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4.4 2027 Reviews

Care.com Complaints Summary

84 Resolved
294 Unresolved
Our verdict: When using services from Care.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Care.com reviews & complaints 395

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12:37 pm EDT
Resolved
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Care.com doesn't make business sense

I signed up because I was looking to hire a sitter and the company won't let me contact the service providers without my $35/year membership fee. Once I signed up, I was allowed to post a job. But, the company blocked certain information about the people who applied for the job. If I click on "contact this person" button, it asked me to be their "premium" member (aka the $35 fee). So, this service is basically useless. I can understand if they want to collect money from people who are looking for a job. But, I feel sorry for these job seekers because their opportunity of getting a job is very narrow since the targeted customers are limited to those who are willing to pay up the $35.

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Andrea-Minnesota
Shakopee, US
Oct 20, 2013 2:41 pm EDT

I am having the same issue. I'm still no sure how it works. People looking for work have to pay to post their ad, people looking to hire has to pay to be able to contact the people looking for work. After I pay the membership, am I able to view all contact info for those looking for work? Or will I only have access to contact info for those who paid their membership fee? How do you know who paid and who didn't pay? I cant find these answers on the website.

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Kristen Schlemmer
Waltham, US
Nov 09, 2012 12:43 pm EST

Hi IL60103, I am a member care representative from Care.com. I am sorry to hear that you did not have a good experience with our site. To clarify, we offer the free basic membership as a way for members to evaluate the site before upgrading with a membership fee. Upon enrollment, all members are made aware that there is a fee associated with actively hiring a provider through the service.

With the free account you can search the site and view potential candidates in your area, and also post a job ad and receive applicants for it. Once you have found a few care providers that you’re interested in, you can upgrade with one of our memberships. This gives you all of the tools you would need to actively hire a care provider. It allows you to contact other members, check references, read through reviews and run background checks on any of the candidates that you’re interested in. Once you have found a safe and reliable provider through the service, you can cancel you can cancel the membership and are no longer billed for the service. Again I apologize for the experience, but I hope this information helps.

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, US
Oct 18, 2012 11:04 pm EDT

I don't think it's such a horrible thing for there to be a membership fee. It helps weed out scammers and people that aren't serious about needing care of some kind. I doubt many people that want to use the sight for malicious things would want to pay the fee, hence it saves people a lot of trouble. Besides, your kids should be worth paying the $35 fee.

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usernamegoeshere
, US
Oct 16, 2012 2:31 pm EDT

Thanks for your review. I am a job seeker who just signed up for the site and I was wondering if it would be worth it for me to "upgrade" my membership to get noticed more easily by potential customers. Now I see that it is not. Thank you for saving me the $20.00.

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3:03 am EDT
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Care.com subject

I was terminated from care.com inc . When I asked why they said we can terminate anyone without a reason that's our policy. Three people said the same thing to me. Told me that they will call me back I didn't hear from them at all. Bethany said you have been terminated . Jessica told me the same thing. Vida told me your application is being closed. Stephanie told me your application has been closed and terminated. Tara which is the supervisor told I reviewed your records and I have decided to close your application and I will not go into further information about why we have closed your application. It is our policy to terminate or close your application without any reason. What can be done so these people cannot do wrong to anyone else? Aison

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Nadine Cofield
Spring Lake, US
Jan 17, 2014 5:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am having trouble getting on Care.com about the cost of the premium package? When I put my phone number in It keeps tell me " not a valid phone number". I know my own phone number. I even try using my cell phone number same thing. ?

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Kristen Schlemmer
Waltham, US
Nov 09, 2012 1:26 pm EST

Hi Aison, I am a member care representative from Care.com. I do apologize for your experience. For privacy and security reasons, we cannot release any specific details as to why an account gets removed from the service. It is listed in our Terms of Use that we reserve the right to close a members account for any reason, and the Terms of Use is something all potential members agree to upon enrollment. When we do remove an account, it is a final decision and cannot be reversed. Again I do apologize for the experience you had with our service, but I wish you best of luck in your future job searches.

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2:52 am EDT
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Care.com termninatef

I was terminated from care.com inc . When I asked why they said we can terminate anyone without a reason that's our policy. Three people said the same thing to me. Told me that they will call me back I didn't hear from them at all. Bethany said you have been terminated . Jessica told me the same thing. Vida told me your application is being closed. Stephanie told me your application has been closed and terminated. Tara which is the supervisor told I reviewed your records and I have decided to close your application and I will not go into further information about why we have closed your application. It is our policy to terminate or close your application without any reason. What can be done so these people cannot do wrong to anyone else? Aiding

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Elsie Deocares
New York, US
May 16, 2014 7:58 am EDT

Hi,

I am ROB TSERETELI the husband of the Elsie Deocares who registered to care.com looking for the job .
We were pay for $ 44 Dollar for 3-4 Month membership. The representative from Bank Of America called me and they Informed to me regarding that the care.com is charging since February every Month $44 and some change .
We did not confirmed to care.com pay Automated the payment. We did pay just for the care.com ones and told to them we wont continue the payment .
What kind of the permission you have a charging from my bank account the money without my authorization ?
I will report care.com to Business burro for the illegal activities and you know what goanna happen .
Urgently eliminate the Elise Deocares Account and all my money which you charge from My Account since February return to my account back as soon as possible I need update as soon as possible from you and after I will take my action
Rob Tsereteli
Cell: [protected]
Email: initialtreasury@gmail.com

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6:17 am EDT
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Care.com shady organization

I was looking for a second job to earn some extra money on the side. Care.com asks for all kinds of information both personal and otherwise, but they give absolutely none back. Asking what I would feed a child is absolutely ridiculous given that the child could be an infant or 10 years old. The child might have allergies or certain food restrictions. Or maybe she doesn't like certain things. The job ads they send are not matching with what I specified (hours, distance, pay scale) and NOBODY responds even though care.com insists that if you don't respond within a day, it's unprofessional. I have 20 years of experience with children as a nanny and teacher. With a masters degree, CPR, first aid trained, only one person bothered to respond weeks later saying she didn't think I was qualified for the job. Not qualified to watch her kids for a few hours a week? Seriously? And then without notice, care.com says my photo is not approved. First, they never said which photo it was (I submitted 3) and second, all of the photos were exactly within their guidelines so I am not sure what the problem was. I will never use this service again and I'm glad I didn't pay for the "upgrade" to get "noticed". Care.com is a scam.

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Kristen Schlemmer
Waltham, US
Nov 09, 2012 1:49 pm EST

Hello, I am a Member Care representative from Care.com. I do apologize for your experience. The information you fill out to have a profile on the site is not made public to anyone, and is purely for the safety and security of the site. The detail of the profile is optional; you can fill out the description boxes you would like, and leave others blank if you would rather not fill it out. You also have the ability to set your response time as well. If you feel that it would be unrealistic to answer messages within a day, then you can set the response time to a longer period. I apologize that the photo rejection was a little confusing. The primary photo has stricter guidelines: It has to be just a clear shot of you with no one else in the photo. The secondary photos are able to have other people in the photo as well as animals. Again I am sorry for your experience, but hope that I was able to clarify a few things.

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, US
Oct 18, 2012 11:05 pm EDT

Sorry that last one was posted to the wrong one ^^^

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, US
Oct 18, 2012 11:01 pm EDT

I don't think it's such a horrible thing for there to be a membership fee. It helps weed out scammers and people that aren't serious about needing care of some kind. I doubt many people that want to use the sight for malicious things would want to pay the fee, hence it saves people a lot of trouble.

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Super Nanny # 1
, US
Sep 08, 2012 1:11 pm EDT

I think y'all need to pray.Care.com is amazing . So negitive energy brings negitive energy. The parents are cheap. The site has been good to me. 1 bad apple can't spoil it for the rest of the professionals who actually get job. They have connected me to some awesome parents...

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12:33 pm EDT
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Care.com beware of care.com!!!

Beware... Before you register with care.com.
They may suspend your account without any specific reasons. But you do not know if you personal information is going to be deleted or not. I suspect they could use your personal info for their own benefits.. I am pretty sure even though they terminate the account, but keep the person information in their database. This is my opinion, because I work in it, it is my belief.

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Kristen Schlemmer
Waltham, US
Oct 08, 2012 6:41 am EDT

Hi rameng, I am a Member care representative from Care.com. I do apologize for your experience with the service. If your account is not approved on the site, we do have helpful guidelines for our members to follow in order for the account to get fully approved and go live on the site. For the safety and security of the community, we do reserve the right to suspend or remove accounts for any reason or no reason, as listed in our Terms of Use. Once an account is removed the personal information is no longer available on the site. Again I do apologize for your experience, but wish you the best of luck in your future endeavors.

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Super Nanny # 1
, US
Sep 08, 2012 1:18 pm EDT

They suspend when you are not following the rules oor you are not a goood fit for the site. They only allow professionals. So you need to look into yourself and fix it they maybe they willl approve you. There rules to follow. Attitude iis everything. Be positive you get positive. Be negitive and get negitive. Your tongue iss powerful. Word of mmouthcan make or break you my love.

ComplaintsBoard
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12:21 pm EDT
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Care.com account terminated with no reason

This is the worst company so far I registered and then within a day my account terminated with no specific reason.

I would request everyone to abandon this company. They got my personal information. I suspect this unethical company would use my personal information for their own interest.

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jerimiah b
Framingham, US
Sep 19, 2012 4:02 pm EDT

Dear Noway hose,
I was not aware of any of my family members working for Care.com. In that case can you please refrain from using my name in vain. I suffered enough back in the 80's when the name calling first started on the playgrounds and then again when some idiot decided to make a MTV show back in the 90's. I thought finally the use of this word had been erased from the minds of everyone, but NO you had to bring it back. Enough Already!

Sincerely,
Jerimiah Butt-Head

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noway hose A
, US
Aug 26, 2012 8:55 pm EDT

I worked for Inside Sales department at Care.com out of Waltham, MA. They have red flag keywords they look for when you search. In other words if you search for a "sexy" baby sitter or something to that affect they ban you from the site and don't tell you why.

It's a decent place to work if not for a couple of buttheads. My supervisor being one of them. He's the real life comic store guy from the Simpsons.

ComplaintsBoard
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5:43 am EDT

Care.com the employees are horrible and they have very bad attitudes and customer service toward others

I applied for jobs on Care.com their staff is unprofessional and does not listen to you. They allow people to comment about you over the phone without meeting you in person on during an interview. I am glad that I closed my file with them because they are just a scam site with very little feedback from the employees who work for them. I would not recommend this site, however, I would refer someone to other sites such as esource nanny. They were very professional and helpful and I choose to work with them instead. I was treated badly by one of their clients and nothing was done for a month. I followed up with many calls and the same response would be not taken care of. I talked to three different persons over the phone that work for the company and they were not helpful or they would not direct me to the correct person to resolve the problem. I believe that this is a Scam. So be careful they are not going to help you find work….. The employees are horrible and they have very bad attitudes and customer service toward others.

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Membercare
Waltham, US
Feb 11, 2014 11:14 am EST

Hi Maureen,
We're very sorry about your experience with Care.com. Per policy, the only person who could remove a review would be the member who wrote it. However, you are given the opportunity to respond to a review, and you ultimately will get the final word on that review. Everything you submit on the site does have to go through an approval process, including reviews and review responses. A couple of reasons a response may have been rejected would be if it included specific information (ie. last names, specific locations, contact information) or if it had anything inappropriate.
Any concerns you had about another member would have been passed right on to our safety team to look in to. We take all complaints very seriously, and if you have anything further that you would like to report to us about the situation I do encourage you to contact us regarding it.
We again apologize for this experience, and wish you all the best in your future endeavors.

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Maureen K.
Los Angeles, US
Jan 07, 2014 1:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Lots of negative comments around the web for Care.com. No surprise. As an excellent caregiver myself with an excellent work history and reputation who found a difficult employer through Care.com, I quit the position and difficult employer (who had a long history of unhappy caregivers) retaliated with a negative review on my profile. When I challenged this Care.com refused to post my response. I corresponded with David at care.com (who had no last name) outlining the difficulties of the employer. I was informed that Care.com has no obligation to unwarranted negative comments and they refused to remove it. I had been a paying member for over a year. They threw a good caregiver under the bus; meanwhile an abusive employer is allowed to continue on. Their policies are hostile to caregivers. Any company with such a backwards approach exercises bad judgment and is not worthy of your trust to find good care for yourself or your family.

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lindajohn
washington, US
Aug 02, 2012 8:28 pm EDT

TO: Those who are really pissed off at Care.com for fraudulent charge and misleading advertisement and unstoppable recurring charges even after you cancel the service, PLEASE file a complaint with FBI's Internet Crime Report Center.
If all of us who were scammed by these people file, something GOOD will come out of it.

http://www.ic3.gov/complaint/default.aspx

File a Complaint

The IC3 is co-sponsored by the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C). Complaints filed via this website are processed and may be referred to federal, state, local or international law enforcement or regulatory agencies for possible investigation. I understand any investigation opened on any complaint I file on this website is initiated at the discretion of the law enforcement and/or regulatory agency receiving the complaint information.

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Kristen Schlemmer
Waltham, US
Jul 26, 2012 9:24 am EDT

Hello, I am a Member care representative from Care.com. I do apologize for your experience, but per our policy we do not remove reviews from profiles on the site. We give all members the opportunity to respond to the review that listed on the account, but the only person who has the ability to remove the review is the person who originally posted it. Again I do apologize for your experience, but wish you luck in your future job searches.

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5:51 am EDT

Care.com hard to stop recurring charges

Terrible site. Hard to stop recurring charges. They bill you and there is little you can do to get your money back even when you asked for billing to stop.

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lindajohn
washington, US
Aug 02, 2012 8:25 pm EDT

TO: Those who are really pissed off at Care.com for fraudulent charge and misleading advertisement and unstoppable recurring charges even after you cancel the service, PLEASE file a complaint with FBI's Internet Crime Report Center.
If all of us who were scammed by these people file, something GOOD will come out of it.

http://www.ic3.gov/complaint/default.aspx

File a Complaint

The IC3 is co-sponsored by the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C). Complaints filed via this website are processed and may be referred to federal, state, local or international law enforcement or regulatory agencies for possible investigation. I understand any investigation opened on any complaint I file on this website is initiated at the discretion of the law enforcement and/or regulatory agency receiving the complaint information.

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Kristen Schlemmer
Waltham, US
Jul 26, 2012 9:25 am EDT

Hi, I am a Member care representative from Care.com. I do apologize for any misunderstanding. Our memberships are subscription based, so they do automatically renew until they’re canceled. The member is made aware of this both on the payment page, and on the confirmation page after a payment is made. You also have the option to set a reminder on the confirmation page, which sends a notification email seven days before the renewal date. Your subscription can be canceled at any time, and can be taken care of through the ‘Profile and Settings’ page on your profile. You can also call/email us to cancel if you are more comfortable doing so. As per our Terms of Use, we do have a no refund policy and can only make exceptions in certain situations. Again I apologize for any misunderstanding, and wish you the best of luck in your future searches.

ComplaintsBoard
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7:56 pm EDT
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Care.com they block out my number for jobs so no one contacts me and wont approve a phot of me saying its not me even though it is me.

my friend helped me load a photo of me for the website. this care.com wont put the photo up saying its not me even though it is. they also black out my phone number and email address so no one can ever contact me for work. ive been a child care provider in tampa since 1996 and have sat for many prominent families in tampa and have excellent references. and have taken care of many children including many in the local media down here. this web site is a total scam. it took my friend 2 hours to get the photo up on the board. and they took it down saying it wasnt me. they always are saying something to deny access to jobs and people looking for caregivers.

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Baileer
Edmond, US
Dec 07, 2013 12:22 am EST

I've tried about 500 different photos of myself! No sunglasses, just me very simple. Literally gets denied every time. Something about this system is very annoying. Sure an actual person looks at the picture...I wish. I'm about to call them personally about this issue, it's unfortunate it takes caregivers 10X the work to do one simple thing!

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Kristen Schlemmer
Waltham, US
Jul 26, 2012 9:27 am EDT

Hi, I am a Member care representative from Care.com. I do apologize for any misunderstanding. When photos are not approved, we give some common reasons as to why the photo may have been rejected. A primary profile picture needs to be a clear shot of your face, with just you in the photo. This makes it easier for families to put a face to the person they’re corresponding with. We allow families to post job ads on the site with the free basic membership. They can view the applications, but in order to view contact information and message providers back, they do need to upgrade to the Premium Membership in order to do so. Once they upgrade, your contact information is made visible and they would be able to contact you directly through the site. We are the platform where families and caregivers can connect with each other, so it is entirely up to the family to upgrade their membership and get in contact with the providers that they’re interested in. I hope that this information helps, but if you have any further questions or concerns about the site please let me know how I can help.

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2:01 am EDT
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Care.com scam

I was contacted via email for tutoring service, filled out the information on care.com to obtain employment and after wasting my time found out these scammers want money from me. What a lame load, people seeking employment need to make money, I never ever pay money to work it is an oxymoron.

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Kristen Schlemmer
Waltham, US
Jul 26, 2012 9:33 am EDT

Hello, I am a Member care representative from Care.com. I apologize for any misunderstanding. As someone signing up on the site to seek employment, you do not need to pay a membership fee in order to do so. During enrollment, you would come across a page that advertises a “Premium Provider” membership, but this is an optional feature. You can skip the payment page and just create the account. The basic account allows you to create the profile, search for jobs and apply to them right through the site. You are located in search results for families to find, and are able to exchange contact information with them without ever paying a membership fee. I hope this information helps, and best of luck in your future job searches.

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4:13 pm EDT
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Care.com auto renewal

Hi Care.com:
You heard from me today at Care.com. I was the one who waited on the phone for over and hour because there was a line of people like me on the phone the first of this month. That must be a great job for your reps. they must really appreciate your way of doing business. We spoke about how you auto-renewed my account. You did refund me because you saw I never even was on the site for a while. Who would think that when you sign up for a one or three month membership that you would be auto renewed after that time? Before you say, read the fine print or downgrade or whatever hoop you want to tell me to do.. we all know that auto renewal programs are sleazy ways to get people to give up a month or two of fees before they see what happened. And by then they are either embarrassed by their lack of reading the fine details or don't bother to follow up. Congrats care.com you've stolen thousands if not millions I'm sure, in money from people who would not think in a million years that a company providing care would do this. Why would a company set up from moms was it, do this auto renewal bs? Why not be straightforward, and let people know in large writing upfront that the 3 months will be charged over and over AND send an email when it is coming due AND a receipt. I will tell you why as a small business owner, only sleazy companies deal with auto renewals and hiding things that need a magnifying glass to see.

Google Amazon.com care.com reviews to see what people are saying. The trust is now gone. To top it off the service is not at all helpful. I had perpetual job seekers who just liked to post profiles and interview with no intentions of ever working.. And that was just a couple responses anyway. I had a lot better luck with friend and family referrals.

Time to close. You got greedy fast. The trust is gone. I only feel sorry for those who are at this moment being ripped off without knowing it.

Linda M

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Sharon Carlson Holland
, US
Jul 13, 2021 8:17 pm EDT

The Care.com website is a joke. There is no way to cancel your account, and a call to
"Customer Service" just gets you a recording. My only option seems to be watching my credit card and disputing the automatic renewal fee when they post it. Incidentally, Care.com was totally useless in finding a housekeeper. I got a couple of nibbles, but nobody ever followed through with an interview.

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Christina Vanhoy
, US
Jul 17, 2021 4:06 pm EDT

Same here it signed me out and now I cant get signed back in and they better not dare auto renew next month when I cant even get on there on the app or the website. Its absurd. I demanded a refund by email but probably wont respond. I desperately need a job right now and was hoping to get one off there. Completely useless.

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Christina Vanhoy
, US
Jul 17, 2021 4:06 pm EDT

Same here it signed me out and now I cant get signed back in and they better not dare auto renew next month when I cant even get on there on the app or the website. Its absurd. I demanded a refund by email but probably wont respond. I desperately need a job right now and was hoping to get one off there. Completely useless.

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BusyMom1
, US
Dec 10, 2018 4:15 pm EST

Count me in. I am another victim of the auto renewal. There needs to be a lawsuit.

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Seeme Mi
, US
Sep 29, 2017 1:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I too join the group of people that have been cheated by Care.com. I signed up for a month and have been charged for 6 months - without my explicit consent. When I complained, they returned fees for 1 month. How does Care.com justify stealing people's money like this? Such unethical business practices must be stopped. They offer NO option to only use the service for a month. On top of that, Care.com sends a barrage of spam that forces you to click over to the site and they claim that to be utliization. I am extremely disgusted by these shady and unethical business pracitices. Shame on you, Care.com. You claim to be helping people but are really just crooks. My email address is seemeen@gmail.com if you care to investigate.

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♚ Dr. Philip K
, US
Sep 17, 2017 6:19 pm EDT

Shame on me for having this happen to me several times over the years - AUTO RENEWAL hidden in the webpage - BURIED settings, difficult to find, and obviously in order to bilk customers for millions.

I was charged hundreds of dollars several years ago and just discovered another 3 month autorenewal - after my complaint to "support" to refund my unused balance of the $78, the "NO REPLY" auto-mailer spawned "Your Care.com account has been successfully set to downgrade at the end of your current billing cycle on 12/10/2017, and your credit card will no longer be charged. Until that time, you still have full access to all the benefits of your Premium Membership."

NO way to contact a real person. SCAM, SCAM, SCAM. I will NEVER use this site nor recommend it again!

I will be contesting the credit card charge. This is FRAUD. Many have wanted to start a class action suit - is there one yet?
Dr PK

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Venkata M
, US
May 02, 2017 9:51 am EDT

I agree on the Negative comments above. I am an IT Professional but somehow missed this auto renewal thing, very bad for a company that has such a reputation. Such a Greed is unbelievable. And there is no way we can talk to Customer Service over the phone, you go into loop and end up with all automated messages.

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shimmer1
, US
Apr 17, 2017 9:44 pm EDT

Add me to the list of those scammed. I signed up for one month of service, and later found $500 in charges on my credit card. Unbelievable. Never, never, use this horrible company. TOTAL SCAM!

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Christina L.
, US
Apr 30, 2016 8:00 am EDT

I did not use care.com in nearly a year and then today I find that a week ago they charged my credit card nearly $170 for a year's subscription! Not only is this practice unethical, but it's illegal in the state of NY as we require a customers’ express consent before charging them for a renewal. I was not notified and I certainly did not consent to this charge. It's the weekend and I can't get a hold of customer service, but I fully plan to have this charge reversed. More importantly, I plan on reporting them to the NY attorney general as the notice burden of the service before the renewal. This is such a crummy practice and the states really should intervene.

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Lisa Donham
, US
Feb 08, 2016 3:44 pm EST

Please add me to the list of people who find care.com and their auto renewal policy sneaky and deceptive. This policy is out of alignment with the care.com brand, which will ultimately backfire when customers overwhelmingly feel cheated. Personal, I sought the services provided by care.com during a family crisis when we realized my mother in law required immediate care and we were thousands of miles away. I was definitely not scouring the website for the small print. I have been saddened to read many complaints from customers who incurred not only the unauthorized charge, but overdraft fees when these charges hit their accounts. It certainly adds salt to the wound that this practice is employed by a company that publicly claims to care. The thousands of complaints could easily be avoided with a simple reminder of renewal email, but then that would cut into a revenue stream that is counted on to achieve fiscal goals. Why start a company based on caring, then treat your customers with such disregard? One day they will cheat the wrong person and a class action law suit will inevitably be started. I look forward to this day.

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Dan2014KP
, US
Sep 04, 2015 9:26 am EDT

I find the care.com subscription process to be highly deceptive. Unlike a magazine subscription where you receive something each month of tangible value. Your subscription offers "site access" which requires the customer to unlock the value first. This flies under the consumer's radar. Let's face it Care.Com knows that it's easier to "get paid" when the customer is looking the other way. Companies like Care.com that do not "affirmatively transfer value" to the customer should only offer subscriptions with "affirmative renewals" (explicit customer consent at the time of the renewal). Auto renewals should be offered only if the company can find a way to verify "affirmative value transfer at the time of renewal or a recent pattern of value transfer." In contrast, if a customer subscribes and does not log in again that customer is highly likely to be unaware of their subscription and should not be a candidate for renewal without affirmative consent. All customers appreciate value transfer. That is why we spend money;-to receive the value that businesses create. Customers feel cheated when value transfer does not occur and such can the case be when "value" is replaced by "access to value." That is a fundamental difference! Care.com claims they are honest in giving consumers notice in an email. One email? How many emails does care.Com send that go into the spam folder? I can't even count. One email in an ocean of junk email is not a notification; it's a message-in-a-bottle. Sure you'll find it...eventually but by then it's too late.

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Kristen Schlemmer
Waltham, US
Jul 26, 2012 9:37 am EDT

Hi Linda M, I am a Member care representative from Care.com. I do apologize for your experience on our site. The memberships on our site are subscription based, so they automatically renew until canceled. It is listed in our Terms of Use, but it is also listed on the payment page, and then again on the confirmation page after the payment has been made. On the confirmation page, you have the opportunity to set up a reminder that sends an email notification seven days before the account is set to renew. When you want to cancel, you can do so on your own under your ‘Profile and Settings’ page, or call/email into us to request the cancellation. I do apologize for your wait time when you called in for assistance, and we have worked to make this a more efficient process for our customers. Again I apologize for your experience, but hope you were able to find suitable care.

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6:42 pm EDT
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Care.com Automatic renewal -- a SCAM!

Same complaint just like the others posted before me. Did not realize that when you signed up for 3 months of subscription, you ended up paying EVERY 3 months after that. Asked them why they did not send notifications of their charges before or even AFTER they charged me. Received no reply. Obviously their intention is to get more money from you hoping that you would not notice it, so that they can get away with it for as long as possible! Very unethical.

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Jlmcinn4
Billerica, US
Apr 10, 2012 3:53 pm EDT

just go to amazon.com or google care.com reviews to find it. Looks like people really don't like the slimebag companies that play games with auto renewal..we all know it is a way to get people to pay a month or two before they realize what is going on. If it wasn't, you would not have to jump through hoops to downgrade this or click on this and get out your magnifying glass to read the entire site... Who would have thought a site set up for care would be like this? Guess the mighty buck rules again but the company will not last..the trust is gone and the results are not worth the hassle.

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Kristen Schlemmer
Waltham, US
Apr 09, 2012 12:47 pm EDT

Hi Terrencesmom, I apologize for the experience you had, as it was never our intention to mislead our members. Care.com states on the payment page that "All subscriptions automatically renew until cancellation" so that members are aware that it is a subscription service. Once you upgrade, you get a confirmation page showing the cost that was just charged to you, where it again states that it will automatically renew until canceled and gives you the option to "Set a Reminder, " which sends you reminder emails leading up to your automatic renewal date. Once you have upgraded to our Premium Membership, you can also simply downgrade your account to a free basic membership at any time. To do this, simply scroll down to "Membership Information" under "My Profile and Settings." Once you are there, click on "Downgrade." This will set your account to downgrade to the free membership, but will keep your information in our system so that you can log in and upgrade anytime. This process is detailed out in our FAQ page under "How do I close my account?" The Care.com Member Care lines are open 10-6 Monday-Friday EST, voicemails are returned same day and emails sent to careteam@care.com are responded to within 24 hours, 7 days a week as it states on our "Contact Us" page. If your billing has not been resolved, please feel free to contact us at 877.227.3115 and we would be happy to help. -Kristen, Care.com MemberCare Representative

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1:43 pm EDT
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Care.com backgroung check

Trying to get a background check completed and they keep running the wrong name. We have done this 2 times already please help. It keeps coming back ssn not verified

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deb4now
Stillwater, US
Aug 07, 2014 11:27 am EDT

How are they running their background checks? As far as I know and being an employee for a company and running checks on people daily, I need a signed release form to run the checks. I dont understand what they are using to do background screens. Are these checks Nationwide criminal which covers sex offender registry and county they live in? Drug testing? DMV ? Any background checks done on someone require a signed release form.

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Kristen Schlemmer
Waltham, US
Nov 14, 2012 1:06 pm EST

Hello, I am a member care representative from Care.com. I do apologize for your experience. Anytime a member on the site is having an issue with another member, we encourage them to report their concerns either through the site or by contacting us directly. We do not terminate a membership for filing a complaint on another member of the service. These issues do get escalated to our safety team for further review so the proper decision can be made. There are several reasons why an account would be removed from the service, but per our privacy policy we cannot disclose specific reasons when an account does get terminated. Again I do apologize for the experience, but wish you best of luck in your future job searches.

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dontusecaredotcom
Moorestown, US
Sep 09, 2012 10:30 am EDT
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I too was a member of Care.com until this morning. Without notice or expalnation they have teminated my membership. I guess when I registered a complaint with them regarding another member they didnt like that.

I was the person seeking the position and the complaint was against a woman seeking a care provider. She is an employee of an accredited adoption agency listed as their Executive Director. She asked me to pose as an employee of her company in order for her to secure a federal and state level background checks on me. Now mind you, I had already completed all of the checks that Care.com offers and they were clear of any issues. The adoption agency owner wanted more checks at the federal and state level along with fingerprints. Thats all fine and her prerogative but asking me to lie to these agencies in order to secure those checks was unethical and unlawful and I refused to cooperate.I emailed Care.com and told them the entire story.

So, I tell Care.com and bam, they drop me...so much for being an ethical and above board company. I am a mature woman not a teenager. I have been around the block in this world and am not a newcomer to the employment scene. There was no way that I was going to open myself up to that type of violation or unlawful action for any job.

Then I am verbally abused by another member who called me a B*&$#...I sure do hope that our youth applying for these positions are treated better. It would be very sad to think that these people "acting" like employers are breaking employment law across the counry and Care.com turns their back. BEWARE when a prospective employer asks you to do something (no matter how high the unemployment rate) don't do ANYTHING that you don't agree with...this is your reputation...protect it!

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Kristen Schlemmer
Waltham, US
Apr 09, 2012 12:38 pm EDT

Hi Kathy,
Thank you for sharing your issue! Without looking at your account, which I was unable to locate, I would not be able to find out what is going on with your background check. Please feel free to email me at careteam@care.com ATTN: Kristen so I can take a look.

Thanks,
Kristen
Care.com MemberCare Representative

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Care.com - unauthorized re-occuring billing

I used care.com in august 2011 and subscribed for a 1-month membership for $29.75. After finding a babysitter for my son in two weeks I cancelled the membership. I read the "small print" of the subscription agreement, but was not "smart enough" to check my credit card statement for re-occurring charges. Only today (March 2012) I discovered that my request...

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Care.com termination

I signed up for Care.com's Premium membership today and paid $35 so I could access the profiles of people offering pet sitting services. I sent a message to one person, then decided to place a job ad, stating that I'm looking for pet sitters to help develop my business. Tonight care.com emailed me saying my account has been terminated. No reason given. This is completely outrageous. I've listed my own services on this site before and found it to be a waste of time. Their "customer service" is nonexistent, they rip people off routinely, and they arbitrarily and egregiously cancel memberships like some sort of Stalinist secret police. DO NOT WASTE YOUR TIME AND MONEY ON THESE SCAMMERS!

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chris37
Quincy, US
Jan 22, 2014 9:30 pm EST

I was amazingly surprised at how many people have been terminated from Care.com without explaination. I hired an attorney who can not get any information, based on what we all signed saying we can be terminated for any reason at any time without explaination.

Someone, an attorney friend of mine who knows how contracts like this work. She has suggested going on the news or reporting it to the news.

Anyone here willing to do that in there area? I am in the Boston area, and am looking for people to join in. It would also be wonderful if we all did it on our own local news.

What do ya think?

christinemello@comcast.net

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StaceyLB1983
Greenfield, US
Mar 15, 2013 6:00 pm EDT
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I completely agree. Don't waste your time and energy or your money (thank goodness I didn't or someone would be feeling my wrath right about now) on Care.com. When they terminate you - and they will - they refuse to give you an answer as to why.
I'm sure there are other, much better sites out there to find these gigs.

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lindajohn
washington, US
Aug 02, 2012 8:27 pm EDT

TO: Those who are really pissed off at Care.com for fraudulent charge and misleading advertisement and unstoppable recurring charges even after you cancel the service, PLEASE file a complaint with FBI's Internet Crime Report Center.
If all of us who were scammed by these people file, something GOOD will come out of it.

http://www.ic3.gov/complaint/default.aspx

File a Complaint

The IC3 is co-sponsored by the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C). Complaints filed via this website are processed and may be referred to federal, state, local or international law enforcement or regulatory agencies for possible investigation. I understand any investigation opened on any complaint I file on this website is initiated at the discretion of the law enforcement and/or regulatory agency receiving the complaint information.

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Kristen Schlemmer
Waltham, US
Apr 09, 2012 12:16 pm EDT

Hi Mojo12,
We were unable to locate an account that has been closed that is related to the information associated with your username. If you are having trouble logging into your account or received an email about your account, please feel free to contact us at careteam@care.com.

Kristen
Care.com MemberCare Representative

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Care.com refusal to provide service

I signed up with Care.com so that I could post a position for a nanny. I submitted my job description and it got rejected, presumably because I used bullets instead of full sentences (I think). I resubmitted and it got rejected again, but customer service didn't know why. They stated they would look into and get back to me but have not. So I have paid foa subscription that they will not all me to use.

This is not a good business.

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momC
Clifton, US
May 22, 2012 4:42 am EDT

I believe the whole site is a scam. i have applied for several positions over the past year and had yet to receive any replies.I am about ready to file a report with the BBB.

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ginaatCare.com
Waltham, US
Mar 26, 2012 9:58 am EDT

Hi and thanks for your feedback. Without looking at your account, I can not give you a definitve reason why your account has not been approved yet. With that being said, I do apoloze for the lack of help you have received so far from our Member Care team. If you would like us to take another look at your account, feel free to email us at careteam@care.com. Just make sure to use the subject: ATTN: Kristen, so it will be directed to me.

Kristen
Care.com MemberCare Representative

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4:34 pm EST
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Care.com scam to take your funds

BEWARE OF CARE.COM These people are scammers. No question about their intention. DO NOT SIGN UP! They will dupe you into one month and then charge you monthly for nothing after you use their services. Then when you question it they will for weeks send polite notes saying that they cant find you or your address or your card info ...AND THEN THEY ASK FOR YOUR SS NUMBER! That was the biggest alarm bell of all particularly as they wouldnt have had it in the first place.
THESE PEOPLE ARE ROGUES. DISHONEST CHEATS TRYING TO EXTRACT MORE INFO FROM YOU FOR OTHER PURPOSES. THEY WILL TAKE YOUR MONEY AND GIVE YOU NOTHING! Here are all their emails making excuses for days they cant find us yet they are still sending emails as you can see on their list to the address I gave them. The point is they know they are scamming every customer who joins for a month to find a nanny or cleaner and then fleeces them for months afterward until they notice regular charges on their bills. For those who travel will not see this for months and wind up owed hundreds when they eventually look over their card statements properly. There appears to be a lot of complaints about this company everywhere with regards to this illegal scam operative practice Care.com have created. BEWARE!

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lindajohn
washington, US
Aug 02, 2012 8:11 pm EDT

Geez... SCAM, SCAM, SCAM!

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martha at Care.com
Waltham, US
Mar 09, 2012 4:45 pm EST

Hi George H James, I apologize for the experience you had, as it was never our intention to mislead our members. Care.com states on the payment page that "All subscriptions automatically renew until cancellation" so that members are aware that it is a subscription service. Once you upgrade, you get a confirmation page giving you the option to "Set a Reminder, " which sends you reminder emails leading up to your automatic renewal date. I reviewed the full email chain that you noted above and do see that you were sent a confirmation email about your subscription and that you would be renewed.

In your case, you replied to the confirmation email under an email account that we do not have on file thus we could not find your account. We would need more information in order to review your account like your full name and/or email address on file, last 4 digits of the card, etc. We do not capture individuals seeking care's SSN number thus would not request that. I've reviewed the emails and do not see that request. If you can find that email, please do forward that to us.

Again, we are happy to review your account once we are able to find it. You can also do this yourself by simply signing into your account, the scrolling to "Membership Information" under "My Profile and Settings." Once you are there, click on "Downgrade." This will set your account to downgrade to the free membership, but will keep your information in our system so that you can log in and upgrade anytime. This process is detailed out in our FAQ page under "How do I close my account?"

If you'd rather call in, the Care.com Member Care lines are open 10-6 Monday-Friday EST, voicemails are returned same day at 877.227.3115. -Martha at Care.com

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3:30 pm EDT
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Care.com Subscription

I went to this website, read the subscription details carefully, which in LARGE FONT states a monthly amount. Before submitting my payment information read again at bottom of page that when I submit I would be charged a monthly amount. After submitting I verified my account online and was charged the yearly amount. A difference of 12/ mo to 140.00 for the yearly amount. I feel sorry for any caregiver that deals with these people. I also noticed that caregivers that were contacting me were calling from 30 - 40 miles away instead of the maximum 10 miles I required. Please do not make the same mistake as I did. Why anyone would need a years subscription for a one time trip out of town for a pet sitter is beyond me. Please do not deal with these people. If you need a pet sitter go to your local shelter. They will have a listing to assist you with reputable people. Interview like you would anyone and for little money you can run a background check to see how reputable they would be.

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Care.com - terminated for no reason

I signed up for care.com to find a babysitter for my 2 month old daughter before I go back to work. I had picked the free option so luckily no money was involved, however, the same day that I signed up I received an email from them stating that they were terminating my service. There was no reason listed just that they reserve the right to terminate...

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Care.com inept

I moved across the country and hoped that my account would help me find a sitter in my new and unfamiliar city. I changed my address and posted a new ad. The ad appeared in my old city. I received several responses but all from the old city. When I emailed customer service about the problem, I received a snarky email stating that I had not "updated my address correctly" and that I did not have a job posted. When I forwarded a posting of the job, plus all of the replies; the customer service person stated that it takes 48 hours for an address change and that I did not have a job posted. She made no effort to view my account or review the job or the replies. This service is no better than a yahoo group. No one seems to be moderating, no one seems to be able to read and they treated me as if I were a ###.

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Care.com Customer Reviews Overview

Care.com is a popular online platform that connects families with caregivers. The website has received numerous positive reviews from satisfied customers who have used the service to find reliable and trustworthy caregivers for their loved ones. One of the most significant advantages of Care.com is its extensive database of caregivers, which includes nannies, babysitters, pet sitters, senior care providers, and more. Customers appreciate the ease of use of the website and the ability to search for caregivers based on their specific needs and preferences. Care.com also offers a range of safety features, including background checks and references, to ensure that customers can feel confident in their choice of caregiver. Additionally, the website provides a platform for caregivers to showcase their skills and experience, making it easier for families to find the right match. Overall, Care.com is a highly recommended service for anyone in need of a caregiver.

Care.com In-depth Review

Overview: Care.com is a comprehensive online platform that connects individuals and families with various caregivers. With a rich history and background, Care.com has established itself as a trusted resource for finding reliable care providers.

Services Offered: Care.com offers a wide range of services to cater to different care needs. Whether you require child care, senior care, pet care, or even housekeeping services, Care.com has you covered. They provide options for full-time, part-time, and occasional care, ensuring flexibility for users.

User Experience: Navigating the Care.com website is a breeze, thanks to its user-friendly interface. The registration and profile creation process is straightforward, allowing users to quickly set up their accounts. The search functionality and filters make it easy to find suitable caregivers, and the communication tools facilitate seamless connections with potential caregivers.

Safety and Security: Care.com prioritizes the safety of its users by conducting thorough screening and background checks for caregivers. The verification processes for caregiver profiles add an extra layer of security. Additionally, Care.com has robust safety measures in place to protect users' personal information. Their customer support team is readily available to address any concerns or issues that may arise.

Pricing and Payment: Care.com offers various membership plans and pricing options to suit different budgets and needs. While there may be additional fees or charges for specific services, the pricing is transparent and clearly outlined. Care.com ensures secure transactions by accepting multiple payment methods and implementing stringent security measures.

Reviews and Ratings: Care.com provides a platform for users to leave reviews and ratings for caregivers, promoting transparency and reliability. The overall rating system and criteria used for evaluating caregivers help users make informed decisions when selecting a caregiver.

Customer Support: Care.com offers multiple channels of communication for customer support, including phone, email, and live chat. Their customer support team is known for their prompt response time and effectiveness in resolving issues. Users can also find helpful resources and FAQs on the website to address common questions.

Trustworthiness and Reputation: Care.com has received industry recognition and awards for its exceptional services. Satisfied customers have shared their testimonials and success stories, highlighting the trustworthiness of the platform. While controversies or negative press may exist, Care.com's overall reputation remains strong.

Mobile App: Care.com offers a convenient mobile app that allows users to access their services on the go. The app has received positive user reviews and ratings, and it offers features and convenience that enhance the user experience compared to the website.

Pros and Cons: Care.com stands out with its extensive range of services and user-friendly interface. The availability of reviews and ratings for caregivers adds transparency to the platform. However, some users may find the pricing plans to be on the higher side, and occasional technical glitches may occur.

Conclusion: Care.com is a reliable and valuable resource for individuals and families seeking various care services. It is particularly suitable for those who prioritize safety, transparency, and convenience. Whether you need child care, senior care, or pet care, Care.com is a platform worth considering.

Final thoughts: With its comprehensive services, user-friendly interface, and commitment to safety, Care.com offers a reliable solution for finding caregivers. While there may be some areas for improvement, the overall value and reliability of Care.com's services make it a top choice for those in need of care.

How to file a complaint about Care.com?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Care.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Care.com, including key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully when filing a complaint against Care.com on ComplaintsBoard.com.

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