, he was a younger short in height spanish manegar. I said to manegar, we were here before 1am this sign says bk closes at 1am.

He said no we stopped making food, we dont have any. I said, if u close at 1am why is everything shut down and stop serving. And we left hungry wit no food when we rushed there to be there before 1am.

Please evulate and have the right staff working. This bk if it closes at one and someone arrives by or before 1am bk is still comsidered opened.

Hope you take this matter seriously and have harder more ambitious workers, we value and care to serve and feed people during hours of operation.

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Chris1977
, US
Sep 05, 2018 4:34 pm EDT

Most decent folks are in bed at 1am. JS.

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K
11:44 am EDT

Burger King customer service

I normally get pretty good service here, it was different this time. The smallest bill I had was $100. The drive through person had to go get, what I'm assuming was a manager, to get change. I not only watched him handle the money with food handling gloves on, which I hope to God he changed after, but when he handed me my change, he made the statement "we literally have no Twenty's ($20 dollar bills) left" As if it was my fault that they were out of change.
Disrespectful and rude.

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7:39 am EDT

Burger King food preparation

Went to BK on Richmond Ave. in Staten Island NY for breakfast egg sandwich. Could clearly see the cook sweeping up the floor and dumping dirt into a garbage can and handling the can with gloves on. I placed my order and watched that same person proceed to make my order without changes his gloves. He used the same gloves to clean up garbage and prepare my order. Aren't these employee's trained in basic food preparation? I found this to be a disgusting practice. I asked for my money back and left the store in disgust.

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M
7:00 am EDT

Burger King hashbrowns

I go to this burger king restaurant every morning and don't know if it's them trying to cut the wait time but the hashbrowns are not properly cooked because they usually have a little crunch not a lot and I like that but lately it's mushy not crunchy like always like it's been sitting in oil or not cooked enough please fix this item or re educate the employees on how to cook them please thanks the one I'm talking about is ( 29 FIRST ST PITTSFIELD MASS 01201) thank you

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9:34 pm EDT

Burger King manager was rude

I went too burger king in lowell mass 392 chelmsford st and i had ordered food and a manager name krista took my order and first messed it up and then i repeated my order she was rude got my order and it fell on the floor and she picked it up and still gave it to me . I will never order again from burger king it was highly disrespectful. When i had mention so you going to give me an order that fell on the floor she was yelling and cussing

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7:21 pm EDT

Burger King ottawa, il service

Hello my name is Dan. I was just at Burger King in Ottawa, IL. I didn't receive a receipt or so I apologize for not having the number or correct prices. I was over charged and given the wrong food. I ordered the 2 meals for $10 both spicy chicken and 2 double bacon cheeseburgers. The order should have been around $15 plus tax but, I was charged $25 something. I didn't think about the price until I had already left and was on my way home. When I got home though I realized the double bacon cheeseburgers were just regular cheese burgers so I don't know if they gave me the wrong bag or just didn't get the order right. The fries were upside down and I got no napkins or ketchup which I asked for. Now I don't know if it is just laziness or they just made a mistake and gave me the wrong bag but, it wasn't that busy so I don't know how the order could of been this messed up. Please I would appreciate it if we could resolve this issue quickly thank you

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5:44 pm EDT
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Burger King my food

I order a double whopper meal and I went thru the drive thru I made it home with in 6 min I check my food it only had 1 beef patty I drove up there and went in they remade it I. Check it still was wrong the cook made it wrong 4 times before I ask for a manager that was to busy to come to the front Finally another employee made it but that location needs some real training I'm very upset about when you spendn your money you would think your food would be right

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5:38 pm EDT

Burger King service

I was visiting the drive thru at the newton, nc burger king. The lady working the drive thru had to ask me 4 times what my order was. Then when I pulled around to the window she acted like she didnt want to take my card. She used 2 fingers to take it, then when she handed it back to me it was wrapped up in the receipt. Also, her shirt was so tight I could see her bra and literally her breast. Actual skin. From where the buttons was to tight and pulling apart her shirt. You have children, elders, ...family's who go in there and eat. Who wants to see that?! Certainly not me. I was disgusted by it. You are there to work, not show your body off. She was rude, didnt say thank you have a nice day nothing. Just, ...here ya go. I know shes a black female manager, worked today. 9-4-18, and it was around 4:10 -4:30pm. I more than likely will not go back to that burger king at all. I've seen a lot of stores where workers are on their phones, .playing with their hair, shirts. Wiping their faces and not washing their hands after. Needless to say I walk out. I hope and pray burger king can do better than this. I already stopped going to bojangles. I'd hate to stop going to burger king as well.

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5:00 pm EDT
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Burger King drive-thru window service

When I go to the drive-thru window and I have paid for my food and I'm waiting patiently for my food and you tell me that I have to pull forward when there is no one behind me you are telling me that I am a relevant that my order is irrelevant that the fact that I have already paid and then waiting patiently for my food is irrelevant I am the customer without me you do not exist without my money your employees don't get paid I'm a relevant customer do not tell me to pull forward with no reason to do so when you do that you alienate the customer and you make them not want to return that being said I work in the restaurant industry I went to school for it and while in school I was taught that the customer in the seed that has paid is the most important customer how is the customer whose not even there yet more important than I am after I have paid and I still have not gotten my food I should be the most important person at that drive-thru window not the person who's not even there you are incredibly disrespectful to the customer with this policy I will not return until it is resolved I very much enjoy your Burgers I think your food is tasting I would like to be able to eat Burger King food again without being disrespected every single time I go there

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4:36 pm EDT
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Burger King salted caramel shake

A salted caramel shake was purchased yesterday on 9/3/18 at 1306 E 71st street Tulsa OK. 2 issues.
1. When shake was handed to me it was not thick. It was very loose for a shake. So I returned it and asked if they can make it thicker. The person who was making it became upset because he couldn't make it thicker, so he threw it in the trash and had someone attempt to make it.
2. I noticed that when I received my shake the 1st and 2nd time it looked nothing at all like the advertisement. Not even close. I even pulled it up online to make sure. The picture that's in the drive through wasn't what I paid for.
So basically it was complete false advertisement. It looked like just a plain regular vanilla shake. No additions to it all. Very disappointed. I included a photo of what it's supposed to look like and what I was served. The reason I'm complaining is because most businesses today are very unprofessional and customer service is horrible. And if no one complains then nothing will change.

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7:29 am EDT

Burger King hours of operation

The Burger Kings in Arlington TX say they open at 6:00am. But at 7:00am if you can even get anyone to come to the window they tell you come back in half an hour. For a while the BK at 1520 North Cooper was better. But now they have had there drive through coned off for over a week even though they advertise a 24 hour drive through!. If they are not going to open and be ready for service at 6:00am like they claim they need to change the advertised hours. If they are not even going to open the drive through on North Cooper they need to stop advertising 24 hour service. I was moving my default breakfast store from McDonald's to BK. But BK has forced me back to Micky D's by not even bothering to open on time or have a working drive through.

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7:42 pm EDT

Burger King ran out of food

On Sept 3, 2018 at Burger King # 15674 in Corpus Christi, Tx at 7:11 pm this location ran out of Burgers. BURGER King ran out of BURGERS . I ordered a chicken sandwich and asked for ketchup, only to be told they were also out of ketchup. About 3-4 weeks ago this location ran out of chicken. This location is constantly running out of top menu options. This location either needs to shut down or needs an entire management overhaul. Third is completely ridiculous and unacceptable.

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7:18 pm EDT

Burger King general service

Waited forever to receive my food and then when I finally get my food they substituted rolls for sourdough bread and if they told me before I ordered, I wouldn't have ordered the sandwiches that I did. So that really pissed me off, then everything was cool and not hot! I want hot food if I'm ordering something that is supposed to be hot! Then my son informs me that I Forgot to order a shake that he wanted so I went to order that on our way out and we had to wait another 20 minutes...we get that finally and we leave. I get half way home and he discovers a hair in his drink. Totally disgusted he refuses to drink it! I paid$4 for something to go into the garbage... actually most of the food we ordered went into the garbage so I actually wasted $20+ and wasted an hour of my time! I have never been so angry with a fast food restaurant and this is one of the reasons that I don't go to Burger King very often. Everytime it seems like I'm infuriated when I leave.

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5:12 pm EDT

Burger King breakfast meals complaint

I ordered 3 egg, ham and cheese croissant meals at the burger king in Hyanis/Barnstable MA at exit 6, Route 6. I got to work and they were wrong so I went back and told them my order was wrong and they said Sorry but we're serving lunch now. Thry had sausage on them which i do not like. I said so what am I suppose to do with this can i get my money back?...They said no but we'll send you gift cards in the mail. I never got my food, my money or the gift cards. This is so upsetting to me because I feel taken advantage of. They took my food so they could have at least given me my money back. I don't remember the exact day because I expected to get the gift cards. They took all my info. So please help me out with this situation.
Thank you!
Lisa Sullivan
73 Lower County Rd Apt 2
Dennisport MA 02639
[protected]

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K
12:38 pm EDT

Burger King rudeness, wrong orders and did not refund me. cleanliness

I went to Burger King today and ordered the #1 cut in half no cheese, and a double cheese burger.
The screen did not come up to shoe my order. The girl taking the order asked me to pull up. I pulled up and I asked the girl in the window to make sure there was no cheese on the Whopper as the receipt looked like it said cheese. She said they don't come with cheese so I drove off. Get home there's cheese on it. Drove all the way back and let the counter girl know what was going on and she said you said cheese I took your order and I said no I said no cheese. She gets rude and says ok its no big deal grabs the bag and proceeds to let the kitchen know. I get my order but in the mean time there is a hair on the counter that I point out to her 3 times and she blatantly ignores me. She kind of shoves my order at me turns her back and says have a nice day sarcastically. Correct me if I'm wrong . Is it not extra for cheese? She did not offer to refund me either.

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6:34 am EDT
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Burger King breakfast

My daughter and I went to bK last Friday
And ordered 2 sausage egg croissants the meals . The whole meal was screwed up .
First both our hash browns had been over cooked.
Second. My coke don't taste like coke . They must of needed to change the syrup .
Sorry to have to complain but we all pay good money when we go out and eat .
But I can say this about the crew at the 16th street Burger King, They said just come on
And stop in talk to a manager.
Thanks Again BK !
Emert family

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K
2:26 am EDT

Burger King horrible service/rude staff/bad food

This Burger King location is so awful I felt compelled to post a review in an attempt to draw attention from their corporate office to do SOMETHING about the management. I have never encountered such an unprofessional staff who obviously hate working there... Nothing but bad attitudes when placing an order inside the restaurant and in the drive-thru. Making a simple request to add or take off anything on your sandwich is completely ignored...And if you point out that they made a mistake, just be ready for an even worse attitude back instead of an apology... God forbid they make an extra effort to read the specifics of the order on the screen...All they do now is throw whatever is sitting out already made in a bag because the loud, obnoxious conversations they are having with the other co-workers is far more important than actual customer service.The last 5 visits I have discovered when I got home, my order was wrong... (wrong toppings/wrong drink) or something was left out of the bag that I paid for. Of course I try calling to complain and no one answers the phone...EVER. My last experience in the drive-thru did it for me... I had one drive-thru worker literally throw my bag of food at me after I looked inside to discover they had given me the wrong order. It took every ounce of my being not to get out of my car and throw everything right back at her. On top of the bad attitudes, rude service and wrong orders...be prepared to wait a long period of time to get your old, cold, soggy food. I stop at this location because of the convenience since it is closer to home but I ABSOLUTELY REFUSE to spend my money there ever again. The staff needs to be trained properly or fired... This place is a disgrace and after skimming through the other reviews online, it looks like 99% of their regular customers are experiencing the exact same thing. Clean the place up...or shut it down.

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10:00 pm EDT

Burger King order

I went to Burger King on two different occasions, both times I was given the wrong order after spending over $22 bucks or more for the new jalapeno burgers. The first time I went and lett it slide because I didn't feel like driving, I took a financial lost and was given chicken instead. The second time I had to drive back and get my correct order without compensation! They never tried to make the first order right.

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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