FabFitFun
reviews and complaints

I am at the bank right now, the bank manager told me I never recieved a refund for add ons i accidentally purchased. I had spoken to FFF's customer service previously and they stated they would refund me but they kept the charges. My bank told me to file a fraud charge and dispute it and to cancel my subscription. This is a warning to others that they will lie in customer service and not refund you. Very shady! Super upsetting since they are so popular but my bank said any business that lies like that is a fraud and to cancel immediately. Now i have a new card and it is blocked on their website. This is so crazy 😱😱

I had a subscription with this company for around a year and a half, with no problems, until I received the wrong Spring 2019 box. Upon receiving this mistake, I first asked for a first replacement order for the actual items I customized for. Customer service went ahead and processed it, but again the WRONG items showed up. I called customer service again to insure that I would receive the items I CUSTOMIZED FOR. Customer service insured me again that I would receive them. Upon waiting for 2 weeks, I still hadn't heard anything about this second replacement order, for which I called customer service again. They insured me that it was just waiting to be shipped. I waited another week and decided to call back and check. Turned out, one of the items on this second replacement order went out of stock, for which no one on the customer service team though to notify me. Thus, I had to choose another item. Once I chose this item, I waited again for another week and a half and did not hear from anyone about this order, even though it was categorized as urgent.

I decided to cancel my subscription because of my horrible experience with customer service. When I called to cancel, I asked customer service to send me a confirmation email that I would receive my replacement order despite the fact that I canceled my membership. I did not receive said email or a confirmation that I canceled my subscription. Thus, I called again, and turns out THEY DID NOT CANCEL MY MEMBERSHIP THE FIRST TIME.

All in all, this company CANNOT be trusted, and has one of the most horrible customer service teams I've ever dealt with.

I had an issue with FabFitFun taking my money without asking. I was looking into how much an annual subscription was and I clicked on upgrade and was charged $199, after I had already paid $49 for the 2018 winter box. I called right away when I realized what happened and they would not refund me the money. That's not cool. I cancelled my subscription right away. Now, through my account I cannot select what goes in my box because I'm not receiving the emails. I have enjoyed what I've gotten but this is a racket. If this company had great customer service they would have refunded my money. Extremely disappointed and won't be recommending this to anyone.

I am...-even more so now. After finding out that my body oil is out until mid may and the earrings until late may early june... Now this... I asked simply-why didn't the items that were not an issue get sent out weeks ago? This is my 4th attempt to get an answer to that and some consideration on this subject. Shipping is the worst thing about this company-we have all this chaos with countdown to the sale-till it's over-will you get the stuff you want-stalking the page so that you do-then you do... And you don't get it until 1mos after-and I get to do it all over again in a few days before my other stuff even arrives?! I want all the items I paid for... Period... I will wait for them if I need to-but it's pretty cheeky to 1-think simply refunding an item-that item has certainly cost us way more than that just in all the wait/emails... That's not respecting your customers - 2: send other people's orders out that have not paid the upcharge to get perks-I haven't got one perk since upgrading-everything I have received has been compensating (poorly) for a negative experience or situation... The repeated verbiage is "this is not the experience we want for our customers..." then I guess why does it continue to happen-why isn't it getting better? Because customer service doesn't listen-customer service just skins and sends back standard copy and paste... I have had 7 people join from me (you won't see record for all of them because 4 of them joined when they could get the box for like $25/30 - extra discounted anyways somewhere other than my referral link) why wouldn't I - pre paid annual member not have access to the best codes & unlimited $5 welcome boxes? But another way for me to miss out on "perks" i'm told to have... My mom is quarterly - she got her stuff 2 weeks ago-you have taken so much of your customers time-that tbh we may be paying more for the product because our time is worth something... I will also be sending this message and/or bcc: to someone above copy paste drone speak... I'm really in need of some genuine replies - genuine.
Respectfully
Jenn

I wanted to write to let you know about my negative experience with your company and my disappointment. I have been a member of fabfitfun in the past and was always very happy with your service. Due to financial stressors, I deactivated my membership after my annual subscription was up. However, after seeing the spring box spoilers, I got so excited and was able to order the spring box (seasonal). Somehow, after I ordered the seasonal spring box, I was mistakenly upgraded to the annual membership. That should not have occurred. And I quickly got online with customer service last night to rectify the situation. However, after that text exchange with customer service, my bank account was charged first $191.91 for an annual subscription and then an additional $53.30 for the seasonal box. As a result, my checking account went into overdraft and I was charged twice for overdraft fees ($38 and another $38.) so not only was I mistakenly charged $191.91 first, which should never happened and I was charged an overdraft fee - I was then again charged an additional $53.30 for the spring box. And I was forced to get in touch with customer service twice last night, because the first representative refunded me the wrong amount, which made no sense how this person came up with the amount refunded. This morning, my bank penalized me with 2 overdraft fees of $38x2. And that would not have happened if fabfitfun had just charged me what I originally requested, the spring/seasonal box! Instead you charged the $191.91, which put me in overdraft because I did not have the funds to cover that amount. When I contacted my bank they refuse to override the overdraft fees because this was not the banks error. So this morning, I spoke with a manager in the philippines who said she would refund both the $191.91 and the $53.30, but that she did not know if fabfitfun would pay the overdraft fees.in addition to refunding me a total of $245, 41 for both subscriptions, I am asking for fabfitfun to also pay the two overdraft fees of $76 to my bank. I am very saddened by this situation. I am in the negative on my checking account and really need this situation rectified with my bank as soon as possible - today. I have no funds and need this fixed. I am also very disappointed that I will not get to enjoy the spring box, as I was very excited and was treating myself to it because I could afford the $53.30. Now because of this mess, I won't get to enjoy the spring box and that saddens me greatly. I was always very happy in the past with your services and had intended to resume my annual membership once things eased up for me financially. I have referred several friends, who have also ordered annual memberships after seeing how happy I was with your service. Kindly, help me by getting in touch with my bank as soon as possible, and not only refunding the $245.41 but also paying the $76 overdraft fees I incurred. My bank is oceanfirst and their phone number is [protected]. My name is kim zaretsky and the email you have on file is the one I am writing you on : [protected]@ncs-nj.org. My phone number is [protected]. I would appreciate someone getting back to me from the u.S. Office, not the philippines to let me know that this situation has been rectified.

I ordered the FABFIT Winter Box in plenty of time for Christmas. They shipped it out on December 3rd and the boxed got returned due to a missing suite number - which was not my fault. I called and talked with someone and they said they would expedite it. It has been 2 weeks and Christmas is 4 days away and have not received any information on the shipping. I've talked with now five folks over the 2 weeks with broken promises of it being shipped via expedite. Keefer, Lucy, Ben and 2 others. Lucy came back and sent me an email apologizing stating It was expedited and a $15 credit on my next box. I am so disappointed, and they keep telling me they are expediting it and yet nothing. I feel like they are lying to me, and I paid for an annual subscription and am about ready to call my credit card. I just hung up with Ben and now they are telling me that label has been created but it takes 5 to 6 business days before they actually ship it out and provide a tracking number so, not arriving like they said by Christmas. But Ben assured me that I would have tracking info by Monday or I should call back on Monday. We shall see, highly disappointed and will be canceling the subscription as well as if things don't happen calling my credit card and filing a complaint as well. Then filing with the BBB.

Beware all

She already has a subscription and I had already promised my 3 starter boxes to 3 other people. She used her email [protected]@hotmail.com but it wouldn't let her so she used a fake email with my login to get another free one, using the email [protected]@gmail.com to scam both of us to get another free one. I want her removed and the free box to her cancelled and another one given to me so I can give it to the girl I promised it to. I'm so very upset. Please take care of this. It's her husbands email and she asked me to do it but I refused so she did it herself. Please take care of this and let me know so I can add my friend instead? Thank you.

Anna Christensen

I received this in my last box. I applied not once, but two separate times and this time my eyes were almost swollen shut.
I can send a picture if you supply me with a proper email address.
I cannot believe the situation I am in. I am not generally allergic to anything.
Not only is this painful, but very embarrassing to have to come in to work like this.

This is the complaint I just sent to the bbb against fff

I placed a huge order #7635558 for $760.99 on aug 15, 2018. I paid using a capital one visa. This order was delivered on september 12, 2018. I was out of town for family emergency and returned september 28 and opened the box to see most items were damaged and called and emailed the company that day. I provided pictures of the damaged shipping box and items. There were 53 items sent in one rather flimsy box with no packing material. There was no bubble wrap, styrofoam, or anything to prevent damage in shipping. The box was so large and heavy that it took two people to move it into my living room. These items were purchased as gifts for the holidays. Over 1/2 of the items arrived damaged or had damaged packages. I emailed photos and offered to send the damaged items back for a refund, offered to let them replace them or simply return. I spoke with customer service reps named sam and claude on several occasions. Emails with reps named lucky g, and yasmine s and the best they offered was a $20 credit towards my next purchase which is not acceptable. Yasmine said since this was not the first order fyi me that arrived damaged that I should talk to my local post office. I told them many times that they cannot expect to ship 53 items in one box with no packing material and expect things to arrive in pristine shape. Items with lids broken off and boxes dinted, bent, and smashed is not acceptable. Several months ago when a similar thing happened, fabfitfun replaces the damaged items which is their policy. However they refuse anything this time except a $20 credit. The damaged items were as follows: swe-li-001 s'well lemon drop water bottle (two) ($18 each), tef-li — 002 tea forte icon lusso (2) ($34 each), ova-be-001 ovation hair color therapy shampoo conditioner (part of a bundle costing $21), del-be-003 debra lipman hard rock ($5), ksn-notepad folio, gold dot (2) ($32), ski-be-005 skin laundry king pillowcase ($12), liv-be-002 living proof full volume blast (3) ($27 total), der-be-014 dermelect launchpad nail strengthner ($7), tav-li-001 taveeta band tea pot ($10), luv-fa-010 luv aj cascading snake chain necklace ($12), fff-li-029 fff tea strainer bottle blue ($9), sut-be-001 sutra ionic heat brush (2) ($29 each $58 total), sol-be-002 sol de janeiro samba foot fetish care ($11), spo-be-007, spongelle freesia pear buffer (2) ($7 each), sle-be-001, solei cordless flat iron ($89), spo-be-018 spongelle boxes flower lavender (2) ($7 each) were all damaged in shipping. Some boxes were smashed, some dented, the living proof sprays were all open and sprayed all over items in the box. The lid to the conditioner was torn off completely, the two kate spade notebooks arrived bent and one has black marks all over it. The two surta heat brushes have bent and damaged boxes as well as the rest of the items. These are not in giftable condition. Fabfitfun refuses to exchange, replace, or refund anything. All they offer is a $20 credit. No. I want a refund, or replacement for these items. I filed a complaint with my credit card company but who knows the outcomes. Please help with this matter so I can either get items replaced so they are not damaged or send these back for a full refund.in addition I was told by two customer service reps that returns were accepted if it was within the first couple of weeks. I have asked repeatedly how to return several items not damaged and have gotten no response. I have asked in emails and over the phone. I wish to return items sum-fa-101 summer & rose weekender natural (2 items), ($39 each for $78, sum-fa-102 summer & rose garment bag $29, and the sle-be-001 solei cordless flat iton ($89). The total for items damaged items is $461. Items I wish to return are $196.

Ok so last season I was really upset because i'm an annual member and apparently it was their 5 year anniversary. Instead of. Making it great for everyone, they made the box really awful and cheap for the majority of people in order to send an extra box to members who had been with them since day one. As far as i'm concerned it was a shady business practice. We all paid for a good box and annual members cannot opt out of that box. Then the box had this candle that was supposed to cost $45. Most of the people got it half full or all scratched up. I recieved it both half full and scratched up. They said they apologized and would send me a new one. I recieved that one a month later and it was so just as bad. They apologized again and said they would make it right. Ok, well months went by then I got an email basically saying so sorry no candle will happen. You can choose from a couple other items, none of which I wanted or would make up for it. I ended up with a granny purse I will never use. So then the summer box made me excited. I was really happy. I saw two things that I really wanted the foreo fofo and the tarte contour pallet. I see they had my choices backwards and let them know. I guess they figured because I would still get all items it wouldn't matter and didn't fix it in the system even though I asked them too. When I recieved my box the fofo didn't work and the countour pallet was thrown on the outside of the actual fff box into the other shipping box with some crumpled paper stuck on top and it was broken. I called and was really upset because if they had fixed it in their system, the pallet would have been inside the box and probably not gotten broken. They said they would make it right. I waited a month and finally recieved the knew box despite them saying they were expiditing it. The pallet was thrown in a box that wasn't even fit right and again just crumpled paper and broken in the exact same place. The fofo worked this time. So that is better but really. I can't believe this again. And now thy don't answer they phones. I just keep getting the voicemail. This is beyond appauling. I'm livid. I thought they cared but I can see they just read from a script.

My coworkers and I decided that we wanted to do a unboxing video for our summer box for fab fit fun, everyone box came different days which was fine until my box never came. I called this company complaining, after tracking the box I found out someone put the wrong zip code so my box would be returned to fab fit fun because of this, zander was suppose to be the person would would follow up on this, he never did. I was forgotten and neglected for one whole week. I then spoke to a liar name sam (female) she obviously did not read zander's call note if he actually made any notes. Zander also told me they would expedite a new box, he lied. Sam told be my summer box was already shipped, if she tracked the box she would know it is still being returned to shipper. This company uses the cheapest shipping method even if the customer is right and they are wrong. I spoke another liar in the office that said my new box is waiting on a carrier. I hope the ceo really know that being totally honest and transparent with customers builds loyalty with customers. This is such a bad experience I just feel like crying. I'm now still waiting on sam to call me in 2 hours.

Hi I reactivated my account under [protected]@yahoo.com I wanted to take advantage of the discount codes Yay or others the were offered for 39.99 and I did not get a chance to add it online it took me to payment and withdraw 49.99 instead please I would like to have the discount added can you Help Please here's my phone [protected]

Thank you Roxy Soto

I had originally ordered a specific box, but when that box was no longer available, the informed me that they were going to send me a different box. I did not want that other box, so I asked them to cancel it, but they shipped it out anyway! I asked them to mail me a return label, but they refused! I asked the post office to send the box back, and it is still sitting at the post office in ca for a week already! This is unacceptable!

I should never have signed up for this. Buyer beware. I have been wanting to try this forever! What a total letdown! I should have received my box on the 4th of this month and have received nothing but excuse after excuse. Now they gave me an incorrect tracking number for federal exspress and I am livid. All the horror stories that you read about in the blogs that unfortunately I found afterwards are true.
Please just dont do it. That's all I have to say!

You know, I regret. They sent me a bad second box and I'm not happy about it. Well, I got low-quality items and it's normal that I'm disappointed.
I think that these boxes have a simple, but a nice idea. It's kinda a surprise for women, it's unusual and it's fun. And it's not for free. So when I pay for something I expect to get some sort of quality this company doesn't provide.
So now I have no idea what to do with all of the items from the box because I don't know how to use them and how I can actually wear them, it would be inappropriate to me. So I can't say that they are terrible, but not the best one for sure. And if you think of dealing with them, think twice then, please.

I ordered the fall 2017 box plus add ons my total was over 100.00. I recieved my add ons but I did not get my box fedex said they delivered it but I never got it. so I contacted fab fit fun several times an every time I am told to wait a few more days that is bull I feel like I am just being put off. I am through with this co they jump to get your money but if something happens it is like well we got your money that's all we care about

This will be my third an last box from them there is no reason for it to take so long I have called three times an everyone gives me a different ship date my order was over 100.00 they got my money quickly I expect my items the same way very bad business I will be doing a review on my you tube about this I order from all over an it does not take any where close to this long I don't see this making it as word gets out hate to see this wish you had better business practices

I signed up with them. And I cancelled my subscription after 2 or 3 shipment because of the shipment issue. They have privileged customers who get early shipping deliveries. And I am included on the not so privileged customers of them. One of them emailed me trying to earn my business back. I did reactivate my account. This year I decided to cancel it permanently. The rep that I spoke with said"I can help you cancelling your subscription but unfortunately your box has shipped for you so we cannot cancel the payment for that one. I can give you a $10 discount for the next box if you decide to continue your subscription." I declined his offer. So now it's July 2nd and I still didn't get my last box which the rep said has been shipped when I called. I emailed them on the 30th of June and was replied on saying they will get back to me shortly. Nobody answered me yet. I left them a voice mail today. I hope that I will get a person to answer me soon.

BLup 60659

I ordered my box in the middle of May of this year, it is now the end of June and I have no received anything. It took a month to be shipped to me (as I live in Canada) and then was shipped back to sender right when it got to my city, according to the shipment tracking. I called and they advised that Canada Post said it was an error in address. I checked my online FabFitFun account and my address was correct, so I corrected it with them over the phone. Weeks after it was sent back, I emailed to ask if my replacement box had been shipped yet. This is when I got an email saying it was waiting to be shipped out and they provided my address in the email. The address was wrong AGAIN. I called this morning and talked to someone again, they updated my address and advised that it would be shipped out. Very disappointed as there clearly is an error in their system/ communication that got my address incorrect twice.

I was very excited when I found FabFitFun website and I decided to give it a try. I signed up and ordered my first box. They charged me and later I received all the confirmations. Waited patiently but there was no sign of my order and when I contacted them they said that sometimes it takes a bit longer to deliver. They asked me to be patient. Time passed and there was nothing, so I contacted them again and they promised to send me another box. I doubt that they really sent it to me because I did not receive anything.