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Comcast / Xfinity
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1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Comcast / Xfinity reviews & complaints 980

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J
11:51 am EDT

Comcast / Xfinity Internet

Threatened by a Comcast employee. After 45 days of not getting service transferred, four missed appointments, having a gentleman they can't account for show up at my home and take photos of all the entrances and 19 phone calls I am still without service. However, Comcast calls me this morning stating that I must pay my bill to be reinstated. I was current when I moved. All equipment turned in. And yet they're still billing me. When I confronted them and explained it they indicated the only solution was to pay IN ADVANCE for services I've not received. Then said representative threatened me. And got verbally abusive.

Even I am speechless at how horrid this company has become. 230 per month for the privilege of being stood up, provided no service and threatened by a rep. Bravo Comcast

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S
8:47 am EDT

Comcast / Xfinity Internet

Been without internet for over 24 hours, frustrating I pay almost 100 a month for your terrible internet Comcast. I'd switch if I could but you monopolize my area so I have no options and have to put up with your abhorent service. You throttle my internet on the regular, and decided a few months ago to straight up cut us off from 10pm until 10am every day. I already filed a complaint with the FCC, but you have them in your pocket anyways. As soon as there is another option for internet in my area I'm switching.

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M
10:46 am EDT

Comcast / Xfinity Incorrect charges

I am thoroughly disgusted with comcast. I have had nothing but problems since calling to get it setup when I moved to Florida in the fall of 2016. My account # was [protected]. When I brought in my device to discontinue my services ( as I was moving In with someone already set up with services) I was told that I was all set. My account was up to date & there were no remaining charges. 2 months later, I get a bill in the mail for 66$ - no explanation of what it was for just that I owed 66$. I called & after speaking with multiple reps was advised that the bill was for an early cancellation fee. I explained that I was never advised of any such fee when canceling the services & still didn't agree with the charge, again put on hold & was then told by another Rep that she would get it straightened out & they would call or e-mail with any further questions. I heard nothing more & then a few months later ( last week) I get a collection notice for this $ 66.74 charge, now I'm livid as I'm in the process of buying a home. I call Comcast again & explain the whole situation again & this time was told by the rep that the bill was for unpaid service, that my October payment was declined ( which is not true !). I asked to speak to her supervisor & after 10 times & 40+ min of her saying "may I place you on a brief hold while I connect you to a supervisor " I gave up, hung up & paid the collection agency as I do not want it to effect my credit & ability to buy a home. I will not recommend Comcast to anyone. Michelle Keller. [protected]@hotmail.com

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S
2:10 pm EDT

Comcast / Xfinity Unethical behavior with hbo broadcast quality

Comcast never provides Dolby Digital sound on any of its HD channels, Dolby is only offered with On Demand programing!

Comcast is also reducing frame rate to reduce required bandwidth on HBO to allow more bandwidth for their other services such as home alarm systems. This reduction in frame rate is obvious by the jerky motion of moving objects.

I'm running a 2018 Sony XBR-65X900F 4K set that upscales beautifully unless fed a signal of less than standard definition frame rate.

When subscribing to HBO shouldn't I receive the quality you intended?

Can you hold Comcast over a barrel to broadcast the signal you provide, not a watered down version?

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C
10:07 am EDT
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Comcast / Xfinity Worst customer service possible

do not goto comcast period the staff is rude dose not care to help u at all they are the most unprofessional company I have ever used for internet serviced I am noticing every time i goto the store they are loosing more customers they will keep doing that until they figure out there ripping people off and treating them like crap they have also failed the provide proof of stuff that happen these guys need to go back to school

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weezergeezer
, US
Jun 18, 2019 2:12 am EDT

I agree with you 100%. I never had to do business with a rude, incompetent and out right lying customer service all the way to the top. I know because I had to do it twice in 6 years. You would never believe what I experienced if I told you. But I will make it my goal in life to raise an alarm to the public with every media at my disposal. I too have no other options where I live and my landlord won't allow disks. I am 68 years old with a lung disease in it's last stage. I can't move because of my health condition and my income.

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C
4:38 pm EDT
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Comcast / Xfinity Do not use them for your service

The most rudest customer service I have ever seen in my entire life not nice people at all the staff is snotty money hungry and does not care about there customers period I find this uncalled for and disrespectful they are loosing customers left and right because of this not good sign at all I will not be returning to them once i get my new service

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T
3:17 pm EDT

Comcast / Xfinity X1 preferred triple play

I have been with Xfinity/Comcast for over 8 years this time. Prior the this it was over 30 years. Every 3 months something new shows up on my bill first it is movies or events that I did not order. That makes you have to call to have them removed. Then all of the sudden there is a price increase. When you call you are told that the promotion has expired. Even though you were not under any promotion. This last time my bill went up by $40 in three months. This is the same thing that occured 2 years ago and again 2 years before that. It is just their way of increasing your bill to pay for the people who do not pay their bills. I am sick of being treated like an idiot. I am not an do understand what they are doing. You would think they would treat customers who pay their bills and pay them on time a little better.

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R
2:24 pm EDT

Comcast / Xfinity Television/cable

Tv is freezing up on daily basis. When I initially noticed this I tried to use the channel guide and always receive a message to unplug the cable box wait then plug in. This procedure does NOTHING, the only solution is to wait thu the multiple "Welcome messages" until the system is working again. The total down time is 5-30 minutes. Occasionally this happens multiple times a day.
We pay for cable television, not multiple Welcome and unplug your box messages. We miss a great deal of important news articles or parts of shows we enjoy watching.

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T
11:01 am EDT

Comcast / Xfinity Trick trap of comcast xfinity company.

My bundle contract had done 3years of contract with comcast in jan. 2019. Bill was increased without noticed & bill was monthly, no penalty. The clients must call them to deal after the promotion gone. I talked & undealed the new price so in 3/ 10, I started to use at& t. I called comcast on 3/12 to noticed for closing the account. After that, I still got a full bill. I called them back on 4/7 & be known that just phone service was closed, not yet internet & cable. And they emailed me a cancelation form to sign for processing paperwork. I just signed without look carefully the trick bottom part that I must notice 60 days from the cancelation date. So I must pay more for 60 days that services I didn't use until 6/7.in case, if I saw that trick part, I still must be signed. If I didn't sign it, I couldn't close my account! When we started the 3-years contract, the comcast didn't tell us & I didn't see or sign this rule in my contract. We did changing the services many times with different companies after our contracts had been done in 20 years. I hadn't got any trick, cheat trap like this time. So shame the comcast xfinity is! You're robber!

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L
10:04 am EST

Comcast / Xfinity Channel 81 ev tv is out of service since tuesday 2-5-2019

Yesterday 2-4-19 when I changed to see and ear this important chanel for all latins in west hialeah. We realised that chanel 81 was out of service, without anyrning, information or any kind of notification. I think customer deserve a little of respect and consideration. We hope service will be reinstall asp. Thank in the name of all cubans and venezuelan. Thank.

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R
1:50 pm EST

Comcast / Xfinity Billing/breach of contract

I have been a customer with them last 5 years for internet/tv and each time i negotiate a new contract it starts at that price and each month they keep raising price and these shameless poeple have a nerve to say that they do not have to abide by the contract!
for exampe i started with 11o$ a month a few years ago and it went up to 148$ a month so i called them recently and brought the deal to 136$ a month a few months ago but then it kept increasing each month to 141$ this month.this has happened several times but i can not remember other instances.

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R
12:21 pm EST

Comcast / Xfinity 1st time customer who ordered self help kit

I ordered Xfinity service with the self help kit package..when I was setting up, followed the instructions with no problem..turned the gateway on..online light was off..called the 1800 and I was told that a technician should check the wirings in the house because the last time that an Xfinity service was used in the house that I just rented was a year ago..why would Xfinity even offer self help kit when they just want to add $60 (technician fee I guess) in the first place..first impression last and I'm not impressed with Xfinity service right now..just take out the self help kit on your website and just have a technician go out and setup the equipment..you just wasted my time when I could have made an appt a long time ago..

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D
9:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Comcast / Xfinity Double billing

Douglas Meester
1762 Dogwood Drive, Marco island, FL 34145
239.398-0346

Issue: I maintained a business internet account and a separate personal account.
Personal Account: [protected]
Comcast Business Account: [protected]

As I no longer needed Static IP, in 2016 I requested termination of the business account and added the high speed internet to my personal account

Accordingly, the technician arrived, changed out the modem and I presumed the bulling of $185.75 per month would cease. It has not. I contacted Comcast approximately 1 month ago and was advised they would resolve it and refund all my payments. I was provided with a "case number" EQ4173. The telephone assistant sold me additional product but there has been no refund and I continue to receive a bill.
Enough

I hereby demand full reimbursement of all overages I have paid plus interest. This has been frustrating; I have another account iat my business with yr company and try to be reasonable but this is abuse.

Please advise,

Douglas Meester
Mobile: +[protected]

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L
1:41 pm EST

Comcast / Xfinity Internet essentials program

Acct. [protected] ;
I have fallen on hard times and get state assistance. After numerous calls, hangups and misinformation I was finally told that there IS a state aided program called internet essentials. I have asked about this for quite a while and finally got this information last week. Alas, I was also told my service must be off 90 days before I qualify since service was already in place. This is absolutely ludicrous. When service started, I asked repeatedly about such a program and was told you didn't even participate. How does this benefit those in need with outlandish requirements IF you ever find out the program exists.
I feel I am being forced to go to a competitor who informed me upfront and has no restrictions on when it starts. They understand down luck can happen at any time!

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12:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Comcast / Xfinity Free prepaid visa card is a scam (bait and switch).

Since I switched over to Comcast's WiFi internet and LG mobile phone, I'm either on the phone or texting with them about this promotion. How long is this going to take, and how many people do I have to talk to? I'm being told that I don't qualify for the $150.00 prepaid Visa card. That's bad customer service from Comcast. The card is part of the promotion I agreed to.

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G
6:57 am EDT

Comcast / Xfinity Xfinity service driver

I was driving north on I 69 in Indiana and the interstate started to emerge from two to one lane. The Xfinity van driver would not let me in and intentionally sped up to get on the bumper of the semi in front of him instead of allowing me to merge. I would think somebody in a customer service logoed van may have more common sense. The van number is 01968.

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N
7:16 am EDT

Comcast / Xfinity Technician

A technican was near my home appearing to be working on wires in the box, and made a racist comment as I walked passed him without saying a word.

A technican was near my home appearing to be working on wires in the box, and made a racist comment as I walked passed him without saying a word.

A technican was near my home appearing to be working on wires in the box, and made a racist comment as I walked passed him without saying a word.

I realize that he may have thought I was Somalian descent but I'm not, regardless the comment was inappropriate. Total ignorance

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4:02 pm EDT

Comcast / Xfinity Internet alarm system cable services

I am completely unhappy with Comcast services. I was lied to and mislead and now in order to correct the lies. I am out of contract and ripped off. I am currently looking for a solution with another vender. I have spoke to a manager unable to help and angry I wouldn't sign up for a contract I couldn't afford. it seems Comcast is now in the business of Highway robbery. not even the manager cared. he said I had to sign up for something or he would charge me more. I was told the service with home security would be 139.99. this was untrue. the Gentleman that sold me that was at the Fremont art and wine festival he gave me his number in case I had an issue. Ha it was disconnect. Very bad representation for your company.

I am not sure what this world has come to when you try to force people into contracts they can not afford. I now have no contract

one dvr

one small box

internet

how could this be even more money 200. and he took my premium channels.

complete discouraged

Alicia A Valdez

Human Resource Manger

Pleasanton Garbage Service

[protected]

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D
1:51 pm EDT

Comcast / Xfinity Voice

Everyday for the past two months the conversation s on the phone get interrupted. I informed many times Xfinity and it has not been resolved. They told me to buy a new phone which i did. Still today my doctor called me to give me important health information and the phone line got broken up. My boss calls, my children and we are interrupted.
I request refund and repair.

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2:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Comcast / Xfinity Internet, tv & phone "best deal of the year!"

Received a promotion in the mail for Internet, TV and Phone. Went to an Xfinity store on August 22, 2018 and looked into signing up for the service with five mobile phone lines. Was told we would have to have the Wi-fi service installed and then come back to get the mobile phones and the lines. The Wi-fi and TV and Landline were installed on August 29, 2018 and that afternoon we went back to the store to get the phones and have the lines set up. Once there we were informed that we were only approved for four phone lines. I need five lines and was never told I would only be approved for four until after the Wi-Fi, etc. was installed. I would have never gone ahead with the installation if I had been told that I could not have the five lines.
I have been on the phone and internet today trying to find out what I could do to get the fifth line approved, there is always a way, except everyone at Comcast Xfinity tells me there isn't. I feel like this whole promotion has been a bait and switch. They should have told us up front how many lines we would be able to get prior to installation. Now we are stuck. I was paying a lot more for my service with Verizon, but at least they were honest and looked out for their customers.
Please let Comcast know that this practice has got to change. Be upfront and honest with your customers...no bait and switch.
I am willing to pay up front for the phones and the lines, so why can't I get approval for the fifth line?

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Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

How to file a complaint about Comcast / Xfinity?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or service records. Be cautious not to include sensitive personal information like social security numbers or full credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Comcast / Xfinity or from other users who have had similar experiences.

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