Chrysler
reviews and complaints

Dodge and Chrysler vehicles with multiple issues with heat/heater core needing service/replacement. Cost falling on consumer. Heat blows hot and cold on different sides and often coolant leaks into vehicle. I have had my car (2012 Dodge Avenger) serviced 3x for this issue and my wife's Chrysler 200 (same car) at least 1x.
This is a manufacturer issue. Obviously faulty replacement parts are being included as well. Now I have the issue again and can not get into dealership until 11/30/18 for review.

While disengaging the emergency brake the cover snapped off and sliced my thumb. Lucky enough I was able to get the emergency cable released as I still had to return home. This should not happen. Went to dealer and they said well it's just plastic. Waiting for the part. First time in all my years that this has ever happened. Cheap parts. Lucky for me I did not need stitches in my thumb.

I have a 2013 Chrysler 200 limited with a 3.6l VTT engine. I have no heat on passenger side and am hearing this is a common problem. I think the time has come for a recall to help us with repair costs. It's coming from the additive you put into your antifreeze for pinhole leaks in the radiator during manufacturing. I love this car and have always enjoyed Dodge Chrysler vehicles. But this is unacceptable guys. Dont cause so many people to no longer consider buying your vehicles because you didn't at least contribute to our repair costs. There are lots of complaints online and throughout the history of this model vehicle. Do better we deserve better

I am currently experiencing horrible service on my Dodge Ram pick up. I dropped my truck off on 9/9/18 to Turnersville Jeep Chrysler Dodge in Sicklerville, NJ. to have the transmission looked at. I was told it needs a new transmission and they will order it and that it is under warranty. I have called multiple times and ask about the status of the work. I keep getting told that the trans is back ordered. I spoke with a service manager today, 10/12/18, and was told there is a problem with Chrysler and ordering the parts. My truck, that I bought to use for my company, has now been sitting at the Dodge dealership for almost a month. I now have to rent a vehicle to be able to keep my company running. So Im paying for a vehicle to sit at a dealership and also paying for a vehicle to use. Really doesnt sound right to me. I would like someone to please contact me and let me know if there is something that can be done to fix this problem. Thank you for any help you can give.

Thank you
David E. Hilaman
Expert Mechanical Solutions
[protected]

I have a 2011 dodge challenger that is having problems with the smart glass switch. I found the customer satisfaction notification M24 on line and called the Newnan, Georgia Chrysler/Dodge/Jeep/Ram service department.

I told them the problem and that I found the letter on line that it would be fixed for free (parts & labor). The employee said she didn't know of any recall and without a recall they couldn't do anything.

Is that notification NOT a recall? After all it states there is a problem and Chrysler will fix it.

I had taken my car in a while ago for a problem with the nav/blue tooth/electrical. I was charged for two hours of shop time and told nothing could be found, but if the problem persisted to bring the car back in. The problem got worse so I scheduled an appointment and took the car back in on 10/1/2018. I was quoted a price to replace the radio assembly of $749.00. I also asked to have the roof seal/moon roof looked at because the seal had popped up and was no longer flush with the roof. I was told that the seal & glass needed to be replaced to the tune of $632.50. There was also the drivers side door handle which was broken and replaced for $111.00. This totals $1492.50. When my family picked up the car on 10/4/18, they were charged $2057.52. I called on 10/5/18 to complain and was told I would receive a refund. I did not receive a refund and was charged an additional $1529.56 which brings the total charges to $3589.53. On 10/8/18, I received a call from the office manager stating I would get a refund. The paperwork for the refund was 2055.07 which is $2.45 short of what I was initially charged. Apparently, there is difficulty with simple math at this dealership. I took photos of the roof before I took the car back on 10/11/18 to have the radio assembly installed and asked again to have the roof seal repaired properly. The seal remained popped up and not flush with the roof of the vehicle. When I called to verify the car was ready, I asked about the roof seal and was told there is a "dent" in the roof and the seal would not be flush with the vehicle. If that truly is the case, then why was I quoted and charged for a new seal/glass if the reason the seal has popped from the roof is a "dent?" When my family again picked up the car, they were told the reason the roof seal was not flush is due to hail damage. I have had four individuals look at the car and none can see a "dent." However, if there truly is a dent then I should not have been charged for a new seal/glass since it would not have taken care of the issue.

I would like a regional service rep to look at the vehicle (at the very least). And, it would be nice if I could get the fully refunded amount in a timely manner, not the 7-10 days that I was told I would have to wait since the dealership charged me almost $2100.00 over/above what I actually should have been charged. Every time I call this dealership, I get a lame excuse or someone pointing the finger at someone else. Is incredibly frustrating and unprofessional!

Dear Chrysler Customer Service;

My name is Nadine Lambert. I am a 72 year old widow, retired. I own a 1997 Dodge Dakota SLT 4-wheel drive pickup.
VIN 1B7G626Y5V5184334
The computer went out and my mechanic called Corwin Chrysler Dodge, Springfield MO and all the parts stores in the Springfield, MO area. They told us they do not make the computer needed for my truck any longer. My truck only has 159, 874 miles on it. I do not want to put a used part on because I have already spent $450.00 and its still not fixed. I will include a picture so you can see this is a very nice truck still. All I can do is part it out, as I cannot afford to buy a new truck and I don't need someone else's problems on a used one. I love my truck as you can see, it looks real nice and I know all about my truck my truck and just want a computer for it. If you buy a used computer part for it, it can go out also. I know it is 21 years old, but you would think there would be a compatible computer part that would work in my truck. I believe you will just throw this letter in the trash and disregard my issue or need for help. I want you to know I am very unhappy that I cannot get a part to fix this truck, as it will not start due to the computer being bad now. I have owned this truck for 16 years now.

Sincerely,

Nadine Lambert October 2018
109 Hughes Road
Willard, MO 65781
[protected]

Hello I own a 2018 Dodge Durango that we purchased in November of last year. In May of this year I started having problems with the vehicle. I took it in for service and I haven't yet had my vehicle returned and properly fixed. It has been five months that my vehicle has been a service, various parts have been replaced, Chrysler has been contacted, a case has been filed and to no avail. The customer service that I have received from Chrysler has been appalling, and absolutely discouraging. At this point I believe my vehicle is a lemon and Chrysler is not helping, in this week alone I have called them various times and no one has responded to me and all the case managers I have spoke to are rude and seriously lack customer service. It's really a shame because at this point I have no desire to ever purchase a vehicle from Chrysler nor Dodge again. My reason for this email is just to make you aware of how disappointing and dissatisfied I am as a customer of My Durango!

I currently own a 2015 Ram 2500, the truck must be a Lemon as it's been a problem from day one, first of all Bumpers-have been replaced, All front end components have been replaced, 4x4 replacement and key sensor for remote start, driveshaft u joints, Paint issues and now my truck has Transmission problems, stuck in forth gear., guess what, Powertrain won't cover it because I have 116 k on my truck .I purchased this truck has it's supposed to be heaven duty and was suppose to last a lot longer, now I cannot afford to replace the transmission . Is there anything you guys can do to fix this issue.

Regards

Lyman bolt

I bought 2019 Ram Rebel on 8-9-2018. On Saturday [protected] my check engine light, battery light and auto start/stop light came on and my battery gauge was reading 8 volts. I had it towed to dealer on Monday [protected]. My truck has been at dealer for 53 days now and no idea when it will be fixed. I called Chrysler and claimed lemon law along with sending them a certified letter on [protected]. I have called Chrysler multiple times since then and they tell me that someone will contact me in 24-48hrs I have yet to hear from anybody from Chrysler. My truck has been at dealer for 53 days. That is more than enough time to fix it, and i have been more than patient. I want a refund, and I will never own another Chrysler product again nor will I recommend one to anybody. My experience has already kept several people I know from purchasing a new ram 1500. Chrysler claims that customer satisfaction is their top priority. I can tell you that I am not very satisfied and Chrysler could care less. They don't care about the consumer, and if it wasn't for the consumers there would be no Chrysler.

TO WHOM IT MAY CONCERN:

The wheels on my 2015 Jeep Cherokee Limited developed staining over the past 5 or 6 months. My wife and I noticed the staining before we left on vacation in early September but because we were out of the country, I couldn't report it to the Jeep dealership, Power Chrysler in Newport Oregon, until we returned September 25th. These wheels look terrible. This to me is exceedingly poor material.

I took some pictures of all four of my wheels and the way they are stained and losing their color.

To say I am angry is an understatement. Please help me with this issue.

I would like to have Chrysler reimburse to me at least half the cost of replacement wheels.

Frederick Jamison
210 Sea Crest Way
Otter Rock, Oregon 97369
[protected]

I have had problem with this car since the day I pulled off the lot in 2015. The car jerks when you accelerate. The radio is constantly cutting off while driving now causing the usb port to not work, my rear speakers have no sound, the engine is burning oil so much that I have to replace the oil before my oil change date is near and my battery has needed to be replaced. I'm can keep worrying about whether it is going to leave me stranded on the side of the road with my young child in the car.

On 10/5/18, I took my 200 for a Synthetic Oil Change and Tire Rotation since they were running a special (as per my telephone conversation with Christina on 10/3/18) for $59.95. I was the 1st customer to arrive at Efird and was even able to walk across the bay area w/Mike to show him what I wanted since they had a display. Needless to say I ended up with no tire rotation and paying $41.98 for a Conventional Oil change (Customer # 67253) when they were running a special on that as well. Also on my Multi-Point Inspection the Engine Coolant is checked as good and it is low. On my three occasions of receiving services for my newly purchased 2014 used car, I have consistently received poor customer service. How can it be that I would be informed of a nail in my right front tire which would cost $25 dollars to remove and plug and a dirty air filter which would cost $35 to change and not be told that the decision was made to use conventional oil? Could it be because I refused to accept and pay for the services they did what they wanted and sent me on my merry way? Upon realizing as to what was done, I talked with Christina who stated it might have been miscommunication. I pointed out I went to the display across the bay. Then she said Mike wasn't feeling well and she sent him home early. Okay? She finally stated they could drain the oil and replace it. However, it appeared I would have to pay more money and it was definite I would have to come in the same day, which I could not since I was already at work. Needless to say I still have the conventional oil and I had the other issues resolved for less than the price quoted at Efird. It was at that point, I was informed the coolant level was low. I have an extended warranty on my car which means I must keep it serviced regularly. At this rate, it won't be Mopar servicing it. I will trade it in first for a Toyota which I previously had before I deal with the poor service. A text from Mopar and no follow-up when I rated their service as "NO" is an issue. A survey from Mopar and no follow-up when you provide detailed information of service and agree for them to call you is an issue. They do not resolve their customer service issues, they just go through the formalities.

Hello,
I have taken my 2013 Grand Caravan to Coquitlam Chrysler for transmision replacement on Sept 27th under my extended warranty with car rental allowance of $350. The service has been ridiculously taken so long and no courtesy car or rental car was provided and I have to pay for the extra car rental of over $400.

This is my second Caravan that I had decided to give Chrysler another chance at time of purchase, as my previous Caravan had three transmission replacement during my ownership since brand new and you guys should have the records.

My current Caravan is only 5 year old and 110, 000 KM, and the transmission already broke down, and I am really upset this time as not only the dealer isn't providing a prompt and efficient service, they did not providing any courtesy car, that I have to pay extra to extend the car rental.

Please consider the terrible experience that I have had with Caravan and the fact that the service was delayed due to the installation of a defective aftermarket transmission that they had to remove again and wait for another one, and cover for my extra car rental fees.

Your prompt respond on this matter will be deeply appreciated. Thank you.

Regards,
Warren Mak
[protected]

on august 28, 2018 my Chrysler 2008 town and country v-6 broke down in Danbury Conn. on rt84 I wa able to get off the high way and then was towed to the Danbury Chrysler Dealer. A spark plug blew out of the cylinder. I was told I needed a tune-up 6 plugs and wires and it couldn't be done till maybe the next day. I was on my to Boston, Mass. with 3 kids and son in law from New jersey I was able to rent another vehicle and continued. I picked up my vehicle 0n Thursday 8/30/2018 the bill came out to 735.81 that seemed a little excessive but I was stuck I got new mopar credit card with $100 off but that nevered happened I was told at a new jersey dealer that price was excessive. Was it because I was stuck or is that your rate. my e-mail is [protected]@aol.com. My name is joseph fillimon at 1120 pacific ave. Beachwood New Jersey. My cell is [protected] thank you 234394 was the invoice number

this summer I went to Chrysler Orchards in Romeo, Michigan for an synthetic oil and filter change that should be 10, 000 miles first time there - waited two hours, when I drove off the parking lot, something on bottom fell off had to go back so they can screw it back on underneath the car. This past Thursday, when I turned the corner my oil pressure light turned on, which I was surprised because I had 6, 000 mile to go. Friday morning I called them not open Saturday, plus my car stalled in the middle of the road - my husband checked the oil - no oil - how could this be? So my husband went to the neighboring auto part store to buy the same oil, they said nothing new, they have been getting a lot of complaints, that the orchards must be cheating people...not getting for what you pay for! I did go to the Orchards this morning and they are reimbursing me for the 3 quarts that my husband had to put in my car, I had no oil leaks on my driveway and the car did not burn oil, from my previous oil changes - my assumption is they are cheating people, not putting the amount of oil that people are paying for. If you want receipt please let me know I will forward to you - because they could of ruined my car, so mad!

Dash and transmission lights went out in our 2017 Pacific. Took it Tomball Chrysler (Texas). Horrendous service department. Service rep. unresponsive to questions or even provide updates. We're initially to 2-3 days to run Daigle katic's. Fast forward 5 weeks. We were notified the needed part was delivered and installed. Picked up the car. Drove about 5 minutes and the dash lights died and car shut down. Returned the car and are playing the waiting game again. We have absolutely no problem waiting for the car to be repaired. What is totally unacceptable is Tomball Chrysler's complete lack of providing any feedback or returning a simple text (which they suggested is the best way to communicate with them). We took our issues to the "store director" who was totally in uninformed and had none of the facts correct. When we pointed out the lack of texts being responded to she said "we keep detailed records" aka therefore I'm a liar. When I pressed her about her records she could not explain. She promised to follow up with a call but never did. She also said our service rep. had been buried and is now "isolated in a room" to catch up! We asked for a new service manager but she said the dealership "system" can't change service reps! Yesterday a new person contacted us and said he is the new service rep. He said they still don't know what's wrong with the can and they will run diagnostics next week. Help!

I own a 2017 Pacifica Touring L. I bought it September 2017, and have approximately 17K miles on it. All of the factory recalls have been performed on the vehicle. At approximately 5K miles the vehicle frequently abruptly lurks forward when the transmission changes gears. It's most noticeable when it changes gears while driving between 5 and 25 mph. Strangely, no dashboard lights light up signifying an engine or transmission problem. The lurk is so abrupt that it feels like you've been rear ended. I have taken the vehicle to the Chrysler Dealership several times regarding this matter. They state they haven't been able to reproduce the problem, and no dashboard lights or error codes appear, they are not authorized to make any repairs to the transmission. Evidently this is a common problem with the Pacificas because there are several complaints online on various websites regarding this problem. I was also told by the Chrysler Dealership that the issue more than likely exists in the computer system since no warnings lights or error codes appear when the problem takes place. The service manager advised me to report the problem to Chrysler via their toll free number every time I experience the problem, in hopes of them issuing a service recall regarding this problem. My advise to people that are considering purchasing or leasing this vehicle, DO NOT PURCHASE OR LEASE UNTIL THE TRANSMISSION ISSUE IS RESOLVED!

I have purchase this car in june in 2006 brand new the car now has 39, 000 mile on it I had to replaced the pcm 4 years ago now I was told that is out again the chrysler dealer in medford said good luck finding one I spent over $1700.00 the last time 5, 000 miles ago and now I have a car that will not run I have try to find one on line.. I guess I will junk it this should not have happen twice I hope you can help me make this wright

8/20/18 - 9/14/18 - My 2008 Chrysler Town & Country Van broke down on 8/19/18, so I had it towed to Bachman Auto Group (formerly Bales Auto Mall) in Jeffersonville, IN. I purchased the van from Bales in January of 2009, along with a lifetime service warranty. Since that time, I have had all the oil changes and warranty work done at that location. On 8/20, I called Bachman to let them know why my van was there. The first time I heard from a service representative (Nancy Wright), I was told the problem was with the computer, and the part was on back order. They ended up having my van for 3 1/2 weeks before the repair was made. On 9/12 or 9/13, Nancy contacted me and said the van was repaired, but it needed a tune-up, and it would cost $522.00. I told her that my husband would perform the tune-up for less than $100, and I would pick the van up after the oil was changed, as requested. I picked the van up on 9/14, and drove about 1/2 a mile, when the van died and would not restart. I called Nancy and asked if they had a truck to come and get the van, and she said they did not. So, I had the van towed to my home, so my husband could do the recommended tune-up. When my husband looked at the van, he noticed that the coil pack had recently been replaced (also noted on the invoice), and that the new unit was cracked. When he called Nancy, she said that it was because a tune-up was needed, and I drove the van without that being done. My husband told her that was not the case, which started an argument. Nancy told my husband that we never want to spend any money on our vehicle and that they were not going to do anything about the problem until the tune-up was complete. So, he bought a new coil pack and spark plugs and wires ($80 total for the tune-up). The van would still not start. So, I attempted to contact the service manager, Paul. After several unanswered phone calls and messages for Paul, I was put in touch with a service rep. from another location, who was very helpful, and eventually was able to get in touch with Paul and have him call me back. Paul, like Nancy, was not helpful or apologetic, and said that the van was not running because we refuse to spend the money to have service work done by a certified technician. Paul and Nancy were both rude to me and my husband, and blamed the issue on us. We have bought 4 vehicles from that dealership, and spent thousands of dollars at that location on service. I have had issues in the past where I had to take my van back for the same issues as many as 8 or 10 times before the issues was resolved. I have been a loyal customer for many years, and I do not appreciate the way I was treated.

I took the van to another dealership, and the coil pack that my husband replaced was again cracked. After further investigation, the technician found that a wire had gotten displaced over the years, and was the reason why a fuse was blowing and causing the coil pack to crack.

I think Bachman should have to reimburse us for the tow that the insurance company didn't pay for ($100), plus the $100 warranty deductible, plus the cost of replacing the coil pack again ($54.00).

I will never again buy a vehicle from Bachman Auto Group, nor will I take any vehicles there for service!