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1.4 279 Reviews

Fingerhut Complaints Summary

29 Resolved
240 Unresolved
Our verdict: With Fingerhut's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Fingerhut reviews & complaints 279

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K
5:35 pm EST

Fingerhut customer service

I ordered a playstation for my son for Christmas. The order never showed up on the date it was said to be delivered. Come to find out they messed up the address even though I typed my adress in correctly. Then after hours of complaining and dealing with the customer service for hours who were very inexperienced and hard to understand I finally had the item shipped again with the right adress. Well guess what? They messed it up again and now I have to go pick the item up. 45 miles away. I am very upset with this company. I will no longer do business with them and I will be sure to blast their terrible service all over social media including Yelp! I dont know how they are even in business

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B
6:41 pm EST

Fingerhut alcove christmas tree stand

I ordered a Alcove Christmas Tree from fingerhut. When I went to put tree up yesterday the plastic stand was broken. I also did not receive the free gift indicated of the christmas ornament bulbs that stated was free when you bought the tree. I called last night and about getting another stand and the gift. The women said I needed the order number of the free gift and the tree stand would be shipped in 5 to 7 days. I said that would be after Christmas and if she could have the stand shipped over night for me. She stated that she could not do that and I could not receive the free gift neither. I know that the stand could have been shipped before Christmas because other items are still guaranteed delivery before Christmas.

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J
11:29 am EST

Fingerhut product and service

Dear Customer Service

My name is Julian Dunn (customer number [protected]) I wish to file a complaint about my customer service experienced against Fingerhut for ordering the following:

12-2-19 Order Number: ORD0100084590 (Cancelled)
12-3-19 Order Number: ORD0100148894 (Cancelled)

I am complaining because I ordered the following items above to only have them both cancelled days later. With that said I received a call from Fingerhut on December 4, 2019 with a general message to call Fingerhut. I returned the call to question why was one of the orders showing cancelled?

The representative couldn't explain to me why this happened, but offered to transfer me to a department to order it again. I inquiry about the second order and the representative assured me this order was scheduled to be deliver on December 11, 2019.

On December 6, 2019 I called customer services back to check on the status of my order, because it was showing cancelled again online. Again I was assured the order was still pending delivery for December 11, 2019.

On December 12, 2019 I called back to check on the order and was told, it was cancelled by the Fraud Department. I asked for an explanation and was told I need to speak to fraud at 1-866-564-7177. At this very point I became frustrated with the lack of customer services and spoke with the Fraud Department.

Once I got Fraud Department the phone and explained my scenario. The representative asked several questions to authenticate me. I explained to her it's not unusual to change your mailing address to the have the package come to your job. The goal is to prevent it being left outside. The representative kept apologizes for my inconvenience, I furthermore explained how dissatisfied with the customer services. There need to be a better way to authenticate customers in a more seamless manner. For example sending a text with a code that would need to be repeated back to the representative to authenticate the customer. The current method is redundant and outdated delaying further customer service to resolve the issue.

The constant questions and repetitive questions is a disservice to long time clients like me. The representative furthermore wanted to ask for a copy of my driver license, at this point I have had an enough.

I requested for a manager to call me and did not receive a call concerning the matter from Fingerhut. I have been completely inconvenience from Fingerhut by not receiving my products on time for the Holidays. Let alone told incorrect information from several customer services representatives.

I'm requesting for the block to be remove from my account and letter of apology for the inconvenience I have greatly experienced.

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12:26 pm EST
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Fingerhut customer service fingerhut xmas promo code error

Fingerhuts 25% off coupon on the 11th didn't work; I worked late came home & tried to use the coupon before 12am ct which is when it expired & it said it had already expired & it was being promoted on the site & it clearly said it didn't expire until 12am ct So I called customer service the next day were they told me that they couldn't give me the 25% off coupon because they couldn't find one but they were going to give me a 20% off coupon and a $20 credit for the inconvenience of not being able to give me the 25% off coupon and she told me that I would receive it today in my email because I chose haven't received my email instead of mail because obviously need it immediately while here it is today and I receive the $20 credit but not the coupon so I called customer service can't work they told me that there wasn't one sent to me only the $20 credit and they don't have a 20% off coupon that they can give me nor can I fix the mistake of the website where I got gypped out of my 25% off I have four kids I need my Christmas for I needed that 25% off I've been in and out of the hospital this year and that is the only Christmas I'm going to be able to get them and we all know fingerhuts extremely high so $1100 is not going to go very far between 4 boys and we all need shoes but I will obviously go without you so that they can have Christmas But that 25% off coupon would have saved me an extra $275 and that was 275 more dollars that I could've spent on Christmas and the customer service can't fix it how can they not fix that how can I not have some kind of way to incentivize customers and fix problems and help them $20 credit is nothing that's one percent that's less than 1% at that 25% off coupon would have saved me an extra $275 and that's $275 I could've spent on Christmas and a customer service agent can't fix it how can They not fix that how can they not have some kind of way to incentivize customers and fix problems and help them ... a $20 credit is nothing that's 1% actually that's less than 1% I would rather not have the $20 credit I would rather have the 20% off or the 25% off that I was meant to Be able to use please fingerhut if anyone out there seeing this and they can help me please help me You will be making 4 little boys very happy

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S
6:54 am EDT
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Fingerhut delivery

I placed my order 10/26/19. As of 11/1/19 my order STILL has not been picked up by UPS! Customer service is an absolute waste of time. They read scripted responses to your questions, provide ABSOLUTELY NO resolution and quite simply don't know how to or don't have the capacity to act in the manner to which customer service is supposed to. First the website starts counting down the days until I receive my order, (Oct 30) wrong! I call in because each day subsequent to placing my order I'm checking for tracking finally get it and with that I see NO MOVEMENT from the warehouse in MN. Did I mention that it showed that "a label was created"on three different days for the same order? Of course my order never showed on the 30th. Imagine my surprise when I call to get clarification on the conflicting messages between UPS and Fingerhut only to learn that UPS NEVER RECEIVED THE PACKAGE! Fingerhut kept telling Mr that my oder had shipped and was on its way to buy that the system hasn't updated to reflect such. Once I got UPS and Fingerhut on a conference call to sort this mess out the F.h. rep finally admits that my order is still in the FREAKING WAREHOUSE IN MINNESOTA! After expressing my outrage, dismay and total frustration one of the managers offered me a $20 credit towards further purchases! Not only do I NEVER want anything else from this company, I was denied ab expedited shipment! They refused to contact the warehouse to find out where the disconnect happened and make this right! That's customer service I'm used to by companies who don't outsource and know the TRUE value of the people who support their business.

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M
7:39 pm EDT
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Fingerhut unauthorized charges to my card.

On October 4th, I called to place an order. I provided my information to the customer service representative. They told him they couldn't accept his Direct Express card. Subsequently I found out that they had made a charge against my card in the amount of $30. I called Fingerhut back, and they are telling me that they cannot put a stop on the transaction. They are saying that they can't refund the money for 24 to 48 hours. I did not give them permission to charge my card.

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Q
3:13 pm EDT

Fingerhut fingerhut

June 24th i called Fingerhut to explain to them that the product that I have received had a leak in it they told me that they would send me a label back and to return it as soon as possible I explain to them that I was a flight attendant and I am not home consistently every day the customer service representative begin to explain to me that it was OK and to send the product back as soon as I had the chance. I sent it back on July 24 because that was the only time that I had to send it back so I called customer service because they have been constantly calling me telling me that I have a balance of $37 I explain to them that I returned the product and they told me that they cannot accept it
And i have explained to them i have been a loyal customer for about 3 almost 4 years and I have purchased this bed twice already and this bed had a leak twice I threw the 1st one away because i had itnivwr a year and again and ordered this one and this also has a leak this is totally unacceptable and I just want my account credited back

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A
1:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fingerhut I continue to harass and threatening and by fingerhut

I will get directly to the point and I work so very hard getting this account advantage and with finger hut and for my credit account. I have been a loyal great paying with fingerhut and off and on for almost 20 years, and fingerhut continue to harassed me and every year and as usual and in july of 2019, and they continue to harassment me and also and by text and as well and if I don't make a purchase from them and by 7/31/19 and threatening to closed my account, and I have a major consumer complaint and this is totally wrong and on so many different levels this is a gimmick fingerhut is using to get customer like to make a purchase and this is only july and put pressure on people and it's not christmas yet. Such as companies like fingerhut with my finger advantage account that's unfair business practices, I don't like it when a company such as fingerhut, when they try to put pressure on a customer, try to manipulate and using scare attack methods, becoming very controlling and try forcing a great paying customer and just like myself and to pressure them into making purchases. I am and adult, as a great paying customer, like my it's to the customer to decide and when they see fit to make these purchases. And for example just like last year I tried to be nice to fingerhut on 10/31/18 and I had order a pair a 3-pair sets of 10k gold hoops. And from fingerhut and I was suppose to received these hoop earrings, and by direct mail and I call fingerhut and I never received the hoop earrings and by direct mail, and I had to filled out and affidavit of not receving the merchandise, and finally in november of 2018 and I had received a letter and from fingerhut and to have my account accredited and when the fingerhut completed their investigation and fingerhut doesn't quite get my message and in the past was the 3 time and that I had ordered something and from fingerhut and at the residence and where I live and someone had stole my merchandise and until I move out this particular apartment unit and will refuse to order anything again and from fingerhut and if I am having this type of problem and fingerhut is suppose to aware of my situation and I had pointed it out to fingerhut. And once again and I am looking forward and to have a response and from compalintsboard.com and regarding this important subject matter.

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11:41 am EDT

Fingerhut website and logistics department

I placed an order and my order was not mailed in one shipment.
The prices were altered from statement to statement.
I returned one item and was refunded less than the purchase price. I have copy of the return manifest.
I tried to make payments online and my account was locked out as if I was denied credit.

I have pictures but will not attach them; my 9 digit client ID is [protected] The one is confusing looks like and I and the Order Number is also confusing PO [protected]. Capital O and 0 are very similar in this printed font.

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J
11:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fingerhut account balance

My account was paid off March 2019. I made an overpayment and has to request a refund. Took forever but I got one by check. Now their charging me for the same overpayments I made. They confirmed my balance is 0 but now it's still not noted and every customer service I speak to acts like they can't understand anything! I refuse to have this affect my credit

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T
7:01 pm EDT

Fingerhut fingerhut

I was ordering from Fingerhut and noticed that my address was wrong but when I bought it to there attention I got the runaround and then was sent to the fraud department and was told to send my documents Bank statement, rental information, picture of state ID, passport, social security card so that made me suspicious all i wanted was them to put the down payment of 30.00dollars back on my card for weeks they gave me the runaround and would not put my money back i told them that I did not want to do business with them and that I was unhappy with the service.

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F
4:29 pm EDT

Fingerhut safeline/fingerhut

Re: (# [protected])
(Safeline/Fingerhut )

Disability benefit/Safeline insurance.
I paid premium for four years along with
my regular payment.I
Visit/appointment with optometrist, on April 2o,
2018.Never used the premium before.
After having problems with my vision.
It got to the point I was very concerned there
was something seriously going on.
A large cataract was discovered on my left
eye.My diagnosis was that it had to be removed
as it could worsen, and it was already interfering
with my daily living and activities.

April 5, 2019 Dr.Jesse Richman, removed the
cataract.

April 11, 2019 insurance forms were filled out by
Dr.Jesse Richman.
No reply from Safeline at all.(1st request)

May 16, 2019 Another form filled out again no reply
by Safeline (2nd).

I called the office Safeline four times already.
spoke with four agents trying to get this resolved.
I was told each time that I'd be contacted, within
24-48 hours.
Received one phone call from Joshua, missed the called.
He left message saying, that another form had to be filled
out by the doctor.Because question #3 was not answered.
Which is false, as the doctor answered all the questions.
(I have copy).
I have tried to resolve this and there has be no resolve.
I need this matter taken care of, I would appreciate it.
Feel free to contact me, in the effort of fair justice in
doing so.
Thank you,
Francine Bastone
contact:
[protected]@gmail.com

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M
7:24 am EDT
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Fingerhut shoes

When you buy three pair of shoes at the same time and your orders are coming in different why is it youwhen you buy a pair of shoes at different times and the ones you bought at first come in after the ones you bought second why is it cuz it's always saying pending pending pending pending it gets kind of old my husband bought a pair of shoesone day the two days later he buys another pair of shoes and in the first Pair he bought or pending and the second pair he ordered our shipping that gets kind of old.

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M
1:07 pm EST

Fingerhut customer service

I spent 45 mins on the phone with stupid finger hut to deal with a issue I have. I am under bankruptcy and they are trying to collect from me and I demanded for 45 mins to speak with a supervisor and the lady if you even want to call her that refused to get me a supervisor because I would not give her my info.. Which I feel its my right that if I want a supervisor and not speak with the non English speaking reps. Its my right to do so. She kept checking my account and giving me my info first and said is this info correct bassed on your phone number she violated my personal info. What if someone else had my phone and called and she gave this info to them when its not me... She should be fired immediately ... I was requesting a supervisor to discuss why they are trying to collect when I'm under bankruptcy.. So any further calls or emails from this company will be reported to proper authorities and my lawyer!

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A
9:38 am EST

Fingerhut boots and some shoes

My first orders were from fingerhut books, and then I started using the phone to make the rest of my orders. If someone looks at my record you will see that I always paid up until recently! I discovered I never received my discounts from ordering out of the magazines, the magazine would say order now and make first payment in four months! Or I would order something and your customer service rep would lie and tell me you don't have to pay until next month! Because of all the lies I was told when I tried to straighten it out! I will not be able to because even though I have sent most of your products back, you all still keep sending me the wrong biil! I am not paying for products I don't have! I am very disappointed with your service! I am done! And you guys have lost a good customer! I will never pay 1, 500 and something, 223 a month! Way too many lies this is my main complaint!

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L
9:40 am EST

Fingerhut tikes construction

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I placed an order for this toy for Christmas. I was told that this was delievered in November even when I spoke with a rep who advised that it was not even shipped out and gave me an expected delivery date after that.
Spoke w/ Amy B74 who informed me because it was too late I would still be responsible.
I was not given this toy they said they shipped it and delivered to the front door with no signature. Someone stole my baby toy. I am beyond furious and to tell me I cannot speak with a supervisor and that there is no callback expectation is not acceptable.

Please have someone call me at [protected]

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D
1:54 pm EST

Fingerhut item is defective

9/30/2018
Customer number [protected]
Restful Nights Down Surround Pillows feathers are coming out of the pillow. When I lay on the pillows the end of the feathers surface through the pillow cover. The end of the feathers sticks me in my face. I have to remove the feathers by pulling the end of the feather. These pillows are defective and I want to return them but when I call Fingerhut they tell me I am pass my return date and I have a warranty with the with Restful Nights who is the manufacture and was given a phone number to call which was out of service? I have called customer service for Fingerhut twice and I cannot get any help or a number to contact the manufacture. I am paying monthly payments for a product that is defective!
I would like a refund and my account closed.
Thank you Denise Bowen

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J
7:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Fingerhut lawn mower

I purchased a lawn mower. When I opened it out the box it had a broken leg. I put the recommended gas and oil into the lawn mower . When I tried to start the lawn mower it would shut off within 5 seconds. Repeatedly. So I mailed it back to fingerhut and I was told they never received the defective lawnmower. When I went to ups to ship to fingerhut the cashier never gave me a tracking number so therefore fingerhut told me there's nothing they can do and I still have to pay them hundreds of dollars for the defective missing lawnmower.

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J
1:33 pm EST

Fingerhut I received a drug in my package from your company

My elderly mother ordered a set of toweles for my sister and her family and when they arrived my nephew opened the package and when my sister walked back in the room my little nephew had a package and what looked like a joint in his hands my sister immediately went into panic mode needless to say i dont understand how this could happen coming from a well known company such as yours im not sure what path to take in this matter this is why im contacting u first please contact me at [protected] my name is jackie james the order was placed by my mother shiela drake when u call i will have all necessary information on the order i trust you will understand the seriousness of this situation thanks jackie

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3:44 pm EST

Fingerhut I received two left shoes and they were different style shoes

I called to let them know I received two different left shoes.i ordered https://www.fingerhut.com/product/NOSEJ.u
And I received two left boots one was the correct boot I wanted it was all black shiny and the wrong boot was the flat matte color . Your website advertises them as matte finish but picture shows shiny and when I ordered I had option for shiny but now they say they can't get shiny and wanted me to pay to send them back and pay to order correct boot and they will credit me once they get my boots back, I raised hell ask for Supervisor so LJ claimed to be that person and he said same thing and said he's send me 20.00 credit and return label which he never sent. I have never heard of anything like this and will be reporting to the Better Business Bureau how we were treated and talked to

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Fingerhut Customer Reviews Overview

FingerHut is an online retailer that offers a wide range of products, including clothing, electronics, home goods, and more. The company has received generally positive reviews from customers, with many praising its selection of products, competitive prices, and convenient payment options.

One of the most commonly cited positive aspects of FingerHut is its credit program, which allows customers to make purchases and pay them off over time. Many customers appreciate this option, as it allows them to buy items they might not be able to afford upfront. Additionally, FingerHut's credit program can help customers build or improve their credit scores.

Customers also appreciate the variety of products available on FingerHut's website. The company offers a wide range of items, from clothing and accessories to electronics and home goods. Many customers find that they can find everything they need in one place, which saves them time and hassle.

Another positive aspect of FingerHut is its competitive pricing. Many customers report that they are able to find items on FingerHut's website for lower prices than they would pay at other retailers. Additionally, the company frequently offers sales and discounts, which can help customers save even more money.

Overall, customers seem to be very satisfied with their experiences shopping on FingerHut's website. While there are some negative reviews, the majority of customers report positive experiences with the company. If you're looking for a convenient and affordable way to shop online, FingerHut is definitely worth considering.
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