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Capital One
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4.3 5156 Reviews

Capital One Complaints Summary

173 Resolved
849 Unresolved
Our verdict: With Capital One's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Newest Capital One reviews & complaints

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5:07 pm EDT

Capital One open new account

today 04/05/2019 at 3:30 PM I had called to check the status of my application for new credit card/ verification and the customer service rep was very rude and offensive he stated to me that I was too dark for capital one back office team and that my 1 of my 2 forms of i.d was unrecognizable. keep in mind I am a Afro- Caribbean woman and my skin completion is not dark at all I have a very light skin tone as I expressed to the CSR. the CSR than gets very loud and acts as if he cant hear me speaking and hung up in my face. It sickens me that Capital One employees racial profile customers/new customers. I have spoken to my lawyer regarding the troubled horrific rude customer service experience.

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6:46 am EDT

Capital One online banking website not accessible

I have been loging in to my Capitalone online banking account for a long time with a 2 step verification using security code sent to my email address on file with Capitalone. But the geniuses changed the process a few months ago and cannot login with email anymore. It is now asking to send verification code to my home phone number that is on file. The problem is I am traveling abroad extensively and cannot use this option. Wasted time and money calling them from abroad to no use. They can't help. My money is locked up with them. The government props up all these failed and incompetent megabanks with tax payer money and the megabanks don't give a damn about their customers. Will now have to wait till some other bank buys Capitalone and fixes the login functionality.

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7:34 am EST

Capital One visa card

I received a phone call from a company listed on my caller ID as Portfolio Recovery. The call came in at 10:50 AM on February 21, 2019. They as for me by the name that appeared on my card. I said that person was not available and the person on the other end hung up. I called the number back and the answering service identified the redialed number as a company called Portfolio Recovery. I asked why they was calling my home. The person replied by saying they had bought out my unpaid loan from Capital-One. The loan was $900.00 and they were giving me a discount of 15%. I said I would get back to them after I spoke to Capital-One. I was told that your bank sold the loan to Portfolio Recovery. I then hung up my phone. I called Capital One and was told to send in a report because it sound like a scam. The phone number for this company is (336) 481-5060.

Willie Lou Thorpe

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6:46 pm EST

Capital One credit care

I paid off capitsl one credit card and I over paid by 40 cents.. So they sent paper check. I cashed it... Few days later it came back to my bank unpaid... Which in turn costed me 40 cents & $24 return unpaid fee. I called capital one. To ask why they sent a check and wouldn't honor it. Never got straight answer and they refused to reimburse the $24 for check being returned unpaid. I have since cancelled my service with capital one. Please don't cash any checks from. Them... Even if it is owed to you... It will cost you more because they will pay it and you'll end up like I did paying bank fees and the amount they owed you. I don't want to do business with a company that does such bad business practices.

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8:32 pm EST

Capital One credit card

They're the worst credit card company and I will not ever recommend this company to anyone! When you call customer service they are not helpful and only want more money from you that the company is stealing from you. I'm going to pay off the cards and never use them again.. I will blast this on every website possible, so there won't be more innocent people affected!

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1:00 pm EST

Capital One credit card services

I am EXTREMELY UNHAPPY with the service I receive from this credit card and company. While I can understand your efforts to mitigate fraud, the fact that I am constantly treated like a fraudster is both insulting and frustrating.

The reason I rarely use this card is because anytime I do, many of my purchases are denied due to suspected fraud. This is both embarrassing and humiliating in front of my business colleagues friends and family. It feels like playing Russian Roulette every time the card is swiped because I do not have any confidence that the purchase will be allowed, or oft times will be rejected. I receive a text, email and phone call asking if I made a particular charge; I respond "yes" and it says the purchase is approved... but somehow inexplicably it is not! It says "please resubmit and it will be approved" and yet again and again it is not!

I call your UNHELP DESK and they tell me... "sorry and I need to get a manger, " whom echos the same insincere and scripted obligatory response "sorry and we have to ask you again about your purchases, and can you verify to whom we are speaking, and can we know more about your private life than your physician and can we have a urine sample, then and only then we can approve the purchase. While I might expect such rectal exams at my doctor, I find it incredibly irritating to have to subject myself to such things every time I used this card or call your company. The excuse is that your fraud system is very sensitive, yet I seriously doubt actual criminals have any problem making transactions, only the loyal law abiding customers are prevented from making purchases and treated like Russian agents or bots. All of this over a $25 Notary Public purchase... certainly enough potential fraud to cripple the US economy and cause the collapse of Capital One's $362 Billion empire.

This has happened to me for years and there is no end in sight. I imagine you can surmise from my sarcasm how angry and frustrated I am. As an African American I have had to struggle all my life to build a life and become successful. With all of the struggles I face in this world, I would not expect the same struggles with a credit card (a card I was approved for, belongs exclusively to me, something for which I have a fiduciary responsibility and am legally liable for).

Sadly, I am painfully aware no one in your company will even read this or if you do, will care or do anything about it. There was a time in the past where Capital One gave me a chance to help build my finances and was actually great about their service which is what prompted me to stay with you and even get a second card and third for my daughter (and of course recommend it to all of my friends), however I feel I am reaching a point where nothing is worth this type of abuse and abject disrespect. I know you have millions of customers and you do not care about one, but other cards I have do care and demonstrate it with world class customer service. Ostensibly, I really do not understand why Capital One cannot do the same as other credit providers like you used to.

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9:57 pm EST
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Capital One commercial

I can't stand to watch any of the commercials with Samuel Jackson after I watched one movie that I thought was a western with some good actors called "The Hateful Eight". One scene with Samuel Jackson was so disgusting involving another guy and Samuel Jackson's private's that I can't stand to watch him act at all. Please reconsider your spokesperson.

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5:12 am EST

Capital One bank policy and customer service

Transferring 5k from an in-house saving account to an in-house checking account. The manager said I needed two forms of id. My va driver license wasn't good enough. So I said close the account which she did but then a second was required also. She reopened the account because she thought of another way to to original transfer w/o second id. Will be closing all family accounts. Been a customer for over twenty years and still call by old name of chevy chase. The new bank policies and customer service are driving people to online banking. All thegood employees from capital one in oakton virginia have departed and we are stuff with nasty women. Don't even get me started on the lines. Not all capital one branches are bad but the one in oakton has to be top three worse.

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7:24 pm EST

Capital One credit card scam

I had an elaborate scam perpetrated on me. Over the course of a month I was in touch with Capital One trying to protect myself and my credit while going through training for a job with a company in Sweden (according to all the information I had). Through all of my research I could not find any negative information so I proceeded through training for an excellent position. I had been unemployed and looking for a job for almost a year. I expected through my conversations with Capital One that they would guide me to ensure I wasn't scammed. When I was asked by my soon to be new employer to purchase five iPhones I contacted Capital One to get their guidance. They told me what to watch for on my account in order to be sure the funds the company had set up for me had been transferred into my account. I did what the Capital One representative advised me to do, purchased the phones (using my Capital One card), shipped them, and then three days later I received a notice from Capital One that the transfer did not go through and the charges remained on my card putting my balance over the credit limit.

I called them immediately and tried to resolve the situation. I gave them the date that their rep had given me the erroneous information and told them I had a recording because I wanted to make sure I had the information correct--that I would not/could not use the recording for anything other than personal use ( I could not use it in court because I had not told them I was recording it). They would not talk to me and have refused to answer any of my correspondence. As of tonight (in mail tomorrow) I am sending them a letter and cc'ing Better Business Bureau and the FDIC.

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4:24 pm EST

Capital One credit card

Negative 100 star - I am beyond upset with this company... My god... You can never get a straight answer from rep, every customer service rep is telling you all faulty lies, that everything is hunky dory on your account but behind all the sudden you are wondering what? I am never late on my payments and how come my unpaid balance is keep increasing, they increase rates and then harassing the consumers with phone calls, letters,

Consumers are trusting them, to business with them, & capital one is serving them legal court documents to appear in court summons, when consumer is trying to survive, is there a legal help for consumers too to fight back or? Since these scam companies can do whatever they want,?

Please watch out from these scams... They are preying on people, and you won't even know when they doubling your apr rates, they will keep raising your interest rate, once they reel you in. The money you did not use but just having that card what is in your wallet?.

Someone has to do something about this company and the way they treat their costumes.. Is there a help for consumers who are victims of these kind frauds,
You literally hang up with high blood pressure with how rude and careless they treat you. I would never I mean ever... Ever ever ever suggest this company to anyone I know. Do not. I repeat... Do not apply for this card. They are a scammers... I strongly urge others to beware of their shady practices. Is there a help for consumers too, for lawsuit going against capital one, like capital one is dragging consumers with their shady law firm they supposedly use out of business.

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A
Abused card holder
Brooksville, US
Feb 23, 2023 5:43 pm EST
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Exactly but that's the New Normal we allow!

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2:22 pm EST

Capital One horrible practices/policy

I've been a cardholder since Jan 2015. I have never missed a payment or had a late payment. I contacted customer service today and spoke with Melissa with customer service. I mentioned to her my exemplary payment history and increased credit rating (from Fair to Good/Excellent) and asked if my APR could be reduced. She stated there was no way it could be reduced. I also asked why my card was not changed from secured to unsecured. She then told me on 11/2/18 the "unsecured card graduation" was paused and could not tell me why. I asked if it had anything to do with my card needing to be re-issued due to losing my wallet and she said "perhaps." Since I wasn't getting anywhere I requested to be transferred to the Escalations Department. Melissa then transferred me to Kathy in Escalations and she stated she had no idea what Melissa was talking about in terms of the unsecured card graduation. There was nothing on my account to reflect such information. I express to her how upset I was that Capital One representatives are intentionally misleading account holders and how to go about getting my APR adjusted. She stonewalled me and said she didn't have authority to make any changes and there wasn't anyone higher I could go to. I then hung up and called customer service right back and spoke with Mercedes. I expressed my issue and she apologized and said they would "look into lowering my APR" which goes against what both Melissa and Kathy stated that nothing could be done about it. She stated she'd transfer me to Escalations again and they would be able to help me. I spoke with Sara this time. She was very polite, but stated the only time an APR could be lowered would be during a promotion, but it would go back at the end of it (approximately 7 months). And I'd probably receive a better APR if I opened a new card because a cardholder's history is not used to change an APR that's already been set. I expressed how upset it makes me to know Capital One is not in the business of keeping its account holders. She also mislead me by telling me I could be considered for a credit limit increase despite having a secured card when I know this not to be true. I've tried to apply for a credit limit increase over a year ago with Capital One and I was rejected because it was a secured card (according to the letter). I know Capital One can consider my payment history and increased credit rating to offer a more competitive APR. My confusion is...why don't they? My current APR is 24.65% which is unheard of for someone with a 782 credit score. I feel this is a tactic to offer a card at a high interest rate with the guise of it helping improve your credit, but in reality is a way to cheat people once they improve their credit by continuing to charge ridiculous interest.

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10:06 pm EST

Capital One spark business credit card

I opened a Sparks Business Card over 7 months ago for my Company "Leumas Security Services LLC", I have requested a credit line increase as my credit limit is only $500. The reason that Capital One is giving for my credit card increase is "To Many Inquires" and that simply isn't true. I have a credit score of about 680 and I also have a personal credit card that is also only $500 and Capital One won't increase that card either.

I currently have credit card accounts with Amex, Discover, Apple, Wells Fargo, Navy Federal Credit Union, Langley Federal and no missed payments and many more cards with all limits over $1, 000-$3000. This card amount needs to be increased and I would like it to be look into by your credit department . I would like to know the name of the manager who will be over looking my request as I will follow up with this request as well. This email will be copied /paste to the CEO of capital one as well.

I look forward to hiring back from someone immediately!

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9:31 pm EST
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Capital One credit card

My name is Nicole Thornton. I have a Capital One Credit Card. As a second chance program, I'm thankful for the opportunity. As a precious COAF employee, I understand working with your customers is your number one priority. I was so excited to make six timely payments and receive a review on my credit line. To my surprise, the online activity showed the December payment was returned. I could not believe I made a payment, ahead of time, from my old account. I've made each payment per month from my Capital One checking account. As soon as the representative advised of the error, I made the payment immediately. I would like to know why aren't I able to receive my increase. If you check my account, all payments each month are made from the same account at your bank. In addition, there was plenty of funds in the account to cover the minimum payment. There have been months where I've made two payments. Each payment has far exceeded the minimum amount.

I would like to fully understand how this makes sense. When I spoke to the supervisor, he advised I should understand this is a second chance program and they can't go off of a mistake. I found his comments to be very unprofessional. Thank you, in advance, for your attention to my complaint.

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1:14 pm EST
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Capital One Auto financing

Capital One Auto Finance contacted me yet I have no account either directly or through other financing. They were looking for my in-law who has auto financing with Cap One. Issue(s): I'm not a signer or co-signer, why call me? I do not have any accts with Cap One. However, an In-Law has contacted them multiple times to get a payment applied toward past due amounts to get current. Cap One insists on applying it toward principle only. Totally ambiguous excuse "this is how we do business". They can't give any explanation why. They cannot allow anyone to speak with manager.

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Update by B&JJones
Dec 07, 2018 1:16 pm EST

have no account either directly or through other financing. They were looking for my in-law who has auto financing with Cap One. Issue(s): I’m not a signer or co-signer, why call me? I do not have any accts with Cap One. However, an In-Law has contacted them multiple times to get a payment applied toward past due amounts to get current. Cap One insists on applying it toward principle only. Totally ambiguous excuse “this is how we do business”. They can’t give any explanation why. They cannot allow anyone to speak with manager.
Capital One Auto Finance
7933 Preston Road
Plano, TX [protected]

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8:39 am EST
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Capital One repeated mail solicitations stop

I am constantly bombarded with solicitations from Capital One to apply for a credit card. I have been a victim of identity theft . Because of past experience I do not want any solicitations sent to me by mail as I fear someone may intercept this and steal my identify. Can you please cease and desist? I have frozen all my credit with the 3 bureaus. I have excellent credit and want it to stay this way - please stop sending me these requests by mail. Thank you. December 7, 2018

Janet F. Koechel
2768 Montreaux Drive
Frisco, TX 75034

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5:03 pm EST
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Capital One ira cd maturity

My husband's ira cd matured on december 1, 2018, I called the bank before that date and told them he wanted to redeem the ira/cd. They gave me the run around, told me to go to a branch office, told them my husband is 89 years old and that would be difficult. So finally after much hassle they said they would send me a form. Well now is is december 4, and no form. So today went in to a branch office, and seems like we can't get the money from the branch because the ira/cd was opened on line. This absolutely ridiculous I have filed a complaint with the fdc. I hope that causes your log of trouble.

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7:05 pm EST

Capital One auto loan

I want to make an complaint about the service I have recieved. On 11/7/2018 my car was repossessed. Earlier that week I spoke with a young lady about me mailing in a payment . The young lady never told me that my account would be unsecured. Once the car was taken I spoke with Kim in the repossessed dept who set up an arrangement for me to get my vehicle back if I paid $1533.75

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9:55 am EST

Capital One attempting to open an online cd account

I tried to open an online CD account with CapitalOne. After following all of their confirmation procedures, Capital One was, after more than a week, unable to transfer the specified amount from my regular bank to the CD account. The representatives couldn't explain why and simply inferred that their computer was confused by the immediate account confirmation and that the transfer was stuck.

I then asked that the CD account be canceled and all of the personal information provided to CapitalOne be deleted from their database. I was informed that CapitalOne would not be able to delete my personal data and that they would hold it for five years. I am obviously leery about an incompetent organization holding my personal information for that long a period of time.

I would definitely not recommend CapitalOne to anyone for any financial transaction.

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7:43 am EST

Capital One personal credit card limit increase denial

So we were told that as long as we had a credit card with this company for 3 months and made on time payments, we would be immediately approved for a credit limit increase. We have had our credit cards longer than 3 months and ALWAYS pay our full balance off every month. We requested an increase since we were told that we would almost immediately be approved since we have proven to be good customers and pay off our card every cycle. However, they send us a denial? Why turn away and turn down your Great Customers? What kind of customer service is that? Not very good, I have to admit. I used to be a manager, and my customers always got treated fair, and the ones that paid their bills on time or went above and beyond on their bills every time, got what they deserved, Special perks and all. These people need to learn how to do their jobs and treat their actual paying customers the way they should be treated. We really needed this increase to help with the holidays, and we more than deserve it. They need to fix it before they lose out on loyal customers.

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2:04 pm EST

Capital One capital one branch

The Capital One bank located at 611 Hempstead Tpke West Hempstead, NY 11552 is the worst branch possible. The atms, both drive through and inside, are never working. I dont understand how this is a constant problem. It doesnt help there arent any closer branchs to get money because they closed. There should be someone that stays inside to help people if the atm's decide to not work. Your a bank and if people cant withdraw or deposit money then what is the point of being a customer. I am honestly considering going to another bank.

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Capital One Customer Reviews Overview

Capital One is a well-known financial institution that offers a wide range of banking and credit services to its customers. The company has received numerous positive reviews from its customers, highlighting its excellent customer service, easy-to-use online banking platform, and competitive interest rates.

Many customers appreciate the convenience of Capital One's online banking platform, which allows them to easily manage their accounts, pay bills, and transfer funds from anywhere. The company's mobile app is also highly rated, with users praising its user-friendly interface and helpful features.

Capital One's customer service is another area where the company excels. Customers report that representatives are knowledgeable, friendly, and responsive, and that issues are resolved quickly and efficiently.

In terms of credit products, Capital One offers a variety of options to suit different needs and credit profiles. Customers with good credit can take advantage of the company's low-interest credit cards, while those with less-than-perfect credit may benefit from its secured credit cards or credit-building programs.

Overall, Capital One is a highly regarded financial institution that offers a range of products and services to meet the needs of its customers. Its commitment to excellent customer service and user-friendly technology make it a top choice for many consumers.

Capital One In-depth Review

Overview: Capital One is a leading financial institution that offers a wide range of products and services to meet the diverse needs of its customers. With a rich history and a strong mission to provide innovative financial solutions, Capital One has established itself as a trusted name in the industry.

Products and Services: Capital One offers a comprehensive suite of financial products and services, including credit cards, banking, loans, and investment options. With a focus on quality and variety, Capital One ensures that customers have access to a range of options that cater to their specific needs. The company's commitment to innovation sets it apart from competitors, constantly introducing new and improved offerings.

Customer Experience: Capital One prioritizes customer satisfaction, providing an exceptional user experience on its website. The user interface is intuitive and easy to navigate, allowing customers to access their accounts and manage their finances seamlessly. The customer support channels are efficient and responsive, ensuring that any queries or concerns are addressed promptly.

Account Management: Capital One offers robust account management features and tools that empower customers to take control of their finances. The online banking capabilities are comprehensive, enabling customers to make bill payments, transfer funds, and monitor their accounts effortlessly. The mobile app is user-friendly and provides a seamless banking experience on the go.

Interest Rates and Fees: Capital One offers competitive interest rates on its financial products, ensuring that customers can maximize their savings and investments. The company is transparent about any associated fees, providing customers with a clear understanding of the costs involved. Capital One's pricing structures are in line with industry standards and offer value for money.

Security and Privacy: Capital One prioritizes the security and privacy of customer information. The company implements robust security measures to protect customer data and maintains strict privacy policies. With a strong focus on fraud prevention, Capital One provides customers with peace of mind and offers dedicated support in case of any security breaches.

Rewards and Benefits: Capital One offers attractive rewards programs and benefits to its customers. From cashback rewards to travel rewards and loyalty programs, customers can enjoy the flexibility and value of these offerings. Capital One's rewards programs are competitive and compare favorably with those offered by competitors.

Financial Education and Resources: Capital One is committed to empowering customers with financial knowledge. The company provides a wealth of educational resources and tools, including blog articles, guides, and interactive tools, to help customers make informed financial decisions. These resources are easily accessible and highly useful.

Community Involvement and Corporate Social Responsibility: Capital One actively engages in community initiatives and demonstrates a strong commitment to corporate social responsibility. The company supports various philanthropic efforts and partners with organizations to make a positive impact on local communities. Capital One's sustainable practices further contribute to its reputation as a responsible corporate citizen.

Overall Rating and Conclusion: Capital One excels in providing a comprehensive range of financial products and services, coupled with an exceptional customer experience. With competitive interest rates, robust security measures, attractive rewards programs, and a commitment to financial education, Capital One stands out as a top choice for customers. While there may be areas for improvement, such as further enhancing the mobile app's functionality, Capital One's strengths far outweigh any weaknesses. Overall, Capital One is highly recommended for individuals seeking a reliable and innovative financial institution.

How to file a complaint about Capital One?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Capital One. Make it specific and clear, such as "Unauthorized Charges on Capital One Credit Card" or "Capital One Account Closure Without Notice".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with Capital One. Include key areas such as:

  • Customer Service: Describe any interactions with customer support, including wait times, the helpfulness of the representatives, or any miscommunications.
  • Account Management: Discuss issues related to online banking, mobile app functionality, or problems with managing your account.
  • Fees and Charges: Mention any unexpected fees, charges, or discrepancies in your account statements.
  • Loan or Credit Services: If your complaint involves a loan or credit card, detail the application process, approval, interest rates, or payment issues.
  • Dispute Resolution: Explain the steps you took to resolve the issue with Capital One, including any communication with the company and their responses or lack thereof.
  • Personal Impact: Share how the issue has affected you personally, such as financial stress, credit score impact, or time lost.
Remember to include relevant dates, transaction details, and any other information that may support your complaint.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with Capital One, statements, or receipts. Ensure that you do not include sensitive personal information like your social security number or full account numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Capital One. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, correction of an account error, or another specific remedy.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint against Capital One on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Capital One representatives, so it's important to stay engaged and respond if necessary.

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Contact Capital One customer service

Phone numbers

1800 481 3239 +1 (877) 383-4802 More phone numbers

Website

www.capitalone.com

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