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Fashion Nova Customer Service Phone, Email, Contacts

Fashion Nova
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4.1 7318 Reviews

Fashion Nova Complaints Summary

70 Resolved
1630 Unresolved
Our verdict: If considering services from Fashion Nova with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Fashion Nova reviews & complaints 1738

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Newest Fashion Nova reviews & complaints

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J
9:03 pm EST

Fashion Nova amaya biker shorts

On December 3rd 2018 I ordered my amaya biker shorts order number [protected] I have neither received my tracking number or anything from fashion nova I want my money back immediately I've waited almost 10 rats its ridiculous I don't like people stealing from me I want my money back its unfair to me to be charged and not received what I ordered they gave me the 2 day option which I chose and I don't even get what I paid for it's not fair cool or nice to be scammed by fashion nova people deserve what they paid for not to be scammed by a company that people buy from no one deserves to be scammed by this company fashion nova should be sued and be forced to pay everyone back that they scammed

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A
4:27 pm EST

Fashion Nova online shopping

My daughter ordered a belt from them. They told her she would receive her order in 2 days. It has been 8. We have tried to call there customer service number but it sends you to voicemail. There is no way to get a hold of a person. We have sent them emails and have gotten no response. The phone number on line for there corporate headquarters is disconnected. There company seems like a scam.

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P
3:18 pm EST

Fashion Nova order status

I placed an order on Dec 1 haven't received my order or a tracking number I wanted to wear it to a Christmas party on 12/14/2018 I am very disappointed my order number is [protected] I am a very dissatisfied customer because they took my money soon I placed my order and I think that's not right and I don't want store credit I need my full return because who say if I order again will I get my order

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A
12:41 pm EST

Fashion Nova 2 coats and earrings a xmas gift for my 15 yr old

I placed an order onDec.2, 2018 i received a confirmation that my order was received.I knew the policy and the days it takes for shipping so I knew all that.I waited a few days nothing from fashionnova so I emailed them several times and several times I got an email back stating basically there overwhelmed with cardi b clothing line and black Friday and cyber Monday orders.That's there problem not ours they took our money for our orders with no problem.If there so overwhelmed don't accept more orders keeping our money with no product or response .The phone on file is not a human i even sent a message on there instagram no response The website states if the order wasn't processed or shipped you can cancel and I did just that on Dec.9, 2018 i have the confirmation that it was cancelled but nothing else I'm waiting to see if it will be back on my card on the dec.15 they said 5to 7 business days i don't want there product just my money refund which was $132.92 off my bank card.

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Update by Angela Shockley
Dec 13, 2018 1:05 pm EST

This is for fashionova consumers today they only give gift cards this is the email fashionnova sent me stating you can get a refund back to your card my apologies it may be hard to see it.

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D
9:55 am EST

Fashion Nova Service

I have placed an order on november 21st order number: #[protected] and got about 5 pieces for 49 dollars and I was really happy with the deal because I was on a budget. I was expecting my order to wear for the xmas holidays and after waiting for about a week with no updates I sent an email asking about it and I got a response from sandy chan on nov 30, 11:40 am pst stating that "due to an unexpected processing error, we regret to inform you that there has been a slight delay with your order being shipped out" and they gave options about if i'll wait or get the order canceled and refunded but I said i'll wait since xmas is still a few weeks from now I wouldn't get this good deal again. I emailed my request and then got no response. After sending multiple emails I got a response on december 4th stating that "we have logged your reshipment request on our end and we will updated you with details via email". I waited again and to my dilemma the same sandy chan emailed me back on the 9th stating that my order was successfully canceled and i'll be refunded in 2 to 5 days and i'm like sandy didn't I told you i'm going to wait on my order why did you cancel when u know i've been waiting? Sandy had the guts to tell me that I requested to cancel it and i'm like no that's incorrect and ure lying. I said i'm not accepting this because this is incorrect and i've been waiting in vain thud whole time. She said that she apologize and here is 15 % coupon. I said sandy are u in your right mind i'm not accepting 15% to place an order I got 40% off and you guys made an error on your end. I told her I will only accept a 50dollar gift card or the same 40 % off code to place my order asap. Sandy refused to so I emailed back asking to let her supervisor contact me or provide me with a contact number for fashion nova customer service complaints and reviews. I've been waiting 2 days and still no response. This is unacceptable and I will not let gi like that. I need a better resolution. This is not how u handle your customer and I felt very disregarded and depreciated about it. I need someone to reach out to me. Sandy shoukd be depromoted

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A
2:37 pm EST

Fashion Nova missing item / false advertisement & instructions / customer service non existent

I placed my orders on 11/23 and 11/24 and just received them on 12/10 and 12/11. After finally getting my order #[protected] my skirt is MISDING! The website says to contact customer care HAHAHA yea right. It's a generic message line with no response. You cannot take people's money and not send the products. It's time to find out what can be done about the way FN does business. This has been one of several issues I have had. Once I find out I will be reaching out so email me if you would like more info [protected]@gmail.com.

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A
Ajoge Helen
, US
Dec 19, 2018 5:59 pm EST

This is just terrible. They are quick to take people’s money but very unprofessional.

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C
12:32 pm EST

Fashion Nova the scrupulous business and nasty service

I find that fashion nova (fn) has very scrupulous business practices. I will no longer purchase from fn as I find this business to be engaging in theft. I made order #[protected] on november 28, 2018, because of the two-day shipping option. Your note advised that it would take 5-7 business day to prepare the order and offered 2 days shipping. The total time it should have taken for me to receive this order was 9 business days at most. It is now december 12th and this order still have not reached me nor do I desire it. Fn sent an email titled holiday customer care delay on december 4, 2018. Your holiday customer care delay email included the below paragraph "I would like to cancel my order, what can it do? If you haven't received your order yet and you would prefer not to wait any longer, please use the following link to request that your order be canceled. Please note that our items sell out very quickly. If you cancel your order, it is a possibility that your items may not be available when you attempt to repurchase at a later time. http://fnzen.fnovasystems.com/cancel_order/" this email gave an option to cancel the unfulfilled order. I sent four (4) emails to fn requesting to cancel order # [protected] and requested that I be refunded my money to the original payment method. You then today sent an email that you have shipped this order which you now expect me to pay for its return after I requested that it be canceled. To add insult to in injury you respond today by stating that you cannot accommodate my request. This is my final request to fn for my money to be refunded back to the original payment method or I will proceed with further actions such as informing the ftc about your business practices and examine what my legal options are as well as posting this email and fn's response to every social media site.

You, fn may not care that your actions are egregious and unfair to middle class working individual but I am sure people on social media will agree with me on how nasty your services are.

I once again and for the last time ask for my money to be refunded to my original payment method for order [protected].

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B
11:31 am EST

Fashion Nova missing orders / items

Very disappointed with fashion nova customer service!
I have placed 10 different orders and have had bad experience.
Order #[protected] (never received) lost package.
Orders #[protected] & #[protected] Missing items.
I'm also missing the last two orders I placed but still waiting 😒
Customer Service NOT good at ALL !

Please resend the orders and Items missing !
You got my money / I want my product !

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P
10:31 am EST

Fashion Nova items

I have not received none of the two items I ordered on November 30th. I paid for 2 day and still nothing. I'm really getting pissed because one of the outfits I CAN'T wear because it has not arrived. What is the problem? I get the same message it's being processed it doesn't take 12 days to process an order. I ordered a red dress and Camouflage pants that I paid for with the credit I got from you I didn't even get a confirmation email on that order. The total is over 70.00 and it's not acceptable.

Pamela Conley
1330 Connecticut Avenue, NW
Washington, DC 20036
[protected]
Work [protected]

My order number for the dress: [protected]

It would be nice to get a phone call or let me know if I should stop the payment on both items because I will and order from a trusting company.

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W
10:02 am EST

Fashion Nova unprocessed order, no refund - customer service is non-existent

Re: Fashion Nova Order #[protected]

I am completely enraged at the absolute lack of service I've experienced since placing my order on December 3, 2018. It has been over a week since I placed my order and, to date, I have not received any word as to what's causing the delay in same being processed nor have I been refunded. Please CANCEL my order ASAP and REFUND my money!

Order Status: Unfulfilled
Payment: Completed

I've tried calling the customer care line multiple times to no avail. The IVR works fine but as it relates to me getting through to an actual person for assistance, that's a no.

I assure you that this is the first and the last time I will be ordering from your company.

#PISSED

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Samantha Horn
, US
Dec 18, 2018 12:29 pm EST

I ordered mine on 12/7 and nothing yet

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J
Johnbangers33333
, US
Dec 13, 2018 8:58 pm EST

I ordered mine on the 3rd and I haven't received anything either

ComplaintsBoard
R
6:17 pm EST

Fashion Nova order /refund not received

I am a new Fashion Nova customer and I have to say I am very disappointed. I have placed several orders and the most recent was placed Dec 2 and Dec 3 under the flat rate 2 day Domestic shipping. Needless to say that my order, a tracking number nor a delivery date is anywhere in site. I ordered simply because of the 2 day shipping I had an event this past weekend. So I had to spend more money to purchase another outfit from somewhere else. I also have a problem with them taking my entire purchase amount but I recieve partial orders. No one contacts me by email text.or phone call to let me know that my order would be missing some things and a refund will appear..I have to email Fashion Nova with proof of the shipping packaging slip screenshot showing that in fact the item is missing. I did recieve an email saying my refund has been processed but there is still no refund on my statement. On the items that Fashion Nova says that are out of stock. I went back on their website and it shows that they are in stock. It seems that they are just taking from the customer and that is not right. At this point I feel robbed, and taken advantage of. Something had to be done. They have Cardi B representing their company. I wonder what she do if these things happened to her.

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F
5:58 pm EST

Fashion Nova delay of returned funds and no delivery as advertised

Hello.
I write because I recently placed orders beginning in November. I admit there was a notice on their site then that they were moving to a larger distribution center so things were delayed by 7-10days.

However I had to email them by day 15 asking what was going on. then immediately they shipped BOTH orders (submitted days apart)

I received them within 3days of them finally shipping only to be missing 2items and no return on my c.card as of yet. today is 12/11

I also am waiting for another 2orders and was reprimanded for emailing to check on the first order now that it has been 7days AGAIN. I called and was directed to email or Leave a message. I doubt anyone will call me back. this is ridiculous customer service

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M
2:56 pm EST

Fashion Nova clothes

I had place an order with fashion nova and the two items that I order it didn't fit so I returned them and it's been more then two months and I have not received my money back nor a gift card

And then I had placed another order and I received my order barely yesterday but my order was incomplete I was missing one white pants I've been calling the office nonstop and there's no answer is just a machine and I've send so many emails and is the same email that they send but not answering my questions

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S
1:00 pm EST

Fashion Nova never received my order

First time ive ever complaint comment
I ordered a beautiful pair of boots on 12/2. I paid for 2 day shipping and wheres my package? They have a customer service number for what!?! You cant get a rep or returned call! & don't bother sending an email I have yet to been contacted back and todays the 11th? They sent me an email to cancel my order they never cancelled! I'll be shopping at pretty little thing instead from now on; they are actually reliable & contact their customers back!

Thanks for [censored]ty service!

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Update by Shyanne02
Dec 11, 2018 1:07 pm EST

Will never buy from fashion nova again they don't send you what you ordered!

Update by Shyanne02
Dec 11, 2018 1:51 pm EST

Never received my order, no emails, no calls returned. Im upset because as much as these celebrities boost this company its garbage and I will NEVER order [censored] again. Called my bank and they fixed it! Ill be taking my business to prettylittlethings.us where theres CUTE clothes, customer services reps ACTUALLY respond back (WOW) & better discounts!

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E
10:58 am EST

Fashion Nova Order status

I am very much disappointed and unpleased. I placed an order about two weeks ago, it has not yet even shipped from the warehouse. I know that they may be busy and have other orders to process, however, I paid for 2 day shipping and I would have liked to get my package. I paid for the shipping because it is my birthday this week and I really needed my order. I always place orders from you all, and I have always been pleased but this time I am not. I really needed my order for this Thursday night and I will not have it for when I need it.

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Carol47
, US
Dec 11, 2018 1:34 pm EST

I ordered from them November 13th and every time I email them I get the standard message to allow them 24 hours to answer my message. I still have not heard from them and my card was charged the day of purpose. I am going to contact the Better Business Bureau to see about this. This is unprofessional and not fair to the customers it is now December 10th almost a month later still no consideration or feedback. I have tried to call only to get a woman's voice in recording greeting fashion nova babes and at the end of the message, it disconnects your call.

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Shyanne02
, US
Dec 11, 2018 1:40 pm EST
Replying to comment of Carol47

Same for me! girl, take your money to pretty little things.us! Better clothing, customer service actually responds Oh, and better discounts ;) lol.. I just got off the phone with my bank. they will dispute it and give you back your money! just explain the crazy you been dealing with!

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V
9:15 pm EST

Fashion Nova not shipping on time

Im seriously upset right now to the point that I couldn't seep last night. I placed an order on Nov 27 for cyber month and today is Dec 10 and I haven't received no tracking information. Im loosing al hop in getting my items on time for vacation. Its soo upsetting. Im never ever ordering from Fashion Niva again. [censored] customer service. No live representative to help you but they are quick in taking your money out your bank account. Frauds I hope someone sues the hell out of their [censored].

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A
8:04 pm EST

Fashion Nova I never received my order

I placed an order with fashion nova on November 27th and have yet to receive. I tried calling and cannot reach anyone. I emailed them via their website and all i received is a standard automatic response via my email that answered nothing about my order. Just to thank me for my patience. I am not a complainer, nor have i ever left a complaint. I believe communication is key. Either give me what i pay for or refund my money . It is only fair because your website states that ship out is no later than 3 business days. It has been over 2 weeks. Also fashion nova does not offer tefunds, only store credit. But i cannot use my credit. I ordered jqvkrts and by the time they get here if they even do, i cannot use it. I have officially left my very first complaint .

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Shyanne02
, US
Dec 11, 2018 1:02 pm EST

Me too girl! I'm so pissed! if I were you start shopping on pretty little things, they are actually reliable and actually contact their customers back if they are upset . js!

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V
7:04 pm EST

Fashion Nova order never shipped

I have placed my order over 10 business days ago and it still has not shipped and status is still unfulfilled. I try to send multiple emails and no response! The fake number they claim is the call center leads nowhere no live agents and will just hang up after playing prompts. This order has missed the birthday it was for and now I am just wondering why I am being ignored when my money was STOLEN!

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A
6:14 pm EST

Fashion Nova jeans

I ordered 2 pairs of jeans on Nov 28th. I still cannot access to where my package is, the tracking number provided still says that it will start tracking soon as product arrives at the distributor. Why is it taking so long after a payment of 2-3 days was made? I need to know what is going on about those orders. I have ordered before and I was satisfied except for a dress that was too small which I later gifted a friend after I discovered how expensive it is to do returns. Anyway, I have been ok with my orders because the clothes I purchased have been good quality. I need my jeans and to know exactly when they will get to me.

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K
5:54 pm EST

Fashion Nova items not received, no response, customer service non-existent

I placed an order on fashion nova on November 22nd at 5:37pm according to their website. It has been successfully paid for and online the order status is unfulfilled and rightfully so. When checking out with my coupon code I was granted free 2 day shipping. I read their policies and after calculating processing time it should have arrived already. I am really worried I am being scammed since I am yet to speak to an actual person on their customer care hotline or even get a response through email or even a response through Instagram ( comments on photos and private dms). What I ordered was a gift and all I want is the items themselves asap. Can someone help me please

order number #[protected]

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Fashion Nova Customer Reviews Overview

Fashion Nova is a popular clothing brand that has gained a significant following in recent years. Our review of fashionnova.com reveals that the company has received overwhelmingly positive reviews and delivers on its promise of providing trendy clothing at affordable prices.

Many customers have lauded the brand for its wide selection of styles, from trendy streetwear to elegant formal wear. Also, customers appreciate the size inclusivity offered by Fashion Nova, catering to all body types.

Moreover, the website has a user-friendly interface that allows customers to filter products by size, color, and style. The checkout process is seamless and secure, with fast shipping and easy returns.

Fashion Nova has also been praised for its impressive social media presence, with an active community of customers sharing their styles and experiences on various platforms.

Overall, our review of Fashion Nova highlights the brand's commitment to fashion that is both affordable and trendy, catering to a wide range of customers. As an authoritative reviews website, we give Fashion Nova our seal of approval for quality and accessibility.

Fashion Nova In-depth Review

Website Design and User Experience: The website design of Fashion Nova is sleek and modern, making it easy to navigate and find what you're looking for. The user experience is smooth and seamless, with fast loading times and intuitive menus.

Product Range and Variety: Fashion Nova offers a wide range of products, from trendy clothing to accessories and shoes. They have something for everyone, with options for different styles, sizes, and occasions.

Quality of Products: The quality of Fashion Nova's products is generally good. While some items may not be as durable as higher-end brands, they are still well-made and stylish. It's important to read reviews and check the materials before making a purchase.

Pricing and Value for Money: Fashion Nova offers affordable prices for their products, making it a great option for budget-conscious shoppers. The value for money is excellent, as you can find trendy and fashionable items at a fraction of the cost compared to other retailers.

Shipping and Delivery: Fashion Nova provides reliable shipping and delivery services. They offer various shipping options, including express delivery for those who need their items quickly. The delivery times are generally accurate, and the packaging is secure.

Customer Service and Support: Fashion Nova has a responsive and helpful customer service team. They are available to assist with any inquiries or issues you may have, and they strive to provide prompt and satisfactory resolutions.

Return and Exchange Policy: Fashion Nova has a straightforward return and exchange policy. They accept returns within a certain timeframe and provide options for refunds or exchanges. It's important to review their policy before making a purchase to ensure you understand the terms and conditions.

Social Media Presence and Influencer Collaborations: Fashion Nova has a strong social media presence, with a large following on platforms like Instagram and TikTok. They frequently collaborate with influencers, which helps showcase their products and keep up with the latest trends.

Sustainability and Ethical Practices: While Fashion Nova doesn't heavily emphasize sustainability and ethical practices, they have made some efforts to improve in these areas. They have introduced eco-friendly collections and have committed to reducing their environmental impact.

Overall Shopping Experience: The overall shopping experience at Fashion Nova is enjoyable and convenient. With a user-friendly website, a wide range of products, affordable prices, and reliable customer service, it's a great place to shop for trendy and affordable fashion.

How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Frequently asked questions (FAQ) about Fashion Nova

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How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

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Phone numbers

1800 866 0286 +1 (800) 222-1811 More phone numbers

Website

www.fashionnova.com

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Use this comments board to leave complaints and reviews about Fashion Nova. Discuss the issues you have had with Fashion Nova and work with their customer service team to find a resolution.