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1.1 418 Reviews

Direct Express Complaints Summary

4 Resolved
400 Unresolved
Our verdict: If considering services from Direct Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Direct Express reviews & complaints 418

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2:42 pm EDT
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Direct Express direct express customer service

Direct Express supervisors and staff are hanging up the phone on me and playing around on work instead of doing a professional job. This has accured several times. Also I currently had dispute for transaction theft and I currently am inclined to believe that direct express employees are behind these frauds. Also direct express is late pass 10 days on sending me out a new debit card after turning off other one.

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seanwhite143
, US
May 08, 2019 3:26 pm EDT

yeah, they have blatantly told me that they couldn't refund my money because the area it was stolen was an area i used my card occasionally ...it was the Marta Station

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3:12 pm EDT

Direct Express direct express account/new password

I have been trying to get a new password for my Direct Express Account from the Coamerica Bank, when I try to change it the user name and image is right, but when I request a new password andI get a temporary password to put in to my account to set up new password I get password and user do not match. I have tried to call customer service several times for help, all I get is a big run around to call different numbers for help and I don't get any help all get is an automated voice recording giving me information about deposits and transactions. I need to get into my account as soon as possible so I can change my address. I would like this situation repaired of fixed.

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9:28 am EDT
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Direct Express fraud dept

Let me start with regardless of what your issue or complaint is if filed such as through Better Business Bureau this is the canned response:
Better Business Bureau,

Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better Business Bureau.

Cardholder satisfaction is important to us as evidenced by the program's 95% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling ###-###-#### and they will be happy to work with the cardholder to resolve their issue.

Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.

Sincerely,
***** ******** ******
Vice President
Corporate Quality Process Department
Comerica Incorporated

Good luck trying to find an address too…..thier fraud Dept is in San Antonio TX but cannot find info as to where exactly the rest of this organization operates out of…..?

In September of 2018 it was brought to my attention that someone had been misusing the direct express card of my disabled family member which is also the card that his SSA was deposited onto. This family member is disabled and was taken advantage of.
I called and spoke to a member of Direct Express Fraud Dept initially and explained what had been going on and that possibly more than $900 in unauthorized charges. The team member stated that he would send out a Fraud Questionnaire so that a claim could be started.
In the mean time I investigated the best I could regarding the charges in question…to include filing a police report with our local county Sherriff Office. In this time I found that $236.77 in charges were made to various online companies and were not the actions of the family member in question.
The initial provisional credit that was applied to his account was in the amount of $248.53 (I have no idea where this number came from?) then we received notice that a merchant refunded the charge too, which was only ethical to allow Direct express to also take back that amount from their credit $24.99.
The bigger problem is that there seems to have been more reversals that I cannot find any letters or correspondence to because the payee account address was not changed after the SSA appointed me as Payee…as also noted in the police report the mail of this family member had been intercepted on many accounts and he did not receive any mail or further communications.
I have made several attempts to contact Direct Express as outlined in the letters that I did get, in regards to this claim, and appeals. Attempts were even made to request help from my local SSA office in regards to communicating with Direct Express. I have had no luck and now there is an outstanding balance of $118.89. This does not make any sense to me and since none of the cust service agents on the phone will talk with me on this matter it makes it extremely difficult to assist.
In the current health state of this family member it is easy to see how he could have been taken advantage of and for them to even use his own address.
Direct Express states that they are affiliated with the US Treasury when in fact they are just another example of a lowest bidder for Government Contract. Their actions are sketchy at best. I had one cust service member even ask me for my SSN so that he could "add" it to the account….look I am all about helping a disabled person but I am not going to allow my SSN and credit be tied to this tom foolery.….and then have the Direct Express company come after me and ruin my credit. I called back a couple of weeks later to again try to address this issue after I had also had a meeting with my local SSA office. The first rep that answered sounded like she was overseas somewhere in a phone bank, very unprofessional setting, too loud, so I asked for a supervisor, this person spoke great English and was very nice at first, and made sure I knew that the phone call was being recorded…then again asked me for my SSN when I had all the other data she needed to verify my position….so I asked her directly that if I provided my SSN can she assure me that it WOULD NOT be used in credit reporting on this account that I am only the representative and not the credit holder….She blatantly stated that she could not confirm that. So another scam, especially on line or on the phone is that if you willingly provide your ssn than they can use it for many reasons and it is near to impossible to get it fixed…….
Direct Express is a very Squirrelly operation. I do not recommend anyone using them. Use a bank, or other credit card with proven securities and federally backed.

Please read all of the fine print that is associated with the card there are several various fees that they will also charge you with.

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Arturo Martinez
, US
Jun 17, 2019 6:19 am EDT

i really hope this helps anyone having problems with comerica bank, us direct express. i am disabled on ssi i have had us direct express for about 8 years. and not by choice we were forced into it by ssi. not a month has gone by where money is take from my acct unauthorized. i have filed numerous disputes all ending in the merchants favor. long story short as of last month id had it. us direct express is under the management of comerica bank in texas but have the main branch in miniapolus. the state of texas banking oversees comerica banks policys and procedures. susan schmidt is the vice president at comerica bank in charge of any complaints regarding consumers. that said. i have filed a complaint with the BBB, the state of texas banking, comerica bank, the treasury dept, SSI, you cant complain to us direct express because youll never get a fax email, address, anything where you can send it. i am right now in the midst of an exhausting fight with comerica. but there is light at the end of the tunnel i just received a letter from the u.s. federal reserve who is now looking into my case. they have taken hundreds and hundreds of dollars from me and no accoutability. its worthy to note. comerica is now in a class action lawsuit filed last year for all the reasons i have written. and they were sued and lost in 2014 and had to pay over 145 million dollars for deceptive practices to consumers so i hope this info steers you in the right direction and dont give up its finally coming to light what comerica is doing to our ssi checks good luck

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11:22 am EST

Direct Express atms

I cannot take my money out why this is stupid never had issues whats going onnnnn ive been to 6 different atms why cant I get my cash out this has never happened b4 I need to pay bills and I cannot use any atm so any reason 4 this cause I called and my card has money but allll atms are saying cant do it whats going on

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12:43 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Direct Express - fraud department

I was ripped off in January.in February I received a provisional credit. Then I discovered that one of the charges was deducted from my account although the investigation is allegedly ongoing. I could not get a straight answer from the rep or his supervisor, only rudeness, the runaround, and threats to hang up on me. This must stop. I would like to see a class action lawsuit filed against them and CoAmerica bank.

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9:39 am EST

Direct Express took three days to report stolen debit card.. I literally wash my bank account being cleaned out in those three days.

Within one hour I noticed my card and wallet missing after individual left I wasn't sure if I misplaced it yet later that night never found my wallet. Disputed all claims after January 6th get a letter in the mail disputing only one claim for $31 I called numerous times describing transactions made not by me after January 6th Shell gas station.. been trying for a week just to talk to somebody about disputing the other transactions still cannot get ahold of anybody, their website says operators are available 24/7 7 days a week b******* they hang up on you via voice automated. I will close my account ASAP that should be top priority notifying stolen cards.

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9:34 am EST

Direct Express trying to report a damaged card

I have called for over 24 hour to report my damage card. I keep getting a recording saying that they have a high volume of calls. I understand that it may be busy but I need to resolve this as soon as possible and the lack of employees must be making it hard to get through because I have yet to get in contact with a live person to report this damage card. This is my livelihood I use this card for my children it's death benefits from my husband now I need a result and I need it as soon as possible. This is horrible customer service and I believe you need to work harder on helping your customers.

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1:01 am EST
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Direct Express direct express

They claim that they deposited three made three deposits in one month that I did not receive then there's transactions that are on there that doesn't give me enough information and when I get them on the phone it's like they're deer-in-headlights they're waiting for me to give them the information they can't give me anything and then when they tell me that it's a level to hold on and they transfer me and hangs up and then when I call back it says a phone is disconnected or not a working number. What can I do what do I need to tell her report to. And also I don't even believe that I'm going to get anything for February this is so not fair.

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5:45 am EST

Direct Express refund policy

They are the biggest crook's out there. I had fraudulent activity on my card they put the funds back on my card just to take it back on December 3rd... I had to send them proof that I was in the hospital the date's of the fraudulent charges. After sending them all the paperwork a police report and the hospital report I still have not received my money back they don't respond to emails and forget trying to contact them by phone. They don't care and I was told by one of the employees that they don't have to adhere to the FDIC guidelines. So unlike traditional banks our money is not protected. I I was told to contact the Texas Banking Commission. Has anyone else have any ideas on what to do? Our money is being stolen and no one cares. Better off with a prepaid card.

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11:30 pm EST
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Direct Express direct express money stolen from my account

Jan 2nd I noticed $211.04 missing from my direct express account . I requested to open a dispute of the 2 charges that weren't mine they keep saying someone had to have my card / pin which I never give out either of them. #norstorm store and red lobsters both I traced back to new York but I live in Wisconsin. Funny thing is I canceled my card got new one from them they never opened the dispute claims after lying about it. I reported them to the police/ ssi and BBB . I checked tonight Jan 4 .2019 disputes were never opened police and ssi believes its them too but we gotta finish proving it I too have dispute claim paperwork on the way . nothing but lies and the run around very rude c.s at direct express I reported them to the FBI I'm waiting on a return call to see if they can help? Idk if they can its a civil matter I was told by the police here they took the last $200 I had for the month to live on ..I switched bank accounts they asked if I had any other accounts open I said no on purpose I do not trust them. So I never told them I switched my direct deposit or bank accounts. jokes on them I can't wait to finish proving its them .I had my name and #ss red flagged along with stolen debit card # to protect me .they get quite when you mention the police are involved and that ssi knows too .if its not them why are they acting as if they are covering it up ? I'm disabled I have to count every penny .what a shame they steal from disabled ppl. Its easy to do the card is through social security . omercia bank only loans us the ATM's they are free to us but they can't help us .social security said I had to go through direct express ..bs I do not trust direct express . this is the first issue in 6 yrs since I got the card . unbelievable! I have called a million times to get answers they hang up or blame you .they are rude too .

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Update by Jodie Lynn harwood
Jan 05, 2019 11:38 pm EST

I live in Stanley, Wisconsin *correction

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3:04 pm EST

Direct Express unauthorized transactions totaling $1438.77

On august 12, 2018, I discovered that someone had been stealing money from my social security account with direct express. I immediately called direct express and was on hold for over an hour. The operator who filed the claim did not tell me there was a time limit or what the time limit was. He went all the way back to january 2018, and told me the amount of the fraudulent transactions was $1052.00. He filed the claim for that amount. As soon as my card was cancelled, I lost access to my online direct express account. I had to wait 10 days before I received the copies of my statements. I filled out the questionnaire of fraud, filed a police report, went through every statement and circled all of the unauthorized transactions. The amount that I came up with was $1438.77. I mailed the documents to direct express, expecting the outcome to be in my favor.in late september, I received a letter from direct express fraud services department that my claim had been closed because it was past the 90 day time limit. I have been trying for months to talk to someone at diect express. I was repeatedly disconnected after being on hold for long periods of time. I have requested multiple times to speak go a supervisor, left countless messages, and still no one has returned my calls. When I filed the claim, it was the operator who told me the amount of the fraudulent transactions, and he did not tell me that there was a time limit. I asked later in multiple phone calls why the claim was filed for transactions going back to january 2018 if they were not within the time limit. I am beyond pissed off and do not intend to let this go. That account is my son's social security benefits, and I had intended to get him a car when he got his drivers license, which he did get in august 2018.

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12:12 am EST

Direct Express direct express, comerica bank

On the 15th and 16th of December 2018, transactions were being fradulent made on my Direct Express Comerica Debit card. I did not make these transactions! They were being made by MeMe Live in Taiwan which I have never heard of. I noticed this as I checked my card to see what my balance was and noticed I only had $11.48 cents remaining. There were 18 pending transactions on my account. None of which I had made or knew of! I called Direct Express on the 16th and asked them to stop or cancel these transactions as they were not mine and someone had fraudulently made these charges on this. They replied, "That I had to let the charges go through and then file a dispute." They said the transactions should go through in 3-5 days but they went through the next day when I had checked. I called them immediately to dispute the charges. They asked had I filed a police report. So I filed one with the Halifax couinty police dept. (office - [protected]). Complaint case [protected]. Then I called Comerica bank and they transferred me to Direct Express fraud dept. Then I filed a complaint with the FBI for fraud. Then I filed a complaint with the Federal Reserve consumer help. I then filed a complaint with Consumer Affairs. I then filed a complaint with the Federal Trade Commision for identity theft. I called back and asked them to cancel this card so they did and will send me another one. I was told that there are many complaints about MeMe Live and customers debit cards being frauded. MeMe Live made 18 transactions on my card, seven for $64.87, seven for $1.94, One for $37.40, and one for $0.97, until no more transactions could be made. Total of $506.04 was depleted from my account. Please Help! This is the only income I have to live on. I desperately need my money as soon as possible.

Sincerely

David W. Lowery

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12:11 pm EST

Direct Express representative payee

Hello my name is Star L Lipphardt dob: 01/29/1994 ssn#: [protected] my rep payee is getting my ssi payment on the direct express card and he is trying y
To spend the money his name is Joshua M mathis fob: 06/08/1992 his ssn#: [protected] I need the direct express card put on hold before they spend all of my money that I'm gonna need for rent he's been stealing my money

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6:55 pm EST

Direct Express money keeps missing off my card

Money keeps coming up missing. Over looked it thinking my daughter was doing it some how. But the past few months I have gotten New card no one else has seen or use it nore have I and a lady called me and asked me if I just tried to use my card I said no. She frozen my card. I asked her if she could wait until I went to the ATM. She said when I get to a ATM to call. So for three days I tried calling but nothing kept hanging up on me. Today I got through lady asked me if I was at a ATM I replied no. She said. That she could not help me if I wasn't at a ATM. I drive to a ATM call hung up on me many times. I did get through lady took my info and transfer me to same one, the man takes my information and then tells me he doesn't know why she sent me to him so he transfer me to another line witch hang up on me again.

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11:54 am EST
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Direct Express metro pcs

Metro pcs has taken 82.00 three times out of my account. I cant reach direct express because of high volume calls. I've been calling for 2 days now. I need charges reversed but cant speak with any one. I went to corporate office for MetroPCS and they said that's none of my payments were posted so I had to pay $82 in cash so so far it has cost me $320 for an 82 dollar bill. They told me that payment was never received yet it came out of my account 3 times

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11:49 pm EST
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Direct Express direct express stealing from disabled vets. seniors

I'm done with direct express/ comerica bank they think they can steal from disabled, veterans, and seniors and get away with it because its been on going the day they opened and has not stopped, they get away
Making people homeless, hungry, mental and physically sick they need to be stopped! Their ceo said its only a few hundred, he is a liar! That piece of trash needs taken out so he can starve and be homeless, taking advantage and making money off the people that are the least able to care for them self and fight back, this will stop. This month it was my turn to have my check stolen after helping friends deal with it for years, we are done! So sad to see vets, seniors beg for their own money, we are a group that will stop this, because no one else will! We are tired of get pushed, not a damn thing to lose not even our pay because they already stole that.

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Jackie 02532
, US
Dec 17, 2018 1:26 am EST

https://www.warren.senate.gov/newsroom/press-releases/warren-seeks-answers-from-comerica-social-security-administration-and-va-on-direct-express-fraud-security-breaches-

Contact sentor Warren, ask for Abby Webber in Springfield office they will help to get your money back

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8:56 pm EST

Direct Express unable to log in to new on line - page has changed!

Went out to look into my account this morning and the log in page was 'new and different' When I tried to log in using the same info I have used for years, I was told that my user id / or /password was wrong; i.e., not accepted
Tried several times and probably got locked out. Sent 2 emails to the 'contact us" email on the site. Got acknowledgement that they had received it and they would be back with me shortly. That was over 12 hours ago, still nothing. Tied to call their Customer Service and there is nothing on their 'pick a number for help' menu about not being able to login to their site.

This is not good for all of us using this for our bill paying at this time of month!

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6:07 pm EST
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Direct Express procedures to follow if you experience fraud on your account

Procedures to report fraud to Direct Express/Comerica

If you have any questions, or have an issue which we can help, contact me at [protected]@erikpublishing.com AFTER you have done these steps. This will help you tremendously.

1. Contact Direct Express immediately: Send synopsis or copy of your statement (outlining or circling "fraud"). Be very careful to document the time and date that you gave notice. Send notice to:
Email- [protected]@usdirectexpress.com
Telephone- Fraud Unit (Direct Express) [protected]
Fax to Fraud Unit- [protected]
Make Direct Express aware that whomever receives the "notice" can give immediate credit, acknowledging the fraud, without conducting an investigation.
Direct Express/Conduent employee is authorized to correct the error in the account immediately, without having an investigation being conducted. The majority of fraudulent activity is evident immediately upon inspection the statement, and does not always need to be referred to an investigation, subjecting the cardholder to undue and unwarranted delays of having their money.(Direct Express/Conduent employees read a script, and have no cognitive skills from which to draw conclusions.
12CFR205.11(c)(4) -Correction without investigation
(Supplement)
2. Contact your local police. File a police report. Get a copy of your report. Send the copy of the report to [protected]@usdirectexpress.com and/or fax to [protected].
3. If the fraud happened 60 days or longer before you were aware of the fraud, Direct Express will try to tell you that you are liable for the amount of that fraud: this is not true. The financial institution "may" or "might" attempt to make the cardholder liable, but as stated before, the fact that statements were sent is not conclusive evidence that the cardholder was aware of the fraud.
12cfr205.6(b)(3)(2) Transfers not involving access device. (Supplement)
4. Follow up with police to make certain your local police make contact with the local police where the fraud took place.
5. Contact the security department and/or the legal office of the merchant where the illegal purchase took place. If the fraud was a money transfer to a bank account or debit card account, send a copy of the police report to the merchant, bank, or debit card company.
6. Even if Direct Express, knowing you know the law (12CFR205), they can give immediate credit and will not communicate with law enforcement or other merchants/banks/debit card companies, in order to catch the criminals.

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Update by JBSimms
Nov 26, 2018 6:12 pm EST

Direct Express is a debit card, administered by Comerica Bank.
Comerica Bank must abide by Regulation E (Electronic Fund Transfer).
Many Direct Express cardholders are victimized by Comerica Bank.

If you have any questions, or are a victim, email me at jbsimms@erikpublishing.com

Things you must know that Direct Express will not want you to know:
1. (A)Oral/verbal and/or written communication to the call center, or any department of Direct Express, is "notification."
(B) The financial institution "may" require written confirmation, but a written report is not mandatory.
12CFR205.11(b)(2)
Also, the investigation must begin at the moment of notification, as is noted below in 205.11(c)(1)
2. The mandate that financial institution shall "investigate promptly" has been interpreted as immediately. As in the case of Direct Express, since all persons are "call center persons, " notification to a person who will, or has the intellect to "investigate" is questionable.
12CFR205.11(b)(2)
3. The customer can request a copy of the investigation from the bank.
12CFR205.11(d)(1) Written explanation
(Supplement)

Laws governing Direct Express/Conduent (call center persons) mandate…
(A) Must acknowledge the first call to the call center giving notice of the fraud.
(B) Can decide to conduct no investigation; noticing fraud immediately, and reimbursing the cardholder
(C)Must begin the investigation immediately upon receiving verbal notice.
(D)Cannot wait for written reports from the cardholder to begin the investigation.
(E)Must give full provisional credit within 10 days of reporting fraud if the investigation will take up to 45 days.
(F) Cannot hold cardholder liable for knowing about fraudulent activity if circumstances such as hospitalization or travel are a factor.
(G)Must give a record of the complete investigation if requested.
(H) Cannot hold cardholder liable for any negligence or trusting behavior, i.e., give access information to a family member, or caregiver, to access funds on behalf of the cardholder.

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Sylvia Arrington
, US
Dec 29, 2022 3:46 pm EST

I have no idea how someone at Walmart that I don't shop at could have gotten money off my card I don't even shop at that Walmart who could have done this and how did they get my card number this is mysterious to me I can't explain it and I want my money back 🔙.

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8:57 am EDT
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Direct Express worst customer service in history

Every time you call which is everyday the customer service line is always saying there is heavy call volumes & no one answers, how are you supposed to get through to someone this is ridiculous .
Let alone when you are trying to reach the dispute team you always get disconnected . I don't understand how they don't have alternative phone numbers or more Representatives to answer phones this is becoming a real problem .

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3:55 pm EDT
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Direct Express money removed from my account

My husband has called your number on back of the Direct Express card quite a few times, but still no response from anyone, The complaint was about money taken off my card that was NOT supposed to be, We want something done and money replaced, it's been almost a month.Do you actually think we are going to forget about the money owed and needs put back on my card, You people don't seem to care if anything is made right or not. I am NOT one bit happy with people that STEAL money and cover it up, I will keep contacting you and Comerica and who ever else nesacary to get my money back

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Update by John Herbst
Oct 25, 2018 9:07 pm EDT

Harry W. Wrote you a response don't know if you got it?

Update by John Herbst
Oct 25, 2018 8:30 pm EDT

Sorry to hear, I hope you have better luck with the DE than I did, I really want to wish you good luck. To me they are liars, not professional

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Harry Adkins
, US
Oct 25, 2018 6:18 pm EDT
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I'm with you sister. On September 7th I went to draw money out to pay rent. Over $565.00 was gone. I immediately called D.E, spent over an hour with them. I was told it could be 45-90 days? What? I want to know what happened to the ZERO LIABILITY clause. I called a couple of days ago and the girl in the level 2 dispute department read to me what the so-called investigators had decided. They were trying to deny my claim because I answered the questionair truthfully. When asked if I had given authorization to anyone to use my card? I said yes. Both my kids. Not realizing that they would imagine whatever they imagined. They are both college graduates, respectable young adults. It has been years since they have used the card, back when I couldn't leave the house to get medicine or groceries. I hope Direct Express realizes the damage that they are doing to the Master Card Brand Name.Sincerely Harry W.

Direct Express Customer Reviews Overview

Direct Express is a financial service that offers a prepaid debit card solution, primarily for receiving federal benefits. The Direct Express card allows users to receive their Social Security, Supplemental Security Income, and other federal payments without a bank account. The service provides an alternative to traditional bank accounts, aiming to deliver convenience through electronic transfers. Cardholders can make purchases, pay bills, and withdraw cash from ATMs. Direct Express also offers an app for managing funds and monitoring transactions.

Direct Express In-depth Review

In summary, Direct Express is a convenient card for receiving federal benefits. It has good features but also areas for improvement. Now, let's go into detail.

Overview of Direct Express

Direct Express is a debit card for federal benefit payments. Many people use it for Social Security or Veterans Affairs benefits. It is easy because money is directly deposited.

Ease of Website Navigation

The website, www.usdirectexpress.com, is simple to use. I find menus and information without trouble. But sometimes, pages load slowly.

Account Setup Process

Setting up an account is straightforward. You need some personal information and benefit details. It takes little time to complete.

Range of Services Offered

Services include checking balance, transaction history, and transferring funds. It is basic but covers most needs for a benefits card.

User Interface and Accessibility

The user interface is clear but could be more modern. It is accessible, with options for large text and other aids for those who need it.

Security Measures and Privacy Policy

Security seems strong. They use PINs and have fraud monitoring. The privacy policy is detailed, explaining how they protect personal information.

Customer Service and Support

Customer service is available, but sometimes there is a long wait. They help with problems like lost cards or suspicious transactions.

Fees and Charges

There are some fees, like for ATM withdrawals after the free limit. It is important to know these to avoid extra costs.

Reliability and Uptime

The service is mostly reliable. There are rare times when the system is down, but it is not often.

Mobile App Functionality

The mobile app is useful for managing your account on the go. It has essential functions like checking your balance and recent transactions.

User Reviews and Testimonials

Some users are very happy, especially with the convenience. Others have complaints, often about customer service.

Government Benefits Payment Processing

Payments are usually on time. It is a reliable way to receive government benefits without needing a traditional bank account.

Card Replacement and Emergency Services

If you lose your card, they offer replacement services. There is also an option for emergency cash, which is very helpful.

Transaction Limits and Restrictions

There are limits on how much you can withdraw or spend in a day. It is important to know these to plan your spending.

Direct Express Network ATMs Accessibility

There are many ATMs in the network where you can withdraw money without fees. It is convenient, but sometimes hard to find one close by.

Additional Benefits and Features

There are some extra benefits like low-cost money transfers and cashback at certain retailers. These are nice bonuses.

Comparison with Other Government Payment Cards

Compared to other cards, Direct Express is similar. Some cards have better apps or customer service, but Direct Express is widely accepted.

Pros and Cons of Using Direct Express

  1. Pros: No need for bank account, direct deposit of benefits, some free ATM withdrawals.
  2. Cons: Customer service issues, fees can add up, limited app functionality.

Recommendations for Improvement

Improving customer service response time and updating the app with more features would be good. Also, reducing fees would help users.

Final Verdict and Overall Satisfaction Rating

Overall, Direct Express is a solid choice for receiving benefits. It has its issues but also many conveniences. I would rate it 3.5 out of 5 stars.

How to file a complaint about Direct Express?

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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Direct Express in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Direct Express. Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about any developments.

Ensure you follow these steps carefully to effectively file a complaint or review about Direct Express on ComplaintsBoard.com.

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Contact Direct Express customer service

Phone numbers

1888 741 1115 1-888-741-1115 More phone numbers

Website

www.usdirectexpress.com

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Use this comments board to leave complaints and reviews about Direct Express. Discuss the issues you have had with Direct Express and work with their customer service team to find a resolution.