Family Dollar
reviews and complaints

This Family Dollar 11355 on bingle and hempstead is poorly managed the Manager of the store does not want to take charge and help her employees stock the merchandise that is on the floor when I believe that should be done at night when their is less traffic . Also I asked her to confirm a pricing on a merchandise and she told me that she had to be in front handling the cash register so I had to go back and do it myself also all the Isles were poorly organized . Prices are too high for some of the merchandise that I found less expensive at Wal-Mart .I have pictures of how that store looked like at 3;30 in the afternoon on a Sunday.This store could be managed better if they had a better manager that knew how to manage a store. If you need to contact me you can at [protected]@yahoo.com

I was shopping in your store# 3326 today with a hoodie on I am a white woman and was never asked to take it off! A young Hispanic male comes in hoddie unzipped and buying Christmas lights and was rudely asked by Krista to remove his hoodie now that it's your store policy and if not he could leave! She treated him horribly! Ended up calling the cops which we know in America leads to a young male in a hoodie getting shot! When I told her why was I not asked to take off my hoodie she said his was a black hoodie and kept saying it's store policy! I will never shop at this store again and I will make it public!

i worked at the Belington family dollar store 3788 since august. I previously worked there 16 years ago the manager insisted on saying negative comments to me everytime I worked. and constantly putting me down because of my boyfriend she did this in front of customers everytime. ive lived in this town all my life and never has anyone in any business ever treated me this way. she also talked about me and other employees to customers and family members. breach in confidentiality. for the short time I worked there we had several customer complaints on her. she cusses customers using the F*** word all the time. I feel like she needs to be told about respect. I LOVE SHOPPING AT BELINGTON FAMILY DOLLAR. after the last time I worked I didn't go backfor work because I was so upset about how she treated me. I haven't went in as customer because I know shes going to be rude.

My name is Kelley helms. I checked out of your alpine road store Tuesday, December 4, 2018 being treated very poorly by your new store manager. I overheard her call me a "white [censored]" her words ! i had done nothing except attempt to shop at the store which was cluttered so much that i became frustrated when i was shopping with my 7 year old grandson and tripped over falling inventory. The store should not be open in this condition period. I have ran a business for the last30 years with my husband and this is not the proper way to conduct yourself.
The manager showed off a nasty mood towards me when she was called up to the front of the store to take an item off of my check out as the electronic coupons were not working. I expressed my frustration to her that every time i come into that one store i have problems not any time else. I also tried to tell her what a mess the store was but she started accusing me of cursing and carrying on throughout the time was in the store and basically treated extremely racist. You see. I am white she and all the employees are black and i was called that very racist comment by your manager that i ignored but that both my grandson and i heard her say as i was trying to find an isle to leave the store through because they were so blocked( after i tripped over a falling unpacked merchandise box)...Look this was horrible please just call I will explain

Huntington Indiana store really needs their store manager to get it together. I have a family member that works there that closed the store 3x in a week by her self because the store manager was unable to come to work due to personal issues. Customers have relayed to employees she is on drugs and has been seen taking stuff out of the back of the store and when they would go back and look the seal would be removed from the door. Also one time the store had to be closed temporarily because she couldn't come in due to being at a doctor appointment on a Sunday? There is always one employee working and customers are complaining standing in line for 15-20 min just to check out which is not the employees that work there faults, where is the store manager not at work always dealing with personal issues. My family member Has to listen to customer complaints about long wait times in line and also about the rudeness of the store manager even once hearing about a customer telling her she had a potty mouth. Was Also told that she never clocks in and out and then puts her time in on the computer for hours she was not there at work isn't that theft. Customers always ask my family member if she even works there anymore. Something needs done about her she is definitely NOT store manager material

Hello my name is randy once again i was at the store on mclean in elgin il about 1 to 2 months back and once again i went to check out and the woman checking me out had a can of lysol and she was holding her nose and spraying then she came around and showed me to the door and continued to spray lysol then sprayed it where i was at and making fun of me to the customers i was humiliated again i did take a shower at 7:30 that morning so she wasnot making of my hygiene but she was making fun of my handicapped leg since then my wife wanted to get a praying hands clock but i would not let her go in there because if the woman would of made fun of her she would of gone off and a fight would of happened but i can remain calm if your employees cant conduct themselves properly maybe you should consider closing that store

The family dollar store located in colerain North Carolina 27924. It has been the second time it's happened they are closing 10 to 15 minutes before the posted store closing. The store closes at 10:00 pm and as I was approaching the door the lady runs to the door to lock it and say we are closed I told her the sign says 10 that I have 10 min left and I was simply getting 4 items. And her comment was "they be trippin" I told her she was the one that told me. And she said oh you going to be like that. And there were customers also in line at the time. As they were locking the doors with customers on the inside of the business. not trying to pull the race card or if that's what it was at all but I was of different race . I'm a very frequent user of the store because we do not have a grocery store near by and I own a restaurant down the street so out of convenience I use the store and to also help them stay open I use the store at least 3 to 4 times a day. The employees that use to work in there were very pleasant and nice people but the new people that have started to work and not very friendly and rude. Not very pleased with my visit tonight.

I shop at the store on Ridge Road in New Port Richey, FL. They never have shopping carts in the store. It is not the employees fault it is Corporates fault for not supplying them. They want people to shop in their store than supply the carts it's not hard. Now me and my mother have to shop in another Family Dollar store that is further from
where we live. Here is my number if you decide to call me: [protected] my name is Donna.

I am a new employee, its time to take my 4hr class that can be done only on a family dollar computer, and has to be completed before my scheduled work day.I go to a different store to do the class, I was then told that it would be best to go back to the store you were hired for to do so because you have to be clocked in to get paid for the 4hrs, and that I could be terminated for wotc(working off the clock).I then went back to my store to take the class and was told that no need to clock in because we don't get paid for the 4hr class by my manager, I then stated to her that we are suppose to get paid for these hrs and she stated that I won't be doing any work so why clock in, she then stated she has never paid her employees for the class and that I could come back when I am scheduled to work and take the classes, after wasting my gas I then said OK and left the store..My question is, is it family dollar policy to get paid for the 4hr class, or was my manager just getting over?

My name is vera oriz and on wednesday the 29 at 400 pm inenteednthe store Nd had grabbed some clay and wentninto the food aisle when barbara jimenez ..wenlive in a small t own and barbara has personal issues against me so much so she cslled my boss and 5old her she did not want to have any dealinngs with me if we provided her sevices.barbara approaches me and adks me if im evrn allowed to be in there...is how she said ir..i said y wouldnt i my sister was also there and told her she was allowed in there also ..wheneber i go to store she always seemed to be following me around ..but not to see what i was doing she starts rearranging and stoxking shelves slamming things part down that you could tell visually that she seems upset she helps them puffs and smacks her lips made it makes me feel very uncomfortable when I went to the store like if she's trying to make me feel uncomfortable to leave...she has never approached me asked me if i was allowed to he there...this happens everytime i go to store and ahe is working... when she asked me if I was even allowed to be in the store I asked her why would it be she said for trespassing warrant for shoplifting I've never shoplifting over there I never have ever been given a trespassing warrant I've been in the store plenty of times and encountered in the manner i desribed before ..she. started yellingg at me about people shop lifting and she was trying to keep the stotes open...she told me if ihad a problem with her to tell her and it didnt seem like a had problem now..i askwd hwr if she was kicking menout or if i was able to conrinue and check out ...she said to do watevee i wanted comtinueing to tell the other employee she font have a problem now..wy8le i was paying for my clay i asked the cashier for the 800 number and barbara came from wher she was at an answered me go out outside and look at the windo urself...barbara has personell peoblems with me and does not want ms in what she screamed at me and said this was her store... she is very rude to me evrytime i am in there .she feeels as if it is her store and she dont like sonshe dont want me shopping in there...she had nonregard for the other xustomers...i also was yelling ..and im also not a representation of family dollar...i do not think that o will go in agai because she really is like a bully in school..thank u for ur time

Vera ortiz
10/28/2018
[protected]
719 e aber
tucumcari nm
88401

I was at family Dollar, store #2129 on 11/24/2018 I bought Garland that was buy one get one 1/2 off. they ring up at regular price but I didn't notice until I got home so I went back to the store with my receipt and the store mng Jason Perdul told me that my refund was supposed to be .50 cents. I got 2 garlands at 3.00 and 2 at 1.00 so my refund/ money back is supposed to be 2.00 dollas not .50 cent. well he never got to the register to give me my refund nor my cash back

I bought some pictures at Family Dollar located on 4118 Fairmont Pkwy, Pasadena, TX 77504. I went the next day to return them because they did not match my interior decor. Manager, Norma Moya refused to return them she stated that she don't return home decor pictures.I went to a different location and spoke with the manager. Elizabeth, stated that since they are in the box I should not have a problem returning them. Elizabeth contacted the store where I originally purchased my pictures and spoke with cashier and said that I was going back to the Fairmont location to return items. When I arrived the cashier calls the manager, Norma and she said "give her money back and tell to NOT COME TO MY STORE AGAIN" I think this very unprofessional of her telling me not go to her store again and treating me like I was a thief. I need upper management to resolve this issue as customer I felt very mistreated and embarrassed due to fact that other customers were around listening to this so called manager.

The way he talk to his employees is not business matters always negative, threatening job everyday. Everyone may scare to talk there he is treating people. We may be the employees, but we respect and feel comfortable where we work. I have been working at family dollar for 20 years. This is the worst I ever seen. Get feedback from the other managers see whose standing in his side.

I purchased a Christmas tree from family dollar northern lights columbus oh. When i opened the box 2 weeks later part of the base was missing. When i tried to exchange it i was denied because i had thrown the reciept away . i didnt know i was going to need it. I had not planned to have to take it back to the store. I had to purchase another tree. This is absolutely not right, now im out more money because of a default in your product. There should have been nothing wrong with trying to exchange a default product for one that was right. Now i feel that i should be compensated for your faulty product which was not my intent . i just wanted what i paid for. Because of this and the rude behavior ive witnessed by your managers i will no longer shop at family dollar. A franchise i have faithfully shopped at in several different towns and states. Your columbus oh stores are the most poorly managed stores ive ever encountered.

I am very upset at the way I've been treated at the Hazard, KY Family Dollar Store on Village Lane. Almost 2 weeks ago he was rude The manager Josh about not honoring Marlboro mobile coupons that has their store & address on their website that takes these coupons. I lost a $1.50 off a pack because he said they couldn't get their scanner to work once you use coupon you lose it. He was very rude, they should let you know they don't take them & be removed from Marlboro app that has them listed. Today I went back & purcashed monster java drinks listed 2 different areas in store as $2 a piece. They scan as $2.25 I said you have them as $2 on shelf and he said well I guess you need to take that up with Coke Distrubutor then. I said so Coke makes your Family Dollar Store price tags? He was very rude and I told him this is second time within a couple weeks he has treated me rudely that was very bad business. I've researched online and legally store is supposed to sale price as advertised listed in their location. They either need to take down prices or honor them and have someone who communicate with customers more effectively.

I purchased this speaker beginning of November 2018. It was working fine. I woke this morning November 18, 2018 it did not work no sound only lights. I called the store where purchased and was told as long as I have receipt I can return it. When I got around to store he said we can't except it without the box but I had the receipt. What am I gonna do with a tailgate speaker that doesn't work? I purchased it at store #06677 Germantown & Lehigh Ave. Please any way possible can this be handle in an orderly fashion. If possible please return an solution to this matter promptly. Thanks in advance. My number [protected]

I purchased a charger on Friday 11/16/18. The manager there mrs Bernice ring me up. It was about 3:30 Friday evening. I went home to charge my phone with the new charger in which I had just paid for. The charger was $8.56, so once I made it home to charge phone 📱 It charged about a lil over 5hrs and it only gotten 40% charge.. so I took the charger back because it was charging to slow. The manager there at that time was mr Eugene he swapped the product out for a more expensive charger which was a Duracell charger and it cost 2$ more. And once this transaction was made I was given a new receipt and and it didn't have hardly anything on the receipt it appeared that the ink was out or something so the cashier named Jessica wrote her name on it and I asked her and mr Eugene both before I exited out of the store suppose I have to bring this product back for any reason what are we gone do about this mid printed receipt. He said tell them to call me and I'll verify it's no problem so with his reassurance I left and went home to use charger again and opened pack plugged charger in and it did not work on my phone it kept making a noise as if my phone needed to be charged and it would pop on and off . So I took that one back to store. Mind u that manager mr Eugene reassured me if problem bring it back no problem. So I'm there at store for refund . He now tells me I can't get a refund I bring my original receipt plus my misprinted receipt and the packaged product in same package and I can't get a refund and not only that the lady Jessica checked and plugged my phone and experienced the same problem as I did when she examined the charger plugged to my phone. And I can't get a refund! R u serious! Even after his reassurance before I left store of the purchase. That's not right if this was going to be the encounter he should have told me when he swapped product out that if u bring this back and so forth. But no info as that at all nothing but no problem. And at this time it's a big big problem. So he said see mrs Bernice in the morning. First thing Saturday morning I got up went to store to get refund from mrs Bernice and she told me I couldn't get a refund either and that it is store policy which I know is a bunch of crap that she have to plug it up on her phone and test it well i don't own her phone and if it works on her phone I can't get my money back. That's the most awful crap I've ever heard and coming from management. I don't walk around with her phone the problem is the charger didn't work with my phone and I'm demanding a refund. I shouldn't be forced to keep a product that does not work for me on my! My! Phone that I rightfully own. And I spent my hard earned money for.. and I want it back I've followed all procedures from product in its packaging and the receipts and oh yeah they kept my original receipt from very first purchase on Friday at 3:30. Talked to both managers and still no refund. I shop in this store all the time almost daily. And this is how I get treated. And for them to be managers this treatment is unacceptable and they gave me some wrong and misguided information. And I will and want my money back ASAP!😡😡😡😡😡. I spend too too much money in family dollar to be treated like this and told lies to. And Mrs Bernice told me she doesn't make the policy she just works there. If that is you all policy which I seriously doubt it then I need to see it in writing about if a charger or something works in her phone but doesn't work on the customer phone the don't get a refund and they have everything that's required to have and still no refund that bologna. And if necessary I will pursue with further actions if necessary. But I hope in regards to my complaint you all would consider giving my money back and issue will be thankfully resolved. Thanks in advance🙏🙏

Yes I purchased a speaker at this store and it stop working so I tried to purchase another and explained to the manager on what happend.She then told me if the new one did the same I could return it.So then it happened again but thus time I didnt want to try another speaker I just wanted a refund.The young lady who was there at the time first told me she couldnt return it.Then when I informed her on what the store manager told me she still argued the fact, so I called their district manager and he spoke with her as well.She falsely gave information out that I didnt have a receipt when in fact I did..She then got off of the phone and rudely said "you can only get a gift card"This was so frustrating. I spent 45 min in this store and will not shop here again because of the rudness and the un willingness to help customers

Dawn Kuhn is a employee at family Dollar and she stealing cigarettes, and food with out paying for it this is a intedgerdy issue that needs to be fixed, she changes her time, and she's hides in the back when she has a cashier there she's rude, so please deal with this, the day shift are nicer and they help customer if they need something that is Amy lemasters and Cindy Roberts they are the best employee's there

Tuesday the 13th a friend of mine went to the family dollar on Glen lily in bowling Green. She bought some Halloween on sale for 1.50 per item. She let me know they were on sale. I went first thing the next morning. Drove 20 miles to the store. Had 5 different things to buy. The cashier scanned them and said they were one penny and couldn't sale them to me. That she would have to throw them in the trash. I ask her can't you just sale them to me for the 1.50 each, that is what I had planned to pay. She was very nice but I can't believe your policy states to throw something in the trash before letting someone purchase the item. I will never shop at your store again and I plan to share this information with my family and friends before they waste there time shopping in your store and then not able to purchase the items after all