Dairy Queen
reviews and complaints

So I walk in and order two orders off the soft pretzels she's says we are out of them. So I ordered the kc pulled pork meal she says oh we are out of the buns for that sandwich so I had to pick another bun. My girlfriend orders the cookie dough flurrie and didn't have any cookies dough. I guess what I'm getting at is we went there for specific things and had to settle for something else. I see a big problem with that

My daughter & I went to the Dairy Queen On Forrest Ave In Dover DE. We got home I let her have her ice cream, as she got to the bottom she handed me a screw that was in her ice cream (as shown in picture) So happy she didn't swallow it but this is very unacceptable. Can't begin to explain how this made me feel, imagine where the other parts went. I hope someone plans on checking the machines so this doesn't happen to anyone else for safety reasons.

My spouse and I have visited this location a number of times as it is next to our home. We have purchased a few blizzards that are consistently subpar with flavours blended only about 1/3 of the way through and the last 2/3 just plain ice cream. At first we attributed this to a one off as they were not all like this but after our third time we said we would not purchase these again. Tonight we have the location another try and I ordered a large sundae instead. When served my husband asked if it was a large because it was very small. He confirmed that the cup size was large but the serving was quite poor. We will not be returning to this location again.

Ordered food waited 15 minutes inside the store for a 4 piece chicken basket and a 6 piece chicken basket with a chocolate milkshake after the workers said they made the food and another worker took the order to another customer. Then the employees had multiple icecreams and shakes on the counter and claimed they had no idea who ordered them. I was very disappointed with the service I recieved at this location.

They hired workers let start to work without done the training either whims. They removed the hours from the employee that they don't like especially the supervisor name Richard and the owner Scott agree with that even the 5hrs they taken from the employee had worked that hours and they dont want to pay. We need to give or pay even that is only half an hour because people used their energy to done worked without any problems. If they dont like people they dont need to hired anyone. I want them to stop doing with that. They are not good influence to the employee and other franchisee.

Me and my wife was at newly opened DQ grill&chill for supper on 24th Feb 2019 around 6:00pm. We were sitting on table for supper and waitress came and brings some more people for same table and she never asked me about sharing table. It was highly unprofessional way to treat people because we don't want to someone listen our conversation. In addition I was eating my meal not even completed I can understand fast food restaurants limited space and no one wants to reserve that table for long. It was really disappointing experience for us.

Dear Dairy Queen, Today morning I had visited your salmaniya branch at 6:45 since I had missed my bus and my friend was on her way to pick me up and asked me to wait at DQ since my house is very far. I had even ordered a blizzard. My friend ended up being late for 45 mins due to morning traffic. I waited inside dairy queen for 45 mins only and one of your staff member asked me to leave the restaurant for waiting too long! That is so unfair. I had no other landmark to go at that time... this was such uneithical practice! Your waiter has no right to decide weather I stay or not and for how long. I was a customer and I should have been treated with respect and not kicked out for doing nothing. He also had a very bad attidur towards his co workers. You should look into the matter. He is a old indian man.

Ordered 2 x 6 piece strip baskets with onion rings to go and when we got home and opened the boxes we realized that they put the dirty nasty dipping sauce on our food inside the box. How many people have touched the dipping sauce packets with there dirty fingers that touched dirty money or something else dirty and they decided to throw it on our food. That is dirty and discussing and not food safe or sanitary. We just threw both meals away.

All condiments should be put in bag on top of the box of food, not inside the box on our food. Very unhappy and upset.

I put my order in at 10:31pm - two cheeseburgers and by the time I getto the window and received the cheeseburgers it was 10:50pm = 19 minutes in a drive-through to get two cheeseburgers. I couldn't get out of the drive-through because of someone in front of me, had to turn the car off because we were running it so long. When I got to the window it wasn't wow sorry Ms. for your long wait or apologies in fact here will give you these five dollar burgers for free nothing. I had actually prompt her apology for me and say isn't that the first thing you should be saying to me sorry for your long long long wait? Then the worst part is still to come, burgers were obviously terrible after waiting 20 minutes but she gave me the old burgers anyway, then they're not even on the right bun! She used some sort of weird bun that I've never seen before in the 30 years I've been going there. What the heck is going on over there? Very very strange behaviour and very very strange service. I have includes a picture of what the cheeseburger is supposed to like and a picture of what I received.

I just tried to send you a complaint and I don't think it went. So I will do it again.

My Triple Chocolate Brown was a farse. It was so small! The ice cream portion was the size of a walnut. I complained to the waitress who only smiled and moved on.

$4.47 - please! Either change your picture or prepare the food accordingly. I believe you are false advertising!

I went in to Dairy Queen on 1/24/2019 at 2:36 pm an order the 3pc chicken lunch basket deal, I specifically nicely asked for my chicken tenders & french fries to be cooked freshly hot. When I got my food it was cold so I took it back & asked for a refund due to I was scared they would do something to my food, so the girl was really nice about it but since I paid some with cash & the rest with card the girl told me it would all go back on my card so went to my bank to let them be aware my bank told me it would take 5 to 6 business days, but still yet to this day 2/6/2019 I haven't gotten a refund. Therefore I went back to the store to try talking with the manger about the little issue that was going on so he reused to give me a refund even after I showed him my bank account & recipes that's when I had to call the police to get them involved although they couldn't do anything about the situation. Therefore I am reaching out to you guys for help.

I will boycott Taco Bell, Dairy Queen, Pizza Hut and Snaxx, Ticketnet
until you stop providing food for this event, because you are sponsoring animal abuse, gambling and Cockfighting Event held at: Araneta Center, Quezon City, Philippines between January 28th and February 6th 2019.

If others would like to visit and voice your opinion: https://www.worldslashercup.ph/

The service here is always extremely slow, and not due to lack of effort by staff, but simply poor management and the fact that the store is extremely understaffed. I walked in with no line in front of me just to wait 10 minutes to be asked for my order followed by another 10 minutes to get my sigular blizzard. This was because there were only 3 staff members working the entire store with a line of 5+ cars in the drivethrough. I have been to this location several times and this continues to be an issue. Please, hire more staff.

I have a couple questions. There is one manager ( male) that I work with that touches my shoulder when asked to do something is that ok? Also before i started working there i got told that I'd be working from 8-2 and I have not. I only work for a couple hours and then they send me home. I have NEVER once had a complaint about a job till this one. What should I do?

I have sent in two different customer service complaints to DQ Canada. The location is in Saskatoon Saskatchewan on Primrose Drive. Both my concerns and complaints have gone without any response from the area manager and or store owner. I'm very upset regarding this issue. Both previous complaints have been regarding a filipina women who works the front end. She was and is, of last visit extremely unprofessional. My complaint is regarding her professionalism in a dressing customer complaints. I'm expecting a response from DQ Canada as I'm not willing to drop this issue until it's been looked into and I receive a written or verbal apology from her. Thank you for looking into this matter. I work with the city and word of mouth is extremely bad for business with having over 1500 employees.

I was in tonight through dt and Iasked for the $7 meal. I had your emploee give me attitude then when I got to rhe wondow I decided to be a nice person. I gave her the coupon which was my receipt for a free sundea. I then watched your manager put a paper bag over her head carrying on with a employee as I watched through the drive thru window. She then took the bag and put my food in it.I am beyound pissed off.

Just before 7pm today 12/23/18 I went to your Dairy Queen on Main Street in Cedar City Utah. I ordered a #3 double cheeseburger combo with no pickles and no mustard along with a fish sandwhich and medium fries. When I got home and bit into my hamburger I could tell it had mustard on it. I HATE mustard. I was already hungry and was eating with my family so I ate it, but I did not enjoy it at all. I also got no receipt in my bad to be able to provide to you. Why do they not put a receipt in the bag, so that they can screw up an order without there being a record of it? I should be able to order something and get the product how I ordered it with a receipt if something is wrong. Then the fries had soo much salt on them I could only eat a few of them. I spent almost $15 this night. Can I get a refund or a gift card? Thanks, William J Hale 905 Spruce St Cedar City Utah, 84720. [protected], [protected]@yahoo.com

I went to the dq on Main Street ordered a cheeseburger, when I bit into my cheeseburger there was a black hair in the middle of my burger .. when I called to speak to a manager all she had to say was "well we wear hair nets" or you can bring it back and fix it .. when I'm on my lunch break at work I don't have time to take a burger back to be fixed .. manager was rude and I think the staff should watch how they are preparing food

Daniela the store manager at the Whittlesey rd in Columbus, Georgia has a very bad attitude. I will never go back or ever recommend this DQ to anyone! Get her out ASAP before she ruins the business! I over heard her complaining to other employees about one of the employees which is very unprofessional. This ship will sink if you keep her in the store!

Thursday November 29, 2018

Today I, Tyler Wilson, experienced something very unacceptable and unwelcoming. I came to the fast food chain Dairy Queen and I wanted to order a water with my friends a group of 6. We sat at a nearby table to get our money correct and I was being stared at. We were asked to leave almost immediately by 2 men that worked there. We were all concerned and asked "why?" They said that we had to make an order to stay. So, we went to get the order as planned from the beginning. After we PLACED AN ORDER for the water and PAID for it, we sat back down. We were yet AGAIN asked to leave. We refused at this point, due to the ridiculous amount of workplace bullying. One man in particular would not leave us alone and kept telling us that we need to make an order or that we need to wait outside in the rain. This was very unprofessional and uncalled for.