EricDress
reviews and complaints

Don't buy from these liars and crooks! They need to be shut down and give online shopping a bad name. They are based in China, which is pretty much hidden on their website. I stupidly ordered 4 items almost 4 weeks ago. 3 weeks later only 1 of the 4 arrives with no explanation of where the other 3 are. A disgusting pair of pants that looks nothing like their website. They were sewn so badly, didn't fit, smelled funny, and the tag is in Chinese so you have no idea how they were made. It honestly looks like a rag. When I queried repeatedly where the other items were with their horrible customer service rep, Ice, I am advised the other items are out of stock but I can exchange for something else. This is 4 weeks later! Reviews say the exchanges and refunds never come. This is the first time I have been scammed and it is really upsetting. They refuse to give me a full refund and state that they sent already 2 items, however I only have 1, 4 weeks after I paid. These people need to be shut down! Please help me by reporting them to authorities, eg Federal Trade Commission, etc. I will not stop until I see they're shut down. Please don't buy anything from them or you will end up a victim too.

I purchased a dress online in a standard US size 6. When it arrived the dress was not a standard size 6 - the waist size is more like a 2 and the chest size more like a 12. The company will not give me a US address for returns, even though the website states there is a US address in Los Angeles available upon request, insisting that I ship the dress to CHINA. They also will only refund $50 of the $140 price, which barely covers the shipping cost. Their stated policy is that formal dresses are returnable within 7 days for a full refund. They should be banned from selling in the United States.

I ordered two pairs of shoes on 02/26/19, it does state it takes up to 22days to receive order.. after 22 days... nothing.. not even a email confirmation with tracking, shipping info.. I only received such notification after the fact that i reached out... which is not great customer service... i received 1 pair of heels which came towards the end of march... had a really strong chemical odor... still no info on my second pair.. i again sent another email... they replied it would take 2-3days to ship... i waited patiently still no tracking info... i emailed again... very frudtrated to receive a reply that i can expect my 2nd part of my order in 2-3weeks now? What in the world... i spent close to $200 on these shoes. And this is the service i get? They had the nerve to telk me i can cancel. And also offered 10% off my next order... why would i order again? This company js terrible... i want my shoes... and 10% off a next purchase is not compensation for the terrible customer service ... DO NOT PURCHASE FROM THIS COMPANY!

Do not waste money buying from this online scam company
I have had a similar experience to other customers. My daughter ordered a jacket. She ordered a size larger than normal as the website states that sizes are generally smaller than typical western sizes. When it arrived it was still too small. I contacted their customer services and was offered an alternative with a discount. As my daughter didn't see anything she liked we requested a refund. We were once again offered a discount but no details for returning the jacket for a refund.
We are now left with a useless jacket that doesn't fit and out of pocket.
Never again.
Buyers beware

Do not even think of buying from this company. I ordered over $200 from ericdress. First order was wrong, wrong product, wrong size. Second two orders I have not received although it has been nearly a month and I paid for expedited shipping. They lied and said they had been shipped over two weeks ago. Where are they. Save your money. It is almost impossible to register a complaint on their website. When you do complain, you get a stock answer.

Do not buy anything from erricdress. I brought a jacket that did not show, in any photos, the badge it had on the left sleeve. I contacted ericdress and said I felt misled as the badge wasn't shown and that I wanted a full refund and for them to cover the return postage cost. After several weeks and several emails where they tried to claim the badge was visible and that they would not cover the return postage cost, they agreed they were in the wrong and would refund me in full including postage. Note that they said the badge was visible because looking at the jacket from the front you can see the edge of the badge in the site photo. This is true but the photo shows the edge of the badge which was about a millimetre thick and barely noticeable. You can't see what the badge looks like, you can just barely see the edge of something on the sleeve. You can't even identify it as a badge. So I was refunded the cost of the jacket but they went back on there word and said they'd only cover part of the postage cost and not the full cost. This really annoyed me because I have it in writing that they would give me a full refund including postage.
Ericdress is not an honourable company.in fact they outright lie. From the moment I tried to return the jacket they have made it as difficult as possible to do. And even after making promises they now refuse to honour that promise.
I will never buy anything from them again.

First of all, all the 5 starts comments are bots for sure, do not be a fool.
⛔️secondly, I got a dress and waited for so long and when I wrote to them they said they were making one. ‼️I didn't see any out of stock sign.
I would never buy if the dress was not available because my engagement is coming and I have to make sure I have everything. But then after they took the money I had to wait, and of course it's from china so it took ages. ⛔️as soon as I received the dress I started to cry how ugly and cheap is this. My whole plans were ruined. I took pictures and wrote an email for return immediately⛔️. I bought if for $107.36 and what they offered me was $15 return because they made the dress for me. I was in shock. I can not even get my money back. I am still dealing with these scammers via email. Now they are offering $60. This is insane guys. What they are doing is finding good dresses online and posting them like it's theirs. And when someone orders they are hiring cheap people to make the dress as cheap as possible. ⛔️ they literally told me 'dress looks fine' after my complaining. Crazy...
⛔️1) they are lying on their website about full refund
⛔️2) they will give you less than your money and resell the dress again make money out of poor people like me!
⛔️3) they do not have a sign for out of stock or order dress make!
⛔️4) customer service is only one person: rose which she will never act professionally.
‼️‼️my days are hell, few weeks left for my engagement, I do not have will to look more dress, I can not get my money back. I am just lost.
⛔️please be aware that all dress will be so cheap and if you are okay with this go ahead but if you don't want anything this shady don't even bother going to their website.
⛔️never trust a company if they are blaming the customer, not refunding or not trying to clear their pride but ruining the reputation even more.
‼️amazon is the best experience I ever had, as soon as I write return they are returning in seconds. By them doing this they are keeping me shopping there. Because I feel safe.
⛔️ericdress, rose, and all the rest from that company you are all scammers! #ericdress #china #chinese #chinesescam #scam #scammer

Adults stay away! I typically wear a men's US XL shirt and they are slightly oversized. I ordered a 4XL from Ericdress to compensate for the Asian size factor. The 4XL shirt I received can't even be buttoned it's so small. I would equate it to a US men's medium. As their return policy requires the buyer to pay all shipping costs (even though their size chart is wrong), it's not worth returning. So unless you are buying clothes for a small child, I would suggest staying far away for this company. They are a rip off.

Do not buy from them! They send you items that aren't true to size or color from what you order. You reach out to them for a refund and they refuse to give you your money back. First they said they would compensate me 60%, then they change their mind to "some of the money" and the next day they change their mind again and say they can't refund me and they will offer me a "discount for your new order." are you kidding me? Every day they changed their mind on their return policy. And no I would not like a discount on my new order, because I will never be ordering from you again!

Please don't be fooled into buying from ericdress! Save your money and time. I bought a coat for my husband after carefully checking all the measurements on their size guide. It took six week to arrive from china and was three sizes too small and only passable in quality terms (nothing like the picture). They finally offered me an exchange if I sent it back to china and paid 17 dollars extra. I followed all the shipping instructions to the letter and now they say they haven't got it so now i'm fighting them for the extra charge back 🙄🙄😫😫. Great pictures but ericdress is an absolutely awful company with no customer service and subpar quality. Save your time and money.

I ordered 2 dresses. When I took them out of the packaging, it was clear that they looked like the bottom half of the dresses were not there. They look incomplete. They are way too short. No one would be able to wear these without showing their private parts. I want to return them but, as usual, I am met with resistance. They refuse to give their return address and now they are saying that they will only refund me $118 for both dresses in total. The total amount that I paid them was $252.12. They are charging me 50% because they are the ones that messed up this order. The worst company. Their representatives are unprofessional and their policies are horrible. They do not honor their customers. Horrible horrible horrible. P.S. They still have not provided their address for return. Horrible company.

Ordered a jacket for my wife. First of all took almost 45 days to arrive so it was late for christmas.
Second, she wore it three times and it ripped right down the back. They offered me $10.00 to repair it myself. I asked for a full refund and they offered me $15.00. Than they offered me $20.00.
Than they said they would give me a refund if I mailed it back to them but stated that I would only get a refund if the item was in good shape. So I wanted to clarify that I would get the refund because of my troubles and they offered me $20.00 again. These folks have no idea what they are doing and i'm still fighting with them as I type this. Its very frustrating.
Not only is the quality poor, but their customer service sucks. I didnt expect much from a $40.00 jacket but I expected a little more than this.
Reason of review: bad quality.

I ordered a top several weeks ago and waited and waited. Finally emailed them and a couple of days later I hear from them that the top is not available so go and choose another top. Well I check the site and the top is still there on sale. Wonder if it has to do with me paying with paypal, because paypal has all kinds of complaints against this company. Do not be fooled because there is something fishy about the site.

I ordered a dress on 10/21/17 - it's now a month later and no dress. Checked the system and it said order was sent 11/10/17 but still have not receivedmy order. So I went back and looked at their site now it's stating item have been sent (yeah right). Called and was greeted by a voice mail to "call back during regular hours" but did not list the hours. Sent a email but only got a partial response. I will never order from this company again, absolutely horrible.

I ordered a wedding dress from them. The dress arrived in a small package, a little bit dirty. When I opened it I was shocked by what I saw.
The dress was very tiny. You know, I would find a way if it was bigger, but if it's small you can't fix it.
I sent them several emails and none of them were answered. They just took my money and disappeared.
It was my first and last time dealing with your horrible store.
I won't give up and get my money back.

So I ordered my jacket on September 19 and still haven't received it . No response other then then they say it's been shipped. No it hasn't, and after reading the other complants I realize what a bad mistake I've made dealing with this company. They are crooks I know if do receive it it's probably gonna be a piece of garbage so you people enjoy ripping me off you won't get another chance too .money lost $35.00

This company has HORRIBLE customer service. I am trying to return dresses that I dislike. The quality of the dresses is horrible. There is glitter on the dresses when there were supposed to be sequins or stones. They barely respond to e-mails but when they do, they just say sorry and ask for explanations of return and NEVER provide return address for refunds thus making the time for returns lapse and therefore NEVER BEING ABLE FOR REFUND. Also, they say in the e-mail that if I do return items, I have to agree to a 50% of the item price refund. WTF?! HORRIBLE. HORRIBLE. HORRIBLE.

Have you already shipped my order or not? How will I know about it?
You gave me a non-existent tracking number and it doesn't work at all.
I sent numerous emails and called them 100 times and I got only one answer from them stating that yes, they didn't ship anything, but I don't have to worry about it.
Tell this to someone who didn't spend weeks on your stupid website trying to find out what my money was spent on. tGreat you didn't send anything. Wonderful. You're so fast in shipping out. The fastest in the world.
I'm so angry and disappointed at the same time.

Website is a scam.
Their photos aren't original.
Overpriced on bad quality dresses
Measurement doesn't follow critics
Doesn't match the displayed photos
Does not give refund
Website displayed very "american" base, but definitely isn't
Cannot find their location on website until an order is placed for delivery
Rude customer service who speaks english poorly, which is hard communicate with
Continuously state the dress is handmade by "professionals"
OVERALL DO NOT RECOMMEND!