Menu
DoubleDown Casino
DoubleDown Casino Customer Service Phone, Email, Contacts

DoubleDown Casino
reviews & complaints

www.doubledowncasino.com
www.doubledowncasino.com

Learn how the rating is calculated

4.1 1273 Reviews

DoubleDown Casino Complaints Summary

8 Resolved
275 Unresolved
Our verdict: If considering services from DoubleDown Casino with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for DoubleDown Casino has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of DoubleDown Casino. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

DoubleDown Casino reviews & complaints 284

Filter reviews by rating
5
989 reviews
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest DoubleDown Casino reviews & complaints

ComplaintsBoard
P
2:31 am EDT

DoubleDown Casino where is my pay

You did get my email letting you know this is what I get when attempting to submit form.I've tried numerous times. Again, I'll ask isn't this the same place where the form would go to? I am asking again, hoping for a resolution. Thank you Paul
Error creating customer support account
This is what I get going to where I was told to go. Isn't this the same place? Can someone please help w/ this problem?

First problem, night before last, 5/13/2012 entered a tournament, selected spin, first turn, got, tournament over, and that was it, The entry cost, 1, 000. Figured it was a fluke, Tonight, placed 9ntb, in 50 players tournament 3074129, never got the winnings. Unknown, @ the time, I entered tournament 3074106, entry cost 1, 000. Was cut off during this. For the next 20 minutes or so, kept reading messaage doubledown is upgrading, thank you for your patience etc., etc. That is 202, 000. that just slipped away. Can this be resoved asap? Thank youst problem, night before last, 5/13/2012 entered a tournament, selected spin, first turn, got, tournament over, and that was it, The entry cost, 1, 000. Figured it was a fluke, Tonight, placed 9ntb, in 50 players tournament 3074129, never got the winnings. Unknown, @ the time, I entered tournament 3074106, entry cost 1, 000. Was cut off during this. For the next 20 minutes or so, kept reading messaage doubledown is upgrading, thank you for your patience etc., etc. That is 202, 000. that just slipped away. Can this be resoved asap? Thank you Paul Thurman

--- On Wed, 5/16/12, [protected]@doubledowncasino.com wrote:

From: [protected]@doubledowncasino.com
Subject: Contact #[protected] Created
To: "[protected]@yahoo.com"
Date: Wednesday, May 16, 2012, 9:18 PM

Hi jessica,
Thank you for contacting DoubleDown Casino.

In order to better serve our customers, we ask that you use our contact form for submissions.

You can find our Help Center at the following URL: http://support.doubledowncasino.com

Thank you for your business. We look forward to helping you. Please contact us through the Help Center contact form.

Contact Information:
Contact #: [protected]
Date Created: 5/16/2012 06:18 PM PDT

To update or check the status of this Contact:
Go to: https://support.doubledowncasino.com/link/portal/16049/16056/Ticket/346214
Log in, and you will be automatically taken to the Contact page.

Best Regards,
DoubleDown Casino
www.doubledowncasino.com

Read full review of DoubleDown Casino and 32 comments
Hide full review
32 comments
Add a comment
J
J
John M. Negrete
, US
Feb 26, 2017 9:36 am EST

There is nothing honest about this site. It's blatantly obvious the games are unfair. Like how DDC says the odds winning do not vary based on the amount that you bet, as you probably know that's simply untrue. I once sent a them a report for them to explain why they make that claim. This is there answer "The greater the risk the greater the reward" that answer is an admission that the odds do change according to how much you bet. In many ways DoubleDown Casino violates all social and professional expectations of fair play and engages in unethical business practices. In my opinion DoubleDown Casino is a company that is lacking the basic moral principles necessary to run a on-line gaming site.

M
M
marget boyes
, US
Nov 10, 2016 11:29 pm EST

Thanks for sharing this. I recently had to fill out a form and spent an enormous amount of time trying to find an appropriate I've forgotten the last time I filled out a form on paper. I mostly use PDFfiller to edit. You can easily fill IA Class D Update Casino Operators/ Not-for-Profit here https://goo.gl/vwqQiU

B
B
Bird47
, US
Apr 27, 2016 6:55 am EDT

Yesterday I bought 36 million chips and played Orange in the Black
this morning with betting on 250, 000 chips. I was really upset that
the 4.5 million chips I won was not added up to my balance, and then
the following small numbers of winning chips were continually not added
up at all, so I quit playing it right away.

This is not the first time it happened to me this morning, and I had
to forego that kind of losses I had in the past. But now I can no longer
tolerate it as I consider this as a robbery. I can’t allow myself wasting
the money.

Would you please explain to me why it happened like this? If I don’t
hear it from you, I will probably have to stop buying chips and not
to play it any longer. Not worth of feeling ripped off!

N
N
Norma Franklin Sauer
, US
Oct 17, 2015 8:19 pm EDT

I went on DoubleDown a few days ago to collect my daily spin and a free gift spin from a friend. After the two spins, the over 7 million in coins that I had earned playing the games and previous spins was lost and the only coins I ended up with were the two spins for that day. I would like all my coins back. I will not buy coins ever again if you are going to take away from me what I earned playing the games.
Sincerely,
Norma Franklin Sauer

S
S
sheila conroy
, CA
Jul 13, 2015 10:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

mt email address is SHEILACONROY@FIBREOP.CA I GET NOTHING FROM YOU IN EMAILS AND THEY SAID I WON MONEY ON A GAME YOU HAD ON FB. They said the only way was they would send an email which they didn't. This was always the best game and now nothing works out for me. Please make sure my e mail is recorded there so I can get what is offered to me.

J
J
Jimmy_n.k
Mallorytown (Front of Yonge), CA
Apr 21, 2015 7:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I played the red rose tournament and I placed first and I got 10, 000, 000 coins just as the same as the second, third and place, how is that fair when I payed 10, 000, 000 coins to enter. The tournament entry list says that first place gets 1 billion chips, so you better give me what is rightfully mine or I will be spreading the news that you guys are thieves and robing people from the right rewards

I
I
iris campbell
Cleveland, US
Mar 26, 2015 6:16 pm EDT

dear sir, im claiming the gaming chips for the slots today. please hurry now. I want to be eligible for the pay-outs and the lottery pay-outs too. the big lotto jackpot game to$125 million dollars and the chips listing are the free prpmos are 200, 000 chips-JGCDBT, 250, 000 chips-PGLBZN, 1 million chips, and 3 million chips available-XNRXDR and I want to be the next winner for slots powerball 7 time winner at $125 million dollars. thankyou, thankyou, for the free promos for these events and keep intouch for the tournaments too. thankyou, iris v. Campbell and i.campbell@gmail.com

P
P
PatriciaAnneGreer
Mableton, US
Nov 04, 2014 5:25 pm EST

I did not get my free spin today, November, 4, 2014; and it seems lately that every time I have a large amount of monies I get this disconnected thing; it will say lost connection; retry or something; one day very recently I had over $1, 000, 000 and did not get credits; what is the problem?

P
P
pamnub
Waxahachie, US
Nov 03, 2014 6:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

I too say why do they have to be so tight after you do purchase. I will not purchase any more either and just do the free. I think they have lost a lot of people over this and I hope a lot more.

M
M
Marilyn Berry
Pittsburgh, US
Oct 15, 2014 7:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The game froze up and then it took all my chips! Please give them back! This is an on going problem with this game. It happens on the spins...Not only does it take my spins but all my chips. This is the Davinci Diamonds Dual Play. I had 1, 889.00 points plus my bonus spin. All of it gone.

ComplaintsBoard
S
5:27 pm EST

DoubleDown Casino stay away

I made a deposit for the amount of $60 and started to play there, but their casino not working properly, some errors every time and they don't provide customer service at all. What a scam!

Read full review of DoubleDown Casino and 3 comments
Hide full review
3 comments
Add a comment
J
J
James Goodlett
Douglasviile, US
Sep 18, 2018 6:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

15 to 20 spins and nothing, games are so tight, no enjoyment at all, even if u get lucky, it eats it right back, don't buy anymore to satisfy their greed

D
D
Derek McNeish
Wakerley, AU
Sep 29, 2012 2:14 am EDT

I 100% agree.
I too have bought credits and they go in under 60secs, what a scam.
And the other thing you have to be careful of is after I bought the credits somehow they have a deal with paypal that you don't have to verify buying extra credits any more and I was not paying attention the other week I was looking at the tv and next thing I know is I have just bought $59.00 worth of chips because it automatically pops up where you would press the spin button and not realising it I had pressed on it but it never asked me to confiem the order or payment it just did it, and I have also seen on my bank statement there was another one as well that I didn't even see it at all.
I went to paypal and they would not refund me but they did remove the automatic purchase thing, but these ### have got me for over $100 that I never even willingly bought and when I told them to refund me or at least compensate me the appropriate number of free chips they too basically told me to get stuffed.
Paypal is supposed to be there to protect my money with purchases but think about it they are getting a cut out of all the millions of dollars doubledown is ripping from people and I agree with you, you spend real money to play for enjoyment because you can't win real money you get nothing for it except some enjoyment but when they just milk it out of you so damn fast it is nothing more than a fraudulent scam.

T
T
Terrid
Janesville, US
May 18, 2012 1:42 pm EDT

Doubledown casino is a real joke. You win nothing. The bonuses are few and far between and if you get one it always seems to be the least amount you can win. I have bought and bought credits and they fly away like a jet plane, Over 4, 000, 000 credit and I got free spins one time. your winnings are times 10 time your total spin BIG WIN of 320, 000 a big 16 free spins wtf . When I spend my own cash to play your stupid games I would like to play for awhile, not have to pay Doubledown Casino. This is supposed to be fun but you can not have fun watching your credits go up in smoke. I work hard for my money and so do the other people playing so stop screwing people over. I have played and paid for credits for a long time. My daily bonus game is always under 30, 000 credits and it sucks. Regular players should be treated better.,

ComplaintsBoard
F
9:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

DoubleDown Casino - coins

On Dec 15 you guys were working on the game. It was not work. Before you all worked on the games I had over 6 million coins. When the game came back on at 2:30 the next day I had 150 coin. I know its not real money but I just pay for some coins to play with.

Read full review of DoubleDown Casino and 99 comments
ComplaintsBoard
B
7:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DoubleDown Casino charged but did not get tokens

got charged six pounds for tokens in the casino on double down casino on facebook but did not get tokens

Read full review of DoubleDown Casino and 68 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
68 comments
Add a comment
T
T
Ted Floyd
, US
Jan 22, 2024 2:28 am EST

Today my points disappeared from 275000 to 15000.noon on Jan 15.

S
S
Sharron Stone
, US
Dec 26, 2023 3:26 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am ( was ) level 80 player and have just spun 87M..I got no BIG WINS only 1 scatter win which gave me 240k and I was getting the lowest of wins after spinning 10-12 times..The highest I got was twice my bet back...I was playing 500k a go and was skint within less than 10 minutes..

J
J
john1211
, US
Dec 05, 2023 1:43 am EST

26 mil I had..I played the werewolf game at 200k a go, every win I got was 16k or 40k having spun numerous times..I got ONE scatter win..it gave me 72K! and said AWESOME!...buy more chips?! get stuffed

B
B
bingomama
west st paul, US
Nov 19, 2023 4:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

this site is a f___ing joke! the more chips you play, the less bonuses you bet. i think they actually turn them off! 400 spins and not one bonus round. no more of my money!

R
R
Richard Bourgeois
, US
Sep 23, 2023 10:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On September 7th 2023, around 10:00 am, I had a straight row of jackpot boxes and I should have received a jackpot prize. I didn't and this is the forth time I've tried to make contact about my complaint. My ID # [protected]. I'm submitting a snapshot of the incident.

View 0 more photos
M
M
Michael Rosling
, US
Aug 09, 2023 8:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

after a spin, I received four A"s and a turtle I won 12,000,000 million points but no free spins. My email address is rugged47@ hotmail.com My player Id 6460100 THANK YOU Michael Rosling

U
U
Urgoing tojail
, US
Aug 06, 2023 12:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Seven buys in one day, won .03% over roughly 1300 spins on different machines. $70 usd meant nothing... You'd lose 26 million betting 100k... Would win maybe 1 mil as long as those spins take... Then you get a "big win" of 1 mil... The game hunts gamblers in their own homes, and treats them worse that the casinos used to.

View 0 more photos
A
A
Aschm32186
Knoxville, US
Jun 25, 2023 5:43 am EDT

the game went down with facebook yesterday the same day I bought 9.99 for 35,000 credits. When the game came back up I had no more credits. I will NOT be buying anymore credits for a game I can't play

G
G
Guest 718671045
Jackson, US
May 17, 2023 9:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I’ve bought multiple $9.99 packages of chips and Ive just noticed that each time my bank card is being charged over $27.00 each time! I am literally being robbed!you e taken $67.92 that I did not approve and did not receive chips for!

S
S
Shaun Alexander
, US
Apr 11, 2023 1:55 pm EDT

Can not download

DoubleDown Casino Customer Reviews Overview

DoubleDown Casino is an online platform offering a variety of virtual casino games. Users can access a range of slot machines, video poker, blackjack, and roulette, all playable from a web browser or through a mobile app. The service operates on a free-to-play model, with options for in-app purchases to enhance the gaming experience. DoubleDown Casino's games are intended for entertainment purposes and do not involve real money gambling.

DoubleDown Casino In-depth Review

In summary, DoubleDown Casino offers a diverse range of games and a user-friendly interface, making it a popular choice for social casino enthusiasts. While it excels in providing a variety of games and social features, the lack of information on licensing and regulation may concern some users. The casino's focus on social gaming and its integration with social media platforms adds to the overall fun and communal experience.

Website Interface and Usability

The ease of navigation on DoubleDown Casino's website is quite good. Users can find games quickly and the menus are intuitive. The design and aesthetics are appealing with a vibrant color scheme that captures the excitement of a real casino. As for mobile compatibility, the site works well on various devices and there is an app available which makes gaming on-the-go convenient.

Game Selection

  1. Variety of Games Offered is impressive, with a wide range of slots, video poker, and table games available.
  2. There are some exclusive titles that can only be found at DoubleDown Casino, adding to its unique appeal.
  3. The quality of graphics and gameplay is generally high, providing an engaging gaming experience.

Fairness and Security

Information on licensing and regulation is not readily available, which might be a concern for some players. There is no clear indication of Random Number Generator Certification, but the games seem to operate fairly. The website appears to use data encryption to protect user privacy, though specific details are not provided.

Bonuses and Promotions

DoubleDown Casino offers various welcome bonuses and offers to new players. They also have a loyalty program to reward regular players, but the terms and conditions of these bonuses are not very clear and should be read carefully.

Customer Support

The availability of support is not specified, but there are multiple contact options including email and a customer service form. The responsiveness and helpfulness of the support team are decent, based on user feedback.

Payment and Withdrawal Options

As a social casino, DoubleDown Casino operates with virtual currency, so traditional deposit and withdrawal methods are not applicable. Transactions are made through in-app purchases, and the transaction speed is typically immediate.

Social Gaming Features

The casino encourages community interaction with features that allow players to play with friends. Leaderboards and tournaments add a competitive edge, and social media integration makes it easy to share achievements and invite friends.

Responsible Gaming

DoubleDown Casino promotes responsible gaming with options for self-exclusion and setting deposit limits. They also provide information and support for problem gambling.

User Reviews and Community Feedback

Overall user satisfaction seems high, with many players enjoying the social aspects of the casino. Common praises are for the game variety and the social features, while complaints often relate to the cost of in-game purchases. The trustworthiness of user reviews is generally good, but as with any online platform, should be taken with a grain of salt.

Updates and Maintenance

DoubleDown Casino regularly releases new games and updates. They are proactive with software updates and bug fixes. Information on scheduled maintenance and downtime is communicated to players in advance when possible.

Legal and Compliance

The casino seems to adhere to local gambling laws by offering social gaming rather than real-money gambling. They have an age verification process to ensure all players are of legal age. Details on compliance with anti-money laundering regulations are not specified.

Overall Experience

The key strengths of DoubleDown Casino include its wide game selection and social gaming features. However, the lack of transparency regarding licensing and security could be seen as a weakness. When compared to competitors, it holds its own in terms of game variety and social aspects. My final recommendation is that DoubleDown Casino is a fun option for those interested in social casino games, but players should be mindful of the virtual currency system and the potential costs involved.

How to file a complaint about DoubleDown Casino?

Here is a comprehensive guide on how to file a complaint against DoubleDown Casino on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with DoubleDown Casino in the 'Complaint Title'.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against DoubleDown Casino on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact DoubleDown Casino customer service

Website

www.doubledowncasino.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with DoubleDown Casino?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DoubleDown Casino Customer Service. Initial DoubleDown Casino complaints should be directed to their team directly. You can find contact details for DoubleDown Casino above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about DoubleDown Casino. Discuss the issues you have had with DoubleDown Casino and work with their customer service team to find a resolution.