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1.2 595 Reviews

Camping World Complaints Summary

23 Resolved
559 Unresolved
Our verdict: If considering services from Camping World with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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11:45 am EST
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Camping World lack of service at woodstock ga store

Biggest Mistake of my Life
First let me paraphrase that I know this email will fall on deaf ears and end up in the trash, from the reviews I have read that is how you treat customers.
Working with the store in Woodstock GA. I went on line and found the camper I wanted but it was in Savannah GA, My wife and I went to Woodstock store and asked if they could get it, I was directed to Carl Story whom I was told was the "Sales Manager". We were ready to buy and had check book with us. We negotiated a price that included a washer/dryer and a pullrite superglide hitch, and gave a $3000 deposit. Carl ran my wife's credit and came back with a 780 score and said he could get us 180 mths no problem. He said they would send for the unit and keep me posted. This was 9/3/18. I had sent an email on Wednesday 9/5/18 no reply. I followed up again Friday9/7/18 and Carl said it came in late Thursday. We went on Sunday 9/9/18 to look it over and approve, which we did. At that time we decided to pick it up the following weekend so they would have time to organize financing and get the hitch in. On Tuesday 9/11/18 I again had to reach out to Carl and Austin regarding the financing. Carl sent back stating 8.4%, 144 mths and my wife credit score was 714. Needless to say we panicked thinking someone was stealing her identity. I requested the credit report from Carl, I never received it which we have a legal right to. I had no choice but to get my own financing which I did not want to do. I emailed Carl this and he lightly said he picked up the wrong credit report, that it was someone with a similar name. I got my own financing and emailed again to set up a day and time to pick up the unit. Sales rep Austin chimed in stating we could pick it up Saturday, he is new and did not really know what was going on. I replied to him that they needed to put in the hitch. Austin said they could do that while we were doing final paperwork. My wife and I were excited. We showed up 10:00 am Saturday 9/22/18 to go through orientation and have the hitch installed. While they were putting in the hitch we finished the paperwork and handed over a check for $40, 000. I went out to check on the hitch and was surprised to see the wrong one installed. I reported this to Carl and he went to check. He came back with the manager and apologized and blamed the parts department. My wife was getting very upset at this point so we left with the promise the new one would be here Tuesday or Wednesday. We agreed to come back Saturday 9/29/18 to have the correct one installed and pick up the unit. We showed up at 10:00 am Saturday 9/29/18. We walked to breakfast while they were to be installing the hitch and when we came back the truck was back in the parking lot. I looked in the back and "surprise" no hitch. Carl made eye contact with my wife and went running to the back to hide as my wife was watching him. He sent a 20 year old kid out to give us the bad news that they had ordered the wrong mounting rails. The young man said they found the correct mounting rails in Conyers GA and could have them for installation Sunday morning. I went home and after cooling down I emailed the real Sales manager Eric Jarvis as to what has happened so far and how dissatisfied and heart broken we are. I noted that this was unacceptable and demanded they make it right as we have now lost 2 weekends without the camper. I insisted on an extended warranty to be 5 years beyond the 2 year Jayco warranty. Eric apologized and said he would be there in the morning to meet with us. Sunday 9/30/18 11:00 was the appointment to have the correct hitch installed and finally pick up the unit and meet with Eric. Sunday 10:30 I emailed Eric to make sure the parts were there and correct that we did not want to waste another trip. He replied that the rails they went to pick up were not correct. We would not have found this out until we drove there. MY WIFE IS IN TEARS WANTING TO SCRAP OUR WHOLE ADVENTURE. Also, not once has anyone reached out to me ever! I have had to initiate all the communication.
1/11/19 Saga continues
10/6/18 I went in to pick up the camper and meet with Wes the GM. We had a productive discussion, he apologized and offered me a ladder and the 2 year warranty extension to take effect after the 2 year Jayco warranty expired. Of course Wes did not follow through and I still have not received this in writing. I have the offer recorded for anyone that cares. I picked up the camper and took it home. I took it to my work place parking lot to practice backing up when I was done my wife took a picture of truck and camper to post our excitement on social media. My brother in law whom has been pulling a fifth wheel for ten years replied that the trailer was riding 2 - 3" to high at the truck and would put extra strain on the rear axle of the trailer.
Back to Camping World. I will say that the head mechanic there was very helpful. He took the unit in and raised the pin box so the trailer would ride level. Only took 4 hours.
We took our first outing (shake down) and all went well. So, a few weeks later we took the Grand Kids out for a weekend.
We lost power to the refrigerator, tv and an outlet. As I was looking under the trailer where the wires come in for that side of the camper I noticed, a bracket not secured to the slide. Not a support bracket, I think it protects the wiring harness.
11/16/18 Back to Camping world, I old them of the electrical issue and the bracket, showed them a pic of the hanging bracket. Todd wrote up a ticket and said it would be 3 weeks. I had no plans so that was fine. About 3 weeks later he emailed I could come get the camper it was fixed. I replied did they fix the bracket, he said if they didn't it would be attached when I got there.
Of course, it was not attached. Todd sent out a tech who crawled under the camper came out and said he had to order one, the weld was broken, he also took pictures of where it damaged the skin from the inside. I am not even going to try and pursue that one. I left the camper. This was early November 2018. A couple weeks later Todd emailed they were waiting for approval from Jayco for the Warranty. 2 months old at this time. He then emailed stating the approval came through but they could not find the part on the website and had to send a picture to Jayco for the part. He also said they were closed for the Holidays.
Holidays have passed and I emailed Todd and Wes the GM that I wanted my trailer and I wanted it fixed. They have now had the camper longer than I have and I am making payments.
I suggested taking the part from another Jayco to put on mine and replace the borrowed one when it came in.
Todd replied he understood my frustration but did not have authority to do that, he would talk to Wes. I have heard nothing since.
Wes emailed me on 1/14/19 that they would find the part or take off another unit and have it done by weeks end 1/18/19.
Today 1/14/19 I was informed the parts would not be in until 2/11/19 due to a shortage. I believe I am just being lied to at this point.
If at all possible I would love to get my money back and be done with your company forever, however I know this cannot happen and that nobody really cares, I am only 1 customer amongst thousands. All I can do is send you this email and post negative comments on social media, file a BBB complaint and give low scores on surveys.
I work a manger job at The Home Depot and if one of my associates ever treated a customer this way it would be immediate termination.
Thank you for your time.

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10:01 am EST

Camping World service department has had my rv for over 3 months, manager will not return calls.

I first bought my RV in November of 2017.in October of 2018 the flooring started to lift, so I reached out to camping world to see if the warranty would cover it. They said I needed to bring it in for a dianosis, so I pulled it the 200 miles (one way) to the dealer. As soon as I dropped it off I let them know that I was using the camper as my primary living quarters (I am in the military stationed away from home and I thought buying a trailer would be cheaper than renting). They said the diagnosis would take about 3 days, they kept it for two weeks and told be to come pick it up meanwhile they wait for the parts to arrive. They notified me that the parts were in and to take it back so that the repais can be made. According to the service department the repairs were going to take about a week. I returned the camper on November 9, 2018. I have been contacting camping world on a regular basis since then and there is always some excuse that the work was taking so long. I was trying to be patient but running out of money, I decided to contact the manager. I talked to the service manager once, who said she was going to find out what was going on and call me back. I have not heard from here since, despite my several attempts to contact her. Either the operator will transfer me to someone who is not the manager, or the manager is not available. This is unacceptable. I pay over $300 per month for something I cannot even use. On top of that I am paying nearly a $1000 a month to keep myself fed because I do not have a place to cook. On top of that I was paying 90 dollars a night for a hotel. That did not last long because I depleted my bank accounts. I had to resort to sleeping on the floor of my office (which is against regulation) and not the way I want to spend the holidays. It is now February 8 2018 and still do not have my RV back. This is by far the worst professional organization that I have ever had the misfortune of dealing with.

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JC7755
, US
Apr 18, 2019 12:01 pm EDT

we're in the same situation. The camping world in thornburg, va has had our fifth wheel since september 2018. We can't get anybody to do anything. Nothing like dropping a large deposit and then paying over $500 a month on something we haven't had in our possession for 9 mos.

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DEVIL DOG 0369
, US
Feb 01, 2019 6:17 am EST

I am in the same situation. The Wentzville, MO location has had mine for 5 months. For simple repairs that fell under warranty. I am filing a class action lawsuit.

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7:40 pm EST

Camping World not delivering my camper

We had a walkthrough on 12/8 They had to take care of a few things including installing maxx air covers. We find out on December 22 the day it's supposed to be delivered ( I took the day off from work ) That they forgot to put the maxx air cover.They then say they going to deliver it December 29. So I take the day off for the 29th . We get a call late afternoon on December 28 from the delivery guy( 3rd party) who asks if we've heard from camping world. We had not so we called, we then find out they still don't have the maxx air cover and it's not being delivered again ! We asked for them to still deliver on the 29th and are getting the runaround. They had no problem picking up our current camper ( I believe they had a buyer). They took it 12/22 and haven't delivered the new one. I find it hard to believe they can't find a maxx air cover anywhere !

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Update by Neena2006
Dec 28, 2018 7:42 pm EST

* This is the Chichester NH location

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12:37 pm EST

Camping World incompetent service department - manassas, va

I purchased a new travel trailer from Camping World in May 2018. We scheduled to have warranty work performed in August 2018. Drove 1.5 hours to their shop only to find they neglected to enter the appointment into their system - hence no appointment. I rescheduled the appointment for October 22, 2018. Their promise completion & delivery date was November 25, 2018. It is now December 28, 2018 and they still have our travel trailer! They do not answer their phone or return calls, therefore we have driven to their store at least three times to inquire about the status of our trailer. Each time they have promised to have the service work completed within a few days. The last visit on 12/22, they promised once again that our trailer was to be brought into the shop the next day. It is now one week later and still no communications from Camping World.

It is sad to see a business run so poorly. It is surprising that Camping World can remain in business. I fear Camping World will go out of business before our warranty work is complete!

It starts from the top - maybe your board of directors should take a close look at Camping World's business model. It does not seem to be working. Without satisfied customers you will fail - this is very basic business knowledge. What is going on in that corporate board room?

Your company has so many, many service complaints posted on your site and with the Better Business Bureau and yet it appears as though no one cares? Please get with the program and wake up- unless of course this is a planned failure.

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10:09 am EST

Camping World 2018 thor freedom elite

I purchased a new unit which apparently had been on the dealer lot for 14 months.
Which was not disclosed to me.
It had a leak. At time of delivery the dealer"fixed it" yet getting it home 2 days later with rain again the leak got worse. I attempted to return it to the dealership for I was not provided any cooperation to do so. Now they have it back and now will not respond to me.

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10:04 am EST

Camping World 2019 travel trailer m27

I've asked the finance manager to cancel the Traveler's Assist and the extended warranty on this trailer. He has continually refused to do so. Nor will he return my calls. The extras were added on the overall loan and increased the loan by nearly $4, 000. I went to this dealership with the intention of paying cash for a $24, 000 travel trailer. I was encouraged to take out a loan through their bank as then they could reduce the price. I did agree at the time to the added "extras", but also asked Dave A. if I could cancel them at any time, and he assured me I could. Since leaving PA, where I lived at the time and moved back to my home state of IL, the insurance on the RV has increased dramatically and I have asked to drop these "extras" from my loan so that may still pay off the entire loan. Approximately a month ago he promised to drop the travelers assist program and still has not done it. Now I've requested both be dropped and he still won't do it. I'm told by the bank, and the companies that run these extra programs that they cannot drop them. Only the fiancé manager at Camping World can.

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12:16 pm EST

Camping World rv cover

Would like to show that my top of the line RV cover didn't last a month and a half. You would think 350.00 would last longer. That was the est. Sale price. They cost more than that reg.

At the top of my RV is a part of the gutter system that protrudes about an 2 inches out the backside. The cover which is supposed to be strong and durable, didn't hold up at all.

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11:59 am EST

Camping World unethical behaviour

I have lodged many complaints with Camping World trying to resolve the issues with the Class A motor coach I purchased from them at their 137 Myricks Street, Berkley MA 02779. Phone [protected] I have seen an unbelievable amount of complaints regarding Camping World and maybe that volume has hardened them to any issues that n=need resolving or even being able to take accountability for the issues created by employees actions.

My issue started 20 October 2018 when we put a deposit on a 2007 Revolution LE, 40E diesel pusher with 20, 233 miles which we were told was a trade-in for a tag along trailer. It was represented as just traded in and when we saw it it was in the service garage and told being inspected and repaired. I was also represented as being very well cared for by the former owners and we were shown manuals this supposed caring and organized couple left. My wife and I were selling our new Nordic Tug 34 and paying cash for this motor coach. My wife decided she did not like the boat and wanted something where we could take our small dog with us to visit family and friends. We received the sales pitch regarding how diesels have great longevity and how great this one had been taken care of. We were told of how the vehicle goes thru inspections and all would be in working order. I certainly knew about diesels from my boat(s). We bank wired the balance of $96, 958.00 while I was at a major tradeshow my company does 14 November 2018. 19 November after I returned my wife and I went to Camping World to do our inspection and finalize the sale. No papers had been signed and no sale was complete. All that had transpired was I had the honor of sending my balance so they were not holding the coach without having the balance. As Camping World is 110 mile (each way) drive for us and we were told a 1:00 slot was available for inspection so we arrived promptly and sat waiting for 2 hours before they could find the unit and then we were told the person showing it to us and doing the inspection "needed to learn how it worked as they normally don't do Large Class A diesel coaches" We waited and were told because we made the payment already it was covered by our insurance, even while it was on their lot, not theirs. We did not have insurance as we had not signed the paperwork and had no VIN number, and it was not ours yet. By the time inspection came we were rushed thru and we made a list of the readily apparent items. Side cameras did not work, we complained about the fact it looked like a 8 year old did the cleaning, as well as several other issues. We were told that they would fix them and put it all on paper (which they did not give us a copy of). We were forced to sit thru parts of a sales pitch on how great and wonderful the owner is and how he just purchased a chain of stores in the Midwest. We kept telling them we did not care about their sales pitch or owner, we wanted what we were told and to get thru the paperwork. We left understanding it was going to be repaired and they understood we would be back to pick it up on the 23rd. We waited and waited, told it was in the shop when it was not and pushed from one person to the next. They pushed the extended warrantee down our throats and I convinced my very pissed off wife we should buy it as we were told "It covered anything installed in the motorhome". I was told that "management denied the repair of the cameras" and never told why. I said I refused to drive it without them as its a 41 foot bus. I said OK we bought the extended warrantee from your company and then do it under that. I was told someone needed to pay for inspection of the cameras and it was already declined by management. By this point we had had it with Camping World and told them we just wanted our money back. Of course we were told no, so I told them I would pay for the inspection and then they could put that thru with the extended warrantee claim. I was told the full camera system needed to be replaced as the cameras were full of water and no parts were available. Then I was asked to call the warrantee adjuster and answerer some questions which Camping World did not know, Why Camping World did not know the defective cameras were identified during inspection is beyond me. My wife and I wanted one simple thing and that was to take a 2 week trip over the Christmas / New Years holidays to escape and rebound after a very difficult year. Not that it has much relevant to this beyond how destructive and the pain suffered by the full miss handling of this by Camping World. 2017 was a beyond trying year. I went to California January 2017 to handled the estate form my mother that had just died, 2 weeks after I arrived there my best friend died from the flu, 4 weeks after that my wife's mother died. I came home in May to a very sick wife and daughter. My wife was like a 90 year old lady and our 34 year old daughter was almost unable to walk. That is why I bought the boat, both my wife and daughter loved being on boat rides. after my wife being told she needed to see someone and work on her depression, which was the doctors diagnosis I finely drug my wife to the ER where she was diagnosed in full end stage kidney failure. Our daughter was diagnosed in end stage kidney failure. Our daughter died September 25th 2017 and my wife received my donated kidney 10 January 2018. It took until about October 2018 before my wife was past major scares and loss of energy.

Story:
https://www.today.com/health/organ-donation-man-donates-kidney-wife-40-years-t122401

Video:
https://www.today.com/video/john-rexroad-gave-his-kidney-to-his-best-friend-his-wife-of-40-years-1159645251545

We tried to take the high ground and we went to pick it up Friday 14 December 2018 so we could take that trip and try and enjoy our precious time together. They had just finished when we arrived at 2:00. I wanted to just leave, have a bit of time to clean and get it ready for us to leave 19 December 2018. But the unethical behavior continued. despite them twisting the facts to fit their needs the motor coach was not road safe. I never would have bought it with all of its issues and I was not even able to test drive it because I was told it was not registered. We made it maybe 7 miles before the siren and large warning went off twice "turn motor off". I studied for my CDL as I still considered it a bus and I wanted to be safe on the road. I knew it was not safe. But I pulled into Home Depot to ask my wife who was following me what she felt we should do. The look of her face with disappointment and stress of knowing this horrendous dealings with Camping World were just starting sticks in my mind. She said it was also making loud noises and the break lights were not working so we turned around and drove back the maybe 7 miles. As the sirens and warning went off 3 more times I knew we made the correct decision and we also knew our trip was not happening. We now have an attorney and just want the transaction canceled as it was never road safe. As they have tried to pass off the very likely things it was traded in with they simply can not be trusted and I can put my wife and others on the road at risk. Why are we any different then any of the rest that are mad at Camping World? Maybe we are not, but we certainly never received huge 41 foot motor coach that was road safe. Selling it after claiming to have done inspections, promised to make repairs (we were charged $1, 468.00 for the cameras because Camping World never gave the information to extended warrantee) and despite them trying to push off their responsibilities it never left with us other then our approx. 14 mile ride of stress and fear. I'll say this Camping World can do the right thing or force it to the courts. It can be done timely so my wife and I can begin a new search for that motor coach so we can enjoy the time we have together. Maybe I am only different because I will take this to court if needed and post so others know and are advised. Or Camping World can cancel the sale, and I can be seen on the road in a safe motor coach. To everyone I wish you a very blessed Christmas or holiday season, and certainly a fresh and blessed new years.

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4:53 pm EST

Camping World service department calera, al

Unresponsive to multiple contacts made to store voicemail. Recently had trailer in shop > 2 months. Took trailer I. For brake replacement and was told I had to have new axels. Had them made at local vendor and did not supply any warranty info to me. Picked up trailer 2 weeks ago yesterday and was told I would hear from them. No response. Poor customer service.

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5:43 pm EST

Camping World warranty service after buying brand new thor classic c

Leveling jacks malfunction-"retract failure"

... also needed to have them remounted higher - they drag during dips and humps.

Sewer outlet - manufacturers defect - nozzle will not clear to connect through floor - threaded access hole not lined up.

Front left storage door lock not working.

Inside. Across from refer. Why an access, snap in panel vs a door on hinges or drawer? Also a knick on that panel.

Tear in vinyl flooring.

Dinette seat storage. Door uneven, rubbing on stile/rail of cabinet.

Is it normal for the firewall inside cabin passenger side to get so hot?

Activity:
June: 1st advisor that received our RO was a much older man (super nice). Seemed that all items would be quickly addressed and resolved.
Subsequent calls ...waiting on parts from factory... really? It's WARRANTY WORK.

I called to follow up, no phone calls from advisor to update me. Apparently we are in line for repairs due to the hail storm that damaged many other customers' RVs. Again, REALLY? How does warranty work get put behind insurance claim work?

Multiple calls to follow up, always waiting on parts from Thor. You've got to be kidding! How is it that you can't expedite these for a BRAND NEW coach?

I had to take the coach for a small trip to NM that had been planned WAY IN ADVANCE (and the coach would've easily been repaired by then); a side window had shattered and the only cover your service people did was tape a garbage bag over it and park it back outside. I had to fashion a plywood panel to fit so that it would be better protected, and how does that tape adhesive being baked in our extreme sun affect the clear coat on a BRAND NEW COACH!?

October:
Stopped by since no phone calls are being returned (our case had been transferred to a very nice lady and I met with her a couple of months ago), no service advisor available, I was able to find and inspect the repairs to my list, still unsure of what's been done. Left note with advisor to call me. Another advisor asked if he could help and looked into the file for me, and he saw that we are still waiting on 2 VERY SMALL PARTS from Thor.
I have yet to receive any type of communication since. Why is it that I HAVE TO INITIATE communication when I am the one who spent OVER $80, 000 with your Camping World?

My coach has been sitting outside on your lot since June, minus one weekend. I never planned on keeping it stored outside (I have indoor storage for it). Now it has been such for the entire first year, mostly not in my possession.

Is there a lemon law that we can impose here and just replace the unit?

We had many choices of where to buy and chose Camping World because of its vast network and service capabilities. I guess that was inappropriate thinking. At this point, everyone who asks us about our new coach, we are inclined to discourage potential buyers from purchasing from Camping World.

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12:44 pm EST

Camping World service department/warranty work

We purchased a 2018 Jayco 5th wheel Aug 2018. We had a hitch installed by CW/Service in my new 2017 Ram. When we picked up my truck they had left the jack and tools on the front pass seat (in my new truck) and a box with a random part in the back seat. We picked up the trailer that next weekend after our "training" which was a joke in itself. We knew more about the interior then the fellow "training" us. And then later discovered he didn't teach us any of the important stuff like how to dump the tanks or even work the propane for the heat.
When we took possession, we drove 60 miles on the highway to a campground to set it up and add some personal items. The next day we hooked up to take to our storage unit and struggled to get out of the park. We ended up with help from some regulars at the park to find out the box in our back seat had a plate for the king pin that reads, This plate must be installed when using the slide hitch. - MUST BE INSTALLED. No one told us, nor did they install the plate before we left the premises of Camping World. We took our trailer on a 1400 mile trip. Upon our return there were several Warranty items that we had found that needed to be repaired. (I can share the list if desired).
I called CW Richardson to inform them of the issues. I gave the gal on the phone the list of 20+ items. She made an appointment for me on Saturday 10/20/18 at 9am. We arrived at our scheduled time and the service guy had no idea we were coming, the gal was on vacation and he did not have the list. We had to stand there and provide the list again. I had a copy to give him but he had to write it in his own words as well. (I have a copy of this too, and to be frank - If it were my company, I'd be embarrassed by this). On that date (10/20) we were told they had 2 crews that would be working on our trailer and it would be ready in a couple of weeks. I informed him then that we had a camping event on Nov 9. We were told it would be ready.
We called 10/30 and were told they were still waiting on Jayco to approve the repairs.
I've called several times and each time I've been told they are "just needing to do 1 more thing". I called on 11/28 and was told they were still waiting on the propane door to come in which was due the next day and it would be ready the following week. NOTHING.
I finally called them on 12/10 and was informed they are now waiting on the flooring to come in. It is due to SHIP on 12/12. The gal on the phone was unable to tell me how long it will take for the installation. She proceeded to tell me that they had a new Service manager and since this was her "first" time hearing of the issue she would have him contact me ever 2 days regarding our trailer. I informed her that she was ACTUALLY the very first person I spoke with about all the issues.
Now since we dropped off our trailer in October - we have made 2 trailer payments - 2 insurance payments and 2 storage payments. We are about to make it 3 payments. I have reservations for a camping event for Dec 28-30 but if we can't use our trailer it will cost me over $400 for 2 nights in a hotel for the same city. (And that's if there are any rooms left).
I'm sick and tired of this and want results not excuses.

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2:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Camping World 2017 avenger rv

I purchased a 2017 Avenger RV from Camping World in Gulf Breeze Florida. The trailer was being purchased as a home because my home was damaged by Hurricane Michael. I specifically told the Salesman (Alan Reynolds) that we didn't want a trailer with slides because of the chance of leakage. I also needed the trailer because my home was damaged from the hurricane and was leaking so I needed a dry place to sleep away from the black mold. He showed us the 2017 Avenger and said that we did not have to worry about any leaks because it did not have slides, and added, that all the RV's at Camping World go through a thorough inspection to make sure there are no leaks and everything is functioning perfectly. Soon after delivery, it rained and water began leaking in. I immediately contacted Alan and expressed concern about the leakage. Upon inspection, this was an ongoing leak that had been previously repaired and I submitted pictures showing the repairs that were done. At first, the Salesman told us to call the Service Department. When I did, the Service Department told us to bring the trailer back to the Camping World in Gulf Breeze or have it fixed in Panama City, Florida. A few days later, Camping World said that they would not repair the leaks. What the Salesman did was Fraudulent Misrepresentation: A Fraudulent, negligent, or misstatement, or an incomplete statement, of a material fact. If a specific misrepresentation induces the other party to enter into a contract, that party may have the legal right to rescind the contract or seek compensation for damages. I really like the trailer and want to keep it if it was repaired. If Camping World can repair it will save a court battle. Otherwise, we will take the case to court for Fraudulent Misrepresentation. Please advise what Camping World can do to help. Send all correspondence to [protected]@bay.k12.fl.us.

Thank you,
Therese Devine

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paulke74
, US
Dec 23, 2018 10:18 am EST

I purchased a 2019 Mallard M27 travel trailer from Camping World in Lakewood, NJ, with the intention of paying cash for a $24, 000 trailer. However the finance manager pushed the "extras" on me and insisted I finance through their bank as to keep the reduced price they offered. I asked before signing the contract if I could cancel any of the extras at a later time and was told yes. Now it's been over two months I've called, begged, threatened with attorney to drop the traveler's assist as well as the extended warranty. He refuses to accept or return my calls. I still want these "extras" dropped off the loan so that I can pay off the entire loan.

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11:26 am EST
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Camping World customer service/finance department/warranty

We purchased a brand new 2018 fifth wheel last year from Camping World in Biloxi, MS. On our last trip hubby noticed slide was not sliding properly and noticed it was going off track. So to keep from causing any more damage we took it to a repair shop that we've used before and had him look at it. It was over the weekend so we would call the extended warranty plan today. Here's the kicker, I speak with the warranty administrator and they tell me my contract was cancelled, not knowing of a cancellation so obviously I ask questions, they said it was cancelled by the dealer on 7/17/17 and the payment was refunded to the dealer. We signed all paperwork and put down deposit on 6/27/2017. I checked my purchase agreement to be sure we paid for it. And it's on there. I even went as far as to call the bank to see how much they paid the dealer and they had paid the full amount of the contract. We picked up the rv on 7/4 /17. Needless to say we had no notification that this was being done. If I would have known there was no extended warranty, I never would have purchased it.
I've called the dealer several times and my husband has called but they haven't responded back. Very very pissed.

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5:57 pm EST
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Camping World rv sales

I am an RV repair tech in the Florida Panhandle yesterday I received a phone call from a client. He and his adult daughter purchased a Travel Trailer as temporary housing until he can live in he's house again. His house was damaged by Hurricane Michael and the trailer is now located near Blountstown FL, 325 miles from Ocala. Camping World in Ocala, FL was aware of primary use for this trailer and sold them an trailer "as is" which was sold as "new". Once they took possession of the trailer and moved it to the location for use. The roof is leaking, one of the window frames is broken and the toilet appears to have been used.

Does he have any way to resolve this, either have repairs done or return it?

I look forward to a positive response to this situation

I can include photos at a later time

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10:18 am EST
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Camping World 2019 mallard

Today is the 24th day of November, we purchased a new camper from the Woodstock location. Had an appointment at 10:00 am last Saturday, only needed to go through orientation. Service Manager Patrick didn't even pull our camper up to even wash it until we were already waiting in lounge. During the orientation, I found walls that were bowed out on the inside. We were told to go have lunch and it would be repaired by the time we got back, not true! I was livid because we had planned a trip, would not leave with it until all repairs were done. I took Wes Newsome out along with service manager "Patrick", to say the least, Patrick dropped the ball. He had SEVEN DAYS to have our camper ready to pull out! Did NOT happen. Still sitting here, have called Patrick, he has never returned call! Now... we wrote a check to them for $10, 000.00 for down payment, check was cashed right away, still 2 weeks, no camper! I am totally livid, would like to be compensated in some way for all of the stress and worrying we have gone through! Plus missing a trip! But 1st and foremost, I'd like to know why my camper has not been repaired and delivered as PROMISED! My contacts:
[protected]@att.net
Phone: [protected]
We are Harvey and Deonne Yates
Thank You in advance

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11:18 am EST

Camping World rip off

i bought a RV from campers world in Virginia 4 months later decided to up grade to a pull behind took it to MC Georges decided to buy it told them i have a trade that i just bought from them she said no problem told them if i could get payoff we had a deal.she said deal did paperwork went thru FINANCE sign all the papers said we could pick it up Tuesday. so drove 2 and half with my trade and my new truck to pick up new trailer so 2 hours later said they were inspecting my trade well another to hours goes by manger say we have a problem so he take me and my girl in golf cart to our RV where they we do inspection said look it has some water damage. i said i see that rotten plywood in the front and the side door he says it will cost 7500.00 to fix .so i said that pretty [censored]ing bad because i bought it from you guys four months ago and plywood does not rot overnight so that mean when you inspected it 4 months ago you knew it and sold it me me knowing it had a leak.Is this how your company does business really. the right thing to do was to make it right not to try and [censored] me twice THANKS FOR NOTHING WILL NEVER GO BACK TO CAMPERS WORLD OR MC GEORGE AGAIN PS AND I AM LET EVERYONE KNOW HOW YOU ALL DO BUSINESS AND I WILL BE PUTTING PICTURE OF THE DAMAGE ON FACEBOOK AND TO MY LAWYER THANKS FOR NOTHING

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Camping World awning installation

In June 2018, I purchased a 2014 Mercedes Airstream Interstate from a private seller. When we purchased this vehicle it did not have an awning. In July 2018, I purchased an awning (Fiamma F65 Eagle) from Airstream and had it delivered to my residence (68 Deerwood Lane, Pinehurst, NC, 28374). I made an appointment with Camping World of Concord, NC, since they are an authorized Mercedes Airstream Interstate dealer, to have my awning installed on August 30, 2018. When I arrived at Camping World to have the awning installed I was advised that I needed a motor. So I Ieft my awning at Camping World and contacted Airstream for a motor and end caps. When I received the motor and caps I responded back to Camping World [protected]) to have them installed. After approximately 8 hours they advised me that they could not get the awning to extend because the motion sensor was missing. Why did it take 8 hours to find out that I needed a sensor. They should have known this. Instead they kept working with the wiring. That bill cost me $737.25. So I returned home again and ordered a sensor from Airstream. I received the sensor and came back to Camping World for the 3rd time [protected]). This time they installed the sensor and the awning now worked as it was supposed to operate. This bill was $255.68. Total cost to install this awning is $992.93.

This cost seems extremely high. Especially, when the service manager stated that it would take four hours to complete the install. During this install, technicians had to go over to the showroom to figure out how to install the awning. This Camping World being an authorized Mercedes Airstream dealer, you would thing they would know how to work on my vehicle. I observed technicians, who were working on my vehicle taking a cigarette break. At the end of my last visit to this shop the technician handed me a motion sensor (broken) that was with the awning. I was previously told there was no sensor and I needed to get one. It appears to me that they may have broke the original sensor, attempted to wire the awning without the sensor. When the awning would not work they told me that the sensor was not with the awning and I needed to get one. That is the only scenario that makes sense to me. This appears to be a cover up at my expense.

For me to drive from my residence to this shop is 184 miles round trip. I did that three times. The first trip is on me because I did not have the motor. Because of the technicians lack of experience with this product I incurred a major bill. This bill should not have been more than half of the amount I paid. I would like to be reimbursed for at least half of what I paid for this service.

Respectfully,

Doug Tuxbury

Work Order # 27767 and Work Order 27767-A

I have attached the sensors handed to me after my last visit to this shop. This is the sensor that Angela Kearney (manager) and I were told was not there with the awning.

Your consideration of my complaint is appreciated.

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10:35 am EDT

Camping World repair / warranty dept.

My husband and I bought a 2018 Jayco Eagle from the factory in Indiana, We live in Sw. Fl. Camping world is one of the company's authorized for warranty repairs. We took our trailer to Camping World in Ft. Myers the first time soon after we got it because the slide needed adjusted, CW had our trailer for 6 weeks, When we got the trailer back the slide was worse than when we took it in. It made very loud grinding sounds and sounded like it was sticking, We noticed the slide was very uneven. We called Jayco and they authorized more service from Camping World Jayco assured us they authorized any repairs and or parts needed for the repair. Camping World has had our trailer for 11 weeks now and they keep saying the parts have been ordered. Most of the time when we call camping World we get voice mail and our calls are not returned. There is a serious lack of customer service and service in general. Camping World has had our RV longer than we have. I tell everybody I can how horrible our experience has been, I make sure and post it on all camping club sites etc. I don't want anybody else to go through the stress we have been through. I will be contacting our State attorney office to file a complaint, I have already written a letter to the BBB. I strongly feel if Camping World knew they were not capable of fixing this issue they should have told us right away. Now we are paying for a trailer that we don't even have.

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Camping World breach of contract on purchase of 5th wheel toy hauler camper

Made a purchase agreement with down payment for a 2017 5th wheel toy hauler on july 13th of 2018 with the camping world store located in black hawk, south dakota. Camping world promised delivery on august 23rd with all repairs complete that were found on the camper during purchase inspection. When august 23rd came we received a phone call to complete the purchase but with no repairs done as per the contract agreement, then we were told that the parts were on order and it would be two weeks. September we were given the excuse that it was an insurance claim on the camper and had to wait for the approval of corporate then they would order the parts and complete the repairs. First part of october we were told again that "the parts were on order". Middle of october we were told again "the parts are on order"! We are now at the end of october and still no movement on our 5th wheel being repaired or delivered as promised by august 23rd! I do not recommend doing business with or purchasing anything from this camping world! Terrible customer service! Still waiting! Next is to contact our lawyer.

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Camping World unethical behavior

We purchased a used Tiffin Allegro Class A RV from Camping World of Indianapolis on August 18, 2017. We were charged over $1300 dollars to "Quote" go over said unit to make sure everything worked properly. We drove the unit home to Louisville Ky and waited for the title paperwork. Once it arrived we took the unit to register it in KY. The first problem we encountered was vin #'s that didn't match. The Sheriff had to give us an affidavit with the correct vin to send back to C.W. to get a correct title for transfer. Once that arrived and the registration was taken care of we prepared to take the unit to our lot at Lake Cumberland. We started the generator to get the air and fridge working but nothing happened. The generator ran but didn't provide electricity to the unit. We took the unit to Louisville Rv. Since we had never seen if the fridge worked we asked that it was looked at as well. A copy of the bill is attached. Based on the findings in this bill we have surmised that the unit was never checked to begin with. We purchased an expensive Warranty and service contract with this unit but did not know that permission had to be gained from warranty company before repair was made so we footed the bill for this repair. Fast forward to July 17 2018, the 12 v switch at the entrance to the camper was activated and it blew the electrical system. Good Sam mobile unit was sent and bypassed the issue to get us on the road to a permanent repair. Camping world told me at that time that they could not look at the unit until probably mid August. We dropped the unit off at Camping World of Bowling Green Ky on August 17. I called C.W. numerous times over the next 2 months and kept getting the run around about when my camper was going to be repaired. I contacted Tiffin, the manufacturer and asked about what had happened and was told that activating the 12v switch didn't cause the issue that that was impossible. Finally when I contacted C.W. on October 10 I was told my unit was ready. Due to my work schedule I could not get my unit until Oct 17. When we went to pick up our unit I asked that it be plugged in so I could verify the repairs. The service manager Mike Steel acted like I was asking for the moon but he did take it to be plugged in. Guess what! the repairs were not completed.
He acted like he was mad at me because the job wasn't complete. While we waited we were encouraged to look at new campers. We found one we would have gladly traded ours in for but were told our unit that we paid $86000 for was only worth $50000 now only one year after purchase. We ended up in a hotel room for the night to think about what to do. Knowing we would still have to make the payments on our unit we decided to pick it up on Oct 18. There was an issue with out warranty service due to the vin# but it was finally straightened out. We proceeded to drive the unit approximately 100 miles to our lot and parked it. When we plugged it in nothing worked. No electricity plugged in or with the generator. Needless to say we were livid. I spoke to the Bowling Green GM Mr Garcia. He wanted us to drive it back I told him it wasn't an option. He said he would get with service to see what they could do and someone would call me back in a few minutes. After a half hour I called back again. Finally after 45 minutes or so I was contacted by Amy in service and given the name and # of a mobile tech that was being sent to help. He took an hour and a half to get there. He said all the connections were loose. As of now while sitting still things work. What good is an RV if you are afraid to take it on the road. I am enraged over the actions of Camping World. They sold me a unit that they didn't check out even though I was charged for it. I want my money back. I want an apology for all my troubles. I would love to know that there were consequences for the action but I know that is asking too much.

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Potter John
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May 13, 2019 8:09 am EDT

I bought my 2019 Cougar 367FLS from Camping World. I have nothing but issues. So bad I demanded a new camper due to after 7 weeks and I was told all the parts where there it still wasn't done. I was told multiple different things needed to be done to it. Even after they found out that the problem was a lot worse then it was I never got a call. I had to drive 120 miles round trip to get answers. When you have to drive that far to have an 8 min conversation what a joke. I couldn't get a straight answer from them. They even got offended when I told them they didn't care do to they had the sale. The dealings were like on a marry go round. I had to drive there 5 times in 4 weeks to get it resolved. When I was told "No problem we will be ready for you to sign all the papers when you come for the walk through" I show up to hear "sorry I didn't get to it can you come back next week Wednesday" So off I go again. Then on Wednesday I am told I think this is what we need to do and we might need more papers signed.

I was also told 'we worked for 3 days to get it ready" It shows up at the campsite and didn't looked washed or detailed. I was told the protectant was put on the unit on 4/30. Now why would Camping World do that when the deal wasn't ready and why would you do that before all the warranty work wasn't even done yet. Conclusion is it was never done and that they just said it was.

After the camper was delivered we go to use it. Kitchen sink leaks. It was de winterized and supposedly checked. Sure it was not. I called and was told we will get a hold of you first thing in the morning. "More crap" I had to call them. Still waiting to get it fixed.

Just like Camping World this post will fall on deaf ears at the head quarters. They don't care about the customers they care about the sale. Do yourself a favor BUY ELSE WHERE.

Camping World Customer Reviews Overview

Camping World is a retailer specializing in recreational vehicle (RV) parts, supplies, and accessories. They offer a variety of products for camping and outdoor living, including RV furniture, appliances, and maintenance items. Additionally, the company provides RV sales, service, and repairs. Customers can also find outdoor gear and camping essentials such as tents, chairs, and grilling equipment. Services extend to RV financing and insurance options, aiming to cater to the diverse needs of the RV community.

Camping World In-depth Review

Website Design and User Experience: The website design of Camping World is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps streamline the shopping experience. The overall user experience is smooth and efficient, allowing for a hassle-free browsing and purchasing process.

Product Range and Availability: Camping World offers an extensive range of products for all your camping and outdoor needs. From tents and sleeping bags to RV accessories and camping furniture, they have a wide selection to choose from. The availability of products is generally good, with most items in stock and ready to ship.

Pricing and Value for Money: The pricing at Camping World is competitive, offering good value for money. While some items may be slightly higher in price compared to other retailers, the quality and durability of the products justify the cost. Additionally, they often have sales and promotions that provide even better deals and discounts.

Customer Service and Support: Camping World prides itself on excellent customer service and support. Their knowledgeable and friendly staff are always ready to assist with any inquiries or issues you may have. Whether it's helping you choose the right product or resolving a problem with your order, their customer service team is prompt and professional.

Shipping and Delivery: The shipping and delivery process at Camping World is efficient and reliable. They offer various shipping options, including standard and expedited delivery, to accommodate different needs. Orders are typically processed and shipped in a timely manner, and tracking information is provided to keep you updated on the status of your delivery.

Return and Exchange Policy: Camping World has a fair and flexible return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within a specified timeframe. They provide clear instructions on how to initiate a return or exchange, making the process straightforward and hassle-free.

Product Quality and Durability: The product quality at Camping World is generally high, with a focus on durability and performance. They source their products from reputable brands known for their reliability and longevity. Whether it's camping gear or RV accessories, you can trust that the products offered by Camping World will withstand the rigors of outdoor adventures.

Customer Reviews and Ratings: Camping World has a section on their website dedicated to customer reviews and ratings. This allows shoppers to read feedback from other customers who have purchased and used the products. The reviews are helpful in making informed decisions and provide valuable insights into the quality and performance of the items.

Loyalty Programs and Rewards: Camping World offers a loyalty program that rewards customers for their continued support. By joining their loyalty program, you can earn points on your purchases, which can be redeemed for discounts or other exclusive benefits. This program is a great way to save money and enjoy additional perks as a loyal customer.

Overall Satisfaction and Recommendation: Overall, Camping World is a reliable and trustworthy online retailer for all your camping and outdoor needs. With a user-friendly website, a wide range of products, competitive pricing, excellent customer service, and a generous loyalty program, they provide a satisfying shopping experience. I highly recommend Camping World to anyone in search of quality camping gear and RV accessories.

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