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Disney Movie Club
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Disney Movie Club
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2.5 131 Reviews
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Disney Movie Club complaints 118

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K
11:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Disney Movie Club I have been charged for months and i never signed up i want my money back this is messed up

About 4 months ago maybe longer i have been getting charged 44.23 monthly by disney movie club. For example i just got charged on 06/24/22 44. 23 from Disney Movie Club and i never once signed up.This is rediculous, if you somehow you click on something that says for free or even pay a dollar once thats how they get you. They are making me go broke when i need to pay my bills and i am very angry. Do not get scammed people this is a way to get scammed. What they are doing is unethical and wrong.

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Update by KRISTENH444
Jul 01, 2022 11:47 am EDT

It says resovled but its not. I want my money back for all the month disney movie club has charged me without my authorization.

Resolved

They havent resolved anything i havent been contacted what so ever. This site is nothing but a lie

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Jaye3000
, US
Sep 26, 2022 5:39 pm EDT

I had the same issue and literally just resolved it 2 minutes ago. I tried to call customer service but never got an answer. So I found another way to reach them. Companies always have a live person available for NEW business. Call [protected] and pretend like you want to sign up for Disney Movie Club. When a live person comes on let them know that you are on to the scam and demand your money back.

ComplaintsBoard
J
3:25 pm EDT

Disney Movie Club New Cinderella movie

I want to know when and how Disney thought it's ok to promote certain things and think it's ok. I have nothing against (GAYS, TRANS, BI), or anything you believe in, that's your right as a person. But none the less why is there a Black Transgender man as the fairy god mother in the movie. I don't need you putting things in my children's head or have them ask me why that is. This is completely unacceptable.

Desired outcome: Stop making movies for kids with your own beliefs and let them ask certain questions when they come of age.

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SpreadLoveBeKind
Jacksonville, US
Dec 13, 2022 1:26 am EST

Jorge, the Cinderella movie you're referring to, starring Camila Cabello as Cinderella, is NOT a Disney film. The film is from Sony Pictures. To address your second point, technically speaking, the studio has the right to make films with whatever "beliefs" they want - it's their film, they made it, if you don't like it, you as a consumer have every right not to watch it. But YOU made the choice to watch it, and clearly lacked doing a little bit of research on it, which is evident by the mere fact that you claimed this film was made by Disney, when it wasn't. Also, men wearing clothing traditionally considered to be female does not make them transgender. Clothing is clothing. This response doesn't come from a place of hate (any form of hate, prejudice and discrimination is not okay), quite the contrary, I hope this information helps you!

ComplaintsBoard
J
10:49 pm EST

Disney Movie Club Fraudulent membership

My credit card was repeatedly being billed for this membership more than 3 times in one month. I called, and they had no info on file, somehow my card just majestically appeared in their system, and started getting charged. I think they pay for "hackers" that have already stolen someone's card info, to start billing for their service. After talking to the agent, he couldn't refund all the charges, but suggested I contact my bank and have them take it up on their end. This is SHADY to the core!

Desired outcome: Stop defrauding random victims

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A
2:21 am EST
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Disney Movie Club Disney movie club

Someone used my debit card for these services and now you keep trying to bill me but with me not having an account in my name I get no help with stopping the unwanted debits,

Desired outcome: To stop billing me

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A
2:28 pm EDT
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Disney Movie Club Charged card without permission

So my mom sent me money for my phone bill and as soon as the money got on my card you guys charged me I am not signed up with disney movie club I'd like a refund for the $48.20 I'd like you to take me off your guys card charge site and I want my money back you can contact me at [protected] my name is aubrimay I bought 3 movies back in August I already got them but I never signed up with Disney movie club

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J
6:27 pm EDT

Disney Movie Club Movies

I signed up in May 2021 and my dvds were sent to wrong address. They sent me a bill in September saying I need to fulfill my agreement and pay 57 dollar. I told them items were never delivered to my address. They said they are investigating and have taken more than six days already yet the bill is due on the end of the month. They kept saying they recorded conversation and said I admit to receive. They will rather cover up their mistakes and trick customers to say wrong things then to take responsibility and lose their money.

Desired outcome: Refund of my original purchase and cancel of membership and all obligation

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S
11:25 pm EDT

Disney Movie Club Can't have more than one account per house when multiple families live in house which is [censored]

So they discontinued my account my sons account and my grandma's account all because my wife has an account at this address even though more than one family live in the household. It's [censored] all the way around but yet took my money for it and hasn't gave it back at all. I will never tell people to go through them and get movies because of this [censored] they have pulled with me.

Desired outcome: For my account and my sons account and my grandma's account to be put back active

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A
7:08 am EDT
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Disney Movie Club Fraud... I did not subscribe and u want my money returned

Iam being charged for Disney movie club. I have not authorized the payments and would like a refund asap. I.have had the hardest time getting ahold of this company and I want my money returned and my subscription cancelled now. I do not know how or who has used my card for this but it was not me and I do not want a subscription. My money I needed has been taken off my card twice or more and I couldnt get a hold of anyone to stop these payments

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S
4:03 pm EDT

Disney Movie Club Unauthorized charge

Have been declining the featured titles every time and I suddenly was hit today with an unauthorized $53.88 PayPal charge. I did not make this purchase whatsoever and I'd like to have my money back and my account canceled. This is absolutely ridiculous.

Desired outcome: Refund

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D
1:53 pm EST

Disney Movie Club i cant login into my account nor am i ordering movies that they send to me

I signed up for DMC about a year ago i have my 4 movies. December of 2020 i was charged 40 dollars out of nowhere. I've tried emailing and calling and i can't get into my account to cancel my membership. I didn't order a movie on the 11 of November 2020 either. I didn't even have knowledge of me having a membership till they charged me. I also have no way to pay at the moment and if they keep charging me i'll go broker than i already am.

Desired outcome: i just need my account canceled

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N
2:30 pm EST

Disney Movie Club Membership

Do not join disney movie club they stole my credit card number! It has been 6 years since joining. We fullfilled our membership and decided to be done. Our credit card was turned over to a different bank and numbers changed. Didnt really think anything of it. It has been 6 years! Back in 2013 now skip ahead to 2020 they stole my credit card claiming the bank sent them the updated credit card info? Ugh what I was on the phone with the bank at the time saying what are these 150 dollar charges? Then realizing they were from a 6 year old disney account! The bank shut down my card but did say that 3 weeks ago I called (someone called pretending to be me) and got my information. This had to be disney to coincidental. What they did was criminal and I am calling the police and filing a report against them.

Desired outcome: DELETE MY ACCOUNT

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J
5:16 pm EST

Disney Movie Club Fraudulent charges

I never signed up for this service or gave any financial information to them. Somehow they are now charging my card hundreds of dollars in unauthorized charges. I have disputed several times with my bank and cannot get ahold of anyone at disney movie club to resolve the issue. I have tried calling but there is no option to speak to a representative. They are committing fraud and should face legal repercussions.

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S
8:06 pm EDT

Disney Movie Club Membership

I registered with DisneyMovieClub as I was always fan of Disney movies but repeatedly what I am seeing they are charging to my card for movies and DVDs which I never requested or placed order on their websites. When I reached out to them it appeared their policy is to send the movies unless I decline. They are sending the title even after declining and charging.
On top of that, there is no option to cancel - it refers to minimum purchase agreement which is nowhere mentioned in the agreement or any reference of the same.

This is harassment and fraud. There should be a legal action on any such policy on any company... it does not matter how big or small the company is.

This is my worst experience with any membership. I would highly recommend everyone not to register with Disney Movie Club. This is pure fraud.

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M
11:27 am EST
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Disney Movie Club I never signed up for the membership but they still took it out

I did indeed buy 4 movies for $1 but that was a few weeks ago and now this morning took out 27 something for it... Never got an email or something in the mail from them... I called them twice this morning and had an argument with them and I try canceling the membership and they can't do nothing bout it until they get there moves back than they will cancel them but clearly they haven't sent no movies out nor done anything they said they can't do anything but the order still says progressing it but here's the thing they have a comuper an they can cancel any time but no because they don't want to because they want money.. There luckily i'm not pressing charging against them... All they care bout is money... This world is [censored]ed up anymore all people care about is getting money.. I'm on a fixed income and they don't care I just want my money back they could be sued

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G
8:13 am EST
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Disney Movie Club gay jesus movie

You have created discord and great offence allowing a movie depicting Christ Jesus as a gay to be screen on Netflix! You have blasphemed against the Sovereign Being, God Almighty and your own judgment is upon you. God will Judge you and bring Shame and contempt upon your business platform.

Those that have passionately made Jesus their Lord and Saviour you have profoundly insulted and, you will receive the reward of your satanic inspired movie. God will Judge you!

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B
6:22 am EST
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Disney Movie Club funds

I want my money returned my name is Barry walburn 1401 East 21st Terrace apartment number 1 Lawrence Kansas 66046 just took money out of my account last night or first thing this morning and it's not supposed to be coming out I want that money back I'm not going to wait two weeks am I to wait 30 days I want my money back today in my account I was not authorized to take it out as I said I cancel the subscription already you guys are not authorized to take it out you stole from me I want my money back

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L
8:53 pm EDT

Disney Movie Club this feels like some sort of scam

So I'm doing some surveys on the web, and I completed a few I think, and I get some rewards I have to choose. I choose Disneymovieclub, and buy 2 movies for $1 and a third for $14.99.
I wait a short while, and my package arrived. I open it, and the box didn't have any movies in it :( so, after that I just thought I got scammed, and now I still want my money back

Fast forward to today, and I notice $30 just got taken from my account from disneymovieclub? I didn't want to have anything to do with the club after I figured it was a scam, so clearly I didn't purchase anything, but money is being taken out of my account.

I'm a lil bit freaking pissed

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M
1:29 pm EDT

Disney Movie Club want to cancel and get my money back-can't get a person on the line

I picked this thru a survey-had to pick something, this was a $1.00- should have read the fine print I guess. Got these movies, then $ 40.39 came out of my account 7/31, I made sure the card was sent back saying no choice wanted, then$ 25.90 7/28. I received a letter saying I had to contact them, could not just notify by mail. I have just lost my job and I need to get out of this. I have just listened to the same thing 3 times, there is no customer service person you can speak to.

Any suggestions ? because it is on my debit card, the bank can't cancel because it says "pre-approved".

Help !

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P
6:43 pm EDT

Disney Movie Club says its declined

I signed up, and that's fine. I buy movies all the time. But I CANT LOG IN! And I'm on vacation out of the country so I can not call to ask questions and stuff. And they don't have an email contact for anything. And I need to decline the featured title by the 16th because I do not want that specific movie. They need to have better customer service because I do not want to be charged for a movie that I DO NOT WANT! and If people are not in the country and can not call how are we supposed to get help. It is extremely frustrating. I also do not know why my account is declined. This is what it says: it looks like your web account has been disabled and you no longer have access to Disney Movie Club. Does that mean they will not charge me? Who knows. ugh! I'm just annoyed.

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E
5:10 pm EST

Disney Movie Club did not get a refund for a return

I sent 2 movies back on December 1st. I got an email on December 14th saying that my movies were received and that I would get a $40 credit on my credit card after they were processed. It is now February 11th and I still have no refund. Disney's automated messaging says that the credit was issued but I have all my credit card statements and I have called my credit card and there is no refund. Disney will not email me back and I can never get through on the phone. I would like my refund and I would like to cancel my membership and never order from them again.

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About Disney Movie Club

Disney Movie Club is a subscription-based service that allows members to build their own collection of Disney movies and merchandise. The club offers a wide range of Disney movies, including classics, new releases, and exclusive titles that are not available anywhere else. Members can choose from a variety of formats, including DVD, Blu-ray, and digital downloads.

One of the main benefits of joining Disney Movie Club is the ability to purchase movies at a discounted price. Members can choose from a variety of membership plans, each of which offers different discounts and benefits. For example, members can purchase their first four movies for just $1 each, and then receive additional movies at a discounted price. Members also receive free shipping on all orders, which can save them a significant amount of money over time.

In addition to discounted movies, Disney Movie Club also offers a variety of exclusive merchandise and collectibles. Members can purchase items such as limited edition pins, t-shirts, and other Disney-themed items that are not available anywhere else. These items are often highly sought after by collectors and can be a great way to show off your love for Disney.

Another benefit of joining Disney Movie Club is the ability to earn rewards points. Members earn points for every purchase they make, which can be redeemed for free movies, merchandise, and other rewards. This can be a great way to save even more money on your Disney purchases over time.

Overall, Disney Movie Club is a great option for anyone who loves Disney movies and merchandise. With a wide selection of titles, discounted prices, and exclusive merchandise, it's a great way to build your own collection and show off your love for all things Disney.

Disney Movie Club Customer Reviews Overview

Disney Movie Club is a popular subscription service that offers a wide range of Disney movies and merchandise to its members. The service has received overwhelmingly positive reviews from customers who appreciate the convenience and value it provides.

One of the biggest advantages of Disney Movie Club is its extensive selection of movies. Members can choose from a vast library of classic and contemporary Disney films, as well as Pixar, Marvel, and Star Wars titles. The service also offers exclusive merchandise and collectibles that are not available elsewhere.

Another major benefit of Disney Movie Club is its pricing. Members can purchase movies at discounted prices, and the more they buy, the more they save. The service also offers special promotions and deals throughout the year, making it an affordable way to build a Disney movie collection.

Customers have also praised Disney Movie Club for its customer service. The company is known for its responsive and helpful support team, who are available to assist with any questions or concerns. Members can easily manage their accounts online, and the service offers flexible options for pausing or canceling subscriptions.

Overall, Disney Movie Club is a highly recommended service for Disney fans and movie lovers alike. With its extensive selection, affordable pricing, and excellent customer service, it's no wonder that so many customers have given it glowing reviews.
How to file a complaint about Disney Movie Club?

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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Disney Movie Club in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the experience:
- Provide detailed information about your experience with Disney Movie Club. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response if applicable.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these attachments.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Disney Movie Club.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions:
- After submitting your complaint, regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.

This guide aims to assist you in effectively filing a complaint or review about Disney Movie Club on ComplaintsBoard.com.

Overview of Disney Movie Club complaint handling

Disney Movie Club reviews first appeared on Complaints Board on Nov 16, 2006. The latest review Avoid Falling for the Disney Movie Club Intro Deals was posted on Mar 31, 2024. The latest complaint I have been charged for months and i never signed up i want my money back this is messed up was resolved on Jun 26, 2022. Disney Movie Club has an average consumer rating of 3 stars from 131 reviews. Disney Movie Club has resolved 47 complaints.
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  1. Disney Movie Club contacts

  2. Disney Movie Club phone numbers
    +1 (888) 257-9100
    +1 (888) 257-9100
    Click up if you have successfully reached Disney Movie Club by calling +1 (888) 257-9100 phone number 0 0 users reported that they have successfully reached Disney Movie Club by calling +1 (888) 257-9100 phone number Click up if you have UNsuccessfully reached Disney Movie Club by calling +1 (888) 257-9100 phone number 0 0 users reported that they have UNsuccessfully reached Disney Movie Club by calling +1 (888) 257-9100 phone number
    +1 (800) 723-4763
    +1 (800) 723-4763
    Click up if you have successfully reached Disney Movie Club by calling +1 (800) 723-4763 phone number 0 0 users reported that they have successfully reached Disney Movie Club by calling +1 (800) 723-4763 phone number Click up if you have UNsuccessfully reached Disney Movie Club by calling +1 (800) 723-4763 phone number 0 0 users reported that they have UNsuccessfully reached Disney Movie Club by calling +1 (800) 723-4763 phone number
  3. Disney Movie Club emails
  4. Disney Movie Club address
    P.O. Box 738, Neenah, 54957-0738, United States
  5. Disney Movie Club social media
Disney Movie Club Category
Disney Movie Club is related to the DVD Order and Rentals category.

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