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Captain D's
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1.4 603 Reviews

Captain D's Complaints Summary

60 Resolved
542 Unresolved
Our verdict: With Captain D's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Captain D's reviews & complaints 603

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9:33 pm EDT
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Captain D's poor customer service

Visited Captain D's tonight and as usual, they got my order wrong. I ordered the 2 piece fish meal with fries and corn on the cob. I got to the window, paid for my order, received my food and drove off. Well little did I know, they did not include fries in my meal. So, I go back to the restaurant to the drive through to explain my situation to the cashier and she was very polite (Jessica). She closed the window to explaon the situation to her manager who #1 did not have a name tag on.. which is the #1 rule of delivering customer service, kept attempting to use her cell phone the entire time instead of helping the customers in the lobby and drive thru. She then re charged me an additional 2.00 bc she stated I did not order a meal. They clearly asked me what 2 sides I wanted..but failed to complete my order correctly and told me it was my fault! rule#2: the customer is always right! I thought it should have been common courteousy to give me my fries and not recharge me bc of the simple inconvience.! The customer service, attitudes, and hospitality were horrible! Will never visit again!

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4:59 pm EDT
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Captain D's food

I went thru drive thru at Captain D's and ordered fish and chicken dinner, NO chicken. I'm so mad and inconvenienced. I'm all the way home and have to go to church tonight. No time to go back right now...please people who work in drive thru, be considerate and make sure u have customers orders right... It's your responsibility. I called and spoke to a manger and he said bring it back. Really? I'm starving and in a rush. I have 30 min to get dressed and be on my way to church.

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5:38 pm EDT
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Captain D's the staff

All of the employees from the management on down to the cashier had the worst attitude ever. They kept cutting me and my daughter off while we were talking as well as rushing us to order. The Manager at the time of the incident had food crumbs on her face as if she was eating while cooking the food in the kitchen.They did not make us feel welcomed at all and WE WILL NEVER GO BACK TO THAT LOCATION AGAIN.

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9:39 pm EDT

Captain D's customer service issue

Tonight on 24 August 2018 I went into the restaurant to order my meal around 9:00pm and I waited inside approximately 20 mins on the meal.
Once I received my meal (2piece fish dinner) it only had one piece of fish.
While I was waiting, I asked the manager /AGM on duty (Tinesha) if I was holding on okra and she rudely replied, "Yes, it'll be up shortly and continued chatting with an individual from the N. Augusta store who arrived for cleaning supplies while I was waiting. The manger/AGM Tinesha was in the cooking area when I arrived and shortly came into the register area. I honestly feel as if she may have initially made a comment to the cook when I arrived that caused me to wait longer for my meal.
She mentioned that there were orders ahead of mine which true in the drive thru, and one other couple that was inside that had already received their meal while I was waiting. After her rude response I waited an additional 5 mins for my meal.
After receiving one piece of fish I immediately requested a refund.
Tinesha then began to rudely yell through the open window into the cooking area to cancel the add. fish and the order for me.
She then requested my receipt with an attitude and I replied that I'd thrown it out.
While she was asking the other employees for my order number the young lady from the N. Augusta store had gone into the kitchen area to help the cook with drive thru orders.
At this point one other customer had arrived to order inside the restaurant.
Because she was so rude and unprofessional/ lacking customer service experience, I asked her for her name.
She began to question me what she had done in front of the customer and brought up a recent issue we had (in front of the customer with an attitude, mentioning that this was the second time they'd given me free food, which was a lie) and I mentioned that I was just going to make a call and told her to have a good evening. This was simply to avoid conflict and embarrassment in front of the guest. Tinesha did not have a positive attitude at all.
A couple of weeks prior to this particular incident when she was told by another manager in that particular store to discount my meal, I had waited well over an hour for my order and been told that they'd ran out of numerous things in their store and the truck was there unloading. Which is correct, but I was told upon placing my order the wait would only be 15-20 minute. I waited patiently with other guest who'd decided to change their order to the few items available. I had to wait on the Manager to arrive to simply receive a 15%-20% discount on my meal. I thought that was absurd, but I planned to notify the District manager. Well, I decided not to and strongly believe it was a mistake on my end. I hoped the future visits would be better. Not the case at all. Tinesha acted as if the store was hers personally standing in front at the coutner with her arms folded chatting while only one individual was in the cooking area preparing meals. She was rude with me, never smiled and I am still afraid to eat the meal given to me.
I truly think that she told the cook something to cause him to send my order through incomplete and that she was (again) inconsiderate of my time and unappreciative of my business as a customer. I have never had any bad experience's at this location and I eat there often.
Tinesha has an awful attitude and even after giving her another chance to show me different, she still was rude with me.
I will no longer eat at Captian D's restaurant while she is there.

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6:16 pm EDT

Captain D's my fish was rank! very bad smell

I ordered white fish meal today, when I got in the car I could smell a odor, when I broke a piece of fish off it smelled awful, I took it back and they cook some more and fried it a little longer, I drove off and headed to my daughters job at life help in Greenwood, she got in the car and said what is that smell... I opened my plate it was the fish... I didn't drive back to captain D's again.. I called for the manager ... I was told they don't take calls at lunch time... I called back and I was told their was no manager in. I said when you make someone sick with that old fish a manager will be in. I was very nice and understanding but to be put off is wrong.

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11:27 pm EDT

Captain D's very disappointed

I was at captain ds Saturday night at 11:20 cause it look like they were closing...well I saw two employee standing outside in the front I guess they were Conversating so I asked them where they closed they told me yeah but while I was asking them I was very disgusted by the smell that was coming into my car I mean the smell was just horrible...I'm not a smoker myself but I have grand kids that does the stuff they were doing I didn't think it was right for them to be standing in front of a business smoking Paraphernalia...I think the young lady I saw was kinda tall and look to have a manager shirt on and a mother boy with dreads...I don't want to get anyone in trouble but I do not want to come to a business where there are people standing in front smoking and not open just very disappointed

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11:44 pm EDT

Captain D's employee/employer relations

I have a friend that works at Jim Miller rd Dallas TX captain ds who was told by the manager Julia he was going to start at $10, yet he's only making $9. He's asked about this for 3 months and nothing is done. She does not make a schedule in time for her employees to know what they work...instead he had to wait until Monday to find out if he works. Is this your companies policy. Everyone there has codes to the alarm or keys to the building. He is treated like management considering he is the oldest on most of guys shifts. Something has to be done with this type of management. The employees just do what they want and the ones who actually come to work and work 11a to close aren't making any money. I would love for someone to pop up in there on a Friday, Saturday or Sunday night and see its a [censored] show.

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6:36 pm EDT

Captain D's rude

the general manager and her daughyer that works at you alls captain d's in forestdale alabama was very rude and loud when i cam in to make a order i asked a employee for there names and thats when they brought to my attention that the gm name was caroline lewis and the the assoc name was deatrika wimes and they were mother and daughter i still proceeded to order and when i received my food it was ice cold! i demanded a refund and they were persistant that my order was hot. very poor buisness and i trulu feel like a mother and a daughter should not be working under the same establishment period! something needs to be done asap

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6:49 pm EDT
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Captain D's fish fry $4.99 meal

We ordered the $4.99 fish fry. The fish was cold like it had been cooked some time before we even got there. The baked potato I ordered was so cold the butter would not melt on it. The consistency of the potato was like the starch had started to congeal. Instead of being white it had started turning grey (old and cold). Even the hush puppies were cold. The only thing warn in my meal was the coleslaw. I have never had a bad meal from D's until tonight. Worst ever!

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5:39 pm EDT

Captain D's lobster rolls

When the lobster rolls are on the menu, I come thru and order these, about every other day. Your commercial shows 4 small scoops of the lobster mix on the rolls. Every time I've came thru the Highway 58 Captain D's, my rolls only have a single small scoop of the lobster mix. I would appreciate an adequate amount of the lobster mix on my rolls. This photo of what I've recieved is unacceptable and really should be addressed, by someone from corporate. Thank you

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Brandon Lee Mann
, US
Mar 21, 2023 8:20 pm EDT
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Whoa! Only 1 scoop? Wait... when you order Subway or McDonald's, does it look like the commercial? Nope, it doesn't idiot. Want real stuff, pay $25 a piece in a real restaurant. I am guessing though that you probably think Hunts ketchup is hand pressed by Italian women and your burger King burger patty was hand ground to order. Idiot.

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Robbie Posner
, US
Aug 12, 2018 10:40 pm EDT

The difference in appearance between your promotional photos of the Lobster Rolls and the actual product are incredibly deceiving. Your promo clearly shows visible chunks of lobster, and the actual product looks NOTHING like the promo. In fact, in reality, the product is shredded and looks more like two scoops of coleslaw! We could hardly find any sign of lobster. You should be ashamed of yourselves!

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Brandon Lee Mann
, US
Mar 21, 2023 8:20 pm EDT
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Whoa! Wait... when you order Subway or McDonald's, does it look like the commercial? Nope, it doesn't idiot. Want real stuff, pay $25 a piece in a real restaurant. I am guessing though that you probably think Hunts ketchup is hand pressed by Italian women and your burger King burger patty was hand ground to order. Idiot.

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8:09 pm EDT
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Captain D's all fried stuff.

I visited Captain D's today. I bought a meal to take home. The whole meal was terrible. I got the 2 piece regular fish meal. The fish tasted very dry and like it had been cooked twice. The Hush puppies tasted like the fish. Probably cooked with fish. Lately their fish is getting smaller with so much breading on it. The Mac n cheese was strong. Oh yes I got that Salmon patty . Wanted to try it. It was terrible. Had to throw away. Everything tasted old but the slaw. I don't think I will be going back any time soon. I have always loved fish. Your place had always been good but today was.so awful.

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7:52 pm EDT
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Captain D's waiting for 45 minutes on my order

I walked in the Dalton Ga store at 5:30pm today. Placed my order and finally received my order 6:20pm. I ordered 6 meals for about $35. Considering the length of the wait time, the manager should have been more on top of things. The employees in the front mentioned it had been 27 minutes at one point and it still took 18 more minutes. This is disgraceful for what I paid. Not even an apology or anything from management. Thanks for listening to my complaint..

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9:21 am EDT
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Captain D's I am complaining about the managers

The managers at captain D's in greenwood ms is very rude and disrespectful the female manager curses and have attitudes all they do is sit in the waiting area not doing nothing but being loud and have a crowd around. I also witnessed drinking there also I don't think I will ever order from there again as long as they are there, I will make sure to spread the word to my family members also the food have bugs in it sometimes I ordered string beans it had a fly in it and that was around 3 pm August 6th its a same they cant do better and be respectful I'll take my money elsewhere thanks. I wrote the managers name down I think this how you spell them shareeta, Austin and Giovanni it's plenty of times I went nd had problems I just rubbed it off but when I got disrespected that was the last straw for me I'm quite sure I'm not the only one and y'all need cameras in there it's to much going on they giving y'all food away for free bags of food to family and friends I bet if you put cameras there without them knowing you will see what I'm talking about and the restaurant don't be so clean they have rodents in there

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8:35 pm EDT

Captain D's food!!!

I have visited this location over fifty times but yet I am dissatisfied with the food over and over! I have even experience poor customer service. They need to close this location! The always cook the food in old grease. My corn was over cooked with no handle on the corn to hold my corn. The fish is now fish tenders less food but overpriced! My funnel cake sticks were cooked in old grease and overcooked

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11:31 am EDT
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Captain D's the food and the supervisor/customer service

I go by Captain D's a good bit for lunch and pretty much ask for a large tarter and all Cole slaw, well on this particular day I picked up something for supper and asked for 1 large tarter an all Cole slaw, I get all the way home(a great distance) and I have all tarter no slaw! I go up there the following week and ask for the supervisor and explained what had happened to the cashier she said OK and I heard her explaining it to them, and I told her I wanted to place my usual order but would wait for the supervisor first, , well she said let's just go ahead and take your order, well I did not think I would have to pay full price after what had happened! Well the supervisor came up I paid full price and he's practically laughing before I can explain anything to him . He didn't believe me and laughed and said I will make sure u get some Cole slaw this time (Mind u I never once raised my voice or was rude to anyone).. I got home the fish was cold and the Cole slaw was brown...

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6:50 pm EDT
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Captain D's my food

I came to the captain D's located on Perkins, I got two of the 10 pc family meals, I went through drive thru and my food was horrible. I'm on a fixed income so that was my last money to feed myself and 6 kids my sides where cold and they gave me the wrong sides my fish wasn't fresh and had alot of crumbs in the boxes as well I've been a customer for awhile never experienced anything this bad I'm highly dissatisfied and hope someone contacts me soon, I had someone drive me up there so by the time I got to house to realize everything was wrong all I could do was throw away

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7:14 am EDT

Captain D's food items

This is actually a compliment. I have visited your location on Hwy 80 in Jackson, Ms for the last 3 weeks. I would like to give a compliment to whomever is preparing your Coleslaw, Green Beans and Hush Puppies. They have an excellent taste now. In the past there was no flavor or good taste. They have improved tremendously. The quality is great. I commend them on his/her work. He/She deserves a medal.

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9:44 am EDT
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Captain D's elimination of cookie from kid's meals

I understand a Corporate decision was recently made to do away with the cookie that was heretofore included with the Kid's Meals. The "fun pack" is still included, but the cookie is gone.
The previously included delicious chocolate chip cookie was super. Nothing has been substituted (for the cookie) in the Kid's Meals since the cookie's removal. However, the price is the same as when the cookie was included. Is Captain D's in such bad financial shape that it must eliminate a cookie from the Kid's Meals in order to simply save money?
The cookie that was offered in the past was terrific. Since it has been removed, and the price of the Kid's Meals remains the same, then shouldn't something be substituted for the cookie (another type of 'dessert'), or reduce the price of the Kid's Meals? Or, is this just another case of less value for the money?

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3:09 pm EDT

Captain D's service/food

My husband and I visited your location on Pike Road in Lawrenceville, GA last evening. We specifically went for the rise. We place our order around 9:10PM or 9:15PM. A representative by the name of Destiny asked my husband if he'd like to substitute rice for Mac and Cheese. He replied we specifically came for that. Around 9:25PM the food finally arrived. The rice was brown and white and hard to touch. I am not sure if it was safe to eat. The broccoli on his plate was hot at the tips and cold on the ends...like it had been microwaved not using convectional heating. We complained the manager, who I was told was Destiny. She said she'd fix it. Seven to ten minutes later she returned with a cup of freshly cooked rice. We waited too long for our food, it appears they was an attempt to dupe us and to get a decent meal, we had to complain.

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8:02 am EDT

Captain D's food/employees

We went to Captain D's in Monroe Georgia on July 24, 2018. It was at approximately 5:00 pm. There was only one cashier taking orders a young man who kept apologizing saying this was the first time he was on the register that he isn't usually out front. It took approximately 10 minutes for him to take our order then he had to get change from the woman at the window as the only thing he had in his register was coupons he did not have a money tray in the register. The woman at the window kept yelling at him and it was very hard to understand what she was saying. Finally he got our order taken as he had to keep asking what buttons to push on the register. The bill was $36.00 and some change. When our food finally came the french fries and the mac and cheese were totally cold, we did not get the hush puppies which were suppose to come with our meals, the shrimp were almost burned which made them unappealing and not eatable, the fish was also a very hard dark brown in color also not appealing or eatable, the crab shells were also almost black in color. Needless to say all we got was I'm sorry from the staff so we threw the food away left and went elsewhere for supper. Unfortunately this is the closest Captain D's and after this experience we will find somewhere else to go probably Long John Silver's. I believe we should have been given a total refund but we were not offered anything but I'm sorry.

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Captain D's In-depth Review

Website Design and User Experience: The Captain D's website is well-designed and user-friendly. The layout is clean and easy to navigate, making it simple to find the information you need. The site also loads quickly, ensuring a smooth browsing experience.

Menu Variety and Quality: Captain D's offers a wide variety of menu options, ranging from classic seafood dishes to healthier alternatives. The quality of the food is consistently excellent, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Captain D's are reasonable and offer great value for money. The portion sizes are generous, ensuring you get a satisfying meal without breaking the bank.

Customer Service and Staff Friendliness: The customer service at Captain D's is top-notch. The staff is friendly, attentive, and always willing to go the extra mile to ensure a pleasant dining experience. They are knowledgeable about the menu and happy to answer any questions.

Cleanliness and Ambiance of the Restaurant: The restaurant is always clean and well-maintained. The ambiance is relaxed and inviting, making it a comfortable place to enjoy a meal with friends or family.

Speed and Efficiency of Service: The service at Captain D's is fast and efficient. Orders are taken promptly, and the food is prepared and served in a timely manner. This is especially important for those looking for a quick meal during a busy day.

Dietary Options and Special Requirements: Captain D's offers a range of dietary options to cater to various needs. They have gluten-free and vegetarian options, ensuring that everyone can find something delicious to enjoy.

Online Ordering and Delivery Services: Captain D's provides convenient online ordering and delivery services. The website is easy to use, allowing you to place your order with just a few clicks. The delivery service is reliable and ensures that your food arrives fresh and on time.

Loyalty Programs and Discounts: Captain D's offers loyalty programs and discounts for regular customers. These programs allow you to earn rewards and receive special offers, making your dining experience even more enjoyable.

Overall Dining Experience and Recommendation: Overall, dining at Captain D's is a fantastic experience. The combination of delicious food, friendly staff, and a comfortable atmosphere makes it a great choice for seafood lovers. I highly recommend giving it a try!

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Phone number

+1 (615) 391-5461

Website

www.captainds.com

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