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eDreams Complaints Summary

406 Resolved
1422 Unresolved
Our verdict: When using services from eDreams with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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12:50 pm EDT

eDreams I was billed for $16.99.

I had bought an airplane ticket online from Sg.Edreams.com and a card was offered as a way to get a $20 rebate, which has never been received. All you had to do was to pay a $1 fee for the service and you can cancel at any time within 30 days. I called and cancelled this subscription within the 30 days, and two months later was billed for $16.99.

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3:15 pm EDT
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eDreams misleading flights

I used e dreams to book a Singapore airline flight from Barcelona to Sydney. However only 1 month before my flight they sent me an e mail stating that there had been a time change on my flight and there were no longer any afternoon flights. I later found out from Singapore airlines that this flight change had been known by e dreams for over 8 months (even before I bought the ticket) and still, they refused to help me and would only help change my flight for ridiculous sums of money. One of their representatives even pretended that she couldn´t hear me on the phone any more. Absolutely pathetic. This company should be ashamed of itself.

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10:42 am EDT
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eDreams cancellation insurance

My flight confirmed by Edreams was not covered by flight cancellation insurance
Edreams confirmed a flight with me but did not confirm anything with the airlines involved.
I have good reason to believe that I have been defrauded by eDreams. How do I claim my entitlements and ensure that unscrupulous on-line booking agents do not mislead me or others. It is also in the interest of the industry and the travelling public that the directors of fraudulent on-line booking companies are identified and prevented from trading in the future.

My four flights were first "confirmed pending payment.” PayPal immediately confirmed payment. After five days and various queries on my part, I was informed that eDreams had not arranged the flights with the airlines involved to begin with. This was contrary to the message they provided; “your reservation is confirmed.”

At the time of booking, I also paid eDreams for flight cancellation insurance.
The insurer, ACE European Group later stated -"the policy subscribed does not cover the payment of this type of claim. Please, send your claim directly to eDreams."
In my correspondence with EDreams, I highlighted how the same flights continued to be available on the company’s website. I also suggested alternative flights that would have cost fractionally more than the original. This was ignored. I was simply refunded, three days before the first of the three flights was scheduled to depart.
I ask for your help, as I need to have faith in on-line booking agents.

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2:29 pm EDT
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eDreams why hasn't anyone stopped them yet?

After buying a ticket from Luxembourg to Koh Samui on Edreams' french site and receiving both mail of confirmation of reservation and e-Ticket, I am refused boarding at the airport the next afternoon because the ticket is in their name (Edreams) instead of mine. Only solution is that they change the customer name (from Edreams to mine) before departure. I try to reach them on the international call center (as I am in Luxembourg and made my reservation on the french site) to no avail, I even got their sales dpt at a certain point and explained the urgency of the problem and that I could not get through to their customer service, they hung up on me ! When I finally did get through to the right dpt, it was 15 minutes before check-in was closing, Edreams was aware of this and still put me on hold for 10 minutes to finally say to me they could not help, that I should go to the Air France counter and ask them to change their name into mine ! There is no Air France counter at the departure hall of Luxembourg and they were keeping the check-in counter for my flight open just for me (Luxembourg is a very small airport and everyone was "living" my nightmare with me, employees checking continuously their computer waiting for the passenger name to change from Edreams to mine) !
I watched the check-in counter close, my luggage still on the belt and the customer service of Edreams having hung-up on me again (seems to be the company policy when they can't or won't help) !
So I get home (from Luxembourg to France), try to reach them again for hours (without success). in the meantime, I go on their site to check if there are any availabilities for a departure the next day, same flight at same time still has availabilities and I try to mock a reservation by going directly to reservations without filling in my personal details, surprise, I get an error message saying someone else already has this booking at this name (Edreams), would I like to pursue the reservation or make another one !? Meaning, there's either a "glitch" in their computer system or there's another poor soul who's going to be in the same situation as me the next day !
Next morning I try contacting them again, after another 20 min of waiting, the lady tells me it is all my fault, I should have informed them of the error (how am I supposed to know that "traveller = client of Edreams" was an error and I did try to inform them from the airport at every number available to me). Anyway, I also tried to tell her that, per their Internet site the previous evening, there was probably another unfortunate person in the same situation as me on that same day (even if I've lost everything, ticket, hotel reservations and simply my 2 weeks of holidays, might as well prevent it from happening to somebody else), she couldn't care less, didn't even listen and (again) hung up on me !
The cherry on the cake was receiving a mail from customer service saying that following my request on their help line, they had cancelled my reservation (? I didn't cancel anything, I explained I was refused at check-in at the airport because the e-ticket they issued me was in their name instead of mine and asking them what they were going to do to correct their mistake ) !
Last but not least, the 48 euros insurance I took when booking my ticket (the "total package") seems to have been "cancelled" at the same time as they "cancelled" my reservation and, off course, I've had no answer to my mails on this matter !
All in all, I am disgusted, disgusted to realize (now that I've searched a bit on the web) it is evident that Edreams has been cheating a lot of people out of their money in numerous ways for a long time without any kind of lawful action to restrict them from doing so, disgusted that, again, big corporations get away with 1000 times what a common person could not (let me try to sell you a washing machine that you pay for and once you get home it doesn't work and your being told that you should have informed them you wanted to use it at home because on your bill it states as customer the name of the shop and their address and not yours so the machine only works in their shop) ! And off course disgusted that I have not only lost 1000 euros I had saved for the plane ticket of what was to be "my wonderful holiday of the year", I have also lost my hotel reservation and 2 weeks of holiday (can't afford to book anything else)...! Thank you E-Dreams (which from now on will be called "E-Nightmares"). Should anyone know of any "joint-lawsuit" against them, or even a simple lawsuit, I will gladly join or help. Any advise is also most welcome to help me get my money back !
Thank you all for taking the time to read this, kind regards, Genevieve.

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moie
Sparwood, CA
Sep 07, 2013 9:35 pm EDT
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Genevieve - I fell so sorry for you. We originally filed our complaint with Edreams and on here in 2011 - I thought by now all this would have be solved and the company "run-out-of-town". Im with you - if there is a class action going I want to be in that line for sure. The company is dis-honest and I believe it's a front or a scam - they just take peoples money, that's all they care about. Thanks so much for posting. Like you I don't understand why they haven't been stopped. Moie

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7:52 pm EDT
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eDreams mislead information

On the 16.1.2013 I purchased 3 airline tickets through eDreams (travel agency). I found this agency through Google
I have inserted the preferred departure and return dates being the 18th
June - 25th July It then opened a new window and I got the pricing for the preferred 3 fares which suited me just fine. I
went ahead and made the booking online, with my Master Card, processing to next steps as you do for Credit card payments. I was quite happy with the purchase and received an online itinerary .A few days later, on the 23.01.2013 when i sat down to
make further accommodation arrangements as per the itinerary, I realised an unforseen error only to find out that there was a mistake on the itinerary. The Departure city on the Itinerary is indeed Sydney, but unfortunately Sydney in Canada
and not Sydney in Australia. I am still baffed as to why Sydney in Canada has been picked as I entered Sydney into the search engine, and it populated automatically as the website was (http://au.edreams.com/) for Australia... Immediately upon noticing the error I have called eDreams customer service on phone number [protected] which was provided on their Australian website for Australian customers. This number unfortunately is not an operating number and it does not work, I was left with
no other option but to ring their International number which is +[protected] and managed to get thru to a number of people. After numerous attempts to get this issue resolved and being on the phone for over 45+ minutes I had been promised that
someone is going to look into this and will return my call with a few outcomes. It has now been 4 weeks and I haven't heard from anyone with regards to what is going on so I hade to call them few more times and finally got hold of one of their representative who advised me that they can’t do anything about it because I can not cancel on make nay changes to my ticket and fair trading in Australia is not getting involved because it’s international based company. However I don’t understand why they not willing to cancel it when I have advised them soon as I booked these tickets within a week and because of they website misleading information I ended up with bill of $3791.82.

I have also attached back up paperwork of my case

Should you have any questions, please contact my on my email address [protected]@hotmail.com

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10:43 am EST
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eDreams no eticket received

I bought two tickets with eDreams before 8 days. After Confirmation this appeared "Problem with your credit card occurred. We will check and bla-bla" Next day the payment was processed according to my bank account. eDreams sent me an email with confirmation and reservation code but no E-Ticket yet. No response from eDreams. I sent email to ALL of their emails for customer service. My flight is on 7 April and I don't know if I should wait more or to buy directly from the airline. I will provide all conversation info.

01/03/2013 - 10:51
Hello eDreams!
Yesterday (28.02.2013) I bought two tickets Istanbul-Aqaba with return. No eTicket to my email at this moment. Could you check please? This is the same email I fill in the form. [protected]@abv.bg

Wish you best!
Adrian Atanasov

March 1 12:03:50 EET
Dear Customer,

Thank you for contacting eDreams.

In reply to your E-Mail we would like to inform you that it can take up to 24 hours to confirm your booking. If you haven't received the E-Tickets after 24 hours, we kindly ask you to contact us again.

Best regards
Roger Wolf

March 3 09:39:57 EET
Hello, eDreams!
48 hours since my reservation was made and no eTicket for now.
Reservation number: ******

Adrian Atanasov

March Март 8 15:54:45 EET
Hello, I haven't received the E-tickets yet. Much more than 24 hours left. Should I be worried?
in Turkish Airlines: RESERVATION CODE: *****

Adrian Atanasov

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6:34 pm EST
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eDreams worst customer service

made the mistake of purchasing a Air Dolomiti/lufthansa ticket through edreams. I made the mistake of purchasing the ticket when the edreams ticket process suspiciously didnt have a query about luggage limits/purchases. So when i got the itinerary I was shocked to see 0kg allocated. I have tried to contact edreams on January 20, and only receieved a response on 7 Feb!

this was their response-

Dear customer
You will have to contact directly the airline in order to include more suitcases to check in on the reservation.

Thank you for contacting us
Att:
eDreams
No valid explanation or advice on who to contact! Anyhow, I have tried sorting this out with Lufthansa and Air Dolomiti who both insist that I have to change the ticket through edreams as they issued the ticket- i have realised that air lines and agents have zero concern for their customers (the worst and most unhelpful responses being from EDreams) I do not recommend ANYONE TO BUY THROUGH EDREAMS. This experience has been really stressful and expensive (as i have had to make international calls to Italy, and Germany).

I have given up on getting any help from edreams- I think they just cant be bothered doing the job they were paid to do.

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D goldie
Birmingham, GB
May 29, 2013 7:53 am EDT

booking made for flight with Flybe got an e-mail from edream added £17.66 admin fee on top of the flybe price of flight £65.99... got in touch with Flybe and made the complaint they are to investigate these guys... should wear masks and carry pistols...

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1:51 pm EST
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eDreams false advertisement and lack of customer siupport

On January 21 at 6pm I purchased a flight through Edreams a company that falsely advertises 80% reduction of flights. This company is a not based in NYC and its form of customer support is provided ONLY Vbia phone with limited hours during the week. The last call is usually at 5pm Monday through Friday. Furthermore the times displayed for flight are in military time which caused me to inadvertently book an erroneous return time for my fathers flight. Due to the fact that my booking was not done prior to 5 o'clock I couldn't contact the company immidiately to advise them of the adversaries that would cost my father to travel back to the USA at 5am. However, I did some researche and obtained and email address where I wrote to and requested assistance, yet no response was ever furnished to me. I then, followed up with a call and the representative was rude, insensitive and refuse to change my fathers return flight regardless of my explanation of his health conditions. She insisted that I pay the company a 50 dollar fee aside from a 100 dollar fee to change the flight thus making their advertising fully untrue.

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Diane Wicks
Thompson, CA
Jan 29, 2013 4:14 pm EST

I also purchased 4 tickets from edreams and made errors on the reservation form. The mistakes were done in all honesty because edream reservation form is timed and I tried 3-4 times to do it quickly and of course wouldn't you know it made errors because I went too fast. I missed one piece of luggage and I am from Canada not Afghanistan and I put in the wrong date! Damm I am annoyed that I can not get a response from edreams uk or from Vueling Airlines. I have till July to get this mess cleaned up. Anyone out there with some suggestions that would help me.

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3:40 am EST
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eDreams flight cancelled

yesterday i have booked a flight in the morning at 8 25 this was a flight tarom operated by alitalia airline.i arrived at fiumicino airport and i haven t found my flight on the screen went to the alitalia info point and told me my flight was cancelled, no email no notice anything and on both sites edreams and tarom the flight was on time .absolutelly useless.at the end i had to change my flight with another one in the late afyernoon.i am absolutelly dissapointed because i m going to see my mum whos very ill and i just pray god i get to see her alive.anyway ever book ereams ir tarom absolutelly useless.

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3:35 am EST
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eDreams cancel reservation

I have made an reservation with edreams, nr 8KTNXO. I have an email with confirmation, but there is a checking problem with the master card. The next day I receive an SMS and email that the flights are confirmed. Due to my work I have to cancel this flights and contacted the call-office in 24 hrs. They said, we have already your money and it can be cancelled, only with penalty fee, takes 4-6 weeks for refund! I call Master Card and the amount is just approved, not taken from my card yet. They suggested to call back edreams and ask if they can send a fax to [protected] to undue the booking, that is a normal action. Edreams only say, no Mme, we have your money and no bank has to tell me what to do. Please, help! Kind regards, Carla Aerts

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Alex Mattocks
, US
Apr 03, 2018 9:13 am EDT

they charged me 1225 dollars too change flight and put the phone down on me the flight was with Etihad who have a bereavement policy but cause they are an agent they stung me

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Shayne22
, ZA
Sep 01, 2014 2:57 am EDT
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I booked a ticket for my wife and son and needed to cancel on the same day due to medical advice given. I called to cancel 8 hours after my booking, the fun started then. The call was answered, the agent was pretending not to hear me, 16 phone calls later, I managed to get through to another agent and was told I would need to pay a $300 cancellation fee. After speaking to another 3 agents, the cancellation fee differed. Today when I called, I was told it was $400! The airline confirmed that the cancellation fee was only $150 according to fair rules. The agent at edreams said he didn't care and if I wanted to cancel, it was $400 ( extremely rude and arrogant). After reading the review of edreams, I wish I hadn't used them at all.It is impossible to get hold of someone and when you do, they keep you on the phone on hold etc as they make money from you on the exuberant fees they charge per minute to resolve an issue that they created! The aim is to have the customer call back multiple times to make money. This is the worst customer experience I have ever received, I don't say that lightly.
This company is a scam and should be banned for it's illegal practises. Reservation ID: 2MM3YS

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matija peterfaj
, HR
Nov 17, 2013 5:03 am EST

Do not have any bussines with this company, they are legaly ripping peoples off . Flight cancelation inshurance is scam . you pay aditional money and if you want to cancel they dont returne your money . they ripped us off for 1500 euro . Now they dont respond to our e-mails .
Reservation ID: QSL6FG

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4:15 am EST
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eDreams edreams - changing price

I tried to book air ticket from Istanbul to Vienna.
eDreams offered lowerst price but after I filled in all my personol flight data I saw the following "The Airline notified us of a change in the prices for your flight during the reservation procedure. The difference is € 68.00 for the entire booking."
eDreams wasted my time and provided lie and fraud

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eDreamsNightmares
, ZA
Jan 08, 2013 5:14 am EST
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https://www.facebook.com/EDreamsNightmaresVictimsUnite

I had a bad experience with this company too! And they offered me 15 Euro's toward my next trip through them.After the absolute hell they put me and my girlfriend through, I started this FB page and started causing a commotion.Since starting up the Twitter, FB and other Pages, I had one of the Marketing Directors of eDreams contact me.So it means that my cause is working!
Please go join and tell us your story! Let's share our bad eDreams Experiences with the potential first time "victims" or past "victims"
Let's make them listen and do something for a change!
Bad press make for open ears!

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Antondeb
, ZA
Dec 15, 2012 3:55 am EST

BGS, I had the same experience and is in the pricess of addressing this with edreams. eDreams_en's response to your complaint confirms that travel agencies and perhaps Edreams in particular is not a reliable way of booking flights and should be avoided at all cost. In my case we reserved to tickets from Frankfurt to Luxembourg. We received a booking confirmation and the total price was confirmed to be 193 euro. We required another ticket but have not yet received e tickets for these two booking ad decided to book directly with the airline and got this ticket for 100 Euro. Later Edreams informed us that the price for the first two tickets has changed and that we need to pay in 620 euro. If Edreams cannot guarantee the price they advertise flights for then why are they still in existence? Surely there should be a way to take them offline as they are not able to deliver and in fact will cause one additional cost. As always, the best is to to directly deal with the airlines and cut the middle man out.

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3:39 am EDT
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eDreams will not refund fraudelent booking from credit card

Tried to book flights Baku-Aberdeen, return London-Baku on Azeri Airlines on 17.09.2012. Received eMail that credit card details incorrect and required to eMail copy of card. Received 8 emails that information not sufficient and booking NOT completed. After 3 days trying emails and phone numbers which did not function cancelled all dealings and sent another eMail forbidding them to use my credit card. Our current statement shows a deduction on 17th of Sept. although the company sent eMail on 20th saying credit transaction not successful. A subsequent spam mail has a confirmed booking which I did not receive on date it is supposed to be sent. Have booked direct with Airline in meantime.No reply to all our eMails and have booked direct with airline in London. Now have 2 single tickets on same flight and eDreams will not respond to our mails.

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MISS CATH
Birmingham, GB
Oct 17, 2014 5:17 pm EDT

they are a fraudulant company. DO NOT PURCHASE ANYTHING FROM THEM. THERE IS NO AFTERSALES CUSTOMER SERVICES.
HIDDEN CHARGES AND YOU WILL STRUGGLE TO GET YOUR MONEY BACK!

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eDreamsNightmares
, ZA
Jan 08, 2013 5:20 am EST
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https://www.facebook.com/EDreamsNightmaresVictimsUnite

I had a bad experience with this company too! And they offered me 15 Euro's toward my next trip through them.After the absolute hell they put me and my girlfriend through, I started this FB page and started causing a commotion.Since starting up the Twitter, FB and other Pages, I had one of the Marketing Directors of eDreams contact me.So it means that my cause is working!
Please go join and tell us your story! Let's share our bad eDreams Experiences with the potential first time "victims" or past "victims"
Let's make them listen and do something for a change!
Bad press make for open ears!

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buyerinece
, DE
Nov 28, 2012 5:07 am EST

Take action to protect yourself. I recently had the same horrible experience with all of you. Every resident in EU can get FREE support from EU Consumer Center. Pleas check this page out and find your country's consumer center. Submit your case for help!

http://www.ukecc-services.net/ECCES.cfm

Take action to drive devil aways!

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dennis1234
, NL
Nov 23, 2012 1:34 pm EST

I just booked a flight at eDreams and paid with Paypal, got the message that the booking is NOT confirmed, what the hell, they did charge my Paypal account for 400 euro and now I get this, the plane will leave tomorrow (saturday 24nov at 13:25) how can I be so f*cking stupid to trust an unknown booking site, maybe cause they popup at the top everywhere when you search on Google.

How can Google even allow such scamming company in their Adwords campaigns. Any advice what to do to get my money back or my flight confirmed (for money back I can file a dispute with Paypal of course but still that's going to take ages).

Unbeleivable that such companies can keep doing what they do, SCAMMING people!

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abby77
, IE
Nov 12, 2012 11:11 pm EST
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this has also happend to me - i have processed a payment of 800 aus dollars and have not recieved a confirmation only an email telling me my payment cant be processed and i must transfer money to an English bank account in london somewhere. the whole amount of the payment has been taken from my debit card. I dont know what to do, the phone numbers provided do not work - what did you guys do? i have reported the to the scam watch in australia and intend to do the same in ireland and the uk. - Abby

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ilsed
, QA
Nov 10, 2012 8:21 am EST

I had the same today. can you please inform me if they have tried to deduct the money from your credit card?

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ilsed
, QA
Nov 10, 2012 8:21 am EST

I have the same today...did they deduct from your credit card?

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9:57 pm EDT
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eDreams do not book any travel with edreams

Dear All,
I am writing to add to the long list of complaints again the online travel website eDreams.

I recently booked a flight with them and a payment issue was immediately flagged. Although they confirmed my reservation they said my booking was not finalized and informed me that I would be contacted when the issue was addressed. They only contacted me two days later to ask for more information, no mention of the payment issue or booking confirmation.

Upon researching EDreams, I have discovered a shockingly large number of complaints and accusations of fraud ranging from double charging and un-booked flights despite confirmed reservations, to unscrupulous requests for private information and appalling customer service. Additionally when I called to cancel my booking using the number stated on my reservation confirmation, I was connected to a phone sex line rather than eDreams.

Fortunately I was able to block my credit card before they charged me. It is such a shame that this company has managed to avoid persecution by hiding behind its multi-national system and extremely poor customer service.

Despite the cheap prices, I strongly advise to avoid this website at all costs.

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11:06 am EDT
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eDreams tickets cannot be used, no refund

On 28/09/2012 using the flight search engine Edreams I bought 3 Etickets for my family from http://www.edreams.com/ site for a return trip from Europe to United States. The Etickets covered 4 flights operated by United Airlines and Brussels Airlines. A few hours later on the same day I saw that I had made a mistake on all 3 Etickets by writing the first name instead of the last name and vice versa. I immediately sent an email to the company Edreams describing the situation and requested correction. This error description and request was repeated also in a phone call. In the following hours and days Edreams kept saying it is up to the operating airline to modify the ticket. I personally spoke to United Airlines employees at the airport. They declared clearly that the 3 Etickets cannot be used for boarding due to security regulations. They also with good will tried to modify the Etickets in vain. According to United Airlines the company Edreams sold the tickets and has control and responsibility on the tickets. I have passed this information to Edreams by email and by phone. The answer is “Cancel tickets and buy new ones”. Yes the solution is simple do not use the tickets (they can not be used anyway) pay thousands of Euros and buy new tickets. I wonder how this company Edreams stays in business.
Reader of this forum do not use this site called Edreams.

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Update by Wearefools
Oct 22, 2012 11:53 pm EDT

I wish I could help you Lynette. My flight tickets or rather no-flight tickets are to be used on 16 dec 2012 and 30 dec 2012. I am trying every possible means to get these tickets upgraded so that they can be used for other purposes. Edreams is E-nightmare. Please avoid buying any goods or services from Edreams.

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Lynnette Ogden
Adelaide, AU
Oct 22, 2012 4:19 pm EDT
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I have a flight ticket for Melbourne for 2 people return, I would like to change destination to Perth for 1 return i have to use the ticket by 17th Nov 2012 but i can not fly out until 16th Dec 2012, can i please extend my ticket until then which is only another month and why should i have to pay more money i have already payed out $720.00 can you please help me my ticket is with Qantas and Virgin thank you for your time from Lynnette Ogden. Hope you can help me.

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eDreams cheating in service

I have booked my flights from Helsinki to Barcelona and back with eDream, I have paid with my mothers card. After all the reservation was done my mom recieved a message from the bank that the money was taken from her account, however, I have recieved an email saying that my ticket isnt confirmed and the payment is pending.
Now they are saying that the money was transfered back but they were NOT!
This company must be shuted down. They are super unprofessional and does not know how to make business.
Flight: 6L6TR4

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eDreamsNightmares
, ZA
Jan 08, 2013 5:27 am EST
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https://www.facebook.com/EDreamsNightmaresVictimsUnite

I had a bad experience with this company too! And they offered me 15 Euro's toward my next trip through them.After the absolute hell they put me and my girlfriend through, I started this FB page and started causing a commotion.Since starting up the Twitter, FB and other Pages, I had one of the Marketing Directors of eDreams contact me.So it means that my cause is working!
Please go join and tell us your story! Let's share our bad eDreams Experiences with the potential first time "victims" or past "victims"
Let's make them listen and do something for a change!
Bad press make for open ears!

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9:42 am EDT
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eDreams double charging

I booked a flight with Easyjet from Manchester to Berlin and when I checked my credit card had been charged twice - once for one amount by Easyjet and once for a different amount by Edreams (registered in Spain). I stopped the charge with my card provider only to get a threatening letter from a collection agency in Spain for the Edreams charge. It was a nightmare to get it sorted out.
Beware of Easyjet and Edreams - they are the same company!

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anamaria27
, IT
Jan 13, 2013 3:41 am EST
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flight booked yesterday today at the aurport flight was cancelled and no one has been noticed.useless company, i had to change the flight and i might not get to see my mum alive because of their bad customer service.nevrr ever book with them .tarom and edreams .

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eDreamsNightmares
, ZA
Jan 08, 2013 5:32 am EST
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https://www.facebook.com/EDreamsNightmaresVictimsUnite

I had a bad experience with this company too! And they offered me 15 Euro's toward my next trip through them.After the absolute hell they put me and my girlfriend through, I started this FB page and started causing a commotion.Since starting up the Twitter, FB and other Pages, I had one of the Marketing Directors of eDreams contact me.So it means that my cause is working!
Please go join and tell us your story! Let's share our bad eDreams Experiences with the potential first time "victims" or past "victims"
Let's make them listen and do something for a change!
Bad press make for open ears!

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4:19 am EDT
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eDreams problem in taking the flight with edreams ticket

I bought ticket from eDreams to fly from Rome to Pais, but in the airport of ROME, I was refused by Kuwait airways, they did not allow me to get on the flight as this airline is outside of the europe, so even that I am flying from rome to paris which is totally allowed with my type of travel visa, it will still be consided as fly outside of europe and I will have problem once I land in Paris. So in the end I have to pay a lot more money to buy other ticket to go to Paris.

Kuwait airways tells me to contact Edreams(my ticket agent: edreams.com), and I should get a refund of the ticket. But Edreams refused to pay me any refund of the ticket. ...

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7:30 am EDT
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eDreams reservation

Why we believe eDreams is rather eNightmare!
Re: YX5J5Y
I made a reservation on August 3. Then I got the Referece number on the very same day.
However, I got another email a day after which was August 4, sying that there has been a fare change so that you woul need a confirmation to preceed the reservation. I DID email back to proceed!
Just to make sure, I called your call center to double check on August 6 (Exact time 01:22pm in Spain). The representative told me that the reservation was canceled because I didn't respond in time. I asked what I could do to rebook the very flight.
She SAID that I have go through the whole reservation precess online again. I said that I understood and hung up the phone.
Then I called to check with my credit card company to see if there had been any refund. NO REFUND!
I called back again at 01:36pm in Spain, and spoke with a Male representative and explained your refund procedure crisis! He said it will be refunded soon and I would see the refund on my next credit card report.
I WAITED..
On August 22, I checked the credit card monthly report.
NO REFUND!
I called eDreams AGAIN at 01:30pm on August 22.
The represantative said, "your YX5J5Y reservation is confirmed."
After asking to proceed, after hearing the YX5J5Y was canceled and the only way was to rebook the flight again, after being made sure to get the refund, why is the reservation still active?
How could you confirm the reservation without my authorization?! Is this a credit card fraud?!
I will not stop to spread the news "what happened to me with eDreams" on line. I will twit, I will post on my facebook along with all the celabrities I luckily became friend through facebook, I will report this matter to whatever means I can get my hands on to prevent something like this ever happen to anyone else in the world because of eDream! You can cound me on!
Please, bother to take your time to check the recordings of your call center to varify.
No one should be misleaded as this on your company's total chaos!

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10:39 am EDT
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eDreams booking reservation

dear sir or madam,
On the 13th of july i have tried to book a flight ticket on line, so i tried Edreams for a cheap one and for the first time. When I confirmed payment with credit card error processing message returned. So I tried again on 15th july and was succsesful.
Then i looked in my statment and find out that Edreams limited took the amount of 474, 80 EURO on the 13th of July after my failed trial of booking. In statement on 13th July is charged by eDreams Barcelo. For succesful booking on 15 july is charged by EDREAMS LIMITED LONDRES, GREAT BRITAIN. I am very unhappy as I can't speak to no one, and the fax number they have on reservation form is not working. your sincerely Boris Milikic

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little_precious_one
Liverpool, GB
Sep 27, 2013 8:31 am EDT

I had been reading about e-dreams website and really wanted to book a flight or a tour package. when i was bound to canada, , i booked a flight using my credit card. then i received an email that my reservation had an error; however, the charged my credit card with the exact amount of the flight fare including taxes. i was so disappointed and has been sending them emails for explaination why they charged my card then sent me an email about an unsuccessful booking. luckily, the bank had sent me an email regarding an online transaction so i immediately went to discuss the problem with my bank. i notify the bank to cancel any transaction with e-dreams. my brother said that they are scammers! so beware with these greedy dogs who lure customers with beautiful offers on their website and then steal their monies.

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4:27 am EDT
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eDreams dodgy operations

I had a bit of a nightmare with this mob - eDreams. As others have pointed out - they are a third party and you can't rely on the advertised price being the price you pay.

I originally booked my tickets through eDreams at over $200 cheaper than other websites. They took my money from my debit card (where there were sufficient funds to pay for both mine and my partner's tickets, plus some acccommodation I was booking etc). For reasons unknown (they said they suspected an "error" on their website) the transaction incurred a problem, so they reversed it - however they did not release the funds back to my debit card immediately. When they went to debit my card again, there was not enough funds to cover the airline tickets - which in total was over $2, 000 so the transaction was declined.

My bank, seeing that there were funds taken twice, considered the transaction suspect and as such, put a "stop" on my debit card (effectively meaning I could not use my card at all until I spoke with the bank).

That resolved, by the time eDreams had released funds back to my account so that the transaction could be made, the tickets had gone up, but they quoted the increase in EUR dollars (approx $164 EUR) and I did not check the conversion.

When I looked at their website again, to check their current price on the tickets, they were still $50 cheaper (each) than other sites - (in AU dollars) - thinking that this current advertised price, listed on their website would be what I would be charged (and equivalent to the conversion of the EUR amount they quoted) I said go ahead. EDreams debited my card again - however, they debited an amount that was over $200 more for each ticket than I had originally booked the tickets for.

I emailed with a complaint and was told to call their call centre (which is overseas) - I called and was told to email a complaint - this happened several times before I realised they were not going to do anything about the problem and not interested in providing customer service.

All in all, I paid more through eDreams than I would have through another website, because of their website gliche and the cost (in time and dollars) of all the emails and telephone calls to try to resolve the matter was not worth the time as they kept brushing me off.

I would avoid them at all costs in future.

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eDreamsNightmares
, ZA
Jan 08, 2013 5:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

https://www.facebook.com/EDreamsNightmaresVictimsUnite

I had a bad experience with this company too! And they offered me 15 Euro's toward my next trip through them.After the absolute hell they put me and my girlfriend through, I started this FB page and started causing a commotion.Since starting up the Twitter, FB and other Pages, I had one of the Marketing Directors of eDreams contact me.So it means that my cause is working!
Please go join and tell us your story! Let's share our bad eDreams Experiences with the potential first time "victims" or past "victims"
Let's make them listen and do something for a change!
Bad press make for open ears!

H
H
hadj-mati
, FR
Jul 26, 2012 1:52 am EDT

Do not trust them, they are scam.They took our monies without delivring our air tickect

eDreams Customer Reviews Overview

eDreams is a popular online travel agency that offers a wide range of travel services including flights, hotels, car rentals, and vacation packages. Our reviews show that eDreams is highly rated for its user-friendly website, competitive prices, and excellent customer service.

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Overall, our reviews show that eDreams is a reliable and trustworthy travel agency that offers competitive prices and excellent customer service. Whether you're looking to book a flight, hotel, or vacation package, eDreams is a great choice for all your travel needs.

eDreams In-depth Review

Website Design and User Experience: The website design of eDreams is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

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Flight Options and Availability: eDreams offers a wide range of flight options, including both domestic and international routes. The website provides comprehensive search results, displaying various airlines and flight times. Users can easily filter and sort the results based on their preferences, ensuring they find the most suitable flights.

Pricing and Competitive Offers: eDreams offers competitive prices and frequently provides special offers and discounts. The website compares prices from different airlines and displays the best deals prominently. Users can also set price alerts to be notified of any price drops, helping them save money on their bookings.

Customer Service and Support: eDreams provides reliable customer service and support. They offer multiple channels for assistance, including phone, email, and live chat. The customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Trustworthiness and Security: eDreams is a trusted and secure platform for booking flights. The website uses industry-standard encryption to protect users' personal and payment information. Additionally, eDreams is a reputable company with a strong track record in the travel industry.

Additional Services and Features: In addition to flight bookings, eDreams offers various additional services and features. These include hotel bookings, car rentals, travel insurance, and airport transfers. Users can conveniently book all their travel needs in one place, saving time and effort.

Mobile App Experience: eDreams provides a mobile app that offers a seamless booking experience on the go. The app is well-designed and user-friendly, allowing users to easily search and book flights, manage their bookings, and access travel information from their mobile devices.

Loyalty Program and Rewards: eDreams offers a loyalty program called "eDreams Prime" that provides exclusive benefits and rewards to its members. These include discounts on flights and hotels, priority customer service, and access to special promotions. The loyalty program is a great way for frequent travelers to save money and enjoy additional perks.

Overall Customer Satisfaction and Reviews: Overall, eDreams has received positive reviews from customers. Users appreciate the user-friendly website, competitive prices, and reliable customer service. The platform's wide range of flight options and additional services also contribute to high customer satisfaction.

How to file a complaint about eDreams?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

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