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Choice Home Warranty
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1.3 1359 Reviews

Choice Home Warranty Complaints Summary

92 Resolved
1258 Unresolved
Our verdict: If considering services from Choice Home Warranty with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Choice Home Warranty reviews & complaints 1359

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7:18 pm EDT
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Choice Home Warranty dishwasher. and a/c

First I want to say I was warned by many mechanical. Companies before I signed up with. Choice Home Warranty. I turned in a leaking dish washer. Tech came right out. Then for a month I had to call him and your company about the part When it arrived a few weeks later I informed tech it was here he never came back to put pump in. I called in several times but got no response from tech.so I put it back together. Next my A/c quit I called in. Tech. ( The Specialists ) came right out took my 60-00 fee said unit was unrepaiirable after several days he wouldn't answer nor did I get an email from warranty I called they said he hadn't diagnosed my unit yet. I called him 3 days after call and he said he couldn't get thru to turnin diagnosis I called warranty told them they contacted him with a direct number to turn in diagnosis he never did they redid patched another co he came out we found a leak where weld was bad He turned in diagnosis and within an hour claim was declined she said due to rust This unit is 7 years old and in very good shape. I took several pictures still declined claim. I cancelled my service and am paying out of pocket I have a wife and 3 small children at home 1 is handicapped so I am paying repair out of my pocket. Twice this company let me down I will be contacting the better business bureau Monday and also MHMR services handicap dept it will be a total of 2 weeks my family was without A/C. And again I have cancelled my service but the person at warranty office did offer me 2 free months to offset cost, My son has. American. Home. Shield. His A/C had same leak they repaired in 2 days yours unhappy Harold. Davidson

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7:25 pm EDT

Choice Home Warranty home warranty

This company is built on all LIES. They tell you everything will be covered but in reality most everything is NOT covered. I paid in advance for a three year plan and will be disputing this charge and will be reporting to the BBB and spreading the word on what an awful company this is. WSBTV has also been notified. You people should be ashamed of yourselves.

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Hankster1962
, US
May 18, 2019 2:51 pm EDT

We signed up with CHW on 3/16/17. Have a 3 year contract. EVERY claim & I mean EVERY claim we have filed we've had to get back on the phone with them & spend a half hour or even longer multiple times because they denied the claim & will pay nothing on the claim. When the tech diagnoses the issue & documents that there is a leak or corrasion which would obviously occur with normal wear & tear CHW doesn't see it that way & will deny the claim. Some of those lengthy disputes have resulted in us getting some money paid out. A very small amount mind you. I just tried cancelling our policy as we still have a little over a year left with them. They will not reimburse us any pro-rated money because of what they have already paid out. They don't want to lose me as a customer & want to do what they can to keep me. So as a 'consolation prize' they offered me two free service calls & reimbursed me $45 for the last service call on a claim that they denied. A home warranty is supposed to be piece of mind in case something breaks down knowing that you claim will be covered & you will at least get some money towards your repairs . With CHW we no longer have that piece of mind because the next claim we have to file with them we will be going through the same song & dance routine. ENOUGH IS ENOUGH! We will not be renewing our policy with them when it expires in 2020. Steer clear of this company!

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10:47 am EDT

Choice Home Warranty cannot not get a washer repaired at my home

Thurman tyndall, 1804 lavonia lane, pasadena, texas 77502. I have talked to choice home warranty people and no one can help me, what a way to run a business. I have been lied to by everyone I have talked, too. This is absolutely the sorriest bunch of people I have every dealt with. I have been told over and over when my washer would be fixed it has now been two weeks and it does not seem like nothing is going to get done. Your company is a sorry excuse for a business. I am fixing to complain to the bbb and texas attorney generals office. I have run out of patience with you it's. My e-mail is : [protected]@att.net that is if you give a [censored].

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Update by thurman tyndall
May 02, 2019 10:48 am EDT

already complained

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Disappointed again20
, US
May 08, 2019 4:18 pm EDT

I had a similar experience. A service repair technician came out to diagnose a problem with my dishwasher. The technician spent 45 minutes attempting to find the problem with a two year old dishwasher. He determined it was a faulty water pump. He stated he would return in three to five days to replace the part. Over a week later he returned and spent two and one half hours taking the machine apart, parts such as the electronic control board, pump, valves, and still not able to repair it. He advised that he would report that the dishwasher could not be repaired. Between the time he left our home and wrote his report the problem became a noncovered door latch. This was not a heavily used machine, an average of two times per month, maybe three when we had company.

We appealed the decision, had a GE authorized repairman come and he diagnosed the problem as a faulty pump. His diagnosis was not satisfactory with the company. We paid a technician to install the door latch. Of course the dishwasher still was not working. After a month of back and forth conversations and emails, Choice Home Warranty offered us the dollar amount of repairing the machine. Interestingly the company representative advised that their ‘in-house” technician recommended that we purchase a new one because a machine with a control board problem would probably breakdown again. This is the third time we have had incompetent repair person provided by Choice has diagnosed the problem as a noncovered problem. In the other cases we hired a repair person who identified and repaired a problem that would have been covered. Or a technician who left the area in such disarray that either we had to make the repair person clean or find a competent service technician to make the repair. This company’s goal appears to find every issue as a noncovered problem. I would not recommend this home warranty company to anyone. With all my issues, we still receive a daily call or email asking me to renew. We have asked to be unsubscribed, but they still call, email or send letters.

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12:59 pm EDT

Choice Home Warranty stop the email spam

Remove me from your [censored]ing email list!

I never asked for information regarding home warranty as we are selling within a year.

You did not provide an "unsubscribe" in the past two emails you sent me which is against fcc rules. I tried replying to your email but bounced back.

Ryan daley | choice home warranty
1090 king george's post road | edison nj 08837
T: [protected] ext 8455|
[protected]@choicehomewarranty.com

http://www.choicehomewarranty.com/

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12:41 pm EDT

Choice Home Warranty contractor

choice home warranty keeps call my business needing service contractor to do appliance repair service. This company is a scam to contractors & customers. Just some advice to other contractors, I have found that if the customer will pay for the service then have choice home warranty reimburse them I could run the service call, I have had some customers call choise home warranty to see if they can do this so could get there appliance repaired without waiting several weeks or months, but was denied everytime by CHW. I think if all contractors would do this these companies would be out of business of scammimg.

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AimeeMW
, US
Jun 27, 2019 9:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

OMG a woman and a man hung up on me yesterday! We serviced a septic tank for them ( in April) same thing they refuse to pay us and said my invoice was only for $100 which was a lie and that they are not even paying our agreement prices on the contract. They are refusing to pay us as well so I will NEVER do business with them or any other home warranty company. I just can't get over how rude this company is and they love to cut you off when trying to explain your side then hangs up! What a RIP OFF and they need to be reported on a higher level!

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11:00 am EDT

Choice Home Warranty total plan

I have had them for two years, I have submitted a claim for an ice maker issue, which according to the contract is covered. However upon review they denied the claim because the problem is "on the outside of the refrigerator" ok I was upset but kept them. Now here is it 04/11/19 I submitted a claim for an ac unit. Not covered because of yet another exclusion that does not make any sense. Even my service tech that came out told me they were the worse and to use crosscountry. I am switching today. I cannot believe they are offering a product and does not cover anything. Lots of exclusions and exceptions.

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7:06 pm EDT

Choice Home Warranty plumbing water heater

Very sad you can't honor your policy's. I had a water heater go bad and leak water and called it in. In a conversation with a lady at Choice, the water heater is not covered. The tank which is an intergal part of the water heater was not covered. Give me a break if the burner got A leak you would fix it but not the tank. Such a gip and I will not renew or recomend your company to anyone and if possible share that your company is no good...
Ed Anderson

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8:00 pm EDT

Choice Home Warranty I am complaining about my home choice warranty. I was told that I would receive a call back when

I was told that I would receive a call back rather than wait on hold. My call was placed at 5:50 p.m. Since I'm paying for my own repairs I don't need a home owners warranty and would like a refund. Also it should not take More than an hour to receive a call back. For this reason and a host of others< I have decided that it is time for Choice Home Warranty and I to part ways. My contract number is [protected]

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2:06 pm EDT

Choice Home Warranty washer repair

This is the WORST WARRANTY SERVICE EVER! I submitted a claim back on
March 11, 2019 for my washer. As of today, and three different technicians, my washer still isn't fixed. The first one tech, who had my claim for 2 weeks, said he was waiting on parts. I called them a week and a half later, only to be rescheduled, I had to call them, and on the third time they were supposed to come, I again had to call and get a status update only to be told they're going to have to cancel, and reschedule me again. I got upset, she gave me another date and time and she hung up in my face. The second technician told me they don't work after 3 pm, and when they decided to squeeze me in since they were in the area, the technician decided that was past his work hours and said "no", they can't come, she called me back to cancel the time she had just given me, and put my claim put back in the system. The third tech just left my house, told me I'm putting too much detergent in my washer (said I should only be using a 1/2 teaspoon, which is the stupidest thing I'v ever heard) and when I asked him to speak to my fiance, he refused to speak to the man of the house and walked out and left. My washer still isn't fixed. Choice Warranty contracts with incompetent, inconsiderate, and impatient technicians. I will NEVER RECOMMEND THIS COMPANY TO ANYONE! #FRUSTRATED #CANTWASHCLOTHES #HORRIBLECUSTOMERSERVICE

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3:16 pm EDT

Choice Home Warranty heating system

On 3/25/19, I opened a claim because there was water on the floor in the boiler room, and I did not have heat. I live in NE, and the temperature in the evening has been below freezing. After waiting three days for a tech, I received the following claim update:

"A CHW Technician has set an appointment for your claim.
Claim #: [protected]

Appointment Date: Monday April 1st, 2019
Appointment Time: 07:00 AM -11:00 AM
CHW Technician: Daigle Plumbing, Heating & Cooling
CHW Technician Phone: (603) 434-6353

Upon the technician's arrival you will be required to pay a 60.00 service call fee. Please make sure someone is available at the covered address at that time.

For a more convenient appointment time please contact Daigle Plumbing, Heating & Cooling at (603) 434-6353. Your CHW technician is the best resource to answer any further questions you have regarding your appointment."

I therefore called Daigle Plumbing, Heating & Cooling and spoke with the Office Manager and found out from her that she verbally declined the request from Choice because they have never done business with Choice or any Home Warranty company, and therefore did not accept or schedule an appointment for my claim. Luckily, I called Daigle Plumbing, Heating, and Cooling. Unfortunately, I do not have and never did have an appointment with a Daigle technician. If I did not call Daigle, I would have taken time out of work, waited for Daigle, but they would never have arrived because Daigle did not accept the claim and did not schedule an appointment to fix my heating problem. I believe Choice engages in fraudulent practices. Unfortunately, I have to rely on my own technician, pay him in full, and worry whether or not I will every get reimbursed for my out-of-pocket expenses after paying Choice, in good faith, for three home warranty policies on three separate properties.
Desirable resolutions to my complaint include a full refund on all three properties, repairing my boiler, and finding a lawyer who would represent all innocent customers while filing a class-action suit against Choice Home Warranty.
Paula Emerson

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5:58 pm EDT

Choice Home Warranty refrigerator

March 3, 2019

Re: Contract /Policy #[protected]

Dear Mr. Victor Hakim, Chief Executive Officer

My name is Victoria Christmas. I am a senior citizen, that resides in Chicago, Illinois. I purchased a five year Choice Home Warranty about a year ago, through a referral from my friend, Fred Richmond. When I put in a claim request for my stove and garbage disposal, I had a great hassle free experience.
On June 12, 2018, I called for service for my Samsung Refrigerator/freezer because it was not cooling or freezing, just not responding to the thermostat. On four separate occasions, a local prescreened technician came out to repair my refrigerator/freezer unit, without prevail. Costing me $45.00 per visit and the loss of over a thousand dollars of food in my refrigerator/freezer combined.
As stated above, I am a senior citizen on a fixed income. The devastation from the failed attempt of your prescreened technician's inability to repair my unit has placed my budget in severe hardship.
Through my research of your organization, you have built your Brand on the following facts:
America's choice of home warranty
Highly rated by Consumer Affairs
With Choice you save time and more importantly, you will never pay for a covered home repair bill again.

You have also made the following "Brand Promises" to the community of policyholders of the Choice Home Warranty:
Local prescreened, trusted technicians
If we can't fix it, we'll replace it.
Before this incident, I have been a non-payroll spokesperson of your services to my network of seniors in the community, friends, and family. You have failed me as a customer in your community. I am requesting that Choice Home Warranties honor your Brand Promises of "If we can't fix it we'll replace it!" I am seeking the following:
$1, 256.00 reimbursement for a new Refrigerator/Freezer
$175.00 for Plumber to hook- up the water line and ice maker
$1000, 00 for all spoiled meat and vegetables.

The first anniversary of my claim and complaint are approaching. I have attached a copy of the claim history regarding this incident, a copy of a receipt of purchase of Refrigerator /freezer and plumber bill for your review and record.
I am requesting your utmost vigor in this matter.

Sincerely,
Victoria Christmas

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Update by Victoria Christmas
Mar 20, 2019 6:00 pm EDT

The last technician came out on December 28, 2019. I never heard anything from him even though I called him on the number provided.

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4:59 pm EDT

Choice Home Warranty home warranty

This is the worst company ever! I was contracted with this horrible company for a year to provide coverage for my home to include, plumbing, appliances, air conditioning, etc. Two of my claims were denied. The most recent was a leaky faucet in the master. The technician came out, took pictures, and said he had to get permission from choice home warranty to repair it. After waiting 2 days and not hearing from the company that I pay monthly to provide me with an update, I called them only to find out the repairs that needed to be done were not covered. The cartridge in the faucet needed to be replaced and that was not a covered repaired. On top of paying $40 plus dollars a month, and having to pay a $60 service fee for the contracted company to tell me that he couldn't repair my faucet; it is not covered, this company is a rip off and I do not suggest going into a contract with them. They take consumers money and do not provide the service. The worst company ever!

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4:04 pm EST

Choice Home Warranty coverage

Please please stay away from choice home warranty. Had them and paind them for two homes for over 3 years, hot water tank goes out on one home they refuse to take care of it, because sediment caused it not to work... Really sediment is the cause 99.9% of all hot water tank failures. And I am a real estate broker and have been selling there service to my sellers & buyers... Never again I would stay away from this company.

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8:54 am EST

Choice Home Warranty home warranty

Choice is a scam. They take your money then focus how not to pay for repairs. They have loopholes in contract to refuse payment for anything. Their repairmen are the worst in the industry. So far they have refused to repair or replace my refrigerator, shower valve, dryer vent and washing machine!
Customer service is horrible, reps are trained to minimize cost to Choice by refusing to cover repairs.

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2:38 am EST

Choice Home Warranty not paying us as a vendor

Ive been worrking with the for over 3 years the lsdt 3 checks I have not recied at all they owe me a totalll of arounf 9000! All at once its a e365 day deal. Hold! What a scan now inm out of bussines copletely! They have ruin my career! No pay and no reason what heart break we should be able to get together as vendors and go after them! We should use the same attorney for all asap

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Update by Riffles hesting
Feb 15, 2019 8:22 am EST

The exact same thing happened to our company as of feburary 2019 they owe me over 9000 and 7000 is in the mail i have not seen and other 3000 is being held for 365 days ! Whst a scan ! They need shut down asa

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10:23 am EST

Choice Home Warranty service on refrigerator and dishwasher

Do not buy this warranty program! What a scam! I submitted a claim on 1/25 for our refrigerator and dishwasher. The vendors they sent missed their first appt on the 28th. When they did show up the guy didn't even know how to turn on our dishwasher much less fix it. A second vendor was sent, they knew our brand of appliances and needed to order parts. Today is february 14th and my refrigerator is still not working. When I call customer service I get the run around. I asked to talk to a supervisor and they said I had to make an appointment! Who does that?! I am very frustrated and been keeping our food in coolers for two weeks! Do not buy this warranty!

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11:07 am EST
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Choice Home Warranty company and repair service

My 15 year old refigerator broke down so I called choice and after a few days the repairman showed up and said I needed3 parts and compamy will call as to fix or replace. After 2 weeks with no info from anyone I bought a new one and the salesman said why fix something that old. I waited a few more days and called the compamy and was told they had to order the parts but no replacement for new one but no one ever called to tell me that. I have been with out a refierator for 3 weeks and living out of a cooler and now they call - we have the parts - don't do me any favors. I will not renew my contract next year. This company needs to fix their mess. They also gave me a problem on my sump pump which I had to get my own electrian to put in a new one.

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2:25 pm EST

Choice Home Warranty garage door not operating

Garage door not opening; cables were disconnected. Called Home Warranty and said they would dispatched someone ASAP. They responded they could not find anyone and offered me a reimbursement option. Upon selecting this option CHW would stop working on finding me a technician to service my claim. Upon diagnois, the technician must contact them to submit the diagnois and that all covered claims would be reimbursed to me within 30 days. The garage door man survey the problem, and called HWC, got the authorization and fixed the door. I then paid the door company and submitted to invoice to HWC. Choice denied the claim saying they never gave authorization. This is BS and I pointed asked the technician did he get approval and he said, yes, he had talked to them giving them the service # assigned to my claim. They said feel free to contact the garage door company about the status of my reimbursement! Stay away from this company; they are scam artists!

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4:10 pm EST

Choice Home Warranty ac/heating

The web indicates Choice is one of the top Home Warranty companies. But those opinions are ads from Choice themselves. After I bought in, I asked around and many of my friends said stay away from Choice. It was too late and I hoped for the best. The first service call was for a a/c issue. The tech that came out, said Choice is notorious for denying claims. He said the repair should be covered but he doubted it would be. He was right. They denied it. The second repair visit was for the heating unit. Tech said he could fix it if the claim was approved. It needed wiring replaced. Choice denied it claiming rust and corrosion was not covered. However their contracts claim "normal wear and tear, coverage for appliances that suffer from degradation over time and prolonged use" are covered. They're not. I don't have time or interest to dispute denied claim, every time a tech comes out. Choice is awful. Run. Do not use them. They have false advertising and promises in their contract. I have cancelled my contract. Going with American Home Shield. Better reports on them. Wish me luck.

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12:58 pm EST
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Choice Home Warranty they do not pay the vendors they contract with

We have done work for this company for 2+ years, follow all protocols, and abided by their contract as well. They decline most claims that they send us out on (drains are declined if you must get on roof to clean them out/ water tanks are denied as rust causes them to leak and they do not cover rust/ garbage disposals are denied due to rust causing leaks as they do not cover leaks). Due to the fact that they deny the claims, they count that against the company even the contracting company has no control over their approval or denial. As a result of them denying claims, they remove the preferred status and do not pay their part of our agreed upon fee for going to job site. When we began doing work for CHW it was added to our account that we would be paid for each service call we went to. For us that is $100 minus the customer's deductible ($0/45/65). They refuse to pay the outstanding 15 invoices. When speaking with Michelle this morning, well she did the talking as she refused to let me say much, I was told it was my fault for the denials and that to improve it I shouldn't go to those calls. When I asked to speak to upper management as she said that was who removed us, I was told they did not have upper management and that she makes that decision.

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Choice Home Warranty In-depth Review

Overall Rating: Choice Home Warranty provides excellent coverage and value for homeowners looking for peace of mind and protection for their home systems and appliances.

Coverage Options: Choice Home Warranty offers comprehensive coverage options for a wide range of home systems and appliances, ensuring that homeowners are protected against unexpected repair or replacement costs.

Claim Process: The claim process with Choice Home Warranty is straightforward and hassle-free. Homeowners can easily file a claim online or over the phone, and the company promptly dispatches qualified contractors to address the issue.

Customer Service: Choice Home Warranty is known for its exceptional customer service. Their representatives are friendly, knowledgeable, and always ready to assist homeowners with any questions or concerns they may have.

Pricing and Value: Choice Home Warranty offers competitive pricing and excellent value for the coverage they provide. Homeowners can choose from different plans to suit their needs and budget, ensuring they get the best value for their money.

Contractor Network: Choice Home Warranty has a vast network of qualified and reliable contractors who are available to handle repairs and replacements promptly. This ensures that homeowners receive quality service and have their issues resolved efficiently.

Transparency and Communication: Choice Home Warranty maintains transparency in their communication with homeowners. They provide clear and detailed information about coverage, terms, and conditions, ensuring that homeowners are well-informed throughout their contract.

Customer Reviews and Feedback: Choice Home Warranty has received positive reviews and feedback from satisfied customers. Homeowners appreciate the company's prompt and efficient service, as well as their commitment to customer satisfaction.

Additional Benefits and Features: In addition to their comprehensive coverage, Choice Home Warranty offers additional benefits and features such as 24/7 customer support, emergency service, and a generous reimbursement policy.

Industry Reputation and Accreditation: Choice Home Warranty has a strong industry reputation and is accredited by the Better Business Bureau (BBB). This accreditation reflects their commitment to ethical business practices and customer satisfaction.

Comparison with Competitors: When compared to competitors, Choice Home Warranty stands out for its extensive coverage options, competitive pricing, and exceptional customer service. They consistently deliver on their promises and provide homeowners with the peace of mind they deserve.

Conclusion and Recommendation: Overall, Choice Home Warranty is a reliable and trustworthy choice for homeowners seeking comprehensive coverage for their home systems and appliances. With their excellent customer service, competitive pricing, and extensive network of qualified contractors, they provide homeowners with the protection and peace of mind they need. We highly recommend Choice Home Warranty for anyone looking for a reliable home warranty provider.

How to file a complaint about Choice Home Warranty?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Choice Home Warranty. This title should be clear and to the point, allowing readers to understand the essence of your complaint quickly.

4. Detailing the experience: In the complaint details section, describe your experience with Choice Home Warranty thoroughly. Mention key areas such as customer service interactions, the quality of the service provided, delays, or any miscommunication. Include specific details about transactions, such as service dates, warranty coverage issues, and any refusal of claims. Clearly articulate the nature of the problem, steps you took to resolve it, including any communication with Choice Home Warranty, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or contracts. Please ensure you do not include sensitive personal information in the attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Choice Home Warranty, whether it be a refund, repair, replacement, or other forms of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Choice Home Warranty on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Choice Home Warranty or other users, and you may need to provide additional information or follow-up actions.

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Contact Choice Home Warranty customer service

Phone numbers

+1 (888) 373-7924 +1 (800) 816-2688 More phone numbers

Website

www.choicehomewarranty.com

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