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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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J
4:54 pm EST

DirecTV auto payment after account closed

On Jan 18, 2019 I called and cancelled my Direct TV account. I mailed back all of their equipment. On Jan 28, 2019 my account was robbed of 117.99 for Direct TV monthly service charge. I called and talked to Customer Service for 40 minutes. They promised to refund my money, and to stop stealing from my account. On Feb 26, 2019 again my bank account was robbed of 117.99 for Direct TV monthly service charge. I again called and talked to Customer Service, and have again been told that they are refunding my account and will not steal money from me again. having heard all this last month, I doubt they are being honest with me this month.

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M
10:15 pm EST

DirecTV billing, unauthorized removal of programs and services

Date: 2/26/19; times: 5:13 (1 hour 25 minutes); 7:10 (38 minutes); 7:49 (24 minutes)

Account associated with [protected]

Allow me to layout what transpired today, date: 2/26/19; times: 5:13 (1 hour 25 minutes); 7:10 (38 minutes); 7:49 (24 minutes) are the times and lengths of my phone calls.

I received my new bill and it has me paying approximately $10 more than expected. As explained to the various representatives, the new receiver installed by the repairman, was a new $10 charge and that was not explained to me. I was already receiving a $10 credit that had nothing to due with the receiver. I don't have an option to have a standard receiver as AT&T is upgrading. I am on a fixed income and was asking for some assistance at this point. When I called at 5:13 pm., the representative sent me to a supervisor for further help, who transferred me to a Loyalty program specialist. That specialist sent me to the "backdoor" receiver department, who said, "The people who could help with that would be the Loyalty program. " He transferred me back to the Loyalty program where I reached Steve. He was very nice and cordial. My problem is he removed my insurance plan of $8.99, in order to make me feel better about my bill. My new bill would be $59.98 + tax. He even went so far as to calculate the tax amount of $4 and change. I specifically ask, "Nothing changed on my account?" His response, "Nothing changed." Out of habit I called AT&T customer service to confirm the new billing. This is when I encountered Stephanie, who initially said, there is no change in my billing. I asked her to check the notes on my account, where she replied, no notes. I asked for a supervisor because I had just spent over 1 1/2 hour on the phone, only to be lied to. She miraculously found the information, refusing to send me to a supervisor, claiming none was available. I explained I wanted to file a formal complaint against Steve at the Loyalty department. She tried to handle my call and walk me through the bill. I allowed her to try, but still wanted to talk to a supervisor and file a complaint. I adamantly explained that I would wait for a supervisor. She again tried to walk me through the bill, where I found the CHANGE. He had removed the $8.99 insurance WITHOUT my permission. Now, I really wanted a supervisor. She wanted to place the insurance back on my account. I explained absolutely NOT. Not until I file my complaint. She wasn't hearing this. She proceeded to place me on mute. I asked her to remove me from mute and she did. She proceeded to talk to me again about my bill, asking me if I needed a calculator. A calculator? I said, "No." "I do not need a calculator, I need a supervisor. " She still said no supervisor was available. She proceeded to place me on HOLD I assume, because she never came back on the phone after 38 minutes. I hung up, after asking several times, for her to come back on the phone. I called back (the 3rd and final time) and spoke to a representative, who immediately transferred me to a supervisor by the name of Tony. He looked up "Stephanie's" name and filed the complaint against her for not transferring me to a supervisor and for muting/putting me on hold. He also filed the complaint against Steve in the Loyalty department for removing my insurance without authorization. I have been a customer of AT&T for over 30 years. NEVER, ever have I received service like this. If I had a choice, I would find someone else. Unfortunately, AT&T has the monopoly on the Korean programming that I currently have. So, if there is any assistance you could provide, I would greatly appreciate it. Thank you in advance.

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J
2:34 pm EST

DirecTV directv/ re: billing and payments

Working for a government entity, I am used to paying recurring billing online. I usually spend +/- 5 (five) minutes for the multiple dish tv bills I regularly pay every month: the sole / only direct tv bill I now pay took +/- 30 minutes to pay solely because directtv has _no_ online payment options for commercial/ government accounts. I have to rely on a direct tv contractor (commercial call center dba directtv's "customer service department").
I wish to heck that
A) the powers-that-be at att direct tv would get their collective heads out and offer commercial/ government accounts to pay online as they do for residental customers and
B) at&t direct tv would list contact info for an actual att direct tv _employee_ rather than (hiding behind) a commercial call center - perhaps there would not be as many complaints filed on a public forum and customers would stay with att direct tv. As I previously stated, dish tv offers this & superior quality to boot.
Come on att, it's the 21st century!
Please contact me for further elaboration - but I will not hold my breath.
You have my contact info listed under my account number.
J. Davison, phx, az

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Update by Jeff J D
Feb 21, 2019 2:39 pm EST

Personally, I have COX Cable @ home.

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A
11:33 am EST

DirecTV I an complaining about a customer service rudeness id number is 235362 first name nick

i did call direct tv to waive an incorrect charges i was suppose to have an installation today but they put a wrong service device when the technician try to change it theres a charges showing up i was told that there will not going to have any charges i was in the line for almost 2 hours and they keep transferring me to different agent i was transfer to nick and told him i want to talk to a supervisor and he keep declining me to transfer to a supervisor and was very rude to me he said theres only one supervisor and the supervisor was on a meeting he put me on hold and dont comeback to me this is such an inconvenient and i wanna get compensation and i want the agent to make sure he was coach his the kost rude agent i ever talk too

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Robin Alwine
, US
Mar 14, 2019 1:21 pm EDT

Wow! I had a similar experience with another agent (a different billing issue requiring waiving of charges). His name was Jay, from the Philippines, and he refused to transfer me to a supervisor after i begged him - actually said I was begging him to please transfer me. He actually cussed at me and he also put me on hold. Twice. He was surprised that I was still there but I'd left the call on speaker and watched Dr Oz while waiting. So he did it again. That time I hung up.

I've asked for this resolution over many hours and many chats and calls for over a month now, to no avail. It's stunning that these people can make promises they don't intend to keep, cuss at you, refuse to allow you to speak with a supervisor, place you on permahold, and so forth, and then send your account to Collections after you pay what you really owe. Unbelievable.

We've had DirecTV for decades. Since they were the newly-created Primestar. That should count for something, but it obviously doesn't. There is no honor in business any longer.

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S
10:06 am EST

DirecTV driver

I live in Kaufman and at approximately 8:50 am I was stuck behind one of your repair vans. This driver was going drastically under the speed limit and because of double line, I could not pass him for a while. Once I got home (only a half mile from where I passed him) he was still so far behind he wasn't even in sight yet. Then a minute later here he comes still tootin down the road but now he had 3 cars stuck behind him and one that had obviously lost their temper and was doing an illegal pass just to get away from him. I got that on film. Slow drivers are just as dangerous as speeders...if not more so. They incited road rage and make people late to where they need to be. I did not get the van number but he was driving down FM 987 at 8:50 this morning. Can someone please take him off the road? He was going so slow it felt like it was either on purpose or he must be a 98-year-old man with his license being taken away long overdue. If you'd like to see the video of the people passing him I'd be glad to share. It's not the greatest video but it is enough to prove my point.

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W
3:16 pm EST

DirecTV stars encore western

Please stop playing the same movies on the Stars Encore Western Channel. We pay for this every month - each night, weekend it is the same movies. Lonesome Dove, Streets of Laredo, and John Wayne.

Western Movies consist or more than these. It's Black History Month. There are a lot of Black Westerns.

The Stars package is a separate charge in addition to HBO. Please provide different movies.

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D
9:55 am EST

DirecTV satellite receiver

Your equipment is freaking trash. When you're selling or providing a service, I would expect the product to last longer than 9 days. I tried to tell my spouse it was a bad idea switching back to you. He obviously didn't listen. If we would have stayed with Dish, I would have working equipment. Now I have to wait for YOU to show up and fix your [censored]ty equipment. Again... An entire weekend in an area where we can't even watch regular tv. Complete [censored]...

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J
8:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV complaint

I cannot wait to get off directv. I absolutely hate this service. I have had multiple services such as brighthouse and cox cable. I do have the national geographic channel #276. The westminster dog show was scheduled to be on national geographic channel. I did not get it. I called directv to ask why. I was told that I would have to contact national geographic/ century 21 network to ask why!
Are you kidding me? It is directv I pay a bill to. It is directv that needs to find out why. There are so many other reasons I hate directv. It does not do any good to contact them. They give you a run around and are not any help what so ever. Why does anyone pay for a service that will not assist you? No service, lies and rude when you call for assistance. Can not wait to get rid of directv!

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S
10:56 am EST

DirecTV my directv service

For the past month I have had an issue with ABC, NBC, and CBS channels. In the middle of any show the tv freezes.I have called Direct TV technical support and have been telling me the problem is the FCC. On Tuesday I called technical support and they told me to call the FCC. I spoke to a nice woman there and she said only people who have tv antennas have t he problem not cable or satellite.In fact the technical support person told me the problems were in New York, Arizona and Alabama. Yesterday I connected with Direct Tv technical support and the girl had me reboot my box. It worked but I discovered I was talking to a person from the Phillipines.On my screen I had shows that you would have to pay money for like Dr. Phil.She finally connected me with someone in the USA named Eric.He took care of the issue.
I have never been connected to anyone outside the states before.
You do not have competent techs.Why blame someone else for your mistakes. I think I should get a reduction in my bill for this travesty.

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S
10:10 pm EST

DirecTV direct tv live streaming

During tonights State of the Union address to the Nation, DIRECTV (on Stream) made me watch it on Fox News Channel. No matter what channel I picked. I tried local 7 WXYZ-TV Channel 7, CNN, and MSNBC. The channel kept changing, from my choice, to 360/Fox News.

I have never supported nor watched that channel. I'd like to know how my viewing was manipulated and why?

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M
meoff
, US
Feb 21, 2019 8:35 am EST

CNN, and MSNBC, is useless, and uneducated, fake news, driving a agenda of hate. F all liberal Democrats, I hope they all burn where they belong.

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S
3:45 pm EST

DirecTV directv

I've been with dish network for over 13yrs, and only decided to go to direct tv, because at&t was offering a better price to buy 2 of their services. Lie lie lie. First of all my bill is more than they said it would be by about $40. 2nd - there is a really annoying boing sound every time you try to push a button to do something, you don't get very many hours to record on, there are no folders to seperate your shows that you record, the streaming service doesn't work for us out in the country (but yet dish network worked just fine), not only did the salesman not mention that you only have 24hrs to cancel the service if you didn't like it, but the installation man didn't know anything about it, or mention it either, if you pause live tv, and try to watch it, you might as well forget it, because it becomes very choppy, and has terrible picture quality, then will just skip all the way to current time on the show that you were wanting to watch. I tried to call after 3 days to cancel my service, only to be told I only had 24hrs to cancel the service. I don't think that 24hrs is a fair amount of time to decide weather you like a service or not.

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3:13 pm EST

DirecTV directv

I would like the address/addresses to file a formal complaint regarding my former Direct TV account [protected]. I will be blowing up social media and the BBB over this. I have been a customer of Direct TV for 14 years and my latest and last experience was worse than any service related issue I have ever dealt with. The issue started with needing to replace 1 antiquated HD Rec that had burned up. I tried to activate the new equipment that was sent to me, but since I had waited more than 30 days it could not be done, that would have been nice to know. The tech support scheduled a MasTec technician to come out on Monday to install the receiver, and when he did, it shut down all of the other equipment. This happened on January 14th, 2019, and I have been without service since then, today is February 1, 2019. I have spent hours of my time either on the phone with customer service, tech support, customer loyalty, supervisors, managers from seemingly all over the world and no one in your company could fix the problem. I have had 8 MasTec or service installers at my home, 4 different people. They have tried to replace all of the equipment 3 different times with no luck. They told me they'd have to close the account and open a new one, did that and no luck. I foolishly drove to the corporate headquarters in Dallas thinking someone could help and nothing. I've been assured at least 4 different times that the service order was in and after 2 - 4 hours just unplug and reboot and everything would be fine. The final time was from your 800-403-3302 AT&T Exe. Complaints manager, he was am arrogant [censored] but assured me that because the work order was in that before 11:59 yesterday it would be up and running. I just called to cancel my account and was surprised to find out the account was already canceled. The total lack of communication and lack of accessibility to account information prior to being pushed up the food chain in your service end is ridiculous. I can't imagine customers that have regular hourly jobs could afford the hours of time I have wasted over the last three week jacking with this. A poor elderly couple would have stroked out by now.

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R
2:47 pm EST

DirecTV unethical behavior

I've been with DirectTV for many years. Since AT&T took over the programming, it's getting worse each month. Showing the same movies over and over, same series over and over which leads me to believe they are trying to force me to stream what I want to see and then charge me for that ability. I'm not getting what I pay for now. AT&T does not offer line speeds where I can stream, but I'm still paying their high prices for their service while those that have high speed line service get all of the benefits for the same price I'm paying. That is not right. If I can't stream because AT&T will not upgrade my lines then I'm not getting all of the benefits that I should get for the price I'm paying.
Reduce my bill if you can't provide me all of the services you offer through no fault of mine. I have always taken your premium packages and now I feel like I'm being taken advantage of. This needs to change or I will consider going to another service.

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M
12:57 pm EST

DirecTV double charged for ppv event.

Ordered PPV event UFC 231. After ordering the event and seeing on the TV screen that the fight was scheduled to start at 9pm, I pressed it to record because I would not be able to watch it that night due to my work scheduled. When I got home, I looked for the recording but did not see it, so I called technical support and they tried to download the fight but could not due to some technical issue. So they sent me the replay of the fight and told me that they would have to charge me $64.95 but would also credit the $64.95 because I had already paid for the fight and also credit the $5.00 phone charge. They credited the $5.00 phone charge but not the $64.95.
When I tried to get some help, this morning 2/1/19 at around 9 am, they said they could not and would not help me because it was a legitimate charge. They obviously did not understand my problem or to stupid to figure out that why would anyone pay twice for one show.

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R
2:59 pm EST

DirecTV directv.

directy is the worse company to order from. I was told we were going to received 6 months of free cable, an after the 6 months we would only pay half price for the movie channals for 2 yrs, it was a total lie, after we got everything setup for 1 week a manger told us it would not happened, we would only received 3 months free, an after we would have to pay full price for all movie channals, that is false advertistment, iam not keeping this system an I have cancelled their package, I am really disappointed they treated me like this, I willnever go back to directv an will have all my friends an family to never hook up to them, this is a bad experience we are going through.

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B
11:19 am EST

DirecTV billing

I changed to DirecTV and was disappointed with the service and they charged more than advertised. I called to cancel 9 days in and was told I could cancel within 30 days with no penalty. I did so and returned the equipment. I then received a bill for $460.14 for early cancellation. I wrote a letter to customer explaining the situation and received an email stating they gave me a credit for $460. I then received a email stating they changed their minds and I do owe the money. It has now been turned over to a collection agency and my credit rating has dropped. I called the collection agency (Credence Resource Management LLC) and they were understanding but said I still owe the money. They said call DirecTV which I did and they were sympathetic but said I still owe the money. I checked the fine print on the contract and it never mentions that I only had 24 hours to cancel without penalty. I told DirecTV this and they said that is true. Any suggestions?

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S
Susan Mack
, US
Feb 05, 2019 2:59 pm EST

Direct tv is terrible. I also tried to cancel my service with in 3 days, and was told i only had 24 hrs? really, no one even mentioned it. The sales people, or intstalion man didn't say anything. 24hrs is definatley not a fair amount of time to decide if you're happy with a with a service. I hate direct tv. Most likely i will take the hit on my credit, and cancel the direct tv & go back to dish network!

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D
7:48 pm EST

DirecTV my cable tv

I called today on 1/25/2019 I was trying to give direct tv a chance to make things better and they just made things worse. Saturday 1/19/2019 I spoke to a number of reps about my service being shut off 2 days after I had payed my past due balance which was payed on January 6th. they said they were sorry and that my account was up to date and they would be by in 3 days to fix it and would email me when it was done. Never got an email, call or appointment date. I waited all week and nothing. they told me that I owed $90 on a separate account which apparently is my new "converted" account. First off I was never notified of this change via email or mail and my online account did not show these new changes. they also allowed my 60 year old father (who is not authorized to make decisions on my account) to add premium channels and renew my contract without my permission, leaving me with a higher bill without even knowing why and what was going on. I called today to see if I could get this situation fixed AGAIN but was on the phone with them for 2 hours trying to get them to fix my situation and all they did was transfer me to atleast 7 people and had to repeat everything I had told the previous person every single time. I asked to just cancel my account and the last guy they transferred me to was completely silent the whole time and every time I would ask for an update he would say "im pulling up your information maam" I have too many things to do to be wasting my time on the phone with people who didn't even try to help me or make things right when it was 100% their fault. I need them to compensate me for the $390 I just paid to reinstate my service and cancel that account their service is not worth it. I tried my best to work things out with them, I did my part.

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5:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV my bill

Look I have been charged for the wrong package to start with also was getting charged for the movie channels that I got free for three months I called and told them bc they sent me an outrageous bill told them to correct it and I'll pay it so they offered me free movies channels again for three more months well I got my bill in again and they charge me for also the package I didn't agree to on the setup and then movie channels again then cut it off give me my direct to back and straighten my bill out and it will get paid it's your fault not mine it's not paid

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8:16 am EST

DirecTV tv service and billing

My bill has been wron after 3 months in to my 2 year agreement. I get a diyanswer from everyone I've talked to, so frustrating. Now my service is off again for the 5th time. I've been able to reboot twice. Technician has been her 2 times just a week ago and now last night I got Error 775 again! This tv service sucks and I want out! I have never had worse tv service or customer service! HUGE MISTAKE! Will never recommend to my clients

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3:23 pm EST

DirecTV 4k receivers not installed - unethical behavior

After waiting two years, we received 4K upgrade in mid December 2018. MASTEC technician Mario came to install 12/22/18. Upon completion of work, he asked for a signature and informed me he did not install 4K boxes on the 2 TV's capable of receiving these signals because he did not have them on his truck. However, he would call back in the next week or so to swap out the two receivers. He never called back - I called Wednesday, January 16 to receive an update on the installation of the 4K service. Individual from DirecTV scheduled a technician for the next day. He arrived from Quality Installations this time, and told us he was here to work on any issues we have with the new receivers - had no indication from his work order he was to replace receivers with 4K service.
Text the company for an update using a text received closing last week's work order asking for an update. Received a text back saying Monday, 1/21 8-12 someone would be out. Noone ever showed up - text the technician from the 1/17 call asking for an update. Said they could not help without charging me for another upgrade. Received a call from a Justin at Quality Installations to confirm this.
Called Direct TV and spoke with Miss Kimberly - very nice individual that worked with me for 40 minutes but could not provide a means to upgrade both received to 4K since the ORIGINAL person I spoke with in mid December did NOT put this in their notes. After much conversation, she agreed to waive the fee for one and scheduled a technician for the installation process (this will be our fourth since December 22). She said regarding the other receiver, I could keep checking back to see when a free upgrade would be available. Wish me luck.

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DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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